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Reviews of Santuit Inn

2.5 out of 5
Santuit Inn
6 Falmouth Road ( Route 28 ), Mashpee, MA

Reviews

7.4

Good

Rating 10 - Excellent. 31 out of 110 reviews" "
Rating 8 - Good. 40 out of 110 reviews" "
Rating 6 - Okay. 23 out of 110 reviews" "
Rating 4 - Poor. 6 out of 110 reviews" "
Rating 2 - Terrible. 10 out of 110 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tracy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They cancelled my reservation for no good reason.
Stayed 2 nights in Jun 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Diane

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No ice or coffee on premises! Had to request a refrigerator and microwave. Television in our room didn't work.
Stayed 6 nights in Sep 2021

10/10 Excellent

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for an event we went to in Mashpee.
Stayed 3 nights in Sep 2021

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

4/10 Poor

Sharon

Travelled with family
Disliked: Amenities, property conditions & facilities
Not what i expected. The property is outdated. The bed was hard and spiders hanging from the curtains.
Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Do not recommend
Booked a night here for a business trip. Front desk called me, prior to arriving at 7pm, to let me know my room would be left unlocked with the key inside as they were leaving for the night. Arrived, entered room, and found the chain lock unattached from the door frame. Called the number on the office door and was met with extremely poor customer service. I ultimately chose to not stay and was not refunded by the property.
Chain lock unattached from door frame
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was conveniently located to shopping, beaches, etc. Laura was super accommodating and I’ll certainly recommend this place. I had the best night sleep even thought it was located on Rt. 28 but it was set back from the road. The landscaping was over the top and you’d expect to see these plantings at the Chatham Bars Inn. Kudos to your gardener/landscaper.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The employees were extremely friendly and helpful. The property is old. We thought it was quaint but not in the least fancy.
Stayed 2 nights in Aug 2021

4/10 Poor

Arturas

Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and cozy. I liked that parking was right outside my door . It also was quiet and, as a woman travelling on my own , I felt very safe. The Inn was well situated for me. I will book, again, in the future.
Stayed 6 nights in Jul 2021
Response from pm on Aug 5, 2021
Thank you for staying with us!

6/10 Okay

Sue

Travelled with group
Disliked: Staff & service
Our rooms were basic, clean, and comfortable. No frills; water bottles in room, iron with small board, shower mounted soap,shampoo and conditioner. Sturdy paper cups, liquid hand soap. Good cable television,connection delays for internet because a new system had been installed just the day before. In room coffee would be appreciated..
Stayed 2 nights in Jul 2021
Response from pm on Aug 5, 2021
Thank you for staying with us!

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities
Property is a bit dated.
Stayed 2 nights in Jul 2021
Response from pm on Jul 21, 2021
Thank you for staying with us!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Great location but not up to par.
Very easy early check in! The 2 bedroom cottage is a good size place with full kitchen, great parking, convenient location,and shampoo/conditioner dispenser. AC unit is in the living room window and works great for that room. Yet it does not sufficiently cool the other 2 bedrooms. Even with the fans going it's uncomfortably hot on a summer day. The wifi is horrible. You wont even use it. A TV in the rooms would be great. With those improvements I would give it a high rating but without it, you wont be happy paying a high price like I did in high-demand season.
Stayed 5 nights in Jul 2021
Response from pm on Jul 13, 2021
Thank you for staying with us and the comments. Hope you have a great summer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from pm on Jul 2, 2021
Happy you enjoyed your stay! Hope to see you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We arrive and the landscaping and outside appearance are excellent. A gentleman checked us in who was very nice and helpful. Our room was just cleaned and it was immaculate. The property is old, but charming. It is quiet. The beds were comfortable. The bathroom is very small but water pressure was on point. Our fridge was broken and that was unfortunate as we needed one but it could have just happened. Its in a good location and while it is not fancy by any means it is a safe and clean place to stay while visiting the area.
Stayed 2 nights in Jun 2021
Response from pm on Jul 2, 2021
Thank you for staying with us. Happy you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and clean. Affordable and a great location. Staff was very accommodating.
Stayed 2 nights in Jun 2021
Response from pm on Jul 2, 2021
Thank you for the kind words. Hope you return soon!

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from pm on Jun 15, 2021
Happy you enjoyed your stay!

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My room was nice for the price and location was perfect. I had a problem getting hot water in the shower. I talked to the owner about it and he said i have to let it run in the morning because the pipes are under the building. I let it run about 15 minutes and was only able to get it just short of hot. Also didnt realize that most of the guests are workers who come in from off cape area to work on the cape and had a problem with my male "neighbor" who invited a couple of "ladies" over and they were very loud and walls are thin. Around 11:30 I had to go outside and ask them to keep it down or move the party to another room. The noise went on ALL night. I finally fell asleep around 3am. Wont be staying there again.
Stayed 4 nights in Apr 2021
Response from pm on Apr 23, 2021
Sorry you did not enjoy your stay. The hot water is slow when under 30 at night but is always there if patient. We do have a lot of contractors, fisherman and golfers during the week.. Families and couples on the weekends.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Apr 2021
Response from pm on May 23, 2021
Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inn was located on quiet main road, close proximity and easy access to all that’s offered in the area.
Stayed 1 night in Apr 2021
Response from pm on Apr 12, 2021
Thank you for staying with us. Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2020

8/10 Good

Bruno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from PM on Nov 24, 2020
Thank you for staying with us!

10/10 Excellent

Carol, Point Lookout, NY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean. Beds and bedding were very comfortable. Heater kept room cozy and warm. Iron and board d where just what I needed.
Stayed 1 night in Oct 2020
Response from pm on Oct 19, 2020
Glad you enjoyed your stay. Thank you for staying with us.

2/10 Terrible

Edward

Stayed 1 night in Sep 2020
Response from pm on Oct 19, 2020
Thank you for staying with us!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice that we got a last minute Reservation.The rooms were nice.Worth the Price. The one thing i didn't care for was Constantly walking into the legs of the Beds.(They hurt) lol.
Stayed 1 night in Sep 2020
Response from pm on Oct 19, 2020
Hope to see you again soon!

8/10 Good

Doug

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from pm on Sep 9, 2020
Thank you for staying with us!

6/10 Okay

George, sturbridge

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Our room was ok but could be cleaner.
Stayed 2 nights in Aug 2020
Response from pm on Sep 1, 2020
Thank you for staying with us!

8/10 Good

Bruce

Stayed 3 nights in Jul 2020
Response from PM on Aug 12, 2020
Thank you for staying with us!

6/10 Okay

Mary Ann

Stayed 2 nights in Jul 2020
Response from PM on Jul 29, 2020
Thank you for staying with us!

8/10 Good

Verified traveller

Stayed 5 nights in May 2020
Response from PM on May 26, 2020
Thank you for staying with us.

8/10 Good

John

Stayed 1 night in Mar 2020
Response from pm on Oct 19, 2020
Happy you enjoyed your stay.

10/10 Excellent

Ryan, NY

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Santuit Inn was the best hotel I’ve stayed in on the Upper Cape. The staff was friendly and helpful, the room was super clean and tastefully decorated. We really appreciated the comfortable bed and how new all the furniture was. Definitely will return to stay here again!
Stayed 1 night in Mar 2020
Response from PM on Mar 13, 2020
Thank you for the kind words and for staying with us! Hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Mary

Travelled with group
Liked: Room comfort
Excellent Location
Santuit Inn works well for us because it is very close to our friends' home. So...location is excellent, beds are okay, amenities okay, maid service okay. Service at reception great! Had a minor issue with toilet and it was repaired very quickly. Condition of room okay with a couple of areas that need some attention. Will we stay here again? Likely!
Stayed 5 nights in Oct 2019
Response from pm on Oct 18, 2019
Thank you for staying with us. Hope to see you again soon!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
relaxed, clean, comfortable and accessible. Friendly staff, who respected privacy but were available if. Needed/requested
Stayed 2 nights in Oct 2019
Response from PM on Oct 9, 2019
Thank you for staying with us! Happy you enjoyed your stay.

4/10 Poor

CL, Boston

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a motel in very poor shape. Needs major renovation
Stayed 1 night in Sep 2019
Response from PM on Sep 23, 2019
Sorry you did not enjoy the property. We are constantly trying to improve.

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2019
Response from pm on Sep 23, 2019
Sorry you did not enjoy your stay or let us know of any problem.

8/10 Good

Maya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The Santuit Inn is a perfectly pleasant place. Check in and out were efficient and staff were warm and friendly. The room itself was clean and tidy, with a few repairs which were needed (patches in the wall, cracks in the tile) which did not impact our stay at all. The location was convenient, parking was simple, and we were pleased with our stay.
Stayed 2 nights in Sep 2019
Response from PM on Sep 23, 2019
Thank you for review and for staying with us!

6/10 Okay

D.Schon, Malden

Travelled with family
Disliked: Cleanliness
I was not impressed with the property. We were placed on a room with carpet an awful musty smell. The bathroom was dirty. I asked to get a new room and the receptionist was quickly to accommodate our request. The room does not have a microwave nor a mini refrigerator. They charge extra for it. I have stayed a better places on the Cape, and would not return to this one.
Stayed 2 nights in Aug 2019

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from pm on Sep 2, 2019
Thank you for staying with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from pm on Sep 2, 2019
Glad you enjoyed the Cape and your stay!

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2019
Response from pm on Sep 2, 2019
Thank you for staying with us!

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who checked us in also appeared to be cleaning rooms. She was very accommodating when we showed up 2 hours before check in time. The one thing we found odd is we had to ask for all the amenities individually: coffee maker, ice bucket and ice, etc. We had no access to more ice; we had to go to the office to ask for more.
Stayed 2 nights in Aug 2019
Response from pm on Sep 2, 2019
Glad you enjoyed the Cape and your stay!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice place. The staff was great. Got to check in early. Stores within walking distance
Stayed 1 night in Aug 2019
Response from pm on Sep 2, 2019
Thank you for staying with us!

6/10 Okay

Michael

Disliked: Property conditions & facilities, room comfort
Bed is worst ever!
I had read others reviews and pick this hotel based off rate and price. We checked in after the office was closed and when we opened the door it smelt very musty. The beds were the hardest I had ever slept on. The shower was small and it looked very old. I woke up both mornings with body aches from the bed. I would bot recommend this hotel.
Stayed 2 nights in Aug 2019
Response from PM on Aug 14, 2019
Sorry you did not enjoy your stay or the bed in your room. We do our best to please our guest,

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Overnight stay.
Comfortable stay. Needs a few upgrades but overall pleasant stay.
Stayed 1 night in Jul 2019
Response from PM on Jul 31, 2019
Thank you for staying with us. We are constantly working on maintaining the property. Hope to see you again soon.