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Reviews of Villa Makassar

5 out of 5
Villa Makassar
20, Derb Chtouka, Kasbah, Marrakech

Reviews

9.0

Wonderful

Rating 10 - Excellent. 123 out of 194 reviews" "
Rating 8 - Good. 49 out of 194 reviews" "
Rating 6 - Okay. 14 out of 194 reviews" "
Rating 4 - Poor. 4 out of 194 reviews" "
Rating 2 - Terrible. 4 out of 194 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Perveen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Fathia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Riad, extremely clean, with great service at the restaurant and reception. Special mention to Samira for her welcoming and kindness!
Stayed 1 night in Feb 2024
Response from S.N. on Feb 21, 2024
Dear Fathia, thank you for sharing your feed-back, we are delighted to hear about your fantastic experience at our riad. Your appreciation means a lot to us ! We look forward to welcoming you for another wonderful stay in the future !Best regards,Samira NassohVilla Makassar

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I stayed here over the Christmas holidays. We both loved it. The hotel is an oasis from the chaos of the city. The staff were incredibly friendly and helpful (tea on arrival, waited on hand and foot in the restaurant, drinks brought to our room and even gave us both a gift on our checkout). The breakfast was amazing to the point that we couldn't even fit it all in there was so much provided. It's not too long a walk to the main centre and there were always taxis about outside if you didn't fancy walking it. The room was gorgeous - big bathroom, lovely Moroccan style decor, mini-bar etc The outside area on the roof was awesome with a beautiful view of the mountains. Got to lie in the Jacuzzi, and do some sunbathing with a drink in hand. Would highly recommend a stay here
Stayed 3 nights in Dec 2023
Response from S.N. on Feb 20, 2024
Dear Collin, Thank you so much ! We're thrilled you enjoyed your stay during the christmas holidays. Your satisafction is our priority. From the tranquil oasis to the attentive staff and delicious breakfasts, ae're delighted you had a great experience.We look forward to welcoming you back !Best regards,Samira Nassoh,Villa Makassar

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late and left early. The short time we were there, they went out of their way to do everything they could for us. Would highly recommend this hotel.
Stayed 1 night in Apr 2023

8/10 Good

Ashrymaty, Woodhaven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was lovely and quite traditional so may be a little different from what Americans are used to. Staff and service was amazing. My only con is that I didn't receive my VIP upgrade or gift.
Stayed 3 nights in Feb 2023

6/10 Okay

CLAUDIA

Travelled with group
Liked: Cleanliness, staff & service, amenities
It’s nice but overpriced for what you get. AC didn’t work. TV didn’t work.
Stayed 2 nights in May 2022

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2020
Response from Villa Makassar's team on Jan 15, 2020
Thank you for rating us

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly stay
Stayed for 1 night in Villa Makassar. Very nice and friendly place. Great service from the staff. Beautiful terass. On the negative side, and not to be blamed the Raid, we booked our room from the taxi between Agadir and Marrakech, so we go the last room they had available. The room was small and a bit claustrophobic. If we return again, we will for sure reserve in batter time and make sure to get a suite. All in all, very positive, but to stay more than one night in that small room with limited close to no windows, its not for us.
Stayed 1 night in Nov 2019
Response from FRONT DESK TEAM on Nov 28, 2019
Dear Peter, You've booked our first category of room. This room (18sm) is decorated on the Piet Mondrian's theme, which is not bright (you're right) but colorful with the wall like a painting. I am sure that one of our other rooms will suit you better, We hope to welcome you in the future at Villa Makassar.

6/10 Okay

Dimir

Stayed 3 nights in Oct 2019

4/10 Poor

Adrian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The room we book was dark and also have a bad looking toilet,the lid was losing the painting and seems like need a new one , we talk to front desk and right away the offer to us a new room “ upgrade “ without shower, only a jacuzzi where you suppose to take a shower , well it didn’t work at all , we call front desk and they send someone to fixed, nothing was resolved. I don’t blame the staff for this , because all of them specially “ Hanna “ doing a GREAT job, the hotel needs repair all over , we ending having a shower outside in the spa , really inconvenient to move around the hotel to take a shower . I want to thank Hanna for all she did from the beginning Was helping me to park my car and show me the streets are pins the medina I hope that the hotel owner will take care of the repairs have to be done ASAP
Stayed 3 nights in Oct 2019
Response from FRONT DESK TEAM on Nov 28, 2019
Thank you for your feedback. We are sorry for the inconvenience. Indeed, Jacuzzi in Delaunay Deluxe Room had a problem, fixed since. The hotel was fully booked, we had no possibility to upgrade you at this moment. Please note that the owner really takes care of Villa Makassar.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from FRONT DESK TEAM on Nov 28, 2019
Many thanks for this great 5/5

10/10 Excellent

Katie, Orlando Florida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service. We are very thankful that they allowed us to check in early, we only had a few hours of sleep, so this exception was major for us. Everyone was so friendly from beginning to end. The hotel itself is beautiful, you truly escape from all the noise.
Stayed 1 night in Sep 2019

10/10 Excellent

Dhru

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awesome. Staff were fantastic. Nabil,saad,munir,Rashid and the house keeping. Close to the Square easy to go to places and the facilities were great
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Team Villa Makassar on Aug 19, 2019
Thank you for this 5/5 Kind regards,

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019

4/10 Poor

Kathleen

Disliked: Staff & service, property conditions & facilities, room comfort
This is a 3 star hotel
The room I reserved was a Superior room. One-third of the very small room had an oversized bathtub but no shower. I was told the only other available room was a suite for 50 euro additional. It took 6 hours before my room was made available to me at approximately 5:00 in the evening. Access to electrical outlets to charge devices was very limited, difficult and involved disconnecting lamps to gain access. Since I was leaving for the airport early the next morning, i asked for breakfast at 7:00 that morning and was told that my request would be accommodated. When I arrived that morning, however, i was told that breakfast for me was arranged for 8:00. They managed to get me some breads and coffee after waiting 25 minutes. Very disappointing stay.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous Art Deco hotel. Totally unexpected and tasteful
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This riad is absolutely stunning. The staff goes above and beyond to ensure the highest level of luxury goes off without a hitch. We stayed in the suite with a fireplace and couldn't bare to leave. We were assisted with guides, late night fireplace lighting, room service, and any other manner of help to make our trip the best it could be. I will absolutely be coming back to drink their bar dry of whiskey again soon.
Stayed 5 nights in Mar 2019
Response from J. / SALES MANAGER on Mar 27, 2019
Dear Anonymous ;) Thank you so much for this kind review. We hope to welcome you another time at Villa Makassar. Sunny regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the main city sites. Helpful staff, knowledgeable and friendly. Room was lovely, spacious, clean, everything we needed.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good boutique hotel at the heart of Marrakech. Rooms are spacious and comfortable but cleaning was lacking. Staff were attentive but service inconsistent. Room amenities rather lacking - including no tea/coffee maker.
Stayed 3 nights in Feb 2019

8/10 Good

Ceci, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent two nights with Villa Makassar. We stayed in the luxury room on the ground floor, near the kitchen, on the first night. It was a bit worn out and we could hear the conversation outside our room easily. We notified the staff on the second day and they offered us a standard room on the 1st floor. Though we can still hear conversations when people walk around, the frequencies were much lower and we can have a good sleep. All staff are nice with great hospitality, and listens to our comments and feedbacks. We also booked a car for dinner to Al Fassia. The driver is also very nice and they offered us a phone to call them when we finish the dinner so that he can picked us up back to the hotel. It is walkable to the old medina in about 20 minutes, but it would be safer to take a taxi or the hotel's car at night.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s amazing!! Friendly staffs and wonderful fireplace inside the room!
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, great friendly and informative staff and nothing was too much trouble. Would definitely visit again and recommend to other travellers.
Stayed 3 nights in Nov 2018

10/10 Excellent

Harj, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Very friendly staff, lovely hotel and great location
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Can I say BELINDA BELINDA BELINDA! Really enjoyed my stay here. I went in September so wasn’t many people around due to school starting again all over. The staff was so nice, accommodating and attentive. We wanted to do local stuff so we spoke with the director who booked our excursions( when in Morocco be Moroccan).Please speak with Belinda she’s get you good price with legit people for anything you want to do. We did traditional cooking class, camel rides, tours and the SPA! You have to visit the villas spa. The room was ALWAYS clean sometimes twice a day. The villa itself is gorgeous. However the selling point is the amazing staff. Belinda runs the villa and is so full of life that you can get caught talking for hours! You have to try Rasheed Mojitos (DELICIOUS) Overall my stay was amazing and I will be back here! Already looking to book for the new year.
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2018
Response from Julie on May 30, 2018
Thank you for this 5/5 !

10/10 Excellent

Ebi, london

Liked: Cleanliness, staff & service, room comfort
Good experience
It was kind of a new experience with a hotel with Riyadh:)
Stayed 7 nights in Apr 2018
Response from Juliette on Apr 17, 2018
Thank you very much for this review Best regards, Juliette

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Fantastic staff, great location
A lovely stay, great place. Room very clean, friendly and helpful staff organised fantastic trip to Ourika valley.
Stayed 3 nights in Feb 2018

2/10 Terrible

mona , UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mis leading
Hotel was in the middle of old medina, small, all rooms were cold, cockroaches seen in courtyard, minimum staffing levels so everything took at least an hour to be received. We moved hotels after just 24hours. Would not recommend at all
Stayed 4 nights in Feb 2018
Response from Juliette on Apr 16, 2018
I answer only because if I do not do it, my response rate to the customer is penalized. This is the only reason. You did what we call "a casting error". Even if we are located in a very secure area (between the two royal palaces), the medina does not fit you. The proof, you have stayed in a hotel of 560 rooms located at the crossroads of the 2 biggest avenues of Marrakech. Upon arrival at Villa Makassar, you get very rude with the staff and even with me when we spoke by phone. You did not want to stay (unless we agreed to upgrade your 3 rooms), and we do not accept blackmail. Your opinion is totally ridiculous. The opinions of all our other customers since 6 years are the example.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hosts, helped make reservations at Al-Fassia for dinner. I did catch a charge for an airport transfer we did not use. Also I asked for a taxi to the airport but instead almost was charged for an airport transfer (again). The room we had was an inner courtyard that didn’t have much light and we overlooked the kitchen/staff quarters, so not much for views. A bit of a walk from the Medina, which was nice for us but may not be for everyone who want to be closer.
Stayed 5 nights in Nov 2017

10/10 Excellent

Bernard , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Riad in the Marrakech Kasbah
Very little to fault here, apart, perhaps, that the hotel feels slightly austere in so far as its public spaces are far more extensive than the 10 rooms require. Aesthetically, it is beautiful, but there's a slight lack of ambiance, owing to the fact that there are so few guests around. Service is impeccable and friendly.
Stayed 7 nights in Oct 2017

10/10 Excellent

chris, Lancashire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis away from the hustle and bustle
Beautiful Riad/Villa in an Art Deco boutique style, lovely roof top terrace with outdoor hot tub. Staff very attentive with only 10 rooms you are treated like royalty. The restaurant is highly rated amongst fine dining experiences. We received an upgrade to a suite on our last night. The location is great in the Kasbah close to the souks and good restaurants.
Stayed 7 nights in Oct 2017
Response from Villa Makassar's Team on Dec 5, 2017
Our capacity of 10 rooms allows us to pamper our customers. We are delighted that you have enjoyed it and we hope to welcome you back to Villa Makassar.

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquility in the middle of the kasbah
Great location, great riad and unbelievably tranquil when stepping in from the street. Perfect for a break away and good spa. Don't expect good bar service, you can get a drink but not at anytime. Great location if you want some time out.
Stayed 3 nights in May 2017

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
service with a smile
This boutique hotel (Riad) was an oasis in a city that exceeded expectations. The staff could not do enough to ensure we had a great trip

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Villa Makassar was in a great location. Staff were very hopefully and friendly. Definitely would recommend to stay here

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful Riad
Very good morrocan hospitality. Great location inside the medina. Very attentive staff.

10/10 Excellent

Orkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one word 'AMAZING'
Our stay at the Villa Makassar was beyond our expectations. First of, the Art Deco architecture was very well put together; even in the Souks and Kasbah. After a tiring day, arriving at this hotel always felt like a sanctuary. Furthermore, the help of the staff was always impeccable; with special thanks to ZİNEB and AZİZ. They always went further and beyond to help us; booked our restaurants for every single nite and they were all incredible. Thanks for the hospitality!!!

4/10 Poor

World traveler , Bright

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Over rated
Staff was friendly. Our room did not have any windows. The the water in the shower was cold and the sink in the tub was clughed up. Completely over rated and over priced.

10/10 Excellent

Vanessa, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful riad in the Kasbah district
We spent three nights in this wonderful riad. We were welcomed by the Manager with mint tea and pastries. It is an immediate oasis of calm when you step into the entrance. Beautiful courtyard and wonderful terrace. So peaceful. The staff were incredibly welcoming, courteous and kind. Breakfast was delicious and always beautifully served.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Murat, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best and the cutest hotel in Marrakes
Wonderful Staff, beautiful rooms, we had a junior suite and a standard room (Nothing about the rooms are standard! they are beautiful) , anything we wished for the Staff at the hotel made sure we got, Housekeeping not only cleaned our rooms, they even iron the shirt we left out on the armchair. As a General Manager of a 5* Hotel myself, It is my pleasure to recommend this gorgeous little hotel to anyone who appreciates style, architecture, good service and tasteful decor.

8/10 Good

Graham, St Albans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Marrakech location
The hotel is ideally situated in the Kasbah area of Marrakesh....very good for all the main sites to see in the Medina....and very safe. Villa Makassar is very Art Deco and all the staff provide excellent customer service. Our experience got off to a bad start as we were picked up at the airport by a driver from the hotel. We had booked to be met by a company Easy Transfers. I showed the driver our paperwork and he readily agreed to take us to the hotel. Little did we know we had taken someone else's taxi. The upshot is that despite paying in advance for an airport transfer we were then charged again for the hotels own taxi. One of life's experiences We suppose but the driver should have clearly established who we were....holding up a sign saying Villa Makassar without any guest names is simply not good enough. The hotel is ideally situated for the airport being only 10-15 mins away. On he downside the pool area was a little disappointing (dark and small) and whilst the roof terrace was big it needed more softer landscaping. At night despite the hotel being nearly full there were very few lights/ candles around to create a welcoming atmosphere. Having said all that the staff were all very helpful and we would definitely be happy to return.

10/10 Excellent

Ned, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable hotel
It is a nice, comfortable and quiet hotel, designed in Art Deco style -- a tribute to an era. Jamaa al Fnaa is a good 20 mn away walking, but you can always catch a petit taxi which will shorten the transfer time at a low price.

6/10 Okay

Steve, UK

Liked: Staff & service
Disliked: Property conditions & facilities
Very quiet, pleasing Morrocan hotel.
As regular travellers, we had high expectations, however, this hotel did not meet our expectations. We booked a top room but found we needed to supplement the room with bottled water, tea bags etc. additionally, although the room had satellite coverage only two English channels were watchable ( both news). The breakfast menu/choice was extremely disappointing, no available cereals with the main choice consisting of a mixture of breads and jam. On our morning of departure we requested an early morning call (never received), and breakfast in the room only to find it had been laid out in the restaurant 10 minutes before departure.

8/10 Good

David, London

Liked: Cleanliness, staff & service, room comfort
Tranquility at It's Best
Very good location within the Medina and what a wonderful surprise when you open the door and step into Villa Makassar! It was like stepping into another world, tranquil, beautiful art deco design and style, fantastic staff who were so helpful and pleasant! The room was spacious and beautifully decorated, perfect! The only disappointment was the food, very disappointing! If they resolved the food, it would be a perfect base in Marrakech!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nicely situated in a quiet neigbourhoud.
Indeed a very nice Riad. Well situated only 15 minutes walk from the main square. Enjoyed it very much. Very nice staff and atmosphere.