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Reviews of TownePlace Suites by Marriott Loveland Fort Collins

3.5 out of 5
TownePlace Suites by Marriott Loveland Fort Collins
256 East 2nd Street, Loveland, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 302 out of 420 reviews" "
Rating 8 - Good. 72 out of 420 reviews" "
Rating 6 - Okay. 23 out of 420 reviews" "
Rating 4 - Poor. 15 out of 420 reviews" "
Rating 2 - Terrible. 8 out of 420 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hannia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from TPS Team on May 15, 2024
Thank you for taking the time to complete this survey for the Towneplace Suites Loveland Colorado. We look forward to hosting you again.

4/10 Poor

Gerald R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from TPS Team on May 15, 2024
Gerald RThank you for taking the time to leave a review of your recent stay with us. We value all feedback, and we are disappointed to see that your experience did not meet your expectations.We would greatly appreciate any additional details you could provide regarding your stay, as this will help us identify areas for improvement and ensure that future guests have a better experience.Please feel free to reach out to us directly with any specific feedback or concerns you may have. We are committed to providing exceptional service to all our guests, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.Thank you again for your feedback.

8/10 Good

CANDI

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel, but close to railroad.
Stayed 1 night in Apr 2024
Response from TPS Team on May 3, 2024
Thank you for taking the time to complete this survey.

8/10 Good

autumn

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 3 nights in Jan 2024
Response from TPS Team on May 3, 2024
Thank you for taking the time to complete this survey.

10/10 Excellent

Sondra, Rawlins

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice! I will stay there again
Stayed 2 nights in Apr 2024
Response from TPS on May 3, 2024
Thank you for taking the time to complete a review of the Towneplace Suites Loveland.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and helpful.
Stayed 1 night in Apr 2024
Response from TPS Team on May 3, 2024
Thank you for taking the time to complete this survey of the Towneplace Suites Loveland CO.

4/10 Poor

rob

Liked: Staff & service
Disliked: Property conditions & facilities
We stayed for two nights. First night there the shower would not drain, or rather would drain extremely slowly...taking a shower with @4-5" of dirty water. I informed the front desk the next morning. Said it would be taken care of...it was not! Was disgusting trying to shower. And on top of that, housekeeping did not knock or come by our room, exacerbating the situation. We did not place the placard saying 'do not clean'. Not sure what happened. There was no follow-up by staff in the subsequent @24-30 hours that we were still there. We have stayed at countless IHG properties and have always been pleased, or satisfied at the least. This was not what happened this visit.
Stayed 2 nights in Apr 2024
Response from TPS Team on Apr 24, 2024
Dear Rob,Thank you for taking the time to share your recent experience at our hotel.We are truly sorry to hear about the issues you encountered during your stay, especially with the shower drainage in your room. Please accept our sincere apologies for the inconvenience and frustration this caused.We completely understand your disappointment and agree that our communication regarding the status of the shower repair was inadequate. This is certainly not the level of service we strive to provide, and we are grateful for your feedback, as it helps us to identify areas for improvement.Please rest assured that we are addressing this matter with our team to ensure that similar incidents do not happen in the future.We appreciate your loyalty to Marriott hotels and hope that you will give us another opportunity to provide you with the excellent experience you deserve.If there is anything else we can do to make amends for your recent experience, please do not hesitate to contact us directly.

10/10 Excellent

Lois L

Liked: Cleanliness, property conditions & facilities
Staff was awesome💓
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 18, 2024
Thank you for taking the time to share about your experience with our awesome staff. We are thrilled to know you enjoyed your stay and hope you will stay with us again when your travels bring you back to the area.

10/10 Excellent

Alisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and very friendly.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 8, 2024
Thank you for taking the time to let us know about our wonderful staff. We strive to provide our guests with the best experience possible and thrilled to know that we met those expectations during your stay. We hope you will stay with us again when your travels bring you back to the area.

10/10 Excellent

Suzanne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It suited my needs perfectly!
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Mar 25, 2024
Thank you for taking the time to fill out our hotel survey. We are pleased to know that your stay suited your needs perfectly. We hope you will stay with us again when your travels bring you back to the area.

10/10 Excellent

Haylee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady working the desk was very polite and engaging. The property was also very clean and our room was comfortable.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 25, 2024
Thank you for taking the time to let us know about our engaging staff as well as our clean and comfortable room. We hope you will stay with us again when your travels bring you back to the area.

10/10 Excellent

Hillary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place to stay. Little traffic noise and not the best pillows but everything else is excellent and would stay here again.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 13, 2024
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible. We are thrilled to know you enjoyed your stay and hope you will stay with us again when your travels bring you back to the area.

10/10 Excellent

Mishelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel and good location. Staff was very friendly.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 13, 2024
Thank you for taking the time to review our hotel. We are thrilled to know that you enjoyed your stay and found our staff to be very friendly. We hope you will stay with us again when your travels bring you back to the area.

8/10 Good

Joe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 11, 2024
Thank you for taking the time to review our hotel. We hope you had a pleasant stay and will stay with us again when your travels bring you back to the area.

10/10 Excellent

Lyndia

Liked: Cleanliness, staff & service, property conditions & facilities
I love having a kitchen and a separate bedroom for the save price as a regular hotel room
Stayed 1 night in Jan 2024
Response from Front Office Manager on Feb 7, 2024
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible and are happy to know we succeeded during your recent stay. We hope you will stay with us again when your travels bring you back to the area.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 29, 2024
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible. We are thrilled to know we accomplished this during your stay. We hope you will stay with us again when your travels bring you back to the area.

8/10 Good

Nancy

Business traveller
Liked: Amenities, property conditions & facilities
I suggested to get cinnamon for breakfast and to my surprise, Tracy got it the next day. It was so kind of her. Loved the service.
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 15, 2024
Thank you for taking the time to review our hotel. We love hearing how our wonderful staff go above and beyond for our loyal guests. We hope you will stay with us again when your travels bring you back to the area.

10/10 Excellent

Kareen Two

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Office Manager on Jan 13, 2024
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible and are happy to know we succeeded during your stay. We hope you will stay with us again when your travels bring you back to the area.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Jan 9, 2024
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible. We hope you will stay with us again when your travels bring you back to the area.

10/10 Excellent

carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
We were in and out but when we were there everything was great.
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 8, 2024
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible. We hope you will stay with us again when your travels bring you back to the area.

8/10 Good

Robert, Loveland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in downtown Loveland, clean and convenient, nice staff
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 8, 2024
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible. We hope you will stay with us again when your travels bring you back to the area.

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Had to pay $75 if we checked in before 3;00 pm. Even if the room was ready? Never encountered this anywhere of all the times we traveled.
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Jan 5, 2024
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team, but please note that early check-in is only available to Marriott Bonvoy Ambassador members free of charge at our location. We offer a tiered rate to our non-Ambassador guests throughout the day. However, keep in mind, you are welcome to use the pool, fitness center, lobby and WiFi while you wait to check-in.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 31, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible. We are happy to know that you enjoyed your stay and hope you will stay with us again soon.

8/10 Good

Bradley

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. Excellent customer service.
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Dec 30, 2023
Thank you for sharing about the excellent customer service you received during your stay with us. We strive to provide our guests with the best experience possible. We hope you will stay with us again soon.

8/10 Good

Casey

Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 29, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible. We are thrilled to know that you enjoyed your stay and hope you will stay with us again soon.

10/10 Excellent

Donny

Stayed 3 nights in Dec 2023
Response from Front Office Manager on Jan 29, 2024
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible. We are thrilled to know we accomplished this during your stay. We hope you will stay with us again when your travels bring you back to the area.

8/10 Good

Donny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Staff was very helpful and knowledgeable of the area.
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 26, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with a wonderful experience and are happy to know we succeeded during your stay. We hope you will stay with us again soon.

10/10 Excellent

Brian

Stayed 3 nights in Dec 2023
Response from Front Office Manager on Dec 19, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible. We are happy to know that we met those expectations during your recent stay and hope you will stay with us again soon.

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 19, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible. We are happy to know that we met those expectations during your recent stay and hope you will stay with us again soon.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the hotel was very clean. The breakfast was great and the location has a lot of food nearby.
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Dec 19, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible. We are happy to know that we met those expectations during your recent stay and hope you will stay with us again soon.

6/10 Okay

Josh, Monument

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in the morning to shower. The property appears to be very recently updated, but hot water seems like a thing they should have in ample supply.
Stayed 1 night in Nov 2023
Response from Front Office Manager on Dec 5, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible and have unfortunately fallen short of those expectations during your stay. We hope you will stay with us again so that we may provide you with a better experience.

8/10 Good

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I thought it was about 3.5 stars honestly.
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 19, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with an excellent experience during their stay. We seem to have fallen short of these expectations during your stay, but hope you will stay with us again soon so that we may provide you with a better experience.

10/10 Excellent

Diane

Stayed 1 night in Sep 2023
Response from Front Office Manager on Nov 19, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with exceptional service and are happy to see that we did just that during your stay. We hope you will stay with us again soon.

4/10 Poor

Jacki

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Didn't get the room I booked!
I booked a King Suite with a pull out bed. I arrived at the hotel. Checked in. Was told nothing about the room I booked being unavailable. Got up to the room and checked in to find that they checked me into a 2 queen bed room. I called down to the front desk and said they checked me into the wrong room and she said yeah sorry about that our system overbooked us and we don't have any King Suites available. They should find the glitch in their system that overbooks, and I should have been told upfront about the wrong room when I arrived. Also the King Suite cost more upon booking than the 2 queen room did. They ended up refunding me $80 of my booking. Which made the circumstance a little better but was still frustrating.
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 17, 2023
Thank you for taking the time to leave us a review. We strive to provide our guests with the best experience possible and unfortunately, we appear to have fallen short during your stay. Although this stay may not have been the best for you, we hope you will stay with us again so that we may provide you with a better experience.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Office Manager on Nov 14, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible and are happy to know we met those expectations during your stay. We hope you will stay with us again soon.

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the place and the breakfast in the morning was quite good for a free meal. The only problem was that the bed was a bit soft for me and I should have asked for a firmer mattress as my back doesn't handle soft beds too well.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on Nov 11, 2023
Thank you for taking the time to review our hotel. We are happy to hear you enjoyed our complimentary breakfast. We hope you will stay with us again soon.

4/10 Poor

Joseph

Stayed 1 night in Nov 2023
Response from Front Office Manager on Dec 5, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible and have unfortunately fallen short of those expectations during your stay. We hope you will stay with us again so that we may provide you with a better experience.

10/10 Excellent

Nicholas Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love to stay here and won't stay anywhere else. The nicest people and best biscuits and gravy ever. I'll be back
Stayed 10 nights in Oct 2023
Response from Front Office Manager on Nov 8, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible. We hope you will stay with us again soon.

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to the downtown areas
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Nov 2, 2023
Thank you for taking the time to review our hotel. We are happy to know that you enjoyed your stay. We hope you will stay with us again soon.

2/10 Terrible

Amy

Stayed 1 night in Oct 2023
Response from Front Office Manager on Nov 2, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible and seem to have fallen short during your stay. We hope you will stay with us again so that we may provide you with a better experience.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 29, 2023
Thank you for taking the time to review our hotel. We are thrilled to hear that you enjoyed your stay. We hope you will stay with us again soon.

10/10 Excellent

MaryAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Town Place Marriott. Clean room, great staff and easy access to the downtown core.
Stayed 5 nights in Oct 2023
Response from Front Office Manager on Oct 29, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible and are happy to hear we met your expectations during your stay. We hope you will stay with us again soon.

10/10 Excellent

daniel

Stayed 2 nights in Oct 2023
Response from Front Office Manager on Nov 19, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with exceptional service and are happy to see that we did just that during your stay. We hope you will stay with us again soon.

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Friendly staff at checkin and throughout our stay. Amazing room and breakfast. 5 plus!!!
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 25, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible and happy to hear we met those expectations. We hope you will stay with us again soon.

10/10 Excellent

Caitlyn

Stayed 1 night in Oct 2023
Response from Front Office Manager on Nov 14, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible and are happy to know we met those expectations during your stay. We hope you will stay with us again soon.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 23, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible and are happy to know we met those expectations during your stay. We hope you will stay with us again soon.

10/10 Excellent

Tammy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Oct 2023
Response from Front Office Manager on Oct 16, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible and are happy to know we met those expectations during your stay. We hope you will stay with us again soon.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 16, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible and are happy to know we met those expectations during your stay. We hope you will stay with us again soon.

10/10 Excellent

Ablazer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location
Stayed 3 nights in Oct 2023
Response from Front Office Manager on Oct 16, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible and are happy to know we met those expectations during your stay. We hope you will stay with us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We appreciate a hotel like this that is above all very clean.
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 16, 2023
Thank you for taking the time to review our hotel. We strive to provide our guests with the best experience possible and are happy to know we met those expectations during your stay. We hope you will stay with us again soon.