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Reviews of Hilton Garden Inn Burbank Downtown, CA

3 out of 5
Hilton Garden Inn Burbank Downtown, CA
401 S San Fernando Boulevard, Burbank, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 565 out of 1003 reviews" "
Rating 8 - Good. 263 out of 1003 reviews" "
Rating 6 - Okay. 78 out of 1003 reviews" "
Rating 4 - Poor. 47 out of 1003 reviews" "
Rating 2 - Terrible. 50 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Erminia

Liked: Cleanliness, staff & service, property conditions & facilities
Great, clean, and kid friendly. Thank you.
Stayed 2 nights in Apr 2024
Response from Cynthia Rodriguez on May 2, 2024
Thank you for your feedback! We hope to see you again soon.

10/10 Excellent

Emil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome clean friendly place
Stayed 2 nights in Apr 2024
Response from Cynthia Rodriguez on May 2, 2024
Thank you for your feedback! We hope to see you again soon.

6/10 Okay

Jasmin

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from m on Apr 29, 2024
Thank you for taking a moment to share your experience.Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Vahe

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cynthia Rodriguez on Apr 25, 2024
Thank you for your feedback. Hope to see you again soon!

6/10 Okay

Rocelyn

Travelled with family
Liked: Staff & service
Pillows and bed not very comfortable.
Stayed 2 nights in Apr 2024
Response from Cynthia Rodriguez on Apr 25, 2024
Thank you for your feedback. Hotel will be addressing this issue.

10/10 Excellent

Rebecca, PORTLAND

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Cynthia Rodriguez on Apr 25, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
I definitely recommend!
Stayed 4 nights in Apr 2024
Response from Cynthia Rodriguez on Apr 19, 2024
Thank you for your feedback! We hope you'll consider us in the future!

6/10 Okay

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Pay 22$ a night to park your car in the garage Can hear other people if they are above or besides your room With the price you pay you shouldn’t have to hear anything
Stayed 2 nights in Apr 2024
Response from , on Apr 13, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Chris

Stayed 2 nights in Apr 2024
Response from Cynthia Rodriguez on May 2, 2024
Thank you for your feedback! We hope to see you again soon.

10/10 Excellent

Alejandra

Response from m on Apr 29, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cynthia Rodriguez on Apr 9, 2024
Thank you for your feedback. We hope to see you again soon!

2/10 Terrible

Rachel

Stayed 2 nights in Apr 2024
Response from Cynthia Rodriguez on Apr 9, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

6/10 Okay

Yanet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cynthia Rodriguez on Apr 5, 2024
Thank you for your feedback! We hope to see you soon.

2/10 Terrible

Jasmin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
This was my first and will be my last stay at a Hilton hotel!!! Started with the worst front desk clerk: disrespectful attitude, looked up only once from her computer, talked in a monotonous, very uninterested way as if she is too bored or too tired or someone who hates her job! There were two of us waiting to be checked in by the front lobby, just in front of the clerks( we arrived early), were told that we’ll be informed once ready to check in. But they started checking in people few minutes after us without bothering to let us know that we can check in despite the fact they took our phone numbers. Disgusting room: Dusty tables and office chair, and dirty hand lotion dispenser!!!! Asked front desk so housekeeping can clean the tables and chair. Even the phone is so dusty!! The lotion dispenser is so yellow and slippery from old lotion. Hair on the bathroom counter! Their parking is also expensive $24/night. There are nicer, cleaner and cheaper hotels than this Hilton hotel. Stay away from this one. Our stay was very disappointing.
Stayed 2 nights in Mar 2024
Response from Cynthia Rodriguez on Apr 3, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I needed to be close to this location and that's why I chose it. the property could be in better shape. I drive an electric car and several of the car chargers in the parking garage were not working. In the room I stayed in there was only one sher curtain on thewindow, there were two black out curtains, and i think one curtain was missing., also, there was abvery nice refrigerator in the roon, BUT it is not the kind that defrosts automatically, and the freezer portion of the refrigerator was unusable because it was too caked with frost.
Stayed 1 night in Mar 2024
Response from Cynthia Rodriguez on Apr 3, 2024
Thank you for your feedback. Hotel will be addressing these issues.

8/10 Good

Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ovwrall was good except the distance meaning 5 miles but actual distance greater than 5 miles.
Stayed 1 night in Mar 2024
Response from Cynthia Rodriguez on Mar 31, 2024
Thank you for your feedback. We look forward to seeing you in the future.

6/10 Okay

Teri

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cynthia Rodriguez on Mar 25, 2024
Thank you for your feedback. We hope you'll consider us in the future.

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cynthia Rodriguez on Mar 23, 2024
Thank you for your feedback!! We hope to see you again soon!

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cynthia Rodriguez on Mar 13, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Donna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and great location
Stayed 3 nights in Feb 2024
Response from Cynthia Rodriguez on Feb 29, 2024
Thank you for your feedback! We hope to see you again in the future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cynthia Rodriguez on Feb 23, 2024
Thank you for giving us such rating! We hope were considered for your future stays!

2/10 Terrible

Boris

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The lady that was working in the evening was horrible, she called the room to claim that the next-door neighbor was complaining of noise when, in fact, we were making any noise at all, she came in, pounded on the door complaining, next thing I know there are Burbank police?? Unbelievable experience, she needs to be disciplined and fired for her actions.
Stayed 1 night in Feb 2024
Response from m on Feb 11, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Dustin, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cynthia Rodriguez on Feb 7, 2024
Thank you for taking the time to give us such rating! We hope to see you again soon.

10/10 Excellent

Shirley

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Cynthia Rodriguez on Feb 7, 2024
Thank you for taking the time to give us such rating! We hope to see you again soon.

10/10 Excellent

Hiam

Travelled with family
Liked: Property conditions & facilities
The room was in excellent condition also the property
Stayed 12 nights in Jan 2024
Response from Cynthia Rodriguez on Jan 31, 2024
Thank you for giving us such rating! We hope to see you again soon!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit our daughter in. Burbank and we love this hotel but they definitely need more USB ports and outlets. In this day and age, everyone has to charge their toys!
Stayed 1 night in Jan 2024
Response from Cynthia Rodriguez on Jan 29, 2024
Thank you for taking a moment to rate your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Charlene

Stayed 3 nights in Jan 2024
Response from Cynthia Rodriguez on Mar 23, 2024
Thank you for your feedback!! We hope to see you again soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from m on Jan 27, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

Cynthia

Travelled with family
I expected more from the Hiltons Hotels. Beds were squealing every time you will sit on the bed or lay on the bed. The shower head was rusted. When showering I had warm water and cold water come and go during my shower. So I had to take a quick shower.
Stayed 2 nights in Jan 2024
Response from mm on Jan 21, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

brandon

Stayed 3 nights in Jan 2024
Response from Cynthia Rodriguez on Jan 20, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Bathrooms!!!
we stayed in a king suite which had 2 bathrooms. Two bathrooms!!! What more do you need. It tends to be a tad loud from various machines in and around the hotel but not too bad. Parking is easy. Breakfast options are quick and easy and the hotel is close to everything
Stayed 8 nights in Jan 2024
Response from Cynthia Rodriguez on Jan 20, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 Poor

Vamsi Mohan

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Cynthia Rodriguez on Jan 20, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 Excellent

Reda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location at very nice area, easy parking
Stayed 3 nights in Jan 2024
Response from mm on Jan 12, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Adam

Stayed 1 night in Jan 2024
Response from Cynthia Rodriguez on Jan 29, 2024
Thank you for taking a moment to rate your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Awni

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Mixed Experience
Positives: The check-in staff were friendly and accommodated our request for a top-floor room away from the elevator. The indoor parking, conveniently located near the elevator, streamlined our check-in process, and the room was notably clean. Negatives: Unfortunately, the rooms lack sufficient sound insulation, creating challenges for those seeking a peaceful environment, as noise from nearby rooms is easily audible. The constant and noisy bathroom ventilation, along with the shaking of the floor and furniture from nearby footsteps, were additional drawbacks. Furthermore, a late-night staff call regarding noise disrupted our sleep, and the initial charge for untouched water bottles (though they've agreed to refund us) added to the inconvenience. For light sleepers, this hotel may not be the most suitable choice.
Stayed 1 night in Jan 2024
Response from Bree on Jan 10, 2024
Thank you for choosing the Hilton Garden Inn as your home away from home. We appreciate you and your feedback. The points that you have mentioned have been shared with our team. Your feedback will not only allow us to improve for other guests, but it will give us the opportunity to earn a 10 out of 10 from you during your next visit.Cheers,

6/10 Okay

Stacie Rose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Bree on Jan 10, 2024
Thank you for choosing the Hilton Garden Inn, we appreciate you and your feedback. We hope the next visit, we have the chance to earn a 5 out of 5 stay experience. Warmest Regards,

8/10 Good

Issa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Bree on Jan 10, 2024
Thank you for staying with us at The Hilton Garden Inn! We appreciate your feedback; we hope to welcome you back soon!All My Best,

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great hotel but lacks comfort details
The beds were terrible, very hard and uncomfortable. We were guests for 3days and never saw house keeping. We had to get towels from the front desk and ended up with bath mats not even towels.
Stayed 3 nights in Dec 2023
Response from Bree on Jan 10, 2024
Thank you for staying with us at the Hilton Garde Inn! We appreciate your 8 out of 10 rating. We hope that the next time around we will earn a 10 out of 10 rating your next visit. Thank you,

4/10 Poor

Zachary

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Bree on Jan 10, 2024
Thank you for choosing the Hilton Garden Inn, we are sincerely sorry to hear that you did not enjoy your stay. We appreciate your feedback and hope to earn a 10 out of 10 you next visit. All My Best,

10/10 Excellent

Romaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bree on Jan 10, 2024
Thank you for choosing the Hilton Garden Inn! We are happy to hear that you enjoyed your stay, we appreciate your 5 out of 5 rating. We hope to see you again in the near future. Warmest Regards,

6/10 Okay

Yadira

Stayed 2 nights in Dec 2023
Response from Bree on Jan 10, 2024
Thank you for choosing the Hilton Garden Inn! we appreciate your feedback and hope to welcome you back soon.

4/10 Poor

Amanda

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cynthia Rodriguez on Jan 6, 2024
Thank you for taking the time to give such rating. We hope to see you again soon.

10/10 Excellent

Dr. MICHELLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and lobby smells wonderful
Very clean and full service hotel. Restaurant and bar helpful to have in lobby.
Stayed 1 night in Dec 2023
Response from Bree on Jan 6, 2024
Thank you for choosing the Hilton Garden Inn as your home away from home. We appreciate you and your loyalty with us and hope to see you again in the near future.Cheers,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
December stay
Close to the 5 freeway and a few blocks from downtown Burbank make the location good. Walls and insulation are paper thin, can hear TV and conversations of adjacent rooms. Lots of dogs running around and some are barking while in the hallways. Room was not that clean, refrigerator had a leftover beverage when we checked in. Checking out with Cynthia was not pleasant as she let me know my Hilton honors credit could not be used because it would have had to been used on the first night even though no one told me otherwise. She seemed quite smug and was uncompromising.
Stayed 3 nights in Dec 2023
Response from Bree on Jan 6, 2024
Thank you for choosing the Hilton Garden Inn! We are sorry to hear that your stay did not meet your expectations. We will use your well appreciated feedback to correct our mistakes so that we can prove that we deliver nothing less than exceptional service during your next visit.All My Best,

10/10 Excellent

Hitoshi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from m on Dec 31, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Wazeerah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from mattt on Dec 31, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Daniel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from n on Dec 31, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Stanford

Liked: Cleanliness
Stayed 5 nights in Dec 2023
Response from Cynthia Rodriguez on Jan 31, 2024
Thank you for giving us such rating! We hope to see you again soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy with our stay
It wasn’t a pleasant experience, room and furniture is old, beds are so uncomfortable, mattress are thin and hard, woke up with back pain 3 nights that we stayed there, The bedding was stained, room was dusty and didn’t feel clean. We stayed three nights room was not cleaned and when asked they didn’t do it, had to be asking for clean towels constantly 2 out of 4 times I called they didn’t bring us clean towels so we gave up. Had to call front desk because our bathtub was not draining. Overall not a Hilton experience, all this plus you get to pay $25 dls for parking per night. Do not stay here!!
Stayed 3 nights in Dec 2023
Response from Bre on Dec 29, 2023
Thank you for sharing your experience with us, we appreciate your feedback and are sorry to hear that you did not enjoy your stay. We hope the next visit meets your expectations.

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Bree on Dec 29, 2023
Thank you for choosing the Hilton Garden Inn as your home away from home. We appreciate your feedback and hope to welcome you back soon again :)