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Reviews of La Quinta Inn & Suites by Wyndham Mathis

2.5 out of 5
La Quinta Inn & Suites by Wyndham Mathis
12909 Ih 37, Mathis, TX

Reviews

7.8

Good

Rating 10 - Excellent. 260 out of 656 reviews" "
Rating 8 - Good. 194 out of 656 reviews" "
Rating 6 - Okay. 84 out of 656 reviews" "
Rating 4 - Poor. 68 out of 656 reviews" "
Rating 2 - Terrible. 50 out of 656 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

San Juanita

Travelled with family
Liked: Amenities
Everything
Stayed 1 night in Apr 2024
Response from BJ THOMPSON on May 6, 2024
Thank you for giving us a rating and a review.

10/10 Excellent

LIBRADO, San Antonio

Stayed 1 night in Apr 2024
Response from BJ THOMPSON on May 6, 2024
Thank you for taking the time to gives us a rating.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Amazing staff.
Stayed 4 nights in Apr 2024
Response from BJ THOMPSON on Apr 9, 2024
Thank you.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Right off the highway
Stayed 1 night in Mar 2024
Response from BJ THOMPSON on Mar 27, 2024
Thank you for the rating and the review.

8/10 Good

Maria

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed the night. Nothing bad or good to say about this hotel besides we had a good rest.
Stayed 1 night in Mar 2024
Response from BJ THOMPSON on Mar 14, 2024
Thank you for the great review and rating.

10/10 Excellent

Marsha

Stayed 1 night in Mar 2024
Response from BJ THOMPSON on Apr 4, 2024
THANK YOU

10/10 Excellent

Joshua

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and great customer service!! Definitely stay here again.
Stayed 1 night in Mar 2024
Response from AJ ATES on Mar 10, 2024
thank you for taking the time to leave a review

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good place, with a small town atmosphere. Very clean, good service and friendly.
Stayed 2 nights in Mar 2024
Response from BJ THOMPSON on Mar 4, 2024
Thank you for the great review and the rating.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfy stay
Stayed 1 night in Feb 2024
Response from BJ THOMPSON on Feb 26, 2024
Thank you.

2/10 Terrible

Michelle

Travelled with family
Disliked: Staff & service
We needed an early check in and they weren’t able to accommodate. We missed our event.
Stayed 1 night in Feb 2024
Response from BJ THOMPSON on Feb 28, 2024
Check in is at 3:00pm. We could not accommodate you for the early check in. The room was not available. You could have arrived a day early for your event.

8/10 Good

Kandace

Travelled with partner
Liked: Staff & service, amenities
Whom ever did the painting in the room, sure was messy and got it all over everything.
Stayed 1 night in Feb 2024
Response from BJ THOMPSON on Feb 15, 2024
Thank you for taking the time to give us a rating and a review..

4/10 Poor

JIm, San Benito

Travelled with family
Liked: Cleanliness, staff & service, amenities
First of all, i had to pay a There was a dog in the next room. Had to ask to be moved. The toilet bowl was very low. I
Stayed 1 night in Feb 2024
Response from BJ THOMPSON on Feb 12, 2024
Yes, Jim if you read on the policies, it states that a 250.00 deposit is required to for incidental.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from AJ ATES on Feb 4, 2024
thank you for taking the time to leave us a review

10/10 Excellent

Celia

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from BJ THOMPSON on Feb 2, 2024
Thank you for the rating.

6/10 Okay

Jose

Travelled with family
Disliked: Property conditions & facilities
Nothing unique at all. Pretty basic.
Stayed 2 nights in Jan 2024
Response from BJ THOMPSON on Jan 29, 2024
Thank you for the rating and the review

8/10 Good

Lupe

Stayed 1 night in Jan 2024
Response from BJ THOMPSON on Mar 22, 2024
Thank you for the rating.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
All was perfect for my business trip
Stayed 1 night in Jan 2024
Response from BJ THOMPSON on Jan 19, 2024
Thank you for taking the time for the rating and the review.

10/10 Excellent

Josh

Stayed 1 night in Jan 2024
Response from AJ ATES on Jan 27, 2024
thank you for taking the time to leave us a review

10/10 Excellent

James

Stayed 3 nights in Dec 2023
Response from BJ THOMPSON on Jan 3, 2024
Thank you for taking the time to give us a review and a rating. Have a great year James.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay.
Stayed 1 night in Dec 2023
Response from BJ THOMPSON on Jan 3, 2024
THANK YOU, JESSICIA TAKING THE TIME TO GIVE US A RATING AND A REVIEW.

10/10 Excellent

Dora

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BJ THOMPSON on Dec 28, 2023
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Breakfast!
The place was clean except for the nail clippings on the carpet from previous occupant. There were no hooks to hang clothing & no towel bars. They had a very good hot breakfast of sausage patties, eggs, biscuits & gravy, cereals, waffles, yogurt, bagels, etc.
Stayed 1 night in Dec 2023
Response from AJ ATES on Dec 24, 2023
We do apologize for the inconvenience. We have already spoken to the housekeeping department, and they will be paying more attention to detail. I will be getting with corp. about towel bars. We hope to see you again soon. thank you for taking the time to leave us a review.

6/10 Okay

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel and staff were fine, but the breakfast area required dining in. This is a poor decision by management during a pandemic. Guests who wish to stay safe by masking are unable to do so when dining.
Stayed 1 night in Dec 2023
Response from BJ THOMPSON on Dec 14, 2023
Dear Christine, there is no pandemic. Also, all the tables are over 3 feet apart.

4/10 Poor

Miguel

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BJ THOMPSON on Dec 13, 2023
So sorry you were not pleased with the hotel.

10/10 Excellent

Duane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BJ THOMPSON on Dec 5, 2023
Thank you for taking the time to give us a review and a rating. We appreciate it.

8/10 Good

michael, New braunfels

Liked: Cleanliness, staff & service, property conditions & facilities
Bathrooms are showing their age but if just sleeping it worked out just fine. Clean enough. Right on the highway. I like the ac heat unit being the old kind without the wall thermostat
Stayed 1 night in Nov 2023
Response from BJ THOMPSON on Nov 23, 2023
thank you for taking the time to leave a review.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was clean however the hot water in room 133 was less than hot. thank goodness we didnt have to shower breakfast selection was very nice.
Stayed 1 night in Nov 2023
Response from BJ THOMPSON on Nov 20, 2023
Thank you for the rating and the review. We appreciate the information you provided about the room hot water and will be sure to check into it..

8/10 Good

DELAILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BJ THOMPSON on Nov 20, 2023
Thank you for the rating.

2/10 Terrible

Jose

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was asked to leave property because dog was barking. Website states pet friendly. Property was not pet friendly.
Stayed 2 nights in Nov 2023
Response from BJ THOMPSON on Nov 20, 2023
Dear Sir, your dog was barking during the night, and we contacted you. Then during the day, the dog continued barking and guest were complaining about the dog barking. You were not on the property, we had to call you to come and control your dog. You did not flow the house rules.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, room comfort
Ceiling leaking.
The first room we got ,the roof had leaked and the bed was soaked and the plaster was falling from the ceiling. They were quick to get us another room. The area had just received two to three days of rain.
Stayed 1 night in Nov 2023
Response from BJ THOMPSON on Nov 16, 2023
Thank you for the review. We are so sorry for this happening to you.

8/10 Good

Miguel

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from BJ THOMPSON on Nov 9, 2023
Thank you for the great rating..

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BJ THOMPSON on Nov 9, 2023
Thank you for the rating.

2/10 Terrible

Ofelia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible check in
Horrible nightmare checkin! So upset ruined our weekend! Need management to contact me about extra fee i incur while there!
Stayed 1 night in Nov 2023
Response from BJ THOMPSON on Nov 6, 2023
Dear Ofelia, the credit card was declined when you check in. The staff cannot force a bad credit card to check you in. The staff did not decline your card.

8/10 Good

Edgardo

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Clean but needs maintenance
The place was clean but it needs maintenance in the actual building. Several wall cracks and but Sheetrock repairs
Stayed 2 nights in Oct 2023
Response from BJ THOMPSON on Oct 31, 2023
Thank you for the rating and the review.

2/10 Terrible

Robert

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bad
It wasnt a good experience noise in the hallway all night doors slamming at all hours of the night and just not a good experience.
Stayed 2 nights in Oct 2023
Response from BJ THOMPSON on Oct 31, 2023
I am so sorry the other guest was making noise in the hallways. Other guest do not have any respect for the others.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay! Everything was perfect and I loved the location!
Stayed 1 night in Oct 2023
Response from BJ THOMPSON on Oct 17, 2023
Thank you for the rating and the review.

8/10 Good

Pamela

Liked: Cleanliness, property conditions & facilities, room comfort
Good small town hotel!
Very convenient location as to highway, exit, and gas stations. Check-in was fast. Lobby and hallways were clean. Our room was cooled and clean. Quite large. Bed was very comfortable. Only complaint was bathtub was too slick.
Stayed 1 night in Oct 2023
Response from BJ THOMPSON on Oct 9, 2023
Thank you for taking the time for the rating and the review.

10/10 Excellent

Avigail

Stayed 1 night in Sep 2023
Response from BJ THOMPSON on Oct 10, 2023
Thank you for the great rating..

4/10 Poor

Ruben

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from BJ THOMPSON on Oct 9, 2023
Thank you for taking the time to gives us a rating. Sorry you were not pleased with your stay.

10/10 Excellent

PATRICK, FLORESVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff,awesome hot breakfast, conforbeds
Stayed 2 nights in Sep 2023
Response from BJ THOMPSON on Oct 2, 2023
Thank you for the great review.

4/10 Poor

Lewis

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a nice hotel.
The grounds are pitiful in need of lots of TLC. Entrances dirty. Room in poor repair and showing lot of wear. Floor just outside bathroom door felt squishy as though water soaked and ready to cave in. Room 319. The bed made a big popping noise every time you sat on it.
Stayed 1 night in Sep 2023
Response from BJ THOMPSON on Oct 2, 2023
So sorry that you were not pleased with your stay. I will be looking into the problems you had with the hotel.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great there were a few minor things in the bathroom room 125. The baseboard was seperating between the sink and the wall. It looked like the shower curtain rod was pulled off from the wall
Stayed 1 night in Sep 2023
Response from BJ THOMPSON on Sep 25, 2023
Thank you for taking the time to give us a rating and a review. We appreciate the information on the room, we will look into it.

8/10 Good

Rene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. I wish we had a tub. Great value and is close to a day trip to Corpus.
Stayed 2 nights in Aug 2023
Response from BJ THOMPSON on Sep 22, 2023
Thank you for taking the time to give us a review. and rating.

8/10 Good

John

Stayed 1 night in Sep 2023
Response from BJ THOMPSON on Oct 15, 2023
thank you for the review

10/10 Excellent

Elizabeth, Corsicana

Stayed 2 nights in Sep 2023
Response from BJ THOMPSON on Oct 9, 2023
Thank you for taking the time to give us a rating and a review. We appreciate.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quick stopover.
Stayed 1 night in Sep 2023
Response from BJ THOMPSON on Sep 11, 2023
Thank you for the rating and the review.

8/10 Good

Michael, Grapvine

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from BJ THOMPSON on Sep 8, 2023
Thank you for taking the time to give us a rating and a review.

4/10 Poor

Matthew, Longview

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
AC was set on 61, but never go below 75 degrees in the room. Mattress on the pull out sofa bed was paper thin. The lounge chair in the room was very uncomfortable. As soon as you sat down, your butt was met with a board right up the middle. Cracked tile in the bathroom. Rust around the bottom of the tub. The common areas of the hotel were uncomfortably hot. The mini fridge in the room had a terrible odor. Coffee grounds all in the coffee.
Stayed 2 nights in Sep 2023
Response from BJ THOMPSON on Sep 5, 2023
Thank for taking the time to bring this to our attention. I will look into these problems.

10/10 Excellent

MARY

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lou was a very nice person made it very comfortable to ne there thank you lou
Stayed 1 night in Sep 2023
Response from BJ THOMPSON on Sep 5, 2023
Thanks for the rating and the review. I will pass this own to Lou.

10/10 Excellent

Luis

Stayed 1 night in Sep 2023
Response from BJ THOMPSON on Sep 25, 2023
Thank you.