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Reviews of Comfort Inn & Suites Burnet

3 out of 5
Comfort Inn & Suites Burnet
810 S Water Street, Hwy 281 South, Burnet, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 328 out of 619 reviews" "
Rating 8 - Good. 173 out of 619 reviews" "
Rating 6 - Okay. 54 out of 619 reviews" "
Rating 4 - Poor. 38 out of 619 reviews" "
Rating 2 - Terrible. 26 out of 619 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from GM on Apr 25, 2024
We are glad you enjoyed your stay with us.We look forward to seeing you again soon.

8/10 Good

Becky

Stayed 1 night in Mar 2024
Response from GM on Apr 7, 2024
Thank you for taking the time to write a review. We value our guests feedback and happy you enjoyed your stay with us.

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our hiking area.
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
We are so glad you enjoyed your stay with us and we look forward to seeing you again soon

4/10 Poor

Andrea

Business traveller
Disliked: Cleanliness, property conditions & facilities
I will never use this place again. There were few options for hotels in Burnet, TX, and the reviews weren't great...but not all were terrible. I should have 'listened' to the terrible. Upon walking into the room, I was greeted with a bunch of long black hair on the floor of the entryway. I checked the fridge to see if there was a freezer, only to find food still in it from another stay. The bathroom had the same hair on the floor and the shower had hair, literally, everywhere....on the walls, tub and curtain. The heater never worked, but I let it slide until it got pretty cold at night 3 days in. I let them know that the heater didn't work. I requested a cleaning that day...the same day they said maintenance would be there to fix the heater. I got back from work that night...and no heat and the room wasn't cleaned. I told the front desk that neither were done. I had to go get a space heater from them and take it to the room so that I could have heat and they assured me maintenance and housekeeping would be in the next day. I got back from work....still no working heater and STILL the room wasn't clean. I was livid and back downstairs I went. I asked if they even had housekeeping there as I still hadn't seen a single cart. I was told, "Yes, we do...but they only clean during the day." Really??? That is nothing new and still no excuse for why my room still hasn't been cleaned. I checked out 2 days later, with no working heater and room never being cleaned.
Stayed 6 nights in Feb 2024
Response from Anna on Mar 9, 2024
Our sincere apologies, Thank you. I will check into this complaint. Again apologies

10/10 Excellent

Daniel, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Mar 2024
Response from GM on Mar 3, 2024
We are so happy you enjoyed your stay with us at our hotel. We look forward to seeing you again soon.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Mar 3, 2024
I’m sorry your stay your stay with us was unsatisfactory. I hope you give us another try and come stay with us again.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Internet didn't work. Called the help line, they said they would call me back. They never did
Stayed 5 nights in Feb 2024
Response from GM on Feb 23, 2024
Thank You for taking a time to write a review. We are looking into the situation of the internet and we are so sorry for any inconvenience. We do hope you give us another try and come to see what that's again

8/10 Good

Zhenyu

Liked: Cleanliness, property conditions & facilities
Na
Stayed 1 night in Jan 2024
Response from GM on Feb 8, 2024
Thank you for taking the time to rate our hotel. We are so glad you enjoyed your stay with us. Look forward to seeing you again soon.

2/10 Terrible

Trashina

Business traveller
Horrible
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
I'm sorry your experience with us was unsatisfactory. If you could give us more information we can work on those issues. We do hope you give us another try and come stay with us again.

10/10 Excellent

Ilse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
We are so happy you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 13, 2024
We are glad you enjoyed yours stay with us and hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Satisfied stay
Hotel overall was very clean and comfortable.
Stayed 2 nights in Jan 2024
Response from GM on Jan 13, 2024
Thank you for your comments we value our guests feedback.

8/10 Good

Amanda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 13, 2024
We are so happy you enjoyed your stay with us. Whenever your in town let us know we will be happy to make you a reservation.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Jan 13, 2024
Thank you for taking the time to rate our hotel. So glad you enjoyed your stay with us and we look forward to seeing you again soon.

4/10 Poor

Hector

Travelled with family
Liked: Staff & service
Disliked: Room comfort
HOT
Decent hotel, but AC would not kick in even on 60°. Very uncomfortable especially at night.
Stayed 3 nights in Dec 2023
Response from GM on Dec 28, 2023
Thank you for taking the time to write a review. We are so sorry about your recent stay and the trouble you had with your ac. We have spoken to the maintenance depart so this dose not happen again. I hope you give us another try and come stay with us again.

10/10 Excellent

Floyd

Liked: Cleanliness, staff & service, property conditions & facilities
nothing in particular
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
We are so happy your stay with us was a great one. We look forward to seeing you again soon.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Burnet!
Great stay in Burnet! Was perfect for our visit with family.
Stayed 1 night in Dec 2023
Response from GM on Dec 16, 2023
We are glad that you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 16, 2023
Thank you for taking the time to write a review. We are happy you enjoyed your stay with us.

2/10 Terrible

Richard

Stayed 1 night in Dec 2023
Response from GM on Dec 13, 2023
Thank you for taking the time to write a review. We value our guest feedback. If you would just let us know what happened so we can work on it.

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
Showers don’t have a place to put soap ,shampoo and conditioner. You have to put them on the floor and that’s not comfortable to seniors or other people.
Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Thank you for taking the time to write a review. We will look into the shower situation. We do hope you come and visit us again

10/10 Excellent

Justin

Stayed 2 nights in Dec 2023
Response from GM on Dec 13, 2023
We are so happy you enjoyed your stay with us and look forward to seeing you again.

8/10 Good

silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from GM on Feb 8, 2024
Thank you for rating your recent stay with us. It gives us such joy to know that your stay was a good one. We look forward to seeing you again soon.

10/10 Excellent

Yang

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Thank you for taking the time to rate our hotel. We are glad you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Jodi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attending a wedding. Able to check in early to dress for wedding at hotel. Great oication
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
We are so happy you enjoyed your stay with us. We do our best to accommodate our guest when we can. We look forward to seeing you again soon.

10/10 Excellent

Modesto

Stayed 1 night in Nov 2023
Response from GM on Dec 19, 2023
Thank you for taking the time to rate our hotel. We value our guests feedback and look forward to seeing you again.

10/10 Excellent

Roxanne

Liked: Cleanliness, amenities
Nice location, friendly staff. Onky problem was some difficulty with card entry.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Thank you for taking the time to write a review. We value our guest feed back and look forward to seeing you again soon.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very decent hotel!
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
So glad you enjoyed your stay at our hotel. Whenever you come back this way again just give us a call we will be happy to make you a reservation.

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job
Stayed 2 nights in Nov 2023
Response from GM on Nov 28, 2023
Thank you for we do our best to make our guests feel welcomed. We look forward to seeing you again soon.

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, clean, friendly staff. Only complaint is that the beds are awfully high off the ground.
Stayed 2 nights in Nov 2023
Response from GM on Nov 25, 2023
We are so glad you enjoyed your stay with us at our hotel. Our staff are always happy to make our guests feel welcomed. We look forward to seeing you again soon.

6/10 Okay

Michelle

Stayed 8 nights in Nov 2023
Response from GM on Dec 13, 2023
Sorry your stay with us was unsatisfactory. We do hope you give us another try and come visit us again.

10/10 Excellent

Kevin, Texarkana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and convenient
Stayed 1 night in Nov 2023
Response from GM on Nov 19, 2023
Thank you for taking the time to rate our hotel. We are si glad you enjoyed your stay with us and look forward to seeing you again soon.

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 19, 2023
Thank you for taking the time to rate our hotel. We value our guests feedback. We look forward to seeing you again soon.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice and clean
Stayed 1 night in Nov 2023
Response from GM on Nov 6, 2023
We are happy you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and efficient
Stayed 2 nights in Oct 2023
Response from GM on Oct 23, 2023
We are so happy you enjoyed your stay with us. We take pride in doing our best to make our guests stay a good one.

6/10 Okay

Mark

Liked: Staff & service
Stayed 4 nights in Oct 2023
Response from GM on Oct 23, 2023
Thank you for taking the time to rate our hotel. I hope you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gm on Oct 18, 2023
Thank you for writing a review we value our guests feedback. We are happy you enjoyed your stay with usand look forward to seeing you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good for an overnight stay.
The staff was friendly and the room was nice, breakfast was okay. The public areas were a little rough but the rooms were just fine.
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Thank you for taking the time to write a review. We are glad you enjoyed your stay and hope you cone stay with us again soon

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no problems with cleanliness, a very nice, comfortable room
Stayed 1 night in Oct 2023
Response from GM on Oct 9, 2023
Thank you for your compliments we work hard to give our guests a good experience.

4/10 Poor

Carlie

Disliked: Cleanliness, property conditions & facilities
Older motel. Not very clean. Dirty walls. Mildew and hair in shower. Sink would not drain at all.
Stayed 1 night in Oct 2023
Response from GM on Oct 9, 2023
I'm sorry your stay with us was unsatisfactory, we do value our guests feedback. We have Spoken with the staff to improve on your concerns. We do hope you give us another try and stay with us again.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 25, 2023
Thank you for taking the time to give us a review. We are so happy you enjoyed your stay with us and hope to see you again soon.

4/10 Poor

Donald

Disliked: Property conditions & facilities, room comfort
Not coming back.
The shower wouldn’t turn off. The door to the lady’s restroom near the breakfast room would not shut. The beds were too high off the floor for some one with mobility disabilities.
Stayed 2 nights in Sep 2023
Response from GM on Sep 24, 2023
We are so sorry you didn't enjoy your stay with us. We are sorry for the shower being an issue, I do see that they came to resolve that issue for you. Your room was not a handicap room that is why your bed wasn't low. I'm sure if you needed that type of room we would have been happy to have switched you to one. We do hope you come and stay with us again.

10/10 Excellent

Velena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 13, 2023
We are so happy you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on Sep 9, 2023
Thank you for taking the time to rate out hotel. We are so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean, large, and well appointed. The lobby, breakfast/dining area was well arranged and inviting. The staff was friendly and helpful. The property is conveniently located near shopping, restaurants, and vacation activities.
Stayed 4 nights in Sep 2023
Response from GM on Sep 7, 2023
Thank you for taking a moment to share your experience at our hotel with your recent stay. We are so pleased to hear you found it to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
quiet, neat, clean
Stayed 2 nights in Sep 2023
Response from GM on Sep 7, 2023
Thank you for providing feedback on your recent stay with us. We take pride in providing a clean and comfortable space for all our guests, so the staff appreciates that you noticed. We look forward to seeing you again soon.

6/10 Okay

Lattis

Liked: Staff & service
Disliked: Property conditions & facilities
Easy access.
Stayed 2 nights in Aug 2023
Response from GM on Sep 4, 2023
Thank you for your review If you could let us know a little more information so we can improve on that area would be helpful. Hope to see you again soon.

2/10 Terrible

mike

Stayed 2 nights in Sep 2023
Response from GM on Sep 24, 2023
We apologize for your stay not being satisfactory. We hope that you give us another try and stay with us again.

10/10 Excellent

Theresa

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from GM on Sep 2, 2023
Thank you for your rating of our hotel we value every guests feedback. We look forward to seeing you again soon.

4/10 Poor

William

Disliked: Room comfort
My A/C barely kept my room cool, I didn’t like the 150.00 security deposit because when they took it off my card it left me -60.00 in my account. I had to call family and borrow money to get back home on , the front desk lady needs to work on her people skills her name was Anna
Stayed 1 night in Aug 2023
Response from GM on Sep 2, 2023
Thank you for your review we value our guests feedback.I do apologize about the incidental hold, it is just an authorization that is returned back to you. I did speak to our Front desk so this does not happen again.

8/10 Good

Cherrie

Stayed 1 night in Aug 2023
Response from GM on Sep 18, 2023
Thank you for rating our hotel we are glad you enjoyed your stay with us and hope to see you again soon.