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Reviews of Americas Best Value Inn & Suites Gun Barrel City

2.5 out of 5
Americas Best Value Inn & Suites Gun Barrel City
210 Heritage Pkwy, Mabank, TX

Reviews

7.6

Good

Rating 10 - Excellent. 259 out of 663 reviews" "
Rating 8 - Good. 179 out of 663 reviews" "
Rating 6 - Okay. 111 out of 663 reviews" "
Rating 4 - Poor. 61 out of 663 reviews" "
Rating 2 - Terrible. 53 out of 663 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dennie

Stayed 1 night in May 2024
Response from Stephanie on May 25, 2024
Thank you for your feedback, we hope to meet your lodging needs again in the future.

6/10 Okay

Bonnie

Travelled with partner
It was only one up there close to my brother’s house.
Stayed 2 nights in May 2024
Response from Stephanie on May 21, 2024
Thank you for staying with us at ABVI. We appreciate your feedback.

8/10 Good

Hector

Liked: Staff & service
Stayed 1 night in May 2024
Response from Stephanie on May 21, 2024
Thank you for staying with us at ABVI. We appreciate your feedback.

2/10 Terrible

Cory

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness
I was there for 8 days. I checked in on a Friday and was going to stay through the following thursday. I ended up checking out Sunday to go back home for one night and then I returned the next day. They did not officially check me out of the room nor did they clean the room when I returned to the same room the bed was still in made the only thing they did was put in new towels. The entire course of the state they never serviced the room other than empty the trash. Eight days with the same linen is unacceptable. The elevator made loud popping sounds every time you got in it. When I trade there for that one day the person working had no clue how to do the check out and process the refund for the days that I wasn't going to be there just in case I didn't return so she basically wrote a note on a piece of paper for me to bring back with me when I can. When I did return and finally did check out the end of this day getting that credit applied was a nightmare. Again the person working had no idea what to do and she literally had to wait 15 minutes for the manager to arrive to take care of it. This hotel is very poorly run.
Stayed 4 nights in May 2024
Response from Stephanie on May 13, 2024
Thank you for staying with us at ABVI. We will address these concerns directly as far as linens go. The note written by front desk on check out was done to show you would receive credit or a refund for days not stayed. It was to be taken care of the next day.

8/10 Good

Wendy

Travelled with group
Liked: Amenities
Clean and lots of room.
Stayed 1 night in Apr 2024
Response from Stephanie on Apr 22, 2024
Thank you for staying with us at ABVI. We appreciate your feedback.

10/10 Excellent

Gordon, Garland

Travelled with family
Liked: Amenities
Clean and quite
Stayed 2 nights in Apr 2024
Response from Stephanie on Apr 22, 2024
Thank you for staying with us at ABVI. We appreciate your feedback.

10/10 Excellent

Rocky

Travelled with group
Liked: Property conditions & facilities
Good place to stay!!
Stayed 3 nights in Apr 2024
Response from Stephanie on Apr 14, 2024
Thank you for staying with us at ABVI. We look forward to seeing you again in the future.

2/10 Terrible

Kaleigh, Sioux Falls

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We never had any problems staying here ( we stay every year for the last 3/4 years when we come to town) until this last visit. We had 0 hot water for our 3 day stay. When we informed them of no hot water, the manager I believe gave us a small refund, annd was told a plumber would be called and it would be fixed that day. Get back to the hotel that night and still no hot water! The night audit worker gave us a key to a different room down the hall that we could use to shower and told us that she will leave a note for the morning crew. Didn’t get fixed at all. Most of the staff were kind, breakfast is average, and property was in okay condition. But will definitely NOT be back, I’ll spend the money and get an Airb&b next year.
Stayed 3 nights in Apr 2024
Response from Stephanie on Apr 8, 2024
We apologize for the inconvenience. We attempted to fix the hot water and giving another room was the best thing to do at the time to try and make it better. Thank you for staying with us. We will look into this issue further.

8/10 Good

Bobi

Liked: Staff & service
Disliked: Property conditions & facilities
It is convent. and allow pets.
Stayed 2 nights in Mar 2024
Response from Stephanie on Apr 6, 2024
Thank you for your feedback, we are glad you enjoyed your stay with us. We hope to serve your lodging needs again in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent and the rooms are clean
Stayed 1 night in Mar 2024
Response from Stephanie on Apr 5, 2024
We appreciate your feedback, on behalf of our entire staff here at ABVI Gun Barrel City we are glad you enjoyed your stay with us. We hope to serve your lodging needs again in the future.

10/10 Excellent

Autumn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
it was all good
Stayed 1 night in Mar 2024
Response from Stephanie on Apr 2, 2024
Thank you so much for your feedback. We hope you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Samiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and clean
Stayed 1 night in Mar 2024
Response from Stephanie on Mar 30, 2024
Thank you for staying with us at ABVI. We appreciate the feedback. We look forward to seeing you in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Stephanie on Mar 30, 2024
Thank you for your feedback.

2/10 Terrible

Cheryl

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The worst stay EVER! Room smelled of animals. Cat had clawed armchair. Dogs had chewed base of dressers and door frame to balcony. Two of dresser drawers were broken (large holes in bottom) making them unusable. Table was unstable. Curtain rod on door to balcony was bent. Bathtub had large porcelain chips missing. There was no tub mat. Base of one of the beds was broken. In need of major updating.
Stayed 10 nights in Mar 2024
Response from Stephanie on Mar 30, 2024
We apologize for any inconvenience during your stay. We will address these issues directly. We appreciate your feedback so we can correct the problem.

10/10 Excellent

Tom

Liked: Staff & service, amenities, property conditions & facilities
Room was large , comfortable bed, clean
Stayed 1 night in Mar 2024
Response from Stephanie on Mar 30, 2024
Thank you for staying with us at ABVI. We appreciate your feedback.

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful employees
Stayed 3 nights in Mar 2024
Response from Stephanie on Mar 30, 2024
Thank you for your feedback. We are glad we could be helpful.

10/10 Excellent

Deborah E

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stephanie on Mar 30, 2024
Thank you for your feedback.

2/10 Terrible

Sammie

Stayed 2 nights in Mar 2024
Response from Stephanie on Apr 5, 2024
Thank you for your feedback

6/10 Okay

Steve

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
The facility looked run down and old. The pillows were small. They reminded me of couch throw pillows. The room had a musty smell as well.
Stayed 1 night in Mar 2024
Response from Stephanie on Mar 8, 2024
Thank you for staying with us and thank you for your feedback. We apologize for any issues and will work to fix them as soon as possible.

10/10 Excellent

Dustin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about it
Stayed 1 night in Feb 2024
Response from Stephanie on Mar 4, 2024
Thank you for staying with us at ABVI Gun Barrel City. We appreciate your feedback.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint is no phone charger
Stayed 1 night in Mar 2024
Response from Stephanie on Mar 4, 2024
We appreciate your feedback. Thank you for staying with us at ABVI.

8/10 Good

Dustin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the rooms w the balcony, but all the rooms were fair priced and clean.
Stayed 1 night in Feb 2024
Response from Stephanie on Mar 1, 2024
Thank you for staying with us at ABVI. We appreciate your feedback.

8/10 Good

Michael

Stayed 2 nights in Feb 2024
Response from Stephanie on Mar 1, 2024
Thank you for your feedback.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Stephanie on Mar 1, 2024
Thank you for your feedback

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable. Its not a new motel so there is some wear and tear, but for the price it was quite nice.
Stayed 4 nights in Feb 2024
Response from Stephanie on Mar 1, 2024
Thank you for staying with us at ABVI. We appreciate your feedback.

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
My A/C didn't work at all
Stayed 1 night in Feb 2024
Response from Stephanie on Feb 12, 2024
We are sorry for the inconvenience. Thank you for your feedback.

8/10 Good

Danny

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Stephanie on Feb 12, 2024
Thank you for your feedback.

6/10 Okay

brien

Travelled with family
Liked: Staff & service
The room had a distinct musty smell.
Stayed 3 nights in Feb 2024
Response from Stephanie on Feb 12, 2024
Thank you for your feedback

6/10 Okay

Anthony

Stayed 3 nights in Feb 2024
Response from Stephanie on Feb 12, 2024
Thank you for your feedback.

10/10 Excellent

Tammy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy our stay there. Sometimes it’s a little noisy but mostly quiet. At times the back parking lot is a little messy people throw their trash in the parking lot but other than that it’s a nice place breakfast is always good and I love that they are pet friendly.
Stayed 1 night in Feb 2024
Response from Stephanie on Feb 7, 2024
Thank you for your feedback, on behalf of our entire staff here at Americas Best Value Inn we are glad you enjoyed your stay with us and we hope to meet your lodging needs again in the future.

8/10 Good

Doris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Stephanie on Jan 29, 2024
Thank you for staying with us at ABVI Gun Barrel City. We appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very very relaxing
Stayed 1 night in Dec 2023
Response from Stephanie on Dec 28, 2023
Thank you for your feedback, we are glad you enjoyed your stay with us and we hope to meet your lodging needs again in the future. Happy Holidays!

2/10 Terrible

Mike

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place do no recommend dirty rooms old and out of date
Stayed 1 night in Dec 2023
Response from Stephanie on Jan 12, 2024
Thank you for your feedback. We are working on improvements.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2023
Response from Stephanie on Jan 12, 2024
Thank you for your feedback.

10/10 Excellent

Gordon, Garland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms need to be updated. But clean and reasonable
Stayed 1 night in Nov 2023
Response from Stephanie on Jan 12, 2024
Thank you for your feedback.

10/10 Excellent

Donise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and accessible!
Stayed 3 nights in Nov 2023
Response from Stephanie on Nov 6, 2023
Thank you for staying with us at ABVI. We appreciate your feedback.

6/10 Okay

Anya

Liked: Staff & service
Staff is very friendly.
Stayed 3 nights in Nov 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Everything was just fine except my bed was just a little hard but not unbearable and no blanket on the bed. Location was great close to other businesses and outlets. Will try to stay there again.
Stayed 3 nights in Nov 2023
Response from Stephanie on Nov 6, 2023
Thank you for staying with us at ABVI. We appreciate your feedback. We look forward to seeing you again in the future.

8/10 Good

Kimberly

Liked: Staff & service, property conditions & facilities
Sheets and towels were a bit dirty
Stayed 1 night in Sep 2023
Response from Stephanie on Nov 6, 2023
Thank you for your feedback. We will fix this issue immediately.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff…..clean rooms….very comfortable stay
Stayed 1 night in Oct 2023
Response from Stephanie on Oct 24, 2023
Thank you so much for your feedback, on behalf of our entire staff here at Americas Best Value Inn we are glad you enjoyed your stay with us, and we hope to meet your lodging needs again in the future.

2/10 Terrible

Terry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty...bed was unclean (stinking of pee)Moved to another room . Unattended children next door very loud. Got a full refund but will not stay at that location ever again.
Stayed 1 night in Oct 2023
Response from Stephanie on Oct 24, 2023
We apologize for any inconvenience you experienced during your stay, we will look into the issues at hand.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
False advertisement, the pics aren’t what you get also not very clean and the so called breakfast isn’t as advertised. Very much a waste of money we ended up booking another place after an hour of being there. Would not recommend at all. Regards
Stayed 3 nights in Oct 2023
Response from Stephanie on Oct 17, 2023
We apologize for any inconvenience you experienced during your stay, we will address these issues immediately.

10/10 Excellent

CALVIN E

Stayed 2 nights in Oct 2023
Response from Stephanie on Nov 6, 2023
Thank you for your feedback. We appreciate you staying with us at ABVI.

10/10 Excellent

jose

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Oct 2023
Response from Stephanie on Oct 15, 2023
Thank you for staying with us at ABVI. We appreciate your feedback and look forward to seeing you again in the future.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nice nothing fancy just pull out couch sheet had stain
Stayed 2 nights in Oct 2023
Response from Stephanie on Oct 9, 2023
Thank you for staying with us at ABVI. We appreciate your feedback. We will address the issue with the sheets.

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Stephanie on Oct 9, 2023
Thank you for staying with us at ABVI. We appreciate your feedback.

10/10 Excellent

Heather

Stayed 2 nights in Sep 2023
Response from Stephanie on Nov 6, 2023
Thank you for your feedback. We appreciate you staying with us at ABVI.

6/10 Okay

Brian

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Stephanie on Oct 7, 2023
Thank you for your feedback.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice clean stay.
Stayed 1 night in Sep 2023
Response from Stephanie on Oct 2, 2023
Thank you for staying with us at ABVI. We appreciate your feedback.

10/10 Excellent

roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean. Big suite, breakfast ok.
Stayed 1 night in Sep 2023
Response from Stephanie on Sep 30, 2023
Thank you for staying with us, we appreciate your feedback.