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Reviews of Courtyard Palo Alto Los Altos

3 out of 5
Courtyard Palo Alto Los Altos
4320 El Camino Real, Los Altos, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 493 out of 773 reviews" "
Rating 8 - Good. 204 out of 773 reviews" "
Rating 6 - Okay. 52 out of 773 reviews" "
Rating 4 - Poor. 16 out of 773 reviews" "
Rating 2 - Terrible. 8 out of 773 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nanshi, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Marissa Palisoc-Assistant General Manager on Apr 13, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Katherine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was helpful.
Stayed 2 nights in Mar 2024
Response from Marissa Palisoc-Assistant General Manager on Apr 5, 2024
Thank you for your positive feedback on your stay. We are committed to providing comfortable accommodations and memorable services. We appreciate your business.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
The staff members in the restaurant are incredibly nice and interested in accommodating your needs. I have eaten there twice, and both times had a wonderful waiter. The rooms are very comfortable and fairly new. Nicely done.
Stayed 1 night in Mar 2024
Response from Marissa Palisoc-Assistant General Manager on Mar 4, 2024
Thank you so much for taking the time to share your positive feedback and stay experience. We strive to provide our guests with comfortable accommodations and memorable services. We truly appreciate your business

10/10 Excellent

Xiaodong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the Telsa charging, saved me lots of time. Room is clean, and bed is comforable.
Stayed 2 nights in Feb 2024
Response from Marissa Palisoc-Assistant General Manager on Feb 28, 2024
Thank you so much for taking the time to share your positive feedback and stay experience. We strive to provide our guests with comfortable accommodations and memorable services. We truly appreciate your business.

10/10 Excellent

Kaushik, East Palo Alto

Good hotel
Stayed 1 night in Feb 2024
Response from Marissa Palisoc-Assistant General Manager on Feb 26, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marissa Palisoc-Assistant General Manager on Feb 26, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Rhonda

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Marissa Palisoc-Assistant General Manager on Feb 15, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Mario, Antioch

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marissa Palisoc-Assistant General Manager on Jan 19, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Hector

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oo
Stayed 1 night in Jan 2024
Response from Marissa Palisoc-Assistant General Manager on Jan 12, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nader ElKabbany, General Manager on Jan 9, 2024
Thank you so much for the perfect review score. We strive to provide our guests with comfortable accommodations and friendly/professional service and we appreciate your business.

10/10 Excellent

Evelyn, Daly City

Travelled with family
Stayed 1 night in Dec 2023
Response from Marissa Palisoc-Assistant General Manager on Jan 7, 2024
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marissa Palisoc-Assistant General Manager on Dec 30, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marissa Palisoc-Assistant General Manager on Dec 10, 2023
Thank you for staying with us. We strive to create a comfortable and enjoyable guest experience and we truly appreciate your business.

4/10 Poor

chopin

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Coffee machine and microwave are broken. Air conditioning is for cool air only. I stayed there on 12/2 - it's a winter day. The blanket for the sleeping bed is too thin. I was too cold to fall into sleep.
Stayed 1 night in Dec 2023
Response from Marissa Palisoc-Assistant General Manager on Dec 10, 2023
Thank you for taking the time to inform us about your recent stay with us. Providing the highest level of hospitality is our top priority, and I would like to apologize for not meeting your expectations. I have shared your survey scores with our leadership team to develop focused improvement plans for the areas you highlighted in your feedback. We hope that you will consider staying with us again when your travels bring you back to the area, and we will do our best to ensure that your next stay with us is a memorable one.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that there was no charge for parking. Nice underground parking garage felt safe and comfortable. Disappointed in need to pay for breakfast. Room was nice but small
Stayed 1 night in Nov 2023
Response from Nader ElKabbany, General Manager on Nov 28, 2023
Thank you so much for providing us with your stay feedback and your great comments regarding our Free parking and our well-appointed guestrooms. The Courtyard by Marriott brand features the Bistro restaurant with Starbucks specialty coffees and a variety of freshly prepared menu items for your guests to choose. We truly appreciate your business.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and neat. They have underground parking that is easy to use and location to the elevators was very convenient
Stayed 1 night in Nov 2023
Response from Marissa Palisoc-Assistant General Manager on Nov 19, 2023
Thank you for your stay feedback. We're thrilled to have met your expectations and provided you with a wonderful environment. Your comments will be shared with our team to celebrate a job well done. We strive to provide guests with comfortable accommodations and memorable services, and we appreciate your business.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoy all the amenities and comfort of this hotel
Stayed 2 nights in Nov 2023
Response from Marissa Palisoc-Assistant General Manager on Nov 11, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My birthday weekend
This is our favorite place to stay always so accommodating
Stayed 2 nights in Nov 2023
Response from Marissa Palisoc-Assistant General Manager on Nov 9, 2023
Thank you for your stay feedback. We're thrilled to have met your expectations and provided a wonderful environment. Your comments will be shared with our team to celebrate a job well done. We strive to provide guests with comfortable accommodations and memorable services, and we appreciate your business.

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Oct 2023
Response from Marissa Palisoc-Assistant General Manager on Nov 5, 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness
The breakfast service of the property is substandard.
Stayed 4 nights in Oct 2023
Response from Marissa Palisoc-Assistant General Manager on Oct 15, 2023
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Food and Beverage Leadership Team to ensure the necessary guidelines and future plans are in place and reviewed to improve and prevent our guests' perception of our property's substandard breakfast service.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

iuliana

Stayed 1 night in Oct 2023
Response from Marissa Palisoc-Assistant General Manager on Nov 5, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. The pool area and comfy sun-chairs, the dozy bed and all the room amenities, the cleanliness of the whole facility, the free snacks (pizza, popcorn, chips)...The only thing I didn't like was a $200 deposit (for one night) that isn't refundable for 5-7 business days. This was excessive. Otherwise, I'd happily return.
Stayed 1 night in Oct 2023
Response from Marissa Palisoc-Assistant General Manager on Oct 12, 2023
Thank you so much for providing us with your stay feedback and comments. I have shared your feedback and comments as well as your survey rating with our team to continue our focus on exceeding our guest's expectations. We strive to provide our guests with high-level accommodations and memorable service and we truly appreciate your business.

10/10 Excellent

INJONG

Stayed 2 nights in Oct 2023
Response from Marissa Palisoc-Assistant General Manager on Oct 12, 2023
Thank you for staying with us. We strive to provide our guests with high-level accommodations and memorable service and we truly appreciate your business.

10/10 Excellent

renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredible. The rooms are clean and very comfortable. The restaurant had really good drinks and the tuna tartare was everything. 10/10 would recommend, i look forward to my next stay here.
Stayed 1 night in Oct 2023
Response from Marissa Palisoc-Assistant General Manager on Oct 6, 2023
Thank you so much for providing us with your stay feedback. We are thrilled to hear that we met your expectations and provided a wonderful environment. Your comments will be shared with our team as a way of celebrating a job well done. We strive to provide our guests with comfortable accommodations and memorable services and we truly appreciate your business.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our Staycation!
Great Stay!!
Stayed 2 nights in Sep 2023
Response from Marissa Palisoc-Assistant General Manager on Oct 5, 2023
Thank you for staying with us. We appreciate your business!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. The room is very comfortable and tastefully decorated. A refrigerator, microwave, and a coffee maker are included, which is very helpful. The room have a very comfortable chair-and-a-half with an ottoman -- a very nice spot for watching TV or reading. Much better than they typical hard straight chair that might be in other rooms around a table. A pleasure to be here.
Stayed 1 night in Sep 2023
Response from Marissa Palisoc-Assistant General Manager on Sep 25, 2023
Thank you so much for providing us with your stay feedback. We are thrilled to hear that we met your expectations and provided a wonderful environment. Your comments will be shared with our team as a way of celebrating a job well done. We strive to provide our guests with comfortable accommodations and memorable services and we truly appreciate your business.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Courtyard Marriott Los Altos Palo Alto- they have an awesome staff that remembers us each time, it’s quiet and always comfy.
Stayed 1 night in Sep 2023
Response from Marissa Palisoc-Assistant General Manager on Sep 24, 2023
Thank you so much for providing us with your stay feedback. We are thrilled to hear that we met your expectations and provided a wonderful environment. Your comments will be shared with our team as a way of celebrating a job well done. We strive to provide our guests with comfortable accommodations and memorable services and we truly appreciate your business.

10/10 Excellent

Haolin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was very good, the room was clean and the service staff was friendly. One thing that needs to be improved is that the garage is not gated and outsiders can easily enter the hotel which is a concern for security.
Stayed 5 nights in Sep 2023
Response from Marissa Palisoc-Assistant General Manager on Sep 20, 2023
Thank you for taking the time to provide us with your recent stay experience feedback. Your feedback is very important to us to continue our focus to exceed our quests' expectations and continue to focus on enhancing the areas that you mentioned in your survey. Pardon us for the entrance gate as it is currently non-operational due to a sudden collapse. As of now, we do not have an estimated time when the replacement parts will arrive. To ensure that the gate does not suffer any more damage, we will be keeping the gate open and our 24/7 surveillance camera is active. Once again, thank you for your feedback and We truly appreciate your business.

10/10 Excellent

Parry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a very nice area. Have a full bar and restaurant. Food was good!
Stayed 1 night in Sep 2023
Response from Marissa Palisoc-Assistant General Manager on Sep 8, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

MELISSA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice.
Stayed 2 nights in Jul 2023
Response from Marissa Palisoc-Assistant General Manager on Aug 31, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Annmarie

Travelled with partner
Liked: Amenities
Clean, quiet, good food, nice pool & hot tub. Helpful staff. Would stay again.
Stayed 4 nights in Aug 2023
Response from Marissa Palisoc-Assistant General Manager on Aug 30, 2023
Thank you so much for taking the time to share your positive stay feedback. We are always thrilled to hear that we have satisfied our guests' expectations. Your feedback and comments will be shared with our team to celebrate delivering memorable guest experiences and we genuinely appreciate your business.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel. Small, but very comfortable room with a small refrigerator and a microwave. I had a lovely dinner in the restaurant even though I arrived fairly late. The facilities are fairly new and very nice. The only problem is security. Anyone can get into the parking lot and take the elevator to any floor of the hotel — no key required.
Stayed 1 night in Aug 2023
Response from Marissa Palisoc-Assistant General Manager on Aug 30, 2023
Thank you so much for providing us with your stay experience and your feedback. We strive to exceed our guest's expectations. Your comments regarding the parking lot and elevator security will be shared with our leadership team to address in our future plans and updates. We appreciate your business.

8/10 Good

Hsien-Pao, Folsom

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel was really clean and neat.
Stayed 1 night in Aug 2023
Response from Marissa Palisoc-Assistant General Manager on Aug 28, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Guanning

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Marissa Palisoc-Assistant General Manager on Aug 26, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Marissa Palisoc-Assistant General Manager on Aug 26, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jose

Stayed 1 night in Aug 2023
Response from Marissa Palisoc-Assistant General Manager on Aug 26, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Lucille

Liked: Cleanliness, property conditions & facilities, room comfort
We only stayed for 1 night so didn't really explore the hotel that much. But the room was clean the bed is soft. I had a good night sleep. So I'll give it two thumps up.
Stayed 1 night in Aug 2023
Response from Marissa Palisoc-Assistant General Manager on Aug 19, 2023
Thank you so much for taking the time to share your positive stay feedback. We are always thrilled to hear that we have satisfied our guests' expectations. Your feedback and comments will be shared with our team to celebrate delivering memorable guest experiences and we genuinely appreciate your business.

10/10 Excellent

Kimberly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is restaurant/bar was slow Also, I requested a towel and extra coffee the night before and called the next morning and never got them.
Stayed 1 night in Aug 2023
Response from Marissa Palisoc-Assistant General Manager on Aug 13, 2023
Dear Kimberly,Thank you for taking the time to provide us with your recent stay experience feedback. Your feedback is very important to us to continue our focus to exceed our quests' expectations and continue to focus on enhancing the areas that you mentioned in your survey. At the Courtyard by Marriott Palo Alto - Los Altos, we strive to provide our guests with high-level accommodations and positive memorable experiences.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Marissa Palisoc-Assistant General Manager on Aug 8, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2023
Response from Marissa Palisoc-Assistant General Manager on Aug 6, 2023
Thank you so much for taking the time to share your positive stay feedback. We are always thrilled to hear that we have satisfied our guests' expectations. Your feedback and comments will be shared with our team to celebrate delivering memorable guest experiences and we genuinely appreciate your business.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Marissa Palisoc-Assistant General Manager on Aug 6, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice hotel.
Stayed 1 night in Jul 2023
Response from Marissa Palisoc-Assistant General Manager on Aug 1, 2023
Thank you for staying with us. We appreciate your business!

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and relaxing.
Stayed 1 night in Jul 2023
Response from Nader ElKabbany, General Manager on Jul 31, 2023
Thank you so much for taking the time to provide us with your stay feedback and your positive comments. We strive to provide all our guests with memorable accommodations and services and we truly appreciate your business.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant, pool and patio are great.
Stayed 2 nights in Jul 2023
Response from Marissa Palisoc-Assistant General Manager on Jul 31, 2023
Thank you for staying with us. We appreciate your positive feedback!

10/10 Excellent

Fay, Woodland Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property! I never leave reviews but was blown away by the kindness of the receptionist and staff. Had to give it the credit due! Rooms are clean and cozy with high ceilings. Restaurant was fabulous. We will definitely be back!
Stayed 1 night in Jul 2023
Response from Marissa Palisoc-Assistant General Manager on Jul 31, 2023
Thank you so much for taking the time to share your positive stay feedback. We are always thrilled to hear that we have satisfied our guests' expectations. Your feedback and comments will be shared with our team to celebrate delivering memorable guest experiences and we genuinely appreciate your business.

10/10 Excellent

Eric

Stayed 1 night in Jul 2023
Response from Marissa Palisoc-Assistant General Manager on Jul 31, 2023
Thank you for staying with us. We strive to provide our guests with high-level accommodations and memorable services and we appreciate your business!

10/10 Excellent

Gurbaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Marissa Palisoc-Assistant General Manager on Jul 27, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Ruizhu

Liked: Cleanliness, staff & service, property conditions & facilities
My hotel for future business trips! Really good
Stayed 9 nights in Jul 2023
Response from Marissa Palisoc-Assistant General Manager on Jul 20, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Andras, Blainville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in the bay area
Stayed 2 nights in Jul 2023
Response from Marissa Palisoc-Assistant General Manager on Jul 18, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Vincent Jerome, san diego

Liked: Cleanliness, staff & service, property conditions & facilities
The guest service were great
Stayed 1 night in Jul 2023
Response from Marissa Palisoc-Assistant General Manager on Jul 18, 2023
Thank you for staying with us. We appreciate your feedback!