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Reviews of Best Western Plus Manvel Inn & Suites

2.5 out of 5
Best Western Plus Manvel Inn & Suites
19301 Highway 6, Manvel, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 305 out of 558 reviews" "
Rating 8 - Good. 165 out of 558 reviews" "
Rating 6 - Okay. 49 out of 558 reviews" "
Rating 4 - Poor. 23 out of 558 reviews" "
Rating 2 - Terrible. 16 out of 558 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Luis

Liked: Staff & service
Elevator didn’t work
Stayed 1 night in May 2024
Response from TJ on May 8, 2024
Thank You for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we value your feedback and will be using it to implement improvements to ensure we offer a better experience for guest in the future. We are happy to announce that since your stay we have had progress in getting the elevator back up and running.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Babu

Stayed 1 night in Apr 2024

10/10 Excellent

Shatora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from TJ on May 8, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior eperience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Blasius

Liked: Cleanliness, staff & service, property conditions & facilities
The room does not have closet, iron and smell stuffy
Stayed 1 night in May 2024
Response from TJ Bhakta on May 4, 2024
"We're truly sorry to hear that your experience at our hotel fell short of your expectations. Your feedback regarding smell in the room is valuable to us, and we apologize for any inconvenience this may have caused during your stay.We strive to provide comfortable accommodations and a seamless experience for all our guests, and we regret that we missed the mark on this occasion. Rest assured, we will address these concerns promptly to ensure that future guests do not encounter similar issues.We are sorry to hear that you did not found the closet, iron, and ironing board provided in your room. However, we apologize if they were not immediately noticeable due to being behind the mirror door in your room.We appreciate your honest feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future. Please don't hesitate to reach out to our team directly if there's anything we can do to make amends for your experience."

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel needs updating. It’s in pretty good shape, but the rug in our room needs replacing.
Stayed 1 night in Apr 2024
Response from TJ on May 8, 2024
Thank You for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we have another chance to provide you with a superior experience.

8/10 Good

Stefanie

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t really have anything I see people give it these rave reviews and I’m not sure why. One of the elevators was broke when I showed up there’s a car with a flat tire. It’s been sitting out in the parking lot for God knows how long. Room they offered that I stayed in has a kitchenette, which was nice but the road noise was terrible and there’s already damage on the carpet into the wall maybe from a previous pet I don’t know they don’t let you know so you pay a deposit and good thing I took pictures Just in case my pet was Accused of the damage. It’s not scary and you don’t have bums outside It can definitely use some improvement.
Stayed 1 night in Apr 2024
Response from TJ on May 8, 2024
Thank You for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we have another chance to provide you with a superior experience.

10/10 Excellent

Tanya, Coolidge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our needs. Clean, friendly and complete with gym and swimming pool!
Stayed 2 nights in Apr 2024

10/10 Excellent

Ruth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was outstanding in every way. The only difficulty is getting into the motel when traveling east on Hwy 6--that's not the hotel's problem!
Stayed 2 nights in Apr 2024
Response from TJ on May 8, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sorry that it is difficult to get into us from the highway and for understanding that it was not our fault. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was excellent minus the elevator not working.
Stayed 1 night in Apr 2024
Response from TJ on May 8, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We apologize that the elevator was not working. We are happy to say that we have made progress on it being back up and running.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Tanya, Coolidge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel.
Stayed 1 night in Apr 2024
Response from TJ on May 8, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Rejina

Stayed 1 night in Mar 2024
Response from TJ on May 8, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Warren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, friendly staff. Hotel and room immaculate.
Stayed 1 night in Feb 2024

6/10 Okay

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loudness was a big factor. The next door people were very loud.
Stayed 2 nights in Feb 2024

8/10 Good

Lonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from TJ on Feb 7, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Timothy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Good breakfast. A
Stayed 1 night in Jan 2024

8/10 Good

Griselda

Stayed 2 nights in Dec 2023

8/10 Good

Jermaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Staff was nice. Room wasn't bad.
Stayed 3 nights in Dec 2023

10/10 Excellent

Riad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here. Rooms are roomy and spacious. Very clean. Complimentary breakfast is great. One minor suggestion though - regular coffee machine. But no biggy.
Stayed 1 night in Dec 2023

10/10 Excellent

ROBERTO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very good the only thing is the highway noise. But this is the closest hotel to visit my family. The service is great and the comfort is too.
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Amazing place to stay. Affordable, Clean, Great location and easy to get in and out of the Houston area. Definitely if flying fly into Hobby so easy to get to the hotel approx 20 minutes.
Stayed 5 nights in Nov 2023

4/10 Poor

Gayle

Travelled with family
Wanted to take a bath, no stopper in the tub to hold the water.
Stayed 1 night in Nov 2023
Response from TJ on Nov 15, 2023
Dear GayleOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Tj BhaktaGeneral ManagerBest Western Plus Manvel Inn & Suites

4/10 Poor

marilyn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The beds wete terrible one had lumps in it.the ceilings fan made a noise loud i had to climb up on bed almost fell in am 67 yezrs old husband 72.told them at front desk said they had severely complaints but couldn't afford the 50 mattresses.Saturday at 5 pm they called said we got another room for you wouldn't cha ge it out when we got there Friday. Elevator didnt work 1st day there had to climb stIrs we elderly husband just had back surgery. We won't be back ty
Stayed 2 nights in Nov 2023

10/10 Excellent

Amber

Stayed 3 nights in Oct 2023

8/10 Good

Tyrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Dorothy

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Houston?
Visiting our son and his business venture.
Stayed 3 nights in Oct 2023

8/10 Good

Thsyiamba

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 3 nights in Oct 2023

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great. The only thing that had to bother us was the bathroom toilet. I am a tall women and the toilet was down low. Plus I had a lot of aches and pain and it bothers me to sit so low.
Stayed 2 nights in Sep 2023

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms smell moldy. The carpet and curtains are old and musty. It was very loud at night, trucks and loud music until 2 in the morning. The staff was nice and the breakfast was good. Time for an upgrade
Stayed 4 nights in Sep 2023
Response from TJ on Sep 14, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Alec

Liked: Staff & service, room comfort
Disliked: Cleanliness
Could use some TLC
The room was spacious and comfy, but needed some cleaning and replacing. One of the curtains had black mold on it, a drawer handle was broken, and there was a large red stain (wine most likely) on the carpet. The mold was the only real concern as the others were cosmetic.
Stayed 2 nights in Sep 2023
Response from TJ on Sep 14, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Luke

Stayed 1 night in Sep 2023

4/10 Poor

james, Lagrange

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were not decent
Stayed 3 nights in Aug 2023
Response from TJ on Sep 7, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Angela

Disliked: Cleanliness, property conditions & facilities
My room smelled so bad and it was super damp ! Even my bed felt cold and wet ! I would not stay here again
Stayed 3 nights in Aug 2023
Response from TJ on Sep 7, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Dora

Travelled with group
Not pleasant
The blow dryer was not working. The ceiling fan was making a noise. The curtains above the AC takes all the coolness the room smelled real stuffy, like something was wet.
Stayed 1 night in Aug 2023
Response from TJ on Sep 14, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

RENA

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay, room was very nice and clean,staff was great, very quiet and breakfast was great,will be staying again ☺️
Stayed 2 nights in Aug 2023
Response from T.J. on Sep 13, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank You for letting us know where we did succeed as well in making your stay valuable to you.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-489-2266.Sincerely,Tj BhaktaGeneral Manager Best Western Plus Manvel Inn & Suites

10/10 Excellent

Sammie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from T.J. on Sep 13, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I do want to say Thank You for letting us know where we did meet expectations as well.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-489-2266.Sincerely,Tj BhaktaGeneral Manager Best Western Plus Manvel Inn & Suites

8/10 Good

Cheridan

Travelled with partner
Liked: Staff & service, property conditions & facilities
While it is a little outdated it is perfect for a visit to the area.
Stayed 2 nights in Aug 2023
Response from T.J. on Sep 13, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-489-2266.Sincerely,Tj BhaktaGeneral Manager Best Western Plus Manvel Inn & Suites

6/10 Okay

Roxanne

The room had a shirt dirt sofa bad smell
Stayed 2 nights in Aug 2023
Response from T.J. on Sep 13, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and for the issues with your room. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-489-2266.Sincerely,Tj BhaktaGeneral Manager Best Western Plus Manvel Inn & Suites

8/10 Good

Parthasarathy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms with all the facilities.
Stayed 2 nights in Aug 2023
Response from T.J. on Sep 13, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank You for letting us know what you did like about your stay.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 281-489-2266.Sincerely,Tj BhaktaGeneral Manager Best Western Plus Manvel Inn & Suites

8/10 Good

Breshana

Travelled with family
Liked: Staff & service
Stayed 1 night in Aug 2023
Response from T.J. on Sep 13, 2023
Thank You for choosing us for your stay. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience for you and other guests in the future.

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Jul 2023

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
The property states that check-in is at 2pm. Expedia says 3pm. The room wasn't ready till 3:30pm. Not a huge deal except I had an event at 4pm which put me behind. The common areas were warm. It was ok. A bit old and dingy but not bad.
Stayed 1 night in Jul 2023
Response from TJ on Sep 14, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Rosa

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
It seems that the pool was not clean properly because our swimming clothes had a smell afterwards.
Stayed 3 nights in Jul 2023

10/10 Excellent

DNuma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Dionisio

Stayed 1 night in Jul 2023

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious with king size beds. Friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff- convenient location.
Stayed 1 night in Jun 2023

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and staff was helpful. We enjoyed our stay in Manvel.
Stayed 2 nights in Jun 2023

10/10 Excellent

SAMUEL

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

crystal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was a little worried when I read the reviews after I booked but once I got checked in and saw my room I was confused on why people left anything over than a 5 star for this place. The staff were amazing. Everyone was very nice and pleasant. My room was perfect although the microwave was missing it didn’t affect my stay because I never once had a need for it. If I ever come back to Manvel I would definitely book here again
Stayed 2 nights in Jun 2023