Terrace/patio

Reviews of Sonesta Select Los Angeles LAX El Segundo

3 out of 5
Sonesta Select Los Angeles LAX El Segundo
2000 E Mariposa Ave, El Segundo, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 950 out of 2071 reviews" "
Rating 8 - Good. 514 out of 2071 reviews" "
Rating 6 - Okay. 284 out of 2071 reviews" "
Rating 4 - Poor. 163 out of 2071 reviews" "
Rating 2 - Terrible. 160 out of 2071 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
convient and clean
Stayed 1 night in May 2024

8/10 Good

Jorge

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable. A great place to stay!
Stayed 1 night in May 2024

10/10 Excellent

Dany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience
Stayed 4 nights in May 2024
Response from Customer Service on May 23, 2024
Dany, thank you for sharing your feedback! We're delighted to hear you had an overall good experience at Sonesta Select Los Angeles LAX El Segundo. Our team looks forward to welcoming you back!

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, great location near to airport and free shuttle. Walkable dining options nearby as well.
Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
Dean,Thank you for your kind words! The team at Sonesta Select Los Angeles LAX El Segundo is glad to hear you enjoyed the easy check-in process and convenient location. It is wonderful that you appreciated the nearby dining options and free shuttle service. We look forward to welcoming you back soon.

10/10 Excellent

Lori

Travelled with family
This is my second time staying in a Sonesta hotel. It’s a very nice all-around good place to stay clean safe great staff all of the above.
Stayed 3 nights in May 2024
Response from Customer Service on May 21, 2024
Lori, thank you for choosing to stay at Sonesta Select Los Angeles LAX El Segundo again! The team is delighted to hear you enjoyed the clean and safe environment and found our colleagues to be great. We're looking forward to welcoming you back for another excellent stay.

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 21, 2024
Noe, thank you for the five-star rating! The team at Sonesta Select Los Angeles LAX El Segundo is delighted to see your positive review. We're looking forward to welcoming you back soon!

2/10 Terrible

Frank

Travelled with family
Disliked: Staff & service, amenities
Room above ours had someone running until 1 am. It seemed like they were doing on purpose. After the noise stopped, we received a phone call at 2 am - presumably from that room. The five-person room came with two breakfast vouchers. The vouchers weren’t given to us when we checked in. My wife went to get breakfast the next morning and the front desk guy gave her an attitude when she said she never received the vouchers. When she finally got breakfast, it was cereal and an orange juice. When I brought all of this to the attention of the front desk, the same guy said, “why didn’t you call?” Now it’s somehow my fault that the stay sucked. I explained that I needed to be at work at 3 am so I didn’t have time to call and deal with it then. I elevated instead to go sleep in my car. Worst stay ever. My family and I were uncomfortable and my wife HATED it. Never again. We left a day early and the guy still gave me attitude. Didn’t even give us a receipt. When I asked about a refund for the second night (which were didn’t use) he told me to go through “the third party company I booked it with”. Absolutely felt unwelcome and dismissed as a customer.
Stayed 2 nights in May 2024

6/10 Okay

Susan

Disliked: Cleanliness, staff & service
Reception staff not welcoming. Just matter of fact. Carpet in room was very dirty. Hot water took a long time to come through. Toilet made a very loud drilling noise when flushed. No microwave in room but one supplied when requested. Room furniture tired looking. Room over priced and not value for money.
Stayed 1 night in May 2024
Response from Customer Service on May 22, 2024
Susan, thank you for sharing your feedback. It is disappointing to hear about your experiences with the cleanliness of the room and amenities. The management team is continuously working to enhance guest satisfaction and appreciates your input. We're glad that a microwave was provided upon request. The team is paying close attention to your comments to ensure improvements.

10/10 Excellent

Kathleen

Only stayed one night. Clean and quiet.
Stayed 1 night in May 2024
Response from Customer Service on May 21, 2024
Kathleen, thank you for choosing Sonesta Select Los Angeles LAX El Segundo. The team is happy to hear you found everything clean and quiet during your stay. We're looking forward to welcoming you back for a longer visit next time!

10/10 Excellent

Jason, Barooga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. It's close to LAX. The hotel was very clean and comfortable. Like most hotel's, they will hold your bag's after check out so you can fill in part of your day if you have a late flight. There is a supermarket and multiple fast food dining options close by.
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
Jason, thank you for your kind words about Sonesta Select Los Angeles LAX El Segundo. The team is pleased to hear that you found the location convenient and the accommodations clean and comfortable. We're glad you took advantage of our luggage holding service. We look forward to welcoming you back on your next visit!

10/10 Excellent

candi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish it was warmer weather
Stayed 1 night in May 2024
Response from Customer Service on May 22, 2024
Candi, thank you for your review! Sonesta Select Los Angeles LAX El Segundo is glad you enjoyed your stay despite the weather. We're looking forward to welcoming you back on your next visit!

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness
Overall adequate, nothing special.
Stayed 3 nights in May 2024
Response from Customer Service on May 17, 2024
Jonathan, thank you for providing your feedback. The team at Sonesta Select Los Angeles LAX El Segundo is glad you found your stay to be satisfactory. We are committed to continuously improving and hope to have the opportunity to enhance your experience on a future visit.

8/10 Good

Nakissia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location less tha. 10 min from LAX. Lots of food options within walking distance. Staff knowledgeable about local spots and friendly.
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Nakissia, thank you for your feedback. We're delighted to hear that you appreciated our convenient location and the variety of nearby dining options. It's also great to know that our team members were able to assist you with local recommendations and provided friendly service. We hope to welcome you back to Sonesta Select Los Angeles LAX El Segundo in the near future!

10/10 Excellent

Zerun

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Customer Service on May 17, 2024
Zerun, thank you for your outstanding rating. The team at Sonesta Select Los Angeles LAX El Segundo is thrilled to know you had a great experience. We're looking forward to welcoming you back soon!

8/10 Good

Karla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
Karla, thank you for your kind words. The team at Sonesta Select Los Angeles LAX El Segundo is delighted to hear you had a positive experience. We're looking forward to welcoming you back!

8/10 Good

Boris

Business traveller
Liked: Cleanliness, staff & service
Great service and clean, only downside iis their business model for shuttle service is for locals, not considering overseas visitors. Be aware you require to call the hotel to arrange shuttle collection, roaming services will be incurred as they don’t offer other way of communicating via wifi (whatsapp, etc).
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Boris, it's wonderful to hear you appreciated the cleanliness and top-notch service at Sonesta Select Los Angeles LAX El Segundo. We do note your concerns about the shuttle service communication for overseas guests. Rest assured, we take your feedback seriously and are exploring additional methods of contact to cater to our international guests even better in the future. We hope to welcome you back soon.

6/10 Okay

Karen, Albemarle

I felt like it was in a good area. Please beware we were there for four days with no service to our room. No one came in our room at all to clean out empty the trash out give us clean towels.
Stayed 4 nights in May 2024
Response from Customer Service on May 15, 2024
Karen, we appreciate your comment on the location of our hotel. Regarding your concerns about the room service and cleanliness, we are sorry to understand that these aspects didn't meet your expectations. We have specific protocols we follow which we’ll review to ensure every guest enjoys their stay to the fullest. Thanks for your feedback, and we hope to have the chance to provide you a superior experience in the future.

6/10 Okay

Solomon

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice place at a good value
Stayed 2 nights in May 2024
Response from Customer Service on May 14, 2024
Solomon, we appreciate the short but sweet review. It's good to learn that you found the Sonesta Select Los Angeles LAX El Segundo to be a worthy place. We aim to provide our guests with great value and we're glad you recognized this. We hope you choose to stay with us again in the future.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
The property was a block off pacific coast highway but in an industrial area. Fast food close by only.
Stayed 2 nights in May 2024
Response from Customer Service on May 14, 2024
Samuel, thank you for sharing your thoughts. It's great to hear that our location was convenient for your needs. At Sonesta Select Los Angeles LAX El Segundo, we understand that the surrounding area has an industrial feel, yet we're pleased to be near a selection of quick dining options. We appreciate your feedback and hope your overall stay was enjoyable.

6/10 Okay

Jorge

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Thank you for taking the time to share your feedback, Jorge.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Close to LAX and provided breakfast.
Stayed 1 night in May 2024
Response from Customer Service on May 12, 2024
Joyce, it's great to hear that you appreciated the proximity of Sonesta Select Los Angeles LAX El Segundo to LAX and enjoyed our complimentary breakfast. We look forward to serving you again in the future. Safe travels!

6/10 Okay

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't realize that there are two Sonesta properties near LAX. We ended up on the wrong shuttle to the wrong Sonesta, after following the directions on the hotel website for taknig the shuttle from the airport. We had an early morning flight and had to pay for an Uber to get back to the airport. It would be nice if the shuttle ran early enough in the morning to catch a 7:00 AM flight. Staff was friendly and helpful and room was clean
Stayed 1 night in May 2024

8/10 Good

Khalil

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on May 10, 2024
Thanks for the 4/5 rating, Khalil!We're thrilled you enjoyed your time at Sonesta Select Los Angeles LAX El Segundo so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

6/10 Okay

Gillian

Travelled with partner
Liked: Cleanliness
Okay value for money but parking fee is expensive ($30 per night) compared to other hotels, this is also not super clear at the time of booking so we weren’t aware that there would be a fee for this until we checked in. The bathroom set up was a bit strange, the toilet and the bath/shower were in one room and the sink was in the main area so a bit mismatched. Rooms are quite dull too, it was fine as we weren’t in the room that often but not the best.
Stayed 2 nights in May 2024
Response from Customer Service on May 8, 2024
Gillian, thank you for sharing your feedback. We understand that our parking fee was unexpected and we do our best to clarify additional costs during the booking process. It's also noted that you found the bathroom layout and the setting of the rooms not to your liking. We appreciate your input and will look into these matters for potential improvements, as our guests’ comfort is a priority for us. We hope your future stay and experiences elsewhere are more fulfilling to your preferences.

10/10 Excellent

Krysia

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on May 6, 2024
Thank you for the excellent rating, Krysia!Our goal is to go above and beyond to ensure our guests have a memorable experience at Sonesta Select Los Angeles LAX El Segundo! We look forward to hosting you again soon.

8/10 Good

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on May 6, 2024
Thank you for the 4/5 rating, Darryl!We are excited to see that you had an enjoyable experience at Sonesta Select Los Angeles LAX El Segundo. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excellent

Lee

Stayed 4 nights in Apr 2024

10/10 Excellent

Amritpal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Customer Service on May 3, 2024
Amritpal, it's wonderful to hear you found your stay at Sonesta Select Los Angeles LAX El Segundo to be very satisfactory. We value your feedback and hope to welcome you back soon.

8/10 Good

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Eddy, thanks for your rating of Sonesta Select Los Angeles LAX El Segundo. We appreciate the feedback and hope to see you again in our hotel soon.

6/10 Okay

David, Las Vegas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property needs a major refresh. Mildew smell throughout the hallway and inside room. Carpets look old with stains. I arrive at night poor visibility more lights are needed throughout the parking lot it's very dark around the property not safe especially at night as you cant see very well.
Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
David, we appreciate your feedback and apologize for any discomfort you may have experienced. Your feedback regarding the needing room improvements and lighting in the parking area is noted. We assure you that we are committed to enhancing our guests' experiences and are actively working towards improvements. Your comfort and safety are our top priorities. We hope we have the chance to better serve you in the future.

10/10 Excellent

YOLANDE, encinitas

Stayed 1 night in Apr 2024
Response from Customer Service on May 21, 2024
Yolande, thank you for your stellar rating! The team at Sonesta Select Los Angeles LAX El Segundo is thrilled to know you had a great experience. We look forward to your next visit!

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice hotel with lots of peace & quietness.
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Jermaine, thank you for sharing your experience at Sonesta Select Los Angeles LAX El Segundo. We're thrilled to hear you appreciated the serene environment we offer. Looking forward to welcoming you back in the future for more relaxation.

6/10 Okay

Cecilia

Disliked: Amenities
you have to pay for parking which I had in mind it was complementary but its extra. you have to pay $20 extra if you want to park in this location eve though they have plenty of parking spots available. the next day when i went to do the check out i asked if i was able to grad breakfast. I was told my room did not include breakfast. It was just me, i was thinking on grabbing a fruit or a drink for the road but my almost $200 a night did not include breakfast nor parking
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Cecilia, thank you for taking the time to share your experiences. We understand the parking and breakfast expectations may not have been aligned with your stay and we regret hearing this didn't live up to your expectations. We strive to clearly communicate any additional charges to our guests and regret if this was not made clearer for you. We appreciate your feedback and be assured it will be used to improve future guest experiences. Looking forward to welcoming you back for a more seamless experience in the future.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and quiet
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Elizabeth, thank you for such a wonderful review! At Sonesta Select Los Angeles LAX El Segundo, we take pride in providing a quiet and peaceful environment for our guests. We're delighted to know we hit the mark for you and we look forward to welcoming you back in the future.

10/10 Excellent

Jamez

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Super convenient lot of restaurants in the area that are walking distance.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 29, 2024
Jamez, thank you for taking the time to share your stellar experience at Sonesta Select Los Angeles LAX El Segundo. We're thrilled to know our prime location, within easy reach of various dining options, added to the convenience of your stay. Your wonderful feedback is greatly appreciated and we're eager to deliver another memorable visit for you in the future.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Jamie, thank you for choosing Sonesta Select Los Angeles LAX El Segundo for your stay. We're thrilled your experience was excellent, and we hope to see you again for another fantastic stay next time your travels bring you to Los Angeles.

4/10 Poor

Alexa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Apr 29, 2024
Alexa, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

8/10 Good

lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
We appreciate you sharing this positive rating, Lance!The comfort of our guests is important to us so we can't wait to see you back again at Sonesta Select Los Angeles LAX El Segundo. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and everything you need is in the area. The rooms are huge with plenty of space .
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Anthony, thank you for your glowing feedback. It's wonderful to know that you appreciated the spacious rooms and convenient location of Sonesta Select Los Angeles LAX El Segundo. We're thrilled your stay was enjoyable and we look forward to welcoming you back on your next visit.

8/10 Good

Samarie

Liked: Cleanliness, amenities, property conditions & facilities
It was in then suburbs.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 25, 2024
Samarie, thank you for your feedback about Sonesta Select Los Angeles LAX El Segundo's location. We hope it offered a relaxing retreat and look forward to welcoming you back the next time your travels bring you to our area.

4/10 Poor

Emma

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 25, 2024
Emma, it seems like your stay didn't meet your expectations, which we regret hearing. We are always here to listen to and improve from our guest's feedback. We sincerely hope you consider visiting again for an enhanced experience.

4/10 Poor

Joseline

Stayed 1 night in Apr 2024
Response from Customer Service on May 12, 2024
We appreciate the feedback, Joseline.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, quiet, convenient, easy parking— though I wish there were more lighting around the parking area. The beds are comfortable and the rooms are spacious.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Astrid, thank you for the stellar review. It's delightful to know that you enjoyed the convenience, serenity, and spaciousness of your room at Sonesta Select Los Angeles LAX El Segundo. The comfort of our beds is something we take pride in. Your feedback about the need for enhanced lighting in the parking area has been noted and passed onto our management for review. We look forward to your next visit.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to sleep near LAX airport after long flight from UK. Rooms and staff were great. Easy to find. Only surprise was $30 parking charge that was unexpected. Otherwise all good. Thanks
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Timothy, it's fantastic to hear that Sonesta Select Los Angeles LAX El Segundo provided a comfortable rest after your long journey from the UK. We're pleased that you found our location convenient and our team members exemplary. With regards to the parking facilities, we strive to maintain competitive prices for the area. These additional amenities are meant to enhance the overall experience of guests like yourself. We look forward to your next visit.

10/10 Excellent

Astrid

Stayed 1 night in Apr 2024
Response from Customer Service on May 9, 2024
Astrid, your high rating brings much joy to Sonesta Select Los Angeles LAX El Segundo. We're delighted to have met your expectations during your stay and hope to welcome you back for another outstanding experience in the future.

6/10 Okay

Sarah

Travelled with family
Disliked: Cleanliness
It was good we arrived in the dark of night… when we woke up in the morning I was horrified to see how dirty the room was. There was broken glass on the carpet and the carpets looked like they had not been vacuumed for quite a while. The room was also just not in good condition with the bed worn out and large stains. Things in the hallways and the stinky elevator were not any better. Management does make sure the lobby appears nice but while waiting for the airport shuttle my daughter noticed a giant stain on the couch. It was a place to sleep after our flight was cancelled. Just glad we didn’t come home with bedbugs are something like that.
Response from Customer Service on Apr 18, 2024
Sarah, we're genuinely sorry to hear about the cleanliness issues you experienced. Ensuring a comfortable and impeccable environment for our guests is a top priority, so it's regrettable that your room did not meet these expectations. Your feedback on the condition of the room and public areas has been noted and will be reviewed by our team of professionals. We hope you can give us another chance to demonstrate the high-quality hospitality usually appreciated by our guests.

10/10 Excellent

Pengxiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice services
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Pengxiang, thank you for sharing your experience at Sonesta Select Los Angeles LAX El Segundo. We're delighted to hear your kind words about our service. Our team members are dedicated to providing a high-quality experience for our guests. We look forward to welcoming you back in the future.

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Astrid, it's wonderful to see your high rating! We're delighted to know that you enjoyed your stay at the Sonesta Select Los Angeles LAX El Segundo. It will be a pleasure to welcome you back in the future.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast area and food choices.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Eric, we're delighted to hear that you enjoyed the breakfast area and the variety of food at the Sonesta Select Los Angeles LAX El Segundo. We love adding value to our guests' mornings with a great breakfast spread. Thanks for your positive review. We can't wait to welcome you back on your next visit.