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Reviews of Mountain Inn

2 out of 5
Mountain Inn
2289 South Mountain Avenue, Ontario, CA

Reviews

6.8
Rating 10 - Excellent. 84 out of 310 reviews" "
Rating 8 - Good. 76 out of 310 reviews" "
Rating 6 - Okay. 64 out of 310 reviews" "
Rating 4 - Poor. 32 out of 310 reviews" "
Rating 2 - Terrible. 54 out of 310 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

6.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Samwel

Disliked: Staff & service, amenities
Offer nice breakfast
Stayed 1 night in May 2024

2/10 Terrible

Timothy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HP on Apr 26, 2024
We have hotel collect payment policy, guest have no fund to pay so we can not honor the reservation and theta where guest did not like it. he did not even stayed here his son was here that was the guest mention

10/10 Excellent

domonik

Stayed 1 night in Apr 2024
Response from HP on Apr 26, 2024
Thank you for staying with us

10/10 Excellent

Paris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from HP on Feb 21, 2024
Thank you for staying with us

2/10 Terrible

Jacqueline

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HP on Feb 21, 2024
Thank you

8/10 Good

Allison

Travelled with family
Liked: Staff & service
Would stay again, not pay over $60 a night
We waited in the car for around 5 minutes until someone showed up for checkin. While checking in, she said what we paid was way too low but she had to honor it. Ice machine isn’t free, need quarters. The one working was caddy cornered from our room so there were knocks on her door thru out the night. The room smelled like stinky feet. There wasn’t a towel to put on the tile floor for getting out of the shower, making it cold and slippery. Hair dryer didn’t work. Toilet handle would stick. No daily housekeeping, had to get shampoo and toilet paper from the office. Not worth more than $60 a night until maintenance is performed and ice is free IMO
Stayed 2 nights in Jan 2024
Response from MG on Feb 21, 2024
Thank you for your positive feed back , we will improve the situation

2/10 Terrible

Jose m

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from MG on Feb 21, 2024
Thank you

10/10 Excellent

Allen

Stayed 1 night in Jan 2024
Response from HP on Feb 19, 2024
Thank you

4/10 Poor

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MG on Feb 21, 2024
Thank you

2/10 Terrible

Xavier

Stayed 1 night in Dec 2023
Response from MG on Feb 21, 2024
Thank you

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
I love this mountain inn
Stayed 2 nights in Dec 2023
Response from MG on Feb 21, 2024
Thank you

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will recommend to all my friends thank you very much for such a pleasant stay
Stayed 1 night in Dec 2023
Response from MG on Dec 25, 2023
Thank you

10/10 Excellent

Allen

Stayed 1 night in Dec 2023
Response from MG on Dec 25, 2023
Thank you

2/10 Terrible

charles

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hot water off, on took 20 mins to warm,no coffee or continental breakfast nothing! They said no break. because since covid they weren't allowed, a law. That's a lie! No such law! Tv-electronic box hanging out from under tv that was on wall. $20 cash demanded held til return of door key. electric plate turn-on light cracked & broken off by sink-shock potential! shower equip.hanging barely attatched. They had already taken our credit card and submitted the cost. Got their money and we were told there was NO refund. We paid a total of $167.54 For Crap! Good- heater worked and bed was comfortable. One more thing! To get entry door open you had to bodyslam it! We feel totally ripped-off! I'd dump them!!
Stayed 2 nights in Dec 2023
Response from MG on Dec 25, 2023
We will take care off all the things you mentioned

2/10 Terrible

Dalia

Stayed 4 nights in Oct 2023
Response from HP on Dec 25, 2023
Thank you

8/10 Good

Ever

Stayed 2 nights in Oct 2023
Response from HP on Dec 25, 2023
Thank you

6/10 Okay

Carolina

Stayed 1 night in Oct 2023
Response from HP on Oct 31, 2023
Thank you

8/10 Good

Jennel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from HP on Oct 11, 2023
Thank you so much for staying with us

8/10 Good

Richard

Stayed 1 night in Sep 2023
Response from HP on Oct 28, 2023
Thank you

2/10 Terrible

Debbie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No phone in room, smoke detector was detached and set on the counter, all towels were dingy, stained with holes. Bed uncomfortable, items left behind from previous guest....dirty shower. Would never stay again. Front office staff was rude.
Stayed 1 night in Aug 2023
Response from MG on Aug 20, 2023
We will address the issue and try to improve

4/10 Poor

Wendy

Travelled with partner
Disliked: Amenities, property conditions & facilities
The area is very Noisy plus feels unsafe. The property advertises a Continental Breakfast but there is nothing not even coffee. When I asked the owner he said there’s cereal, looks likes it’s been there way before covid started.
Stayed 1 night in Aug 2023
Response from MG on Aug 15, 2023
We do provide cereal and Milk regularly so you can't say that without trying. any way we will improve , Feeling unsafe ??

6/10 Okay

Diedra

Travelled with family
Disliked: Amenities, property conditions & facilities
An older facility, room had many issues but was usable. Clerk tried to charge a key deposit after I paid but backed down. Key and paper envelope were heavily work. Sparse linens/pillows/towels, many maintenence needs but clean enough. Some wall holes pat ched but not painted, others remain unrepaired. Lampshade still in retail packaging. Fake eyelashes found in sink. Ice machine is coin-op. Low price is the main draw here.
Stayed 1 night in Aug 2023
Response from MG on Sep 4, 2023
Thank you for staying with us we are still remodeling, but any way thank you for you comment we will try to keep it up

2/10 Terrible

Carlos

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That place is no good that place is like chino motel no good
Stayed 1 night in Jul 2023
Response from MG on Aug 4, 2023
Please let us know in what way we need to improve, and what you did not likeManage rThank you

8/10 Good

Irma

Stayed 1 night in Jul 2023
Response from HP on Jul 7, 2023
Thank you

6/10 Okay

Hugo

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
On the website says breakfast i got up 3 differt times to ask for breakfast i was denied the t.v.didnt work i was good with my phone tho manger was respectful except for the older lady parking was horribe everything else it was ok if i come back again i would
Stayed 1 night in Jun 2023
Response from MG on Jul 1, 2023
Thank you

4/10 Poor

Steve

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Cheap rooms if you need a place to sleep.. But don't go out at night in this area.. Drug and homeless in area keeps you on your toes
Stayed 1 night in Jun 2023
Response from HP on Jul 1, 2023
All i agreed but not for the Drug and homeless is not here you must have some wrong place we are here 24 hrs and we strongly not support. We are in middle of good and high-end eateries. no no

10/10 Excellent

Francisco, Perris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here because I wanted ti have dinner and drinks at El Pescador across the street . It worked out great ! Awesome night !
Stayed 1 night in Jun 2023
Response from HP on Jun 19, 2023
Thank you for staying with us , appreciates your review

8/10 Good

Andrae

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Was just quiet
It was quit but the room stuck of cheap cigarettes I wanted to throw up had to or the room out for two hours before I could even sit in there comfortably
Stayed 1 night in Jun 2023
Response from MG on Jun 5, 2023
We extremely sorry for the experience you had, That room had a long time guest so may be need more attention

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we got was off. The a/c didn’t work and a couple of items were outdated. However the person at the front counter gave us another room and turned out perfect. Great location, clean and all the amenities you need. Great room, location and customer service.
Stayed 1 night in Apr 2023
Response from HP on Apr 6, 2023
Thank you

2/10 Terrible

ryan

Stayed 1 night in Mar 2023
Response from HP on Apr 3, 2023
We do apricates you stay

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lights didn’t work the shower flooded one towel, one floor towel, no wash clause
Stayed 1 night in Mar 2023
Response from HP on Mar 21, 2023
Thank you for staying we will let all the staff member know and make sure it won't happen

6/10 Okay

victor

Travelled with family and small children
Liked: Staff & service
We stay there for 2 days and on Sunday morning office lady was rude and was not helpful
Stayed 2 nights in Mar 2023
Response from HP on Mar 10, 2023
As we are trying to give best service to our guest. I spoke to my staff member and check all the detail.We are sorry if you felt that way but she is doing her job requesting you to check out on time.Any way good day

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from HP on Jan 31, 2023
Thank you for staying with us

2/10 Terrible

Theresa

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2023
Response from MG on Jan 6, 2023
Sorry for your experience, Will try our best to serve you beter

2/10 Terrible

Ruthie J

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room we stayed in was very run down. Stained bedding, broken lamp shades, holes in the walls that need to be pained over. And you only get one pillow per person and they were very flat.
Response from MG on Nov 3, 2022
Will take care of it

2/10 Terrible

RICHARD

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were filthy. Unwashed, stained bedclothes. Carpets not vacuumed. Non-smoking rooms smelled of smoke. Broken windows. The clerk claimed I didn't have a reservation and tried to charge me double the price for which I had reserved the room. I then showed her the reservation on the app, and she relented, but would only accept cash. I ended up not staying. Please stay ANYWHERE but here. Save yourself the headache.
Stayed 1 night in Oct 2022
Response from MG on Nov 1, 2022
Sorry for what you did not stayed any way good luck

4/10 Poor

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Good
Lost my reservation. Non smoking room smelled of cigarettes. Paint was on the carpet. Just old and not comfortable. It was clean but did not feel that way. Room was disappointing for the price
Stayed 1 night in Sep 2022
Response from MG on Sep 22, 2022
will address this to management

2/10 Terrible

Jack

Disliked: Cleanliness, property conditions & facilities, room comfort
It sucked.
Missing the 2nd lock on the door. Sheets weren’t even on the bed, and dirty. Mattress was awful Was given 2 small pillows total for 2 people Shower had stains all over on curtain Parking lot did not feel safe Clerk wanted so much info about me to stay there Awful breakfast Ac sucked. 2/10 would never come back
Stayed 1 night in Sep 2022
Response from hp on Sep 16, 2022
sorry for the inconvenience we will take serious effort to correct this

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great .we stayed for 2 weeks . No complaints . definitely coming in a few months .
Stayed 16 nights in Aug 2022
Response from hp on Aug 24, 2022
Thank you so much for staying with us, See you soon have a great time

10/10 Excellent

Eliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleepy head
Very comfortable..... No noise...... Breakfast was good and light..... It felt like a family at breakfast .... Check out was fast and easy
Stayed 1 night in Jul 2022

2/10 Terrible

Richard

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Broken ,missing items in room. Tried to check in fior 30 minutes before a clerk arrived after ringing the buzzer 20 or 30 times and several phone calls to the motel number. Also the clerk charged my card $1,200.00 instead of $120. Smoke alarm hanging by wires, 1/2 the security lock missiing, dirty scotch tape over the door eye sight, drapes held back by tape. No coffee in room. We would never return to this facility. By far the worst property we have ever stayed at. Tookkk extra time to correct transaction.
Stayed 1 night in Jun 2022
Response from hp on Jun 29, 2022
Sorry for your experience we will look into it and will try positively to improve. Thank you

6/10 Okay

Frederick

Liked: Amenities
My major misgivings were that the smoke detector was missing with the wires dangling from the ceiling and the sprinkler in the ceiling was taped up making it look unfunctional.
Stayed 3 nights in Jun 2022
Response from hp on Jun 24, 2022
Thank you for drawing our attention we will take care of it right away

8/10 Good

Hector

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from hp on May 10, 2022
Thank you

6/10 Okay

Nery

Travelled with family
Not the nicest place to stay.
Stayed 1 night in Apr 2022
Response from hp on May 1, 2022
Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap and dirty, just passable (for some)
Very old and dirty rooms. Some bedding had stains all over. Control remote for tv didn’t work. Lady at check took my phone to check price and wasn’t happy then asked for $20 cash as deposit. Don’t accept credit cards or debit cards for deposit.
Stayed 1 night in Apr 2022
Response from hp on Apr 18, 2022
Sorry for your bad experience, We will take care of it and look into it, When you reserve room it does says that $ 20 cash deposit required . Any way thank you for staying with us

6/10 Okay

Audrey

Stayed 1 night in Apr 2022
Response from hp on Apr 11, 2022
Thank you

8/10 Good

Blaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accomodating staff. Lowest priced property available.
Stayed 1 night in Apr 2022
Response from hp on Apr 7, 2022
Thank you

2/10 Terrible

S.

Stayed 1 night in Feb 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2022
Response from hp on Feb 26, 2022
Thank you

2/10 Terrible

Ira

Stayed 1 night in Feb 2022