Lobby
Check availability

Reviews of Clarion Inn near McAllen Airport

3 out of 5
Clarion Inn near McAllen Airport
1401 South 10th Street, McAllen, TX

Reviews

6.8
Rating 10 - Excellent. 282 out of 1003 reviews" "
Rating 8 - Good. 277 out of 1003 reviews" "
Rating 6 - Okay. 164 out of 1003 reviews" "
Rating 4 - Poor. 118 out of 1003 reviews" "
Rating 2 - Terrible. 162 out of 1003 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Martha

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms need to be remodel, a/c on my room worked off and on until it finally stopped working, mattresses are uncomfortable, much better to sleep on the floor, the room across mine had plumbing issues so there was water everywhere on the hallway, guest had to movecto a difficult room, as I did where the ac stopped and, good location, good employees but terrible place.
Stayed 4 nights in Apr 2024

4/10 Poor

Dewey Douglas

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
People complain about stupid stuff.. i understand this is not a 5 star hotel. But it was extremely run down and extremely noisy. Doors wouldnt stay closed so they flapped in the wind and walls were paper thin. Guess it was because they didnt have any plaster on them hardly.. lol It was very clean and housekeepers done extremely well..staff was super polite.. just not up to par with the other stuff
Stayed 5 nights in Apr 2024

2/10 Terrible

Krishna

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great house keeping
Stayed 2 nights in Mar 2024

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Felix Rivas

Travelled with partner
Disliked: Amenities, property conditions & facilities
Unfortunately, this property is in very bad shape. It seems as though it is not being maintain. Everything was dirty and smell really bad. My wife and i lasted two hours there and decided to rent another hotel room and loose the money we had already spent to stay here for three nights. The property is in a good location; however, until it is renovated and maintain properly i do not recomment anyone to stay here.
Stayed 4 nights in Feb 2024

8/10 Good

Muller, Dorchester

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 2 nights in Dec 2023

2/10 Terrible

Elva

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not like atmosphere. Place needs a lot of upgrades did not like at all. Won’t stay there again 😠
Stayed 1 night in Feb 2024
Response from Clarion Inn on Feb 27, 2024
We offer you a great apology. We will work to give you a better service.

4/10 Poor

Karl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say, you get what you pay for. Rooms are sparse, seriously, I’ve been in hospital rooms with more decorations. A sad place to stay. Airport shuttle is not guaranteed and is in one of the kitchen staffs personal car. If kitchen staff is working the “breakfast” there is no shuttle. You are allowed one scoop of eggs only even if that’s all you’re eating. Really gave them too many stars, but at least the people at the front desk were nice. The price may be attractive but it ends there.
Stayed 2 nights in Feb 2024
Response from Clarion Inn on Feb 27, 2024
We offer you a great apology and thank you very much for your constructive comments. We will work to give you a better service.

8/10 Good

Edith Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Carl

Stayed 1 night in Jan 2024

4/10 Poor

Alfonso

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfied
Stayed 5 nights in Dec 2023
Response from Clarion Inn on Jan 19, 2024
I appreciate your point of view. We are disappointed to hear about your unpleasant experience. We want to reassure you that we consider your feedback carefully and continuously work to make our service better. Please do not hesitate to contact us if you would want to discuss your experience in more detail.

10/10 Excellent

melody

Stayed 1 night in Dec 2023

8/10 Good

moises, tampa

Stayed 2 nights in Dec 2023

2/10 Terrible

Yancarlos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am trying to contact the property within the last hour but no one answer the phone, please help
Stayed 1 night in Dec 2023

6/10 Okay

Eduardo Ojeda

Travelled with family
Liked: Cleanliness, staff & service
Hair dryer almost caused a fire. Bathroom air extractor did not work. Quality of room forniture TV etc, Low.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose Roberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value for money if you need to stay there for shopping
Stayed 1 night in Dec 2023

2/10 Terrible

Gabriel

Business traveller
Disliked: Cleanliness, amenities
Place was dirty, all light bulbs did not work and sheets did not smell good
Stayed 1 night in Dec 2023

2/10 Terrible

Lamont

Stayed 1 night in Nov 2023

6/10 Okay

Andrei

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Eulogio

Liked: Cleanliness, room comfort
Room dimensions OK, good illumination. Clean restroom. Soft bed
Stayed 1 night in Dec 2023

2/10 Terrible

Alberto

Stayed 1 night in Nov 2023

6/10 Okay

mark

Liked: Cleanliness
Stayed 2 nights in Oct 2023

6/10 Okay

Sofia

Stayed 1 night in Oct 2023

10/10 Excellent

Lesly

Stayed 1 night in Sep 2023

8/10 Good

Cristina Fabiola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
El aire acondicionado no funcionó hacía mucho ruido y después en la madrugada ya no funcionó y pasamos muchísimo calor ... lo demás está excelente
Stayed 2 nights in Aug 2023

8/10 Good

ISRAEL

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
It was good. Rooms where hot. N corridor.
Stayed 2 nights in Jul 2023

4/10 Poor

daniel

Disliked: Property conditions & facilities
Didn't like that I had to be let into my room by staff and waited almost an hour one time to get in
Stayed 2 nights in Jul 2023

8/10 Good

Jose manuel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Que pregunte por el gym y me dijeron que estaban arreglándolo
Stayed 1 night in Jul 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service at this location is great. They are very helpful.
Stayed 2 nights in Jun 2023

8/10 Good

David

Liked: Cleanliness, staff & service
Good pricing and comfy, but very poor wifi in st least a large part of property
Stayed 3 nights in Apr 2023

2/10 Terrible

Hao

Disliked: Staff & service, property conditions & facilities
Door key didn't work. Had to stop by the front desk to get the door opened manually. I had to wait in the lobby for 10 min. for someone to come. Bad experience.
Stayed 2 nights in Jun 2023

10/10 Excellent

Big

Stayed 1 night in Jun 2023

10/10 Excellent

Broderick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
This is is dump. This is a tear down building! Don't recommend anything about it. Carpet was torn and filthy. Had not been vacuumed in ages. Bathroom tub was dirty and no glazing,so very slippery. Toilet only flushed after 3 tries. A/C did not work properly-set it to 67 and it went to 63 and below. Horrid hole in wall. No sink stopper. The complementary airport shuttle did not happen in the evening, had to resort to $15 taxi for 1.6 miles. SAD. There was a morning shuttle, but it was so dirty and dented, it was embarrassing. Paint stains on seats and tons of dirt. More like someone living in it....The breakfast was only decent thing. Just tear the place down. And the wall art was borderline obscene.
Stayed 1 night in May 2023

8/10 Good

Daniela

Stayed 1 night in Apr 2023

2/10 Terrible

Eduardo Alejandro

Stayed 1 night in Apr 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Worth the money
Stayed 1 night in Apr 2023

8/10 Good

Charlie

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening staff was so friendly and helpful. The air condition was a bit noisy, but over all it was a pleasant stay!

4/10 Poor

Kimery

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not much to like. Clarion doesn't appear to be a quality place to stay anymore
Stayed 1 night in Apr 2023

10/10 Excellent

Deborah

Stayed 1 night in Apr 2023

2/10 Terrible

Juan

Travelled with partner
Disliked: Staff & service
I accidentally spilled a drink on the bed. And asked the cleaning lady if she could change the sheets due to the spill. When I got back everything looked nice and neat and at the moment I go to bed I see she used the same bedding I already head including the dirt sheets.
Stayed 2 nights in Apr 2023

6/10 Okay

Enrique

Travelled with family and small children
Disliked: Property conditions & facilities
It was too rainy, so they had problems with leakage, Front desk took a long time to check me in and a lot of people complaining.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Clean and good. Breakfast included.
Stayed 1 night in Apr 2023

4/10 Poor

noelia

Stayed 3 nights in Mar 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente opcion
Stayed 1 night in Apr 2023

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

melissa

Stayed 1 night in Mar 2023