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Reviews of Boutique Hotel Sint Jacob

4 out of 5
Boutique Hotel Sint Jacob
Sint Jacobstraat 6, Maastricht

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 146 reviews" "
Rating 8 - Good. 59 out of 146 reviews" "
Rating 6 - Okay. 27 out of 146 reviews" "
Rating 4 - Poor. 9 out of 146 reviews" "
Rating 2 - Terrible. 6 out of 146 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Ira, Berlin

Business traveller
Disliked: Cleanliness, staff & service, amenities
Property is good, with quiet terrace in the back. Proximity to everything is amazing. Room was quite nice, and generally clean. Unfortunately, cleanliness of the bathrooms is lot to be desired for. Also, it was difficult to get hold of the managing person, either to leave a message or ask something. They also put my luggage out of my room in the hallway as the checkout time passed. Someone I know shared that they assigned their room to another person and allowed entry in their room. Big security and privacy issue.
Stayed 5 nights in Apr 2024

4/10 Poor

Paul E. Cooper and David J.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was not clear that there would be no one to help with check-in. We were under the impression there would be someone on site until 4:00 pm but when we arrived at 3:30 pm there was no one. Another couple came and rang the bell. It was not clear that there was a bell to ring. When we got inside it was necessary to call for help with checking in. Fortunately I had a cell phone that had a plan for Europe but it is not generally expected that this is necessary to check in—especially since I had checked in on line. The first E-mail I received for the electronic keys was from our stay at the hotel in Nov 2022 and it was fortunate that we were still talking by phone because the second E-mail worked. After that everything worked smoothly and it was a great place to stay. Would definitely come back because irbid a lovely hotel in a great location but check in needs to be a smoother process.
Stayed 1 night in Jun 2023

10/10 Excellent

Gary

6/10 Okay

Ria

Stayed 1 night in Dec 2022
Response from Team Boutique hotel Maastricht on Jan 26, 2023
Hartelijk dank voor het achterlaten van uw review!We hopen u nogmaals te mogen begroeten in ons hotel!

6/10 Okay

Samuel

Travelled with family
Liked: Amenities
The Botique Hotel Sint Jacob is a restored/remodeled old hotel, but some its charm is damped by its age. I was on the top floor with a slanted roofline that at first bothered me, but it was actually charming and provided great ventilation. The bathroom had a stink that the property manager was not aware of, but was going to address after I left. Without a receptionist they relied on a partner hotel and technology (door opening via cell phone). Not bad, but less convenient. Very pleasant outdoor patio area.
Stayed 4 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a quiet garden view room. Perfect! Very friendly staff. Just a corner away from the main Vrijthof square.
Stayed 2 nights in Feb 2021
Response from AP on Feb 25, 2021
Thank you for taking the time to write a review about our hotel. We are pleased to read you enjoyed your stay with us. We hope to see you again in the future and stay safe!

10/10 Excellent

Cristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Jan

Travelled with group
Lovely hotel, rubbish booking site.
I love this hotel and it's my favourite choice for maastricht.unfortunately hotels.com stuffed up my booking and booked Jan instead of July so I never got to go. They refused to acknowledge any fault so I lost not only my money, but the chance to stay there, as they were full by the time I realised what had happened. So. Five stars for the sint Jacob and nul points for the thieving lot at hotels.com.
Stayed 2 nights in Jan 2020

8/10 Good

Geeman, Pelham, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, around the corner from the Cathedral Square, and about a 20 minute walk to the train station. There is no reception desk, and a staff person is only there limited daytime. So if arriving late, better let them know!. My room was a good size, very big, nice bathroom, right next to the front street entrance door. I was a bit concerned about potential security issues, as the entrance door is open during the day, but had none. The room was a bit cold at night- seemed to reduce the centrally-controlled heating at night. Good assortment of herbal teas in the room. I didn't have breakfast at the hotel- thought it a bit expensive.
Stayed 2 nights in Dec 2019

8/10 Good

HelenM, Sutton Coldfield

Liked: Cleanliness
A pleasant hotel in a very convenient location for the main squares and shopping in Maastricht. The room was a good size and bottled water supplied. The beds were very comfortable but the pillows were the Dutch roly-poly kind and I found them uncomfortable. We stayed in room 25 in the attic and there were several rain showers during the night. The rain was quite noisy on the roof. The hotel was quiet but we could hear the weather! Breakfast was tasty and fresh, we had everything we needed. But the ‘Boutique’ title promised a luxury which was not evident in my opinion.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Friendly staff, great location and the room was clean. Unfortunately the room type is very misleading. I requested a deluxe double room with a double bed and a city view but we were given two small single beds and a room with a window that showed the other side of the street. We would have expected that if a double bed wasn't available that this was not shown as an option when booking. We asked if other rooms were available but unfortunately were told it was fully booked. I requested a partial refund since the room type when booking was misleading but this was not given. There was also no hot water on the first evening,although this was rectified, and no soap in the bathroom for washing hands, when we mentioned this it was suggested to go to the cleaning cupboard and get some, which was fine but felt more like staying in an apartment than a hotel.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
Nice clean room Great location
Stayed 2 nights in Sep 2019

8/10 Good

clare

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
We were not told that arriving after 4pm we would have to walk to it’s sister hotel a block away to check in. Not what we wanted after 7 hours on a motorbike. The hotel is staffed at breakfast time who will cook you fresh eggs and bacon as well as the usual continental breakfast and they are there for you to check out after breakfast. After that and after the rooms have been cleaned there is no staff. You have access with a door card for the front door and your room & you can come and go as you please. Lovely courtyard to sit it but it would be nice if there was tea & coffee available downstairs to enjoy while sat there but you only have sachets if coffee & teabags in the rooms after breakfast has been cleared away. The hotel is well stiuated for sightseeing in Maastricht
Stayed 2 nights in Sep 2019

10/10 Excellent

stefan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very nice hotel right in the middle of Maastricht, only steps from the central square Vrijthof. Big comfortable room and bathroom. Restful followed by a nice breakfast
Stayed 1 night in Sep 2019

6/10 Okay

Owen

Liked: Cleanliness, staff & service
Location was fine but overall only 3 star
No air conditioning in room. Unable to open windows. No extractor fan in bathroom and shower towels too small. Shower gel was a shampoo. Hand washing gel ran out and wasn’t topped up daily. On the Monday our bedroom door was opened prior to us getting up. The breakfast was only fair the day we had it.
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Loved the room and the bathroom, very well done albeit short on headroom. No A/C so very hot at night - didn't get much sleep as a consequence. Also our room was on the third floor, no lift so good job we didn't have a heavy suitcase! On arrival we were told that there would be no staff after 4pm, if we needed anything we could ring an associated Hotel nearby. Biggest concern of all was that the only Escape route was down the central staircase with all rooms directly off of it - Doors had no smoke seals, visible gaps and did not appear to be Fire Rated. Should a fire start on the ground or other floors then ones chances of survival would be slim at best. Lastly, and this is not a criticism of the Hotel, it applies to the area generally - the cost of car parking nearby was high, some €35 per day which should be taken into account when booking an Hotel.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Andrew, Den Haag, The Netherlands

Liked: Cleanliness
Not using this hotel again.
It started off badly when we arrived after 4pm and had to go to another location to check in. The hotel is centrally located which it perfect. The room was comfortable enough for 3 nights, although the bed was too soft and the pillows were of poor quality. The TV remote didn't work on the TV. The room was advertised to have shower/tub combination. There was no tub, which was very dissaponting. On a whole I was satisfied with the hotel location for carnaval but I would not use it again.
Stayed 3 nights in Mar 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from AP on Feb 28, 2019
Good to hear you are satisfied! Please let us know if you have any ideas to improve our service!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an amazing stay...
we were there to see Andre Rieu, and the hotel was in a perfect location...the staff were warm and friendly...the room was so comfortable and clean... the building was old and authentic and very well mantained...the room looked onto a beautiful garden, and would stay there again...loved it..
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel

10/10 Excellent

Angela, edwardsville, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The hotel is in a great location allowing you to walk to all of the things to see in the city. The staff was wonderful and the room was very spacious and clean.
Stayed 1 night in Sep 2017

2/10 Terrible

Hani

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hot attic
great location, but we payed 340 Euros to stay in an attic that felt like an oven, with nothing to help cool down.
Stayed 1 night in Jul 2017

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location right in the heart of Maastricht. This brings with it some night-time noise, but it's a great city and a comfortable room.

6/10 Okay

Solange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is charming, in the center of the old city, with a lovely little garden and very quiet. Unfortunately my room was on the top floor, I had a problem climbing up all these stairs, and as it was a room under the roof, it had tiny windows and very dark. At night there was practically no light at all. Also I found breakfast too expensive for what they offer.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Our weekend away!
This hotel has the potential to be fabulous. Although the location is ideal and the rooms perfect, everything else was way below the standard expected. You are expected to check in at their sister hotel and walk to this one.The car parking is in another location. Out of four dealings with staff only one of them was polite. Annok, the manager of the sister hotel, was particularly unprofessional and obtuse. All in all, a very overpriced hotel. Would not return.

10/10 Excellent

Morag, Heerlen, The Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Boutique Hotel in central Maastricht
Lovely hotel, very accommodating staff, excellent rooms, good healthy breakfast in an excellent location central to Maastricht

8/10 Good

PerErik

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Ann, Bewdley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An ideally situated hotel
We enjoyed our stay - we received a friendly welcome on our arrival. We thoroughly enjoyed the inclusive breakfasts and the secure parking which was available was a bonus being only a five minute walk from the hotel. The hotel is ideally situated to Virjthof Square. Our only complaint was the lack of consideration by other guests who, when returning to the hotel late at night, would allow the outer doors to slam - no consideration for other guests!!

8/10 Good

Iain, Liverpool

Liked: Cleanliness, staff & service, room comfort
Concert break
Stayed for one night for a concert. Very friendly staff and a great central location. Sadly no lift so if you struggle with stairs this may not be for you. Although they did offer to carry the bags. Would certainly stay again

8/10 Good

Phillip, Red Hill Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
This hotel is ideal if you are in Maastricht for a Andre Rieu concert as it is only 100 metres from Vrijhoff Square. Quaint old worldly hotel and very comfortable. In perfect location to walk the old town.

8/10 Good

Cheryke, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of character close to Vrejthof Square
Everything was great except the temperature. Our room was on the top floor, the weather was quite warm and there was no air conditioning. Also, a refrigerator in the room would be nice.

10/10 Excellent

Beverly, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and charming boutique hotel
The hotel feels like a friend's home! On the ground floor are a small dining room (breakfast available for 17 euro) and living room (reception) and a back door to the pleasant courtyard garden. The front door is kept locked. Reception will buzz you in upon arrival, then your room key provides access. Our room was on the 2nd floor overlooking the courtyard and a spectacular view of a clock tower. The second floor windows are high dormers set in a slanted ceiling with huge old beams. First floor rooms have larger windows. Each room is individually appointed in French style. The staff consists of one person who is not on duty overnight, but the nearby sister property has full-time staffing should you have a problem. She checked us in and was kind enough to provide an ice bucket to chill a bottle of champagne that we brought for a celebration. The hotel is in a very convenient location just a two-minute walk to the Cathedral square and plenty of dining options. The square was under construction, but that didn't impact the hotel in any way. Parking is not available at the hotel, but a garage is under the central square (about 14 euros/day). After exploring Maastricht by foot, we returned to the hotel to enjoy our champagne in the courtyard. Very romantic.

10/10 Excellent

John, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Was there for 3 nights and slept wonderfully every night ..the entrance door is secure with the pass key to your bedroom and a wonderful back yard to lounge in so very private .. The church near by rang bells at regular times but it did not spoil my stay as it was not too noisy .. The staff spoke perfect English and were very accommodating.. I would recommend highly and definitely stay again ..

10/10 Excellent

gillian, Pontefract. UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maastricht is a beautiful city.
We were there for an Andre Rieu concert and the hotel was a stones throw from the venue. The staff all spoke English and couldn't do enough for us. The hotel is newly refurbished and was very clean. The only problem I found was the stairs, it is an old building and has no lift, but a chair was provided on each landing for a rest. I will definitely stay again. The concert was fabulous as well.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but expensive breakfast!
Perfect! Only breakfast looks very god but excessively expensive: 20 Euros per person, not even in Paris!

6/10 Okay

Martin, Frankfurt

Liked: Cleanliness, staff & service
Great location, great service. Nothing more...
Room in the ground floor without a proper desk or kettle/coffee is not appropriate for who is travelling on business.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Maastricht hotel stay.
My daughter and I came to Maastricht for a family reunion. The hotel Jacob was not available for us, but we were made very welcome by most reception people in hotel Maastricht on the Grote Gracht.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Joseph, The Hague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel in the center of Maastricht
Loved our stay - felt like being in someone's cozy home, but with our own privacy. Perfect location on a quiet street right in the heart of the tourist/shopping area in downtown Maastricht.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MY daughter and I enjoyed our stay at the Sint. Jacob hotel in Maastrict Holland. The location in Maastrict was excellent, on a side street near one of the most popular squares in the city. The room was aesthetically furnished, clean,roomy and comfortable.

6/10 Okay

Petesmiffy

Liked: Cleanliness, staff & service, property conditions & facilities
Lacks in room facilities otherwise very good
Excellent in many ways but lacking coffee making facilities in room. You must buy coffee or tea by the cup. No comfortable chair in the room

8/10 Good

Andrew, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel right in the centre
This hotel was recommended to us by friends and it was really lovely, especially as it has recently been refurbished. Friendly and helpful staff, good quality breakfast and the all essential free wifi. Secure Parking is also available, and whilst a little bit of a walk, gives peace of mind. The only gripe was no hot water on two of the mornings. (We did get an apology on our ansaphone when we got home.

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good staff help a lot . Thank you very much
Stayed 1 night in Feb 2024

8/10 Good

LPA

Stayed 1 night in Dec 2023

2/10 Terrible

MH

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Vervelende verassing
Helaas bagage zonder enige waarschuwing van 1 kamer naar andere verplaatst. Van leuke kamer naar denk ik slechtste
Stayed 1 night in Dec 2023
Response from Boutique Hotel Maastricht on Jan 3, 2024
Hallo,Bedankt voor uw recencie.Vervelend om te lezen dat er een en ander niet naar wens was. Gezien u 2 verschillende boekingen (voor 2 verschillende kamertypes) heeft gemaakt, is het helaas niet mogelijk geweest om beide nachten op dezelfde kamer te verblijven.Uitchecken is mogelijk tot 11.00 uur. Daarna word de kamer gereinigd voor het volgende verblijf. Gezien u zich niet heeft gemeld om uit te checken, en evenmin uw bagage heeft verplaatst waren wij genoodzaakt om dit naar uw nieuwe kamer te verplaatsen.Wij hebben dit met de uiterste zorg gedaan. Wij rekenen dan ook op uw begrip met bovenstaande verklaring.Met vriendelijke groet,Team Boutique Hotel Maastricht

10/10 Excellent

Frieda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Het was zeker ok, enkel een tafeltje of kastje in de badkamer was handig geweest. verder was alles toppie
Stayed 1 night in Dec 2023
Response from Boutique Hotel Maastricht on Jan 3, 2024
Bedankt voor uw lovende recensie en graag tot ziens!

8/10 Good

Léa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel !
Accueil très agréable, chambre fonctionnelle avec un lit king size d’une excellente qualité. Chambre propre. Nous avons passé un excellent séjour ! Je recommande.
Stayed 1 night in Dec 2023
Response from Boutique Hotel Maastricht on Jan 3, 2024
Merçi pour vôtre review, et peut-être a la prochaine!

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prijs kwaliteit top!
Prachtige locatie prima service
Stayed 2 nights in Sep 2023
Response from Boutique Hotel Maastricht on Sep 25, 2023
Bedankt voor de lovende review en graag tot een volgende keer!