We had an ants nest in our room to start off with, the lady didn't listen when we tried to raise it.
We had a power cut one night, with no explanation.
The shuttle bus is non existent, you get charged €20/25 a trip to Marrakech and it must be at the time when the lady says, usually this is tied in with ferrying the staff around too, not exactly a taxi service. On top of that if you want any changes, even if they are more convenient for them (i.e. a closer drop off somewhere you want to go, or an earlier time on a night) you must pay more for it.
The lady even seems to give you times that she thinks are less convenient so you HAVE to pay more. For example, telling us on our last day at 8:15 the shuttle wouldn't be able to take us and the only time a car could was 8:45. She was shocked when we were happy with this time as she must have hoped we would need to pay for another taxi. Topping this off, when we got in the car at 8:45 we waited 30 minutes before the other passengers got in. This was in fact the shuttle we were told we couldn't get
The food is what she says when she says. Served by the lady in an incredibly abrupt manner.
When I worked in a hotel for 5 years, I took it on myself to go above and beyond the needs of guests, nothing was too much trouble. This lady made us feel like we couldn't be more of an inconvenience and left us paying for more than we should have, which she refused to take off the bill when we raised it.