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Reviews of Hotel Heritage

2.5 out of 5
Hotel Heritage
12040 Garvey Avenue, El Monte, CA

Reviews

7.2

Good

Rating 10 - Excellent. 268 out of 1001 reviews" "
Rating 8 - Good. 331 out of 1001 reviews" "
Rating 6 - Okay. 217 out of 1001 reviews" "
Rating 4 - Poor. 95 out of 1001 reviews" "
Rating 2 - Terrible. 90 out of 1001 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at check in was super helpful and nice!
Stayed 1 night in Nov 2023

8/10 Good

Si Hong

Stayed 1 night in Nov 2023

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alma

Liked: Staff & service
Disliked: Property conditions & facilities
The website pictures don’t tell you what he truth. The front desk have many excuses for the lack of cleanliness and property maintenance.
Stayed 2 nights in Jul 2023

2/10 Terrible

Norges

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Towels were thin couldn’t even dry myself
Stayed 1 night in Jul 2023

8/10 Good

Karla

Travelled with partner
Liked: Cleanliness
Great for the price, area is amazing. Property needs improvement. Overall would stay again just for the place to sleep.

2/10 Terrible

Ingrid

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It's gross
Stayed 2 nights in Jun 2023
Response from Hotel Support on Jun 14, 2023
Dear Ingrid: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

4/10 Poor

jeron

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Good location was a plus. Management was unavailable during check-in, had to wait and wait and wait to check in. T.V. was inoperative and Management was not available. Had to change rooms to get a working T.V.
Stayed 1 night in Jun 2023
Response from Hotel Support on Jun 5, 2023
Dear Jeron: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t even let me check in there so rude
Stayed 1 night in May 2023
Response from Hotel Support on May 31, 2023
Dear Alejandro: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. Hotel Management

10/10 Excellent

Trung

Travelled with family
Stayed 1 night in May 2023
Response from Hotel Support on May 24, 2023
Dear Trung: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and for letting us know where improvements were needed. We look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time I stay here because of the club across the street and the TV didn’t work first time and second time, the bed had a big hump in the middle
Stayed 1 night in May 2023
Response from Hotel Support on May 10, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

4/10 Poor

E. Martin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The overall stay was pleasant, however there was no breakfast provided, you needed management to gain entry to the pool, and a hidden deposit was asked upon arrival which said information was included in a confirmation Email so please read all information closely. On the plus side the location was amidst shopping centers, a bank, fast food and casual dining with freeway access minutes away.
Stayed 1 night in Apr 2023
Response from Hotel Support on May 1, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terrible

LaTishea

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor
The service was not very nice at all. My husband went purchaes some at the store and came the peopl at the front was harrasing him telling him he trepassing on the property. Me and him checked in together at front with both our ids and made both of us felt very uncomfortable
Stayed 1 night in Apr 2023
Response from Hotel Support on Apr 19, 2023
Dear LaTishea: Thank you very much for taking the time to reach out to us with your concerns. We understand you have since had an opportunity to review this matter with our front office team. For the safety of our guests and team members, we do need to ensure that all guests on property are registered with our front desk prior to accessing the property. We do sincerely hope that you can empathize and understand our position in needing to enforce our hotel policies. Thank you again for your time and for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good stay
For a last minute stay it was pretty comfy. Only down side was all the traffic noise but besides that I would definitely stay there again.
Stayed 1 night in Apr 2023
Response from Hotel Support on Apr 16, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and for letting us know where improvements were needed. We look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terrible

Javier H

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever!
I did stayed at the hotel. It's location is very bad and it is not a hotel to stay if you have a family. The neighborhood is bad. The hotel has no social areas. It is over rated. A 2.0 out of 5. I do not recommend it for families. A motel 6 it is way better than this venue. I do npt recommend it.
Stayed 1 night in Apr 2023
Response from Hotel Support on Apr 12, 2023
Dear Javier: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

8/10 Good

Hao

Liked: Staff & service
Disliked: Property conditions & facilities
need more clean, fix the bath room damage
Stayed 1 night in Apr 2023
Response from Hotel Support on Apr 10, 2023
Dear Hao: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and for letting us know where improvements were needed. We look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terrible

Leonard

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
First of all the entrance to the place is really inconvenient. Second, the entrance to where our room was located, was right at the end of the building right next to a main street where you can hear every single car go by therefore not being able to sleep. The TV did not work and the guy never showed up. It was three in the morning, and I felt like there were parties in every single room around us. The area was terrible and unsafe. Needless to say. I’ve never stayed in a place where the deposit was so high $150 bucks really? Plus an additional $10 administrative fee. This is ludicrous. I travel all the time and never get charged additional fees unless it’s Vegas. For the price I would never stay here again I don’t recommend at all.
Response from Hotel Support on Apr 3, 2023
Dear Leonard: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

6/10 Okay

ZHUO JIAN

Stayed 1 night in Mar 2023
Response from Hotel Support on Apr 1, 2023
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terrible

Gopinath Nikhil Kumar, Seattle

Response from Hotel Support on Mar 16, 2023
Dear Gopinath: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

4/10 Poor

Eugenio

Response from Hotel Support on Mar 16, 2023
Dear Eugenio: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terrible

Kevin

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
On12/31/2022 night shift staff, Indian guy treated to Customer is very bad. My friend smoke vape at the parking lot he yelling to my friend said can’t smoke here. But they do not put any sign to cannot smoke at hotel property. We don’t know .Even we are wrong he can said politely and tell to me, he not gonna give you the room. So the next morning I leave the message to morning shift staff and afternoon shift staff to call managers to complain about this guy. I leave the message 2 times to manager. But no one call me. The service is very bad. I’m not gonna stay this hotel again.
Stayed 2 nights in Dec 2022
Response from Hotel Support on Jan 6, 2023
Dear Kevin: Thank you very much for taking the time to reach out to us with your concerns. We are aware of this matter, and would like to kindly remind you that there is a designated area to smoke on property. In order to ensure a comfortable experience for all of guests we must enforce our policies and prohibit smoking in non-smoking areas and guest rooms. We are sorry for any confusion that may have occurred, however our team was simply trying to provide guidance on the designated smoking area at our property. Thank you for your time and we do wish you all the best in your future lodging endeavors.

4/10 Poor

Mara

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Response from Hotel Support on Mar 16, 2023
Dear Mara: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

10/10 Excellent

Brittany

Stayed 1 night in Jan 2023
Response from Hotel Support on Jan 6, 2023
Dear Brittany: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

8/10 Good

Erica

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything
Response from Hotel Support on Dec 28, 2022
Dear Erica: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

6/10 Okay

Cristina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No breakfast, plus we had to pay extra $10 fee at check in. Reception was always on the phone outside called twice to ask about breakfast no one answered until I finally went to the office.
Stayed 1 night in Dec 2022
Response from Hotel Support on Dec 28, 2022
Dear Cristina: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

6/10 Okay

Noemy

Liked: Cleanliness, room comfort
Different experience
It was cleaned but disappointed this time around. The TV was not working. I called guest services and they never showed to fix it. Lamps were not working. Water took too long to heat up and even then it was luke warm. There was no outlet for the little coffee machine so had to move it
Stayed 1 night in Dec 2022
Response from Hotel Support on Dec 21, 2022
Dear Noemy: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terrible

crystal

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a room towards the end first floor, there was a room across from us looks like a big family living in that room they kept the doors open so you can see so many people inside! Plus our room the lamp was broken, no toilet paper, no towels, called front desk took them couple hrs to bring everything had to call them twice for service! Never again will book at this hotel
Response from Hotel Support on Dec 16, 2022
Dear Crystal: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terrible

Gerardo

Business traveller
Disliked: Cleanliness, staff & service
Disappointing experience overall
Stayed 1 night in Dec 2022
Response from Hotel Support on Dec 8, 2022
Dear Gerardo: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

10/10 Excellent

Blanca

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff members are very friendly thank you
Stayed 1 night in Nov 2022
Response from Hotel Support on Nov 28, 2022
Dear Blanca: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terrible

shane

Stayed 1 night in Nov 2022
Response from Hotel Support on Nov 18, 2022
Dear Shane: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terrible

Alex

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and i had a dirty bath towel and when they inspected the room to get my cash deposit back they charged me 20 for a towel that was already filthy
Stayed 1 night in Oct 2022
Response from Hotel Support on Nov 2, 2022
Dear Alex: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We were quite surprised to see these notes as our housekeepers providing freshly washed towels that are inspected daily, but we will certainly look into this matter. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

10/10 Excellent

Marc

Stayed 1 night in Oct 2022
Response from Hotel Support on Oct 31, 2022
Dear Marc: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

10/10 Excellent

Rosalia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Hotel Support on Oct 25, 2022
Dear Rosalia: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terrible

Brandie

Disliked: Cleanliness, staff & service
This place is crooked. I placed a hotel reservation for the first night and they said they never seen the reservation and made me pay a higher amount on my credit card. The next night that I stayed there they ended up seeing that reservation but it was a different person that took my reservation when I went down to the office.
Stayed 1 night in Oct 2022
Response from Hotel Support on Oct 19, 2022
Dear Brandie: Thank you very much for taking the time to reach out to us with your concerns. We were so surprised to see these notes however as our front office team did attempt to provide you with some options while you were onsite. We were hoping that you would have felt the hospitality from our team and efforts to provide you with an enjoyable stay. We were so sorry to hear you felt otherwise. We do wish you all the best.

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Hotel Support on Oct 12, 2022
Dear Harold: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

6/10 Okay

Marco

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff Unfortunately the rooms have an Oder that woman’s perfume can fix
Stayed 1 night in Oct 2022
Response from Hotel Support on Oct 5, 2022
Dear Marco: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not use the pool
Stayed 2 nights in Sep 2022
Response from Hotel Support on Oct 12, 2022
Dear Cynthia: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

8/10 Good

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities
For the price it is what it is, but this place is pretty ok compared to some the bad places I’ve been.
Stayed 2 nights in Sep 2022
Response from Hotel Support on Sep 7, 2022
Dear Hector: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

8/10 Good

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and room was excellent so was the customer service the only thing was the elevator the door wouldn’t close and it took about 5 try’s for it to go up finally
Stayed 1 night in Sep 2022
Response from Hotel Support on Sep 5, 2022
Dear Gabriel: Thank you so much for taking the time to leave a review for our team and for letting us know where improvement was needed. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terrible

William

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The night attendant was very rude. He was trying to change me $50 to park a 2nd car and when I asked him to show me a list of prices to park multiple cars and he said “I know the prices”. I responded “okay but I don’t and I want to see a list of the prices”. Then the attendant got upset and said “if you don’t trust me then you can leave.” I told him that I simply want to see a list of prices and he said the list was too long and he didn’t have time to show me. Then he said I’m not giving you a room so just leave. I had to call Expedia customer support to get my room. Also a lot of the people were loud and smoking six feet from my room door and the shower didn’t work and the TV remote didn’t turn on the TV.
Stayed 1 night in Aug 2022
Response from Hotel Support on Oct 12, 2022
Dear William: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

6/10 Okay

Sammy

Travelled with family
didn't had soap for shower
Stayed 1 night in Aug 2022
Response from Hotel Support on Aug 29, 2022
Dear Sammy: Thank you so much for taking the time to leave a review for our team and for letting us know where improvement was needed. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Hotel Support on Aug 26, 2022
Dear Lidia: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terrible

valerie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as advertised! Dirty and rude.
No microwave (as advertised) No toiletries (as advertised) No towels (unless you asked for them at the front desk and what we got where stained and old, frayed and stale and if you had any to start you had to trade them in one per one and sit there as he counted them. Pool is only open till 6 Rooms are so dirty! Had to wear socks and after a hour wearing them in the room the first hour we arrived, they were black on the bottom. Area is scetch. Dont walk out at night alone. ESA? We have one and they charged us 150 for him, even with a doctors letter. We were asked for a certificate (they clearly dont know how it works). Laundry machines and ice machine locked behind a door and cant be used. Tub was clogged and would not drain (gross). Black mold by the tub and celing. Holes in the walls and bathroom door was so dirty. No pet area to take my dog out anywhere. People who work here were rude. Should have read all the comments before reserving. They mopped the outside sidewalk (yes full pit mopping it), but cant do inside the rooms? No plastic cups for water Our fridge leaked alot We regrettably looked at the filters for the ac and cleaned them for obvious reasons. We drove 18 hours to get here. All problems were addressed with the manager and he either ignored us or shoed us away.
Beds were so old and sunken in in the middle. My back hurt bad after day 2.
Back boards were gross and had finger prints all over
Tub was dirty and would not drain
Stayed 4 nights in Aug 2022
Response from Hotel Support on Oct 12, 2022
Dear Valerie: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

10/10 Excellent

Rachel

Chg
Stayed 1 night in Nov 2019
Response from Hotel Support on Oct 12, 2022
Dear Rachel: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Hotel Heritage - El Monte, CA. Sincerely, Hotel Management

2/10 Terrible

Karina

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This place is the worst there was duty clothing under my bed there was dust all over the place
Stayed 2 nights in Jul 2022
Response from Hotel Support on Aug 5, 2022
Dear Karina: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy sucio hasta ropa abajo de las camas
Stayed 2 nights in Jul 2022
Response from Hotel Support on Aug 3, 2022
Dear Carmen: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Hotel Heritage - El Monte. Sincerely, Hotel Management

2/10 Terrible

Ana, Bakersfield

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

4/10 Poor

Julio

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2022

2/10 Terrible

Jiangwei

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I have been lived
Stayed 1 night in Jul 2022
Response from Hotel Support on Aug 1, 2022
Dear Jiangwei: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Americas Best Value Inn & Suites - El Monte. Sincerely, Hotel Management

8/10 Good

Susana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the room was large and roomy. THe beds were clean and comfortable. The AC was working great. The additional fees were not expected as we felt they shoul dhave been included int he fee for the room. This is deceiving when booking b/c it makes the room seem like it costs less than it really does. Also, if a cc is on file, why is an additional $150 deposit necessary? This really put a damper on my overall expereince.
Stayed 1 night in Jul 2022
Response from Hotel Support on Jul 27, 2022
Dear Susana: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn & Suites - El Monte, CA. Sincerely, Hotel Management