Poor service. We waited 5 hours in the lobby as our flight was early and we couldn’t check in until 4:00. At 3:30 there were a few families that came in and they were given their hotel room keys and off they went to their room. I went to ask how they got their room and we had to wait until 4:00. Eloise told me they paid the early check in fee. We saw this family after and asked if they had paid for the early check in…no they did not. We waited until 4:00, went to the desk and they didn’t have our room ready. You’ve got to be kidding me. I booked a double queen room with a balcony overlooking the pool. About 20 minutes later they gave us a room on the first floor overlooking a parking lot. We walked into the room, there was an ionizer running. I opened the patio door and tried to lock it. It didn’t lock…we are on the first floor. Then they came in to take the ionizer out of the room, I think they tried to do this before we got there but we got to the room first. We questioned the ionizer and apparently the guest before us wasn’t a very good guest. We went back to the desk to tell them to get us another room. Finally around 4:45 we got another room, third floor, facing the busy road. No balcony where we could sit out and enjoy the evening. I am so disappointed in this hotel. Never again. The fellow working when we got there at 11:00 am was super nice. We left our luggage with him while we went to get something to eat. Eloise needs customer service training.