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Reviews of Gateway Hotel Santa Monica

3.5 out of 5
Gateway Hotel Santa Monica
1920 Santa Monica Blvd, Santa Monica, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 762 out of 1442 reviews" "
Rating 8 - Good. 439 out of 1442 reviews" "
Rating 6 - Okay. 150 out of 1442 reviews" "
Rating 4 - Poor. 56 out of 1442 reviews" "
Rating 2 - Terrible. 35 out of 1442 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay, near to Santa Monica Pier
Stayed 1 night in May 2024

10/10 Excellent

Vitaliy

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel! Stayed couple of times, never disappointed.
Stayed 5 nights in May 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and great location. Very easy to walk to the santa monica pier and central location to easily uber anywhere in LA county area
Stayed 5 nights in May 2024
Response from Guest Services on May 22, 2024
Hello Jessica,Thank you for your review! We are so happy you enjoyed our convenient location! Have a great day!

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Stayed 1 night in Apr 2024
Response from Guest Services on May 20, 2024
Hello G,Thank you so much! Have a great day!

8/10 Good

Arpy, Irvine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Better than other places I had stayed. I wish they had made me aware that parking is not included and that late check out was an option. Location is good and central to the surrounding area.
Stayed 1 night in May 2024
Response from Guest Services on May 20, 2024
Hello Arpy,Thank you very much for your review. Expedia states the hotel's parking fee. We are glad you enjoyed our convenient location and we hope you have a great week!

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Can be a little loud with wood floors and sirens due to hospital next door. Beds were super comfortable with an abundance of soft pillows. Walking distance to pier but it’s a trek. Wear comfy shoes or hop on the #4. Easy entrance for Uber to pick you up. Would stay again.
Stayed 4 nights in May 2024
Response from Guest Services on May 14, 2024
Hello Terri,Thank you very much for your review! We are so glad you enjoyed our comfortable beds and pillows and apologize for the noise you experienced. The pier is a mile and a half away. We hope you have an awesome day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient, efficient,
Stayed 2 nights in May 2024
Response from Guest Services on May 13, 2024
Hello Michael,Thank you for your review. We are so glad you enjoyed our cleanliness and convenience. We hope you have a great week.

8/10 Good

Roy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good service, polite and friendly
Stayed 2 nights in May 2024
Response from Guest Services on May 9, 2024
Hello,Thank you for your review.

10/10 Excellent

Karin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.....
Stayed 2 nights in May 2024
Response from Guest Services on May 9, 2024
Hello,Thank you for your rating.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is pleasant and clean. Restaurant next door was nice. Great bus service into Santa Monica or 35 minutes walk. Breakfast let the hotel down as it is cereal, a pancake and fruit with nowhere to sit and they ran out of milk. Good value for money overall.
Stayed 3 nights in May 2024
Response from Guest Services on May 8, 2024
Hello David,Thank you for your review and we hope you have a great day!

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice hotel right in the area I needed to be in. A little outside noise but over all nice. Staff very friendly and helpful.
Stayed 1 night in May 2024
Response from Guest Services on May 7, 2024
Hello Lynn,Thank you for your review. We are happy you enjoyed our convenient location and our awesome staff! We hope to see you next time you are in Santa Monica.

8/10 Good

Cyndi

Stayed 2 nights in Apr 2024
Response from Guest Services on May 22, 2024
Hello Cyndi,Thank you for your rating.

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, in and out and great price for parking. Friendly staff.
Stayed 1 night in Apr 2024
Response from Guest Services on May 2, 2024
Hello Carlo, Thank you very much for your review! We are so happy you enjoyed your stay! Have a great day!

8/10 Good

Merna

Travelled with partner
Liked: Cleanliness
The room was nice and clean. The breakfast was very disappointing. Amenities listed included laundry but this was an outsourced service that charged 3 times the agreed rate and did not deliver at the agreed time either.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 29, 2024
Hello Merna,Thank you for your review. We apologize if you feel that our complimentary continental breakfast did not meet your expectations. We work with a same-day delivery dry cleaner service that charges per article of clothing. We hope you have a great day.

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great location. Clean. Unable to do early check in. Definitely would come back.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 29, 2024
Hello Laura,Thank you for your review! Have a great day!

10/10 Excellent

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 27, 2024
Hello Jose,Thank you for your rating. Enjoy your weekend!

10/10 Excellent

Betty, Albuquerque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Services on May 14, 2024
Hello Betty,Thank you for your rating. Have a great day!

10/10 Excellent

Svetla

Stayed 2 nights in Apr 2024
Response from Guest Services on May 14, 2024
Hello Svetla,Thank you for your rating. Have a great day!

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, safe, walking distance to main street
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Hello Janet,Thank you for your review. We are glad you enjoyed your stay. Have a great week!

6/10 Okay

Laura

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We only stayed here for a night, but thought it was clean and parking was very easy. No major issues!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 19, 2024
Hello Laura,Thank you for your review! We hope you have an awesome day!

8/10 Good

Duc Hoang Viet, Burnaby

Stayed 6 nights in Apr 2024
Response from Guest Services on May 9, 2024
Hello,Thank you for your rating.

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 5 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Hello Tim, Thank you very much for your review! We are so happy you enjoyed your stay! Have a great day!

2/10 Terrible

Mamoun

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I don’t like it the breakfast so bad
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 16, 2024
Hello Mamoun,Thank you for your feedback. We apologize if our complimentary breakfast did not meet your standards.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & helpful staff. Quiet & clean.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 15, 2024
Hello Claudia,Thank you for staying with us and for your review! We are so glad you enjoyed your stay and hope to welcome you back! Have a great day!

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Corner room was very noisy and far away from the lobby. Very limited breakfast choices.
Stayed 4 nights in Apr 2024
Response from Guest Services on Apr 15, 2024
Hello Peter,Thank you for your feedback as it helps us improve. If you stay with us again in the future, we recommend requesting a room on the ground floor or closer to the elevator if you do not want to be too far from the lobby. We hope you have an awesome week!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 8, 2024
Hello Robert,Thank you for your rating & review. We hope you have an awesome day.

6/10 Okay

ELENI

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean. The breakfast had extremely limited options. No tables in breakfast area.
Response from Guest Services on Apr 8, 2024
Hello Eleni,Thank you for your review. We apologize if this wasnt clear, but guests are welcome to use the restaurant's seating area.

10/10 Excellent

Carlos, Davie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here, great location close to highways and very accessible to a lot of commonly needed stores. Staff was very attentive and friendly and were able to meet our needs and answer our questions. Would definitely recommend this hotel and will be staying here in the future
Stayed 4 nights in Apr 2024
Response from Guest Services on Apr 8, 2024
Hello Carlos,Thank you very much for your great review! We are so glad you enjoyed your stay and look forward to welcoming you back! Have an amazing week.

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 8, 2024
Hello Alejandra,Thank you for your 5 out of 5 rating! We are glad you enjoyed your stay! Have a great day!

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 5, 2024
Hello Richard,Thank you for your 5/5 rating! Have a great day!

6/10 Okay

Ludovico

Travelled with family
Liked: Cleanliness, staff & service
Overall, ok. Nice room. Efficient check in process. Parking was good. Weak water pressure in shower and water took forever to heat up. Free breakfast consisted of a pancake machine, boxed cereal, bananas, oranges, ok coffee, milk, and juice. Lots of street noise.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 12, 2024
Hello Ludovico,Thank you for your review. Have a great day!

6/10 Okay

Bhavana

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 4, 2024
Hello Bhavana,Thank you.

4/10 Poor

David

The people at the front desk or largely uncommunicative especially Martha
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 4, 2024
Dear David,Our apologies if you feel that your interaction with our staff did not meet your expectations. We will address your concerns with our front desk team. We appreciate your feedback and we hope we will see you again in the near future.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Jan 2024
Response from Guest Services on Apr 1, 2024
Hello Cheryl,Thank you for your review. Have a nice day!

6/10 Okay

Eduardo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel is good, location is convenient, facilities and breakfast are limited.
Stayed 5 nights in Mar 2024
Response from Guest Services on Apr 1, 2024
Hello Eduardo,Thank you for your review.

6/10 Okay

Amina

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 19, 2024
Hello Amina,Thank you for your rating.

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, 30min walk to beach, polite and friendly staff and room was clean and roomy. Only downside was noise from street and if someone passing in corridor - enjoyed our 2 night stay
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 28, 2024
Hello Lorraine, Thank you for taking time to give us a review. We are happy you enjoyed staying with us and look forward to welcoming you back! Have an awesome day!

4/10 Poor

Dennise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When arriving room was not ready. Had to wait 2 hrs. Extremely small reception area and the elevator was a nightmare
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 28, 2024
Hello Dennise, Thank you for the review. We make every effort to check in guest as they arrive unfortunately sometimes an early check-in isn’t available. We worked with our contractor to ensure the issue with the elevator was addressed. I do apologize your recent stay did not go as expected but hope you will allow us the opportunity to welcome you back on a future visit to Santa Monica.

10/10 Excellent

Daysi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 26, 2024
Hello Daysi,Thank you ! Have an awesome day!

8/10 Good

Marisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to have surgery at UCLA. This hotel is close by. The attached restaurant was convenient & tasty. Parking was easy & only $16 a day. Made a difficult time easier.
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 26, 2024
Hello Marisa,Thank you for your review. We are sorry to hear you are going through a difficult time but are happy to have provided you with some ease and comfort during it all. We hope you have a wonderful day.

10/10 Excellent

Charles, PACIFIC PALISADES

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near everything especially medical staff is one of the best so nice so helpful. Next to one of the best Mexican places in la -room is great and well priced. I have been here 5 times!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 26, 2024
Hello Charles,Thank you for your review! We are so happy you enjoy staying with us and look forward to welcoming you back! Have an awesome day!

10/10 Excellent

Jude

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 25, 2024
Hello Jude,Thank you for your review! Have a beautiful day.

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value in terms of price versus accomodations. Only complaint was first night room overlooking very noisy street.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 25, 2024
Hello Martin,Thank you for your review! We apologize for the noise you experienced during your stay but are glad we were able to help with this issue. We hope you have a nice day.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Santa Monica. Nice underground parking. The room was clean.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 29, 2024
Hello Rafael, Thank you for your review! We are so happy you enjoy staying with us and look forward to welcoming you back! Have an amazing day!

10/10 Excellent

gracia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 15, 2024
Hello Gracia,Thank you for your rating. Have a wonderful day.

10/10 Excellent

jane

Liked: Staff & service
Friendly staff
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 25, 2024
Hello Jane,Thank you for your review! Have a nice day.

6/10 Okay

Robert

Business traveller
Liked: Cleanliness
Disliked: Amenities
Breakfast was not even a "continental" breakfast and there were no tables or chairs.
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 22, 2024
Hello Robert, We are sorry our breakfast service was not to your liking. However, there are a few seating options with tables and chairs. Our staff would be delighted to show you different seating options.

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place and nice.
Stayed 3 nights in Dec 2023
Response from Guest Services on Mar 21, 2024
Hello Mariam,Thank you for your review! We hope you have a great day.

8/10 Good

Mahsa

Travelled with family and small children
Liked: Cleanliness, staff & service
Good for the price
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 19, 2024
Hello Mahsa,Thank you for your review. Have a great day!

10/10 Excellent

Nancy, La Jolla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for us since we wanted to be between the beach and Beverly Hills, but away from the big commercial areas. More residential in this area. Only negative was a noisy toilet. Good value.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 18, 2024
Hello Nancy,,Thank you for your review. We are glad you enjoyed our convenient location. Have a great day!