View from property

Reviews of Hotel Royal

2.5 out of 5
Hotel Royal
431 E. Broadway, Long Beach, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1004 reviews" "
Rating 8 - Good. 247 out of 1004 reviews" "
Rating 6 - Okay. 63 out of 1004 reviews" "
Rating 4 - Poor. 38 out of 1004 reviews" "
Rating 2 - Terrible. 45 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Teila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

KEVIN J.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin
Stayed 2 nights in May 2024

8/10 Good

Claudia

Business traveller
Liked: Amenities, property conditions & facilities
Very quaint, charming hotel.
Stayed 1 night in May 2024

10/10 Excellent

Candice

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three floors and NO stairs.
Stayed 1 night in May 2024
Response from Jose Moreno- General Manager on May 7, 2024
Dear Candice, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 Good

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very cute place. Just needs coffee in rooms. But staff was sweet and the room was nice
Response from Jose Moreno- General Manager on May 8, 2024
Dear Dorothy, thank you for choosing Hotel Royal for your recent stay and for taking the time to share your feedback with us. We're delighted to hear that you found our staff sweet and enjoyed your nice room. Your suggestion about having coffee in the rooms is greatly appreciated, and we will certainly consider it for future improvements. We hope to welcome you back soon for another pleasant stay. Thank you for your support and for being our guest a Hotel Royal. Jose Moreno- General Manager

10/10 Excellent

Kasey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever. Can't beat the amazing staff they are so accommodating. The rooms are top notch 10/10. It feels more like a luxury apartment than a hotel and it's unbeatable for the price. If you're in Long Beach you don't want to stay anywhere but the Hotel Royal. I cannot say enough good things about this place LOVE IT LOVE IT LOVE IT! 👍🛎️🛏️❤️⭐⭐⭐⭐⭐
Stayed 1 night in Apr 2024
Response from Jose Moreno-General Manager on May 7, 2024
Dear Kasey, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 Good

Renard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my time
Stayed 2 nights in Apr 2024
Response from Jose Moreno - General Manager on Apr 30, 2024
Dear Renard, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

Emelene, Las Vegas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Parking spaces are not protected by the hotel. Unsafe parking
Stayed 1 night in Apr 2024
Response from Sincerely, Jose Moreno- General Manager on Apr 30, 2024
Dear Emelene, Thank you for choosing Hotel Royal for your recent stay and for taking the time to provide feedback. We are pleased to hear that your had an overall positive experience and appreciate your perfect score. We understand your concern regarding the safety of our parking spaces, and we want to assure you that we take security seriously. While we do rent out the parking spaces, we have security cameras monitoring the lot to help ensure the safety of our guests and their vehicles. Your comments are valuable to us, and we will continue to explore ways to enhance the security of our parking facilities. We hope to have the opportunity to welcome you back for another enjoyable stay. Thank you for your feedback. Sincerely, Jose Moreno- General Manager

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and mostly quiet and peaceful. We had a deluxe queen room and faced the street. There were nice smelling magnolia trees right out the window. Von's grocery store was just down the street and was convenient for buying food for the room. The staff was very friendly and check in and check out was a breeze. They were very quick to respond and great with communication. The area is very walkable and i give the property and staff 5 stars. The negatives about my stay had nothing to do with the property but there were homeless people all over the town some sleeping on the sidewalk right out front. Even witnessed a guy breaking car windows with a hammer right outside the window. The property is locked and safe. We were never bothered in our room and the bed and pillows were so comfortable that we slept 14 hours when we arrived. Also our room was ready when we arrived and they allowed us to check in early for free and we were about 5 hours early. I dont plan to return to Long Beach but if i ever find myself there again i would definitely stay at the Royal Hotel again.
Stayed 4 nights in Apr 2024
Response from Jose Moreno - General Manager on Apr 30, 2024
Dear Amy,Thank you for taking the time to share your experience at Hotel Royal. We are delighted to hear that you enjoyed your stay with us and that you found your room to be quiet, peaceful, and the bed comfortable. We are also please that our staff's friendly service and early check-in assistance made a positive impact on your visit. We apologize for the inconvenience you experienced downtown, but we are glad that you found our hotel safe and secure. Your kind words mean a lot to us, and we look forward to welcoming you back whenever you return to Long Beach. Thank you for choosing Hotel Royal. Sincerely, Jose Moreno-General Manager

8/10 Good

Carly

Stayed 1 night in Apr 2024
Response from Jose Moreno - General Manager on May 18, 2024
Dear Carly, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. However, if there is anything that you would suggest we add or that you dislike, we are open for feedback. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
I had trouble with the tv very hard to turn on
Stayed 1 night in Apr 2024
Response from Jose Moreno - General Manager on Apr 28, 2024
Hello Kenneth, thank you for taking the time to share your feedback following your recent stay at Hotel Royal. We are delighted to hear that you had an overall excellent experience with us. We apologize for any inconvenience you experienced with the TV during your stay and appreciate you bringing this to our attention. Rest assured, we will investigate the issue further to ensure it is promptly addressed for the comfort of our future guests. We hope to have the pleasure of welcoming you back soon for another exceptional stay. Sincerely, Jose Moreno- General Manager

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jose Moreno General Manager on Apr 26, 2024
Dear Dana, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jose Moreno General Manager on Apr 26, 2024
Dear Jennifer, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

Nancy

Stayed 1 night in Apr 2024
Response from Jose Moreno - General Manager on May 17, 2024
Dear Nancy, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 Good

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had two flights of Long stairs to climb with our heavy luggage
Stayed 1 night in Apr 2024
Response from Jose Moreno- General Manager on Apr 22, 2024
Dear James, Thank you for sharing your feedback following your recent stay at Hotel Royal. We appreciate your comments regarding having to carry your luggage up two flights of stairs. We apologize for any inconvenience this may have caused. As mentioned in our property description, we do not have an elevator on-site, and we understand that this detail is important for our guests to be aware of when making a booking. Your feedback is valuable to us, and we will continue to ensure that this information is clearly communicated to all our guests to set the right expectations. We hope lo welcome you back and that you will consider staying with us again in the future. Sincerely, Jose Moreno-General Manager

10/10 Excellent

Yoshie

Liked: Cleanliness, staff & service, property conditions & facilities
I definitely come back again in the future!
Stayed 1 night in Apr 2024
Response from Jose Moreno-General Manager on Apr 22, 2024
Dear Yoshie, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, Clean, Great value
Stayed 1 night in Mar 2024
Response from Jose Moreno - General Manager on Apr 16, 2024
Dear Chris, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 Good

Riley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and great service!
Stayed 2 nights in Apr 2024
Response from Jose Moreno - General Manager on Apr 16, 2024
Dear Riley, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is awesome! Funky, artful, clean and well loved. Friendly staff. Will always come here when visiting Long Beach.
Stayed 1 night in Apr 2024
Response from Jose Moreno-General Manager on Apr 15, 2024
Dear Holly, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 Good

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and value. Recomended.
Stayed 1 night in Apr 2024
Response from Jose Moreno-General Manager on Apr 15, 2024
Dear Alvin, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 Good

An

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jose Moreno - General Manager on Apr 12, 2024
Dear An, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

2/10 Terrible

Ashton

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like anything. Smelt like 3 febreeze cans were sprayed in the room. Shower wasn’t sealed. Sink was in the opposite side of the room in the bedroom and we had less than a foot to walk around the entire bed on each side.
Stayed 1 night in Apr 2024
Response from Jose Moreno-General Manager on Apr 10, 2024
Dear Ashton,Thank you for letting us know about the issues you experienced during your recent stay at our property. We apologize for that the room was not up to your expectations, please note your feedback will be shared with our team and we will ensure these items get fixed. Guest satisfaction is our top priority, and you can always notify us of any issues during your stay so we can address your concerns immediately.We hope to welcome you for another visit to our property. Please reach out to me directly to our hotel email if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back.Sincerely, Jose Moreno General Manager

10/10 Excellent

denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value, comfy bed, artsy space, friendly staff, able to walk to water and run along the beach! drawbacks: (small) dishes etc in room were not clean, and (BIG) the management is not eco-friendly. they have large pumps for personal care products- YAY- but do not fill them and instead offer single-use plastics. also, NO RECYCLING on site?! this is CA- i expect better care of our planet, so come on!
Stayed 2 nights in Apr 2024
Response from Jose Moreno - General Manager on Apr 8, 2024
Dear Denise, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

Idalis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and helpful
Stayed 1 night in Mar 2024
Response from Jose Moreno - General Manager on Apr 8, 2024
Dear Idalis, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

Teila

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jose Moreno-General Manager on Apr 1, 2024
Dear Teila, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

6/10 Okay

daniel

Stayed 2 nights in Mar 2024
Response from Jose Moreno-General Manager on Mar 25, 2024
Dear Daniel, Thank you for taking the time to review your stay with us. We will be using your review as an example in upcoming staff training programs so that our employees can understand their impact on the guest experience. We are glad that you could experience the variety of things to see and do in our hotel and I truly appreciate your feedback. Look forward to seeing you again. Sincerely, Jose Moreno General Manager

10/10 Excellent

Lawrence

Stayed 2 nights in Mar 2024
Response from Jose Moreno - General Manager on Apr 12, 2024
Dear Lawrence, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

Jolene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience. Comfortable bed, quiet, staff were friendly and helpful, parking is available. Clean room with all the amenities. I also borrowed a bike and toured around. There were restaurant options close by. Highly recommend!
Stayed 1 night in Feb 2024
Response from Jose Moreno-General Manager on Mar 22, 2024
Dear Jolene, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jose Moreno-General Manager on Mar 22, 2024
Dear Thomas, Thank you for taking the time to review your stay with us. We are sorry that the room was not up to your expectations. We are glad that you could experience the variety of things to see and do in our hotel and I truly appreciate your feedback. Look forward to seeing you again. Sincerely, Jose Moreno General Manager

6/10 Okay

Israel

Business traveller
Liked: Staff & service
The parking too far away all other hotels that I stayed I did not have to pay for the parking
Stayed 1 night in Mar 2024
Response from Jose Moreno-General Manager on Mar 22, 2024
Dear Louisiana, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects about the parking charge. Unfortunately, we are located in the downtown area of Long Beach and we rent out our parking spot to a 3rd party. This is the reason why we charge for parking. I will ensure to address your feedback with the team. We hope to welcome you for another visit to our property. Please reach out to us through the email on our website if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back. With much appreciation, Sincerely, Jose Moreno General Manager

10/10 Excellent

Jason

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Communication was excellent the room was very clean.
Stayed 1 night in Mar 2024
Response from Jose Moreno-General Manager on Mar 22, 2024
Dear Jason, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

6/10 Okay

Shelby

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It was quaint and boutique for sure. The staff was very kind and responsive. I love the amenities they offer of bikes, umbrellas, water, and coffee. The rooms are small and nicely designed. The kitchenette is helpful for people that want to cook while traveling. There was some dirt spots that I didn’t look at for long for my own sanity. The bedding had some dirt stains, the floor still had debris as if unswept, the towels had stains, and the shower wall had starting evidence of what I hope is dirt stains. From what I can tell, not accessible for those that can’t make it up stairs. I felt safe with their door always locked and it was walkable to all the places I needed to go and for food.
Stayed 2 nights in Mar 2024
Response from Jose Moreno-General Manager on Mar 22, 2024
Dear Shelby, Thank you for taking the time to review your stay with us. We are so pleased that you thought the hotel was conveniently situated. We are sorry about the inconvenience with the room. We will be using your review as an example in upcoming staff training programs so that our employees can understand their impact on the guest experience. We are glad that you could experience the variety of things to see and do in our hotel and I truly appreciate your feedback. Look forward to seeing you again. Sincerely, Jose Moreno General Manager

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jose Moreno-General Manager on Mar 22, 2024
Dear Alena, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

2/10 Terrible

Ashley

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Jose Moreno - General Manager on Mar 7, 2024
Dear Ashley ,I noticed a negative star rating, we would love more feedback on your experience if you would like to contact the hotel. Sincerely, Jose Moreno General Manager

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never experienced such friendly staff! I was so impressed!!! Rooms are clean, great location, and the most comfortable beds ever!
Stayed 1 night in Mar 2024
Response from Jose Moreno - General Manager on Mar 4, 2024
Dear Bethany, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

Carla

Stayed 1 night in Feb 2024
Response from Jose Moreno - General Manager on Feb 26, 2024
Dear Carla, Thank you for choosing our hotel, and for taking the time to review us! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Jose Moreno - General Manager on Feb 26, 2024
Dear Leigh, Thank you for choosing our hotel, and for taking the time to review us! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

pietr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and nice staff. My mother loved the place as I did.
Stayed 2 nights in Feb 2024
Response from Jose Moreno - General Manager on Feb 22, 2024
Dear Pietr, Thank you for choosing our hotel, and for taking the time to review us! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 Good

Jodine

Stayed 1 night in Feb 2024
Response from Jose Moreno - General Manager on Feb 21, 2024
Dear Jodine, Thank you for choosing our hotel, and for taking the time to review us! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

4/10 Poor

Brian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Be very careful. Based on prices and options I knew this would be basic accommodations - but the room was makeshift and very small. Not even enough room to store a small suitcase. There was no closet and the bathroom was so small the sink was in the bedroom. Basically a simple hostel.
Stayed 4 nights in Feb 2024
Response from Jose Moreno-General Manager on Feb 19, 2024
Dear Brian,Thank you for letting us know about the issues you experienced during your recent stay at our property. We apologize for the size of the room, please note your feedback will be shared with our team and we will ensure these items get fixed. Guest satisfaction is our top priority, and you can always notify us of any issues during your stay so we can address your concerns immediately.We hope to welcome you for another visit to our property. Please reach out to me directly to our hotel email if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back.Sincerely,Jose Moreno General Manager

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Feb 2024
Response from Jose Moreno - General Manager on Feb 19, 2024
Dear Justin, Thank you for choosing our hotel, and for taking the time to review us We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jose Moreno-General Manager on Feb 19, 2024
Dear Michael, Thank you for choosing our hotel, and for taking the time to review us We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

Lucy, Ontario

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jose Moreno-General Manager on Feb 19, 2024
Dear Lucy, Thank you for choosing our hotel, and for taking the time to review us We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our first trip to Long Beach and a last minute booking for one night. We just went on hotels and booked any availability and hotel royal was our first pick. Perfect location. Very friendly and very helpful staff. We are already discussing our next trip and we will be booking here again.
Stayed 1 night in Feb 2024
Response from Jose Moreno - General Manager on Feb 15, 2024
Dear Alicia, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

2/10 Terrible

Luis

Disliked: Property conditions & facilities
Loud and horrible stay.
You could literally hear people talking until 2 am. Had work the next day at 6 am. Never again will I use this place to stay.
Stayed 1 night in Feb 2024
Response from Jose Moreno - General Manager on Feb 15, 2024
Dear Luis,Thank you for letting us know about the issues you experienced during your recent stay at our property. We apologize for the noise, please note your feedback will be shared with our team and we will ensure these items get fixed. Guest satisfaction is our top priority, and you can always notify us of any issues during your stay so we can address your concerns immediately.We hope to welcome you for another visit to our property. Please reach out to me directly to our hotel email if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back.Sincerely,Jose Moreno General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jose Moreno - General Manager on Feb 15, 2024
Dear David, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Royal had a fun and friendly feeling. Staff were very nice and the bed was super comfy. We had a great stay here. Lots of great cafes and bars in the area.
Stayed 1 night in Feb 2024
Response from Jose Moreno - General Manager on Feb 15, 2024
Dear William, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

Elizabeth

Liked: Staff & service, amenities, property conditions & facilities
The loft room was HUGE! Great location with lots of restaurants to walk to. Very nice staff! :)
Stayed 1 night in Feb 2024
Response from Jose Moreno- General Manager on Feb 13, 2024
Dear Elizabeth, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

10/10 Excellent

WILLIAM, Lewisham

Liked: Cleanliness, staff & service, property conditions & facilities
We found this to be a perfect short stop over before we headed off for a cruise. The staff very most helpful. There is a kitchen facility, we did not make use of this but that was down to us as we ate out, but all you would need was supplied. We had pre booked a taxi ourselves for our pick up to go to the port, it never showed, but the receptionist on the morning straight away booked us a taxi for us which arrived very promptly. We would recommend this hotel, and we would for sure stay there again ourselves.
Stayed 2 nights in Jan 2024
Response from Jose Moreno- General Manager on Feb 13, 2024
Dear William, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jose Moreno- General Manager on Feb 12, 2024
Dear Rebecca, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jose Moreno General Manager