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Reviews of Fairmont Century Plaza Gold Experience

5 out of 5
Fairmont Century Plaza Gold Experience
2025 Avenue Of The Stars, Los Angeles, CA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 31 out of 34 reviews" "
Rating 8 - Good. 1 out of 34 reviews" "
Rating 6 - Okay. 0 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 1 out of 34 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hiroyuki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the world class mall, shopping and dining are within walking distance. Also in walking distance is Beverly Hills. The Fairmont gold experience was excellent as they serve drinks and food all day with friendly and professional staffers.
Stayed 3 nights in Apr 2024

10/10 Excellent

Armine

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Clean, good location and great customer service! Highly recommended! Had a great experience overall
Stayed 3 nights in May 2024

10/10 Excellent

George

Stayed 1 night in Mar 2024
Response from J. Silverman on May 20, 2024
Thank you so much for the positive score! We're thrilled you had a wonderful experience with us and hope to welcome you back soon.

10/10 Excellent

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was amazing, the staff was very attentive. I would recommend the stay here.
Stayed 3 nights in Feb 2024
Response from J. Silverman on May 20, 2024
Thank you so much for your kind words and recommendation! We're thrilled to hear that you enjoyed your stay and found our staff attentive. We look forward to welcoming you back to the Fairmont Century Plaza on your next visit!

10/10 Excellent

Jasdeep, Spring

Liked: Cleanliness, staff & service, property conditions & facilities
My experience was exceptional! Service was amazing and the rooms were very clean!
Stayed 3 nights in Mar 2024
Response from J. Silverman on May 20, 2024
Thank you for your wonderful review! We're thrilled to hear that your experience was exceptional and that you appreciated our attentive service and immaculate rooms. We look forward to welcoming you back to the Fairmont Century Plaza soon!

10/10 Excellent

Ximena

Stayed 5 nights in Mar 2024
Response from J. Silverman on May 20, 2024
Thank you for the positive review! We look forward to welcoming you back.

10/10 Excellent

Wiley, Ft Lauderdale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Review of Fairmont Century City Gold Experience: My stay at Fairmont Century City was exceptional, thanks to the Gold experience. The staff in the Gold lounge was phenomenal, making check-in smooth and providing excellent service throughout. Each morning, I enjoyed freshly brewed coffee and a variety of delicious food options. Room service was top-notch, and the accommodations were luxurious. Overall, Fairmont Century City exceeded my expectations in every aspect, and I highly recommend this property!
Stayed 3 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gold lounge was lovely, especially Todd’s excellent service and attitude. The room was perfect and the nearby outdoor mall had a good mix of restaurants and shopping - even a Gelson’s grocery store for when we needed snacks for our road trip kick-off.
Stayed 3 nights in Mar 2024

10/10 Excellent

othman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Alban

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely excellent staff, professional yet very personalized and 1 on 1. They truly make you feel special
Stayed 5 nights in Mar 2024

10/10 Excellent

Zaneta

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid friendly Excellent service from staff and I highly recommend their spa services. The entire stay was 10/10. I look forward to visiting this property again in the future.

10/10 Excellent

Georgianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff within the Gold service area were spectacular
Stayed 4 nights in Feb 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property! Good quiet location. Great gym! Friendly staff Will stay here sgain
Stayed 3 nights in Jan 2024

10/10 Excellent

Barb

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for a mother daughter trip for a long weekend. The excellent concierge staff through the Fairmont Gold experience were nothing short of amazing. Jacob greeted us upon our arrival and went through all the amenities available. He also helped us with options for transportation and set up a rental car to be delivered onsight for what we needed for the day. He communicated well with Puk, who was the staff for the next day and everything was flawless for our needs. Our room had a sunset view overlooking the pool area—and every detail in the room was thoughtful and comfortable. The front door staff—-attentive and professional ( I wish I remembered each one’s name that was so helpful) with recommendations for activities. Excellent!!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Scott

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Yair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond
Top or the top from valet guys to housekeeping
Stayed 3 nights in Nov 2023

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic.
Stayed 4 nights in Sep 2023

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from J. Silverman on Sep 22, 2023
We are thrilled to see your 5-star rating following your stay at Fairmont Century Plaza. Although you left no comments, your generous rating speaks volumes and is sincerely appreciated by the entire team.We hope you had an enjoyable experience and made some unforgettable memories. We look forward to welcoming you back on your next visit. Until then, safe travels and take care.

10/10 Excellent

Michal

Stayed 1 night in Jul 2023

10/10 Excellent

Patrick M

Stayed 1 night in Oct 2021
Response from Fairmont Century Plaza on Oct 12, 2021
Good evening, We are pleased to see that you thoroughly enjoyed your recent stay with us. We hope it is the first of many to come. We look forward to welcoming you back again soon. Thank you,

10/10 Excellent

Fatima

Stayed 1 night in Oct 2021

10/10 Excellent

BENJAMIN

Stayed 3 nights in Mar 2024
Response from J. Silverman on May 20, 2024
Thank you for your wonderful review! We look forward to welcoming you back to the Fairmont Century Plaza soon!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024