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Reviews of Fairfield Inn & Suites by Marriott Marshall

2.5 out of 5
Fairfield Inn & Suites by Marriott Marshall
105 Interstate 20 W, Marshall, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 281 out of 524 reviews" "
Rating 8 - Good. 141 out of 524 reviews" "
Rating 6 - Okay. 66 out of 524 reviews" "
Rating 4 - Poor. 21 out of 524 reviews" "
Rating 2 - Terrible. 15 out of 524 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Carnel

Travelled with partner
Disliked: Cleanliness
Patch spots on bathroom wall were incomplete. Shower curtain liner was too short and missing a snap attachment. No grab bars inside the shower or outside the shower. Carpet was filthy, needed shampooing. No explanation of how to operate the TV remote. Sconce fixture on the hall wall leading to our room needed a bulb change. A mildewy odor upon entering the hotel. Not impressed at all with my first visit to Fairfield Inn and Suites.
Stayed 2 nights in Apr 2024

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet comfy. Everything one needs for a restful night.
Stayed 1 night in Mar 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service
Interstate construction noise was bothersome. House phon in room lacked conn
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
The hotel was clean and updated but we arrived late to check in. The hotel employee did not get off of her personal phone call to check us in. The room was updated and clean but as I sat on the mattress it’s like it was tilted. I had to sleep on the side closest to wall so it didn’t feel like I was going to roll out. Not sure what would cause the tilt. Breakfast was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Tony

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not comfy but clean
The room was clean, but the beds were not comfortable. They were humped in the middle of the mattress and it made you feel as though you were going to fall off the bed. Customer service was excellent.
Stayed 1 night in Dec 2023

6/10 Okay

robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Na
Stayed 2 nights in Dec 2023

2/10 Terrible

SYDNEY

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hot water didnt work and the door to our room was co.ing off the hinges so we tested to see how safe it was and sure enough we closed the door and tried to get in and we were able to get in without a room key.
Stayed 1 night in Dec 2023

10/10 Excellent

Malcolm

Stayed 1 night in Dec 2023

8/10 Good

Robert C

Stayed 1 night in Dec 2023

6/10 Okay

chessa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good. Ihop next door was convenient. It appeared our room had not been vacuumed since there was trash on the floor upon arrival. All other was clean and neat. The room was dated with old furnishings, the switch plate covers were yellowed. Upon arrival their system was down, we never had a key to our room so we were afraid to leave once there.
Stayed 1 night in Dec 2023

8/10 Good

Martha

Stayed 1 night in Nov 2023

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double charge
We got double charged. Once by hotels.com and once by Fairfield. Paid 759 for two nights. Fairfield said Expedia didn’t send them payment so it’s our problem to battle Expedia. Why is the burden on me if they have a problem getting paid from Expedia? Advice, don’t use expedia or Marriott. Neither will lift a finger to help you if there is a problem, it’s just your problem. Update: A nice lady at Fairfield named Allison went above and beyond when no one else would and resolved this issue. It’s nice to see there are still people with integrity and willing to do what’s right. Thank you Allison!
Stayed 2 nights in Oct 2023

10/10 Excellent

Valarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly & helpful. Room was quiet & clean.
Stayed 3 nights in Oct 2023

2/10 Terrible

Karen

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
very disappointed
Im never going back because it was the worst everything was out of order swimming pool, exercise room, elevator out of order the doors on the side of the hotel side entrance was open not locking safety issues
Stayed 1 night in Sep 2023

10/10 Excellent

Amaury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice stay and very clean. Breakfast was delicious and the customer service was on point.
Stayed 1 night in Jul 2023

6/10 Okay

Brent

Travelled with family and small children
Liked: Cleanliness, staff & service
Everything was great except the TV and AC didn’t work.
Stayed 1 night in Jul 2023

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Outside of motel & entire parking lot was dirty. It has not been taken care of at all. Room just didn’t feel clean. Bathroom shower curtain was dirty. Hair was in shower. Room across hall looked like it had been broken in to. We didn’t feel very safe.
Stayed 1 night in Jun 2023

6/10 Okay

Naisha, Humble

Stayed 3 nights in Jun 2023

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Joseph

Business traveller
Stayed 1 night in Mar 2023

2/10 Terrible

Terry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilet seat was broken, couch in room had stains all over it and missing cushions.
Stayed 1 night in Mar 2023

4/10 Poor

Pamela

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Waited at the front desk for about 10 minutes before finally having to call the hotel phone and ask someone to come up. Found a bug in the bed. Pool was closed for some reason. Definitely NOT a $200 a night experience.
Stayed 1 night in Feb 2023

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place there is construction but it will be done soon otherwise it was a nice pkace
Stayed 2 nights in Feb 2023

6/10 Okay

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
No air in room. Fan put on but wouldn't run. A/c not on so room was stuffy and muggy. Room setup excellent. Checked in at midnight.. Staff was quick but did not say 5 words. Didn't check Id or anything.
Stayed 1 night in Dec 2022

6/10 Okay

Tina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good but could be great
The room was outdated. The couch was a pull out couch but it was worn and uncomfortable. The bathroom was nice and updated. The bed was fairly comfortable. The hotel overall smelled liked they were trying to cover up an old smell. It was okay, but still needs some updating and refreshing. Now, the breakfast was really good.
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Lloyd

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Claire

Liked: Staff & service, amenities, property conditions & facilities
Clean, convenient to the freeway. Staff very welcoming and friendly
Stayed 1 night in Oct 2022

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient to our location
Stayed 1 night in Aug 2022

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Where's the pool
We picked this hotel because it had a swimming pool and a full breakfast buffet. When we get there come to find out the pool is closed under construction. Also also once we had the breakfast the next morning it was next morning it was good although there was not a single meat item on the breakfast
Stayed 1 night in Aug 2022

10/10 Excellent

Marty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love how the room was designed it feels like you’re in a bigger room than you really are the way it’s broken up the breakfast was amazing they have waffles and croissants in quiche and wrapped up that are warm. Some people thought it looked like a gas gas station food but it’s a really really good meal and I’m a fairly picky eater I thought it was amazing
Stayed 1 night in Aug 2022

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Meh.
Check in was delayed. When we arrived the desk clerk was "away from the desk". He didn't return for about 15 minutes. We were tired after a long day, and anxious to get to our room. The two queen bed room that I had booked and paid for was not available, so we were "upgraded" to a King Size bed with a pull out couch. That was uncomfortable for the one that had to sleep on the couch. Room had a weird, stale smell. Felt safe there. Worked for the purpose of which we were staying.
Stayed 1 night in Aug 2022

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant, courteous and professional
Stayed 1 night in Jul 2022

4/10 Poor

Fnu

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The property looks good but entire corridor at the 3rd floor which we stayed was smelling very bad. Pool was under construction and it was not mentioned in website. Very less options in breakfast.For everything they were like currently we are out of this etc etc. It was not at all a level of Marriott.It is similar to country in or other mid level hotels.
Stayed 1 night in Jul 2022

6/10 Okay

Ronald

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very excited for the indoor pool, all other area pools were outside and it's over 100° Only reason we stayed here. Should have put notice on Expedia that it was temporarily closed. Time we found out was at check in with grandkids, too late to reload and look for another motel Both queen beds are broke, both leaning towards each other, no side support, both were leaning big time towards the floor, feel like you are going to fall out. Other than that breakfast was very nice
Stayed 1 night in Jul 2022

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
The front desk clerk, Jaz, was amazing! Very friendly, professional, and was dressed very nicely! The room was nice, beds slightly uncomfortable, but bearable for one night. Breakfast was good, coffee was excellent. Overall, great stay
Stayed 1 night in Jun 2022

10/10 Excellent

Andreea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a heaven for us! Perfect size room, good place overall.
Stayed 4 nights in Jun 2022

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

LAXMI

Travelled with family
Stayed 1 night in May 2022

4/10 Poor

Christian

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in May 2022

8/10 Good

gale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

William

Business traveller
Tiny
Without a doubt this was the smallest hotel room I have ever stayed in. Other than that it was okay.
Stayed 2 nights in May 2022

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Quiet place to rest
Perfect place to rest after a long day of traveling!
Stayed 1 night in May 2022
Response from Hannah on Jun 15, 2022
We appreciate you choosing to stay with us! We hope to see you again soon! Best wishes!

8/10 Good

George, Southlake

Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Apr 2022

2/10 Terrible

Greg

Business traveller
we could not stay at property because there was no rooms available
Stayed 1 night in Mar 2022
Response from Hotel Management on Apr 9, 2022
We would like to thank you for your review as well as choosing us for your stay. We apologize for any inconvenience you may have experienced while staying with us. We hope to see you again soon.

8/10 Good

Timothy

Stayed 1 night in Mar 2022