Dear Tammi,We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed internally and we'll work to make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

Dear Joshua,We are delighted that our team provided you with friendly service during your recent visit. Your concerns about your room have been noted, and we will be sure to review how we can improve the issue with the key card and curtains. We regret that our pet policy was not to your preference. It is our goal to deliver a seamless stay from check-in to check-out, and it is feedback like yours that aids our efforts. Thank you, and we hope you had a safe trip home.

Dear Quentin,If there is anything less than perfect during your stay, we are always available to address it while you are still at the hotel. Your complete satisfaction is important. Nonetheless, we hope you rested well in your spacious room and will consider us again for your accommodations when you return to Clear Lake. We hope to meet all your expectations on a future visit.

Dear J,We are incredibly surprised to read your review. What you mentioned is not representative of the high standards that our team strives to provide for our guests. We will be sure to share your feedback with our team for immediate investigation and improvement, for we are dedicated to the guest experience. We hope that you will choose to stay with us in the future so we can show you a much better visit.

Dear Jason,Thank you for reaching out, though we regret that your stay fell below your expectations. Rest assured, our dedicated team will look into your comments to ensure we uphold our high-quality standards. Don't hesitate to let us know how we could've improved your time with us. We wish you well and hope you consider giving us another try someday.

Dear Tami,Property cleanliness is a big priority here, so it is upsetting to hear of the issues you encountered during your stay. We will speak with our housekeeping team right away and ensure your room is given proper care. Thank you for bringing this to our attention.

Dear Charles,We are heartbroken that we failed to earn your recommendation and sincerely apologize that our accommodations failed to meet your expectations. What you have shared does not meet the high-quality standards we adhere to, and we will share your concerns with the respective teams to make immediate improvements. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes. Thank you for reaching out, and we hope you consider giving us another chance in the future to change your perceptions.