Dear Yarelis,We are very sorry to hear that your experience at our hotel did not live up to your expectations. We appreciate your detailed comments and take each of the issues mentioned very seriously. Unfortunately, it appears that we did not meet our own service expectations during your stay, and we sincerely apologise for any inconvenience this may have caused you.We deeply value your feedback and hope to have the opportunity to regain your trust in the future. Should you decide to give us another chance, we would be delighted to do everything we can to ensure you have a much more positive experience.

Muchas gracias por escogernos durante su reciente estancia en Madrid y por compartir su experiencia con nosotros.

Dear Stacey,Thank you for your review! We are glad to hear that you enjoyed our food and found our hotel enjoyable. We look forward to welcoming you again in the future, thank you for staying with us!

Es un placer saber que ha disfrutado de su estancia con nosotros y para nuestro equipo será un honor volver a darle la bienvenida.Saludos

It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again.Regards

Dear Joshua,Thank you very much for spending some of your valuable time to rate us because it is essential for us to know first hand the experience of all our guests.We are very proud of your words towards our team and would be honoured to share them with them. Regards

Thank you very much for your review, we will continue to strive to give the best to all guests who place their trust in us. Best regards

Muchas gracias por escogernos durante su reciente estancia en Madrid y por compartir su excelente valoración a través de este medio

We appreciate your rating after your stay at our Hotel Puerta América.Regards

We appreciate your rating after your stay at our Hotel Puerta América.Regards

We appreciate your nice rating after your stay at our Hotel Puerta América.Regards

Thank you very much for choosing us and for sharing your feedback. We are glad to know that you enjoyed the overall experience at the Puerta America Hotel.

Dear Maria,Thank you very much for your review of your recent stay with us. It is great to hear you enjoyed a lovely stay with us and found our hotel the perfect place to visit our beautiful city. We look forward to seeing you again, hopefully in the not too distant future.Regards

It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again.Regards

Dear Edwin,Thank you for your kind words! We are very glad that you enjoyed your stay with us. We hope to see you again soon.

Dear Essie,Delighted by your nice words, thank you so much for sharing!! Super glad to know your stay was excellent, due to the design & staff who made you feel very welcomed, this is what Puerta America Hotel is all about. We would love to see you back soon to keep enjoying!

Agradecemos su valoración de cinco estrellas tras su paso por nuestro Hotel Puerta América.Hasta pronto.

Dear Sherry,IIt is very rewarding to hear that you enjoyed your stay at our lovely hotel. Also, It is great that our rich and varied breakfast buffet was to your taste, is the most important meal of the day!!You will be always waited with warm welcome.Regards

Muchas gracias por compartir su valoración.

Dear Carol,Thank you for choosing the Puerta America Hotel and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Madrid.Regards

We appreciate your rating of ten after your stay at our Hotel Puerta America.See you soon.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Andrew,We would like to thank you for taking the time to give us your comments and experience related to your stay in our property, and also for recomend us to the rest of travellers.We are very pleased to hear that you really enjoy your stay.We hope to be given the opportunity of welcoming you again.Kind regards

It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again.Regards

It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again.Regards

Estamos felices de haberle brindado una excelente estancia y confiamos en volver a repetir la experiencia en un futuro.

Muchas gracias por escogernos durante su reciente estancia en Madrid y por compartir su valoración a través de este medio

Dear Arturo,It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again.Regards

We are very happy to hear that you had a comfortable and enjoyable stay.We hope to have the pleasure to welcome you again

Muchas gracias por su valoración. Lamento que durante su estancia haya percibido que nuestro servicio puede mejorar. Su satisfacción es nuestro reconocimiento y confiamos que durante su próximo viaje a Madrid nos conceda la oportunidad de apreciar nuestro buen hacer.Un saludo

Dear Zhilin,It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again.Regards

Dear Marco,Delighted by your nice words, thank you so much for sharing!! It is nice to read that our staff did their best to make your stay amazing.The satisfaction of our guests has highest priority.Thank you for your time and we look forward to welcoming you back soon.Kind regards,

Muchas gracias por su valoración. Lamento que durante su estancia haya percibido que nuestro servicio puede mejorar. Su satisfacción es nuestro reconocimiento y confiamos que durante su próximo viaje a Madrid nos conceda la oportunidad de apreciar nuestro buen hacer.Un saludo

Dear Jose G,Thank you for your comments highlighting the experience you had during your recent stay specially with our staff. Be sure that we took well note of your remarks regarding the pool area to ameliorate the stay of our customers. Regards

Dear Jonathan,Thank you very much for sharing your experience with us. We hope to see you again soon at Hotel Puerta America. Best regards

Dear Heather,We hope your sister has had a speedy recovery.It is nice to read that our staff did their best to make your stay more bearable and they helped you during the circunstances.We are deeply grateful for your loyalty, and we hope to continue to have the true honor of receiving you.Best regards.

It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again.Regards

Dear Diana,Thank you very much for choosing us and for sharing your feedback. Thank you for highlighting the cleanliness and the treatment of our staff.We have read your comments and impressions regarding the mirror and supply water everyday and we will give due consideration to your suggestions in order to improve our guest experience. Thank you for your time and we look forward to welcoming you back soon. Kind regards,

Estimado Mauricio,¡Gracias! por su puntuación y por sus comentarios acerca de nuestras instalaciones y personal. Nos alegra mucho saber que disfrutó de la experiencia Puerta América. Esperamos volver a verle pronto por Madrid.

Dear Mark,We are glad to know that you enjoyed the overall experience at the Puerta America Hotel, we have read your comments and impressions and we will give due consideration to your suggestions regardin TV, in order to improve our guest experience.Thank you for your time and we look forward to welcoming you back soon. Kind regards.

Dear Serena,First of all I would like to thank you very much for your for the time used to share your experience in our hotel.We apologize for your impression about our staff. Thanks for letting us know.We take note of the point raised, we do our best to make the hotel convenient for all kind of clients. Thanks for letting us know.Regards

It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again.Regards

Dear Christian,Thank you very much for taking the time to share your review with us. Your comments are very important to us to improve and provide a better service every day. We have carefully read all your comments and suggestions and I am sorry to hear that we have not lived up to your expectations. Please let me inform you that our outlets have opening times/days. Also the pool can not be opened until the city allows dates.We will take good account of your suggestions, and we will be delighted to have the chance to welcoming you back in the nearest future and offer you a great experience.Regards

Dear Dafydd,It is a pleasure to know that you have enjoyed your stay with us and for our team it will be an honor to welcome you again, we encourage you to discover other architects Regards

Dear Jason,Thank you very much for staying at Hotel Puerta America and sharing your valuable comments with us.We are concerned to hear that the neighbourhood did not meet your expectations. It is a quiet residential area.Unfortunatly there is not much we can do about it.Thank you again for sharing your experienceKind Regards

We very much appreciate your evaluation regarding your stay at the Puerta America Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team