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Reviews of Somerset Apartments Lord Howe Island

3 out of 5
Somerset Apartments Lord Howe Island
Lord Howe Island, Lord Howe Island, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 46 out of 78 reviews" "
Rating 8 - Good. 28 out of 78 reviews" "
Rating 6 - Okay. 4 out of 78 reviews" "
Rating 4 - Poor. 0 out of 78 reviews" "
Rating 2 - Terrible. 0 out of 78 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Frances

Travelled with group
Liked: Cleanliness, room comfort
Comfortable and convenient
Good accommodation; spacious apartments with self-catering facilities. Perfect for a family holiday. Easy walk to shops, bar and restaurant and close to beach.
Stayed 4 nights in May 2021
Response from Bec on May 26, 2021
Thank you for reviewing Somerset. We are pleased you enjoyed your stay and hope to host you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is centrally located. The environment is in keeping with the island. Staff were always helpful.
Stayed 10 nights in May 2021
Response from Bec on May 19, 2021
Thank you for reviewing Somerset, we hope to host you again.

8/10 Good

Tom

Travelled with family
Liked: Cleanliness
Gréât location
Gréât location and beautiful lush gardens make Somerset a great base for your LHI stay. Rooms are basic and bathroom small, but you don’t come to LHI to stay in your room! Large balcony attached to our room was great feature. Staff all friendly & helpful. Overall great value for money on LHI & would stay again.
Stayed 3 nights in Dec 2020
Response from Bec on Jan 24, 2021
Thank you for taking the time to review Somerset, we are so pleased to hear you enjoyed your stay.

8/10 Good

Yvonne

Liked: Cleanliness, room comfort
Very comfortable, excellent location
Very spacious rooms, very comfortable, excellent central location
Stayed 7 nights in Dec 2020
Response from Bec on Dec 18, 2020
Thank you for reviewing Somerset Apartments

10/10 Excellent

Joanna, Sydney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Somerset Apartments are brilliantly located midway between Ned's Beach and the Lagoon/CBD area. Beautiful gardens, lots of BBQ areas and bike racks on site, as well as a laundry building. The apartments are pretty basic but have everything you need. They are scrupulously clean and well maintained, but could do with a bit of a refresh. The Wi-Fi situation is initially a bit irksome, but that is an island wide issue and part of the charm of Lord Howe - an enforced digital detox. You can get coverage at the Transit Lounge at Somerset, so not too bad. Gai and her team are extremely accommodating and run nightly shuttle buses to take guests to the various restaurants located a little way away from the apartments. They also pick up and drop off at the airport. Lord Howe exceeded our expectations. The people living there are extremely kind and within a few days of arriving, we noticed ourselves beginning to adapt to island life and saying good morning to everyone we passed and waving at strangers on bikes and in cars, as is the island custom. The mantra "kindness begets kindness" is highly evident there and we found ourselves inviting strangers to have dinner with us or share a drink and had some of the best evenings we can remember. Snorkelling and hiking are sublime and we were lucky enough to see a couple of sharks as well as some of the most laid back turtles and fish on the planet. Amazing place. Definitely go.
Stayed 4 nights in Nov 2020
Response from Bec on Nov 26, 2020
Thank you for taking the time to review Somerset, we are so pleased to hear you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2020
Response from Bec on Nov 26, 2020
Thank you!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Position, position, position
The location is the best thing about this property - half way between the lagoon & Ned's Beach - and close to the main shops. Nice & level here too as there are plenty of hills on the island. The rooms are all very private and hidden in lush tropical gardens. The room was very comfortable and came with lots of thoughtful extras like backpacks, water bottles & golf umbrellas. Lots of BBQs scattered around the property, plus quite a few laundry's. Also a main transit lounge with plenty of books to swap and lots of tourist info. Office kindly lent us a fan, torches and clothes airer. Plus a courtesy bus runs every night and will drop you at whichever restaurant you want to eat at (the restaurants then drop you home). Will definitely stay here again.
Stayed 7 nights in Mar 2020
Response from Bec on Mar 15, 2020
Thank you for reviewing Somerset. We hope to host you again sometime soon.

8/10 Good

Maria, Brisbane Australia

Travelled with group
Liked: Cleanliness, amenities
great location - easy to walk everywhere - management helpful
Stayed 7 nights in Jan 2020
Response from Bec on Feb 10, 2020
Thank you for taking the time to review Somerset!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Bec on Feb 10, 2020
Thank you for your review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Close to the shops, restaurants and beach. The property is very clean. Staff are friendly and helpful.
Stayed 4 nights in Jan 2020
Response from Bec on Jan 30, 2020
Thank you for reviewing Somerset. We are pleased to hear you enjoyed your stay.

8/10 Good

Felicity/Carmen, South Coast NSW and Blue Mts NSW

Travelled with group
Liked: Cleanliness, amenities
Great situation, close to everything. Walk to Ned's Beach, Post Office and Thompson's store. Very clean apartment, well equipped kitchen. Helpful, friendly staff. Even when I left my precious Kentia palm back in my room after I had been dropped off at the airport, no trouble to go back and collect it for me. I was most grateful for that. I would stay there again when I go back for another relaxing and full of adventure week.
Stayed 6 nights in Nov 2019
Response from Bec on Dec 8, 2019
Thank you for reviewing Somerset Apartments! We are so pleased we were able to get your palm to you. We hope to host you again soon, Merry Christmas!

10/10 Excellent

Jason, Hilo Hawaii

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay on Lord Howe Island. Very convenient location to walk to shops and restaurants and very friendly staff.
Stayed 4 nights in Nov 2019
Response from Bec on Dec 8, 2019
Thank you for your review, we appreciate you taking the time and hope to host you again!

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular Lord Howe
Our stay at Somerset was great everything you could need. Very close to all the amenities and fabulous beches. Wish we could have stayed longer
Stayed 3 nights in Nov 2019
Response from Bec on Nov 17, 2019
Thank you for taking the time to review Somerset. We are so pleased you enjoyed your stay and hope to host you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Perfect location on Ned’s Road, between the Lagoon and Ned’s Beach. Clean, well stocked apartment. Small problems: some sewage smell on first day only, poor tv reception. Overall: it was great accommodation on a wonderful island to visit. Highly recommended.
Stayed 7 nights in Sep 2019
Response from Bec on Sep 28, 2019
Thank you for taking the time to review Somerset. We love hearing you enjoyed your holiday and have noted your feed back. Thank you!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location close to Neds Beach and to local Cafes. Lovely grounds and mostly out of the wind. Apartments clean and tidy and loved the comfy cane arm chairs
Stayed 7 nights in Sep 2019
Response from Bec on Sep 19, 2019
Thank you for taking the time to review Somerset. We are so pleased to hear you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's on Lord Howe Island. What's not to like? It was cool in the rooms, but then it was the coldest time of year.
Stayed 14 nights in Aug 2019
Response from Gai on Aug 22, 2019
Thank you for taking the time to review Somerset.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, location was perfect and accommodation very comfortable.
Stayed 3 nights in Aug 2019
Response from Bec on Aug 19, 2019
Thank you for taking the time to review Somerset. We are pleased to hear you enjoyed your stay and hope to host you again.

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from Bec on Jun 30, 2019
Thank you for reviewing Somerset apartments!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being picked up at the airport and assisted when our baggage didn't arrive was very nice .We loved the location of the property ,being central to both Neds beach & the lagoon beach. The staff were friendly and helpful. Accommodation is comfortable & clean with a relatively new bathroom.The unit / apartment is much better than what the Website pictures show. With checkout being a standard 10.00 a.m it was nice to have an available shower in the transit lounge,which we used after snorkelling between checkout time and being driven back to the airport. Thanks for a wonderful holiday.
Stayed 8 nights in May 2019
Response from Bec on Jun 12, 2019
Thank you for taking the time to review Somerset. We are pleased to hear you enjoyed your stay and hope to host you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located in lush surroundings, easy walk to the wonderful Anchorage cafe, general store, museum and glass bottom boat trips. No mobile phone network and unstable wifi so a great opportunity to enjoy amazing scenery and foreshore walks. Balcony ideal for a quiet coffee or wine o'clock.
Stayed 3 nights in May 2019
Response from Bec on Jun 12, 2019
Thank you for reviewing Somerset. Somerset has such a great location with everything you need in arm's reach!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019
Response from Bec on Apr 17, 2019
Thank you for reviewing Somerset Apartments

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, functional and perfect location close to all the main beaches and services
Stayed 7 nights in Jan 2019
Response from Bec on Feb 13, 2019
Thank you for your review, we are pleased to hear you enjoyed your stay.

10/10 Excellent

Verified traveller

Stayed 6 nights in Jan 2019
Response from Bec on Jun 12, 2019
Thank you!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very obliging staff. Some ceiling fans would help us mainlanders in the afternoon having a post dive snooze!
Stayed 6 nights in Jan 2019
Response from Gai on Feb 13, 2019
Thank you for taking the time to review our apartments.

8/10 Good

Verified traveller

Stayed 7 nights in Dec 2018
Response from Bec on Dec 19, 2018
Thank you for rating Somerset apartments!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2018
Response from Bec on Oct 31, 2018
Thank you for taking the time to review us!

10/10 Excellent

Jann, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation .Great location halfway between Ned's beach and Lagoon.
Stayed 7 nights in Oct 2018
Response from Bec on Oct 24, 2018
hello, Thank you for your review. We are so pleased you enjoyed your stay and hope to host you again!

6/10 Okay

DB32, NZ

Liked: Cleanliness, staff & service, room comfort
Upgraded unit
Having never been to Lord Howe Island we had no idea what to expect. Pleasantly surprised by the spacious gardens, well kept grounds and accommodation. The photo for the advert does not give a good indication of accommodation on offer. Located walking distances to beaches, store,hall for Wednesday night historical movie night and Sunday market day, cafe, post and close to wharf, dive centre and start of hikes.
Stayed 5 nights in Sep 2018
Response from Bec on Oct 3, 2018
Hello, Thank you for your review. Somerset Apartments and Lord Howe Island are very conscious of our environment and try to do all we can to reduce our impact. We have drink bottles, back packs and reusable shopping bags available. Lord Howe Island is plastic bag and plastic straw free. We are pleased to hear you enjoyed your stay and hope to host you again sometime.

8/10 Good

Sue, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropical setting
This apartment was suitably located between the lagoon and Ned’s beach. It was protected from the ever present winds. It was relatively flat to walk or cycle to from Lagoon Rd.
Stayed 7 nights in Sep 2018
Response from Bec on Sep 26, 2018
Hello, Thank you for taking the time to review Somerset. Somerset is a great location on the 'flat' of the island. We are central to the Island's main attractions. Your feedback has been passed onto management. Thanks again!

10/10 Excellent

Frangipani4

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location - unique setting - great experience
We have long thought about going to Lord Howe Island, and much earlier this year our forward-looking research suggested the Somerset Apartments as the right place at the right price - and it proved an excellent choice, meeting and exceeding all our expectations. From when we were picked up at the airport to when we were taken back there at the end of our stay, the facilities and support services plus excellent information about the island and its features and opportunities, underpinned all aspects of a great holiday. The well-designed and very well equipped and comfortably furnished apartments are spaces out in small groups within surrounding lush gardens of sub-tropical palms and flowering shrubs where the loudest sounds are the songs of many and varied birds. Relaxed. Uncommercialised. Peaceful. Perfect.
Stayed 8 nights in Aug 2018
Response from Bec on Sep 12, 2018
Hello!! Thank you for your amazing review!! We are so pleased you enjoyed your stay. Lord Howe Island is an amazing outdoor holiday! Thanks again and we hope to host you again.

10/10 Excellent

Daz, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location.
Great place to stay. Lord Howe did not disappoint. We enjoyed our stay even though it was a little cool in the evening but it was winter. Definitely go again
Stayed 6 nights in Jul 2018
Response from Bec on Aug 1, 2018
Hi Daz, Thank you for taking the time to review Somerset. We are pleased to hear you enjoyed your stay and hope to host you again.

10/10 Excellent

onenightinbangc, victoria Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy. Staff polite. As there are hardly any cars on the island the staff arrange for transfers to hotels/restaurants which was great
Stayed 5 nights in Jul 2018
Response from Bec on Jul 18, 2018
Thank you for reviewing Somerset. We are pleased you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2018
Response from Gai on Jul 2, 2018
Thank you!

10/10 Excellent

Mariana, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay in beautiful surrounds
These apartments are comfortable, spacey and beautifully set in a lovely garden, close to the local "CBD", Post Office, shops and tour operators in the main street. Manager Gai and her cheerful team will welcome you to your holiday home as a guest. You will find flowers in your rooms, all amenities needed for your stay, a bbq in the garden and a few coffee shops and restaurants nearby. Enjoy!
Stayed 5 nights in May 2018
Response from Gai on Jul 2, 2018
Thank you for taking the time to review Somerset

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great value. Very clean. Recently renovated. Friendly staff.
Stayed 7 nights in May 2018
Response from Gai on May 30, 2018
Hello, Thank you for your review. We are pleased you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, conveniently located accommodation
Stayed 6 nights in Mar 2018
Response from Gai on Mar 21, 2018
Thank you for taking the time to review our apartments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic accomodation in paradise that is LHI.
Great position between ‘down town’ and Ned’s beach. Not serviced, but the room was very clean when we got there, and towels changed when needed. Staff very friendly, like everyone else on the island. Good laundry facilities, just don’t forget your $1 coins. Apartment had lots of room and comfortable beds, though bathroom is a little small. Basic facilities in room for cooking and lots of bbq areas outside. Would definitely recommend and consider staying here again.
Stayed 11 nights in Feb 2018
Response from Gai on Mar 21, 2018
Thank you for your review.

10/10 Excellent

Owen, Wollongong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hopefully we will return. Great views, great hosts, great experiences...climbed Mt Gower-never to be forgotten.
Stayed 7 nights in Feb 2018
Response from Gai on Mar 21, 2018
Thank you for your review, we hope to host you again.

10/10 Excellent

Helen, Wollongong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place central to everything.
We spent 12 days here and enjoyed wonderful weather and very caring staff.
Stayed 12 nights in Dec 2017
Response from Gai on Jan 3, 2018
Thank you for taking the time to review Somerset. We are pleased you enjoyed your stay and hope to host you again sometime soon.

8/10 Good

Chris, south coast NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable unit in a lush garden.
The superior one bedroom unit was set in a lush garden and quite comfortable. It is in a good location between Neds Beach and the lagoon. There is a shop and a good cafe/restaurant nearby. The staff were very helpful and friendly. A good stay.
Stayed 5 nights in Dec 2017
Response from Gai on Jan 3, 2018
Thank you for reviewing Somerset!

10/10 Excellent

Debbie, Sydeny Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice apartments close to everything.
Stayed here for 14 nights and was very happy with the accommodation. Close to the town centre and most of the islands facilities. Very friendly staff.
Stayed 14 nights in Nov 2017
Response from Gai on Dec 8, 2017
Thank you for taking the time to review Somerset. We hope to host you again.

10/10 Excellent

Ros, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Comfortable, clean accommodation. Great central location within easy walking distance from Neds beach, Lagoon beach, Anchorage restaurant and Thompson's store.
Stayed 7 nights in Sep 2017
Response from Bec on Sep 17, 2017
Thank you for taking the time to review Somerset. We look forward to hopefully hosting you again sometime.

8/10 Good

Linda, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and well run premises.
We were greeted at the airport and given a tour of the island on our way to our accommodation by our friendly driver. Our accommodation was spotless and comfortable with plenty of towels and other comforts should we need them,. The position of Somerset Apts is one of the best on the island within close walking distance to the main "hub" and also Ned's beach. We didn't hire bikes and found walking to other beaches and sights easy. Each evening we were transported to our chosen venue for dinner and driven back by our dinner hosts. We had a lovely relaxing time and found our Somerset to be all we had hopped for.
Stayed 5 nights in Sep 2017
Response from Bec on Sep 17, 2017
Thank you for reviewing Somerset. We are so pleased you enjoyed your stay.

8/10 Good

Sian, Toowoomba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mid-winter stay
We booked via Wotif with this last available accommodation. It turned out to be wonderful and we had a very happy couple of weeks staying in Frangipani 7 here. Staff are generally very friendly and helpful and small suggestions about path lights being out in some spots were dealt with next day. Cleanliness is terrific, the unit was private and larger than we thought plus, although the ensuite bathroom was not wide, it was a good length and sufficient. Somerset is very close to Thompson's store, Anchorage restaurant, bike hire and also to Ned's Beach. Love that accommodation and restaurants on the island look after getting visitors too and from evening dining - it makes it very easy and somewhat entertaining too. Mid-winter some activities and restaurants are closed, but it didn't stop us from having a top stay on the island. Electric blankets on the queen and single beds kept us warm at night. The unit had a good size balcony overlooking a tropical palm garden. No mobile phone reception is available, but there is wifi access and pay as you go internet available. Friendly Somerset staff picked us up and dropped us back to the airport. We would happily stay here again! Thanks for a fabulous holiday.
Stayed 13 nights in Jul 2017
Response from Gai on Aug 5, 2017
Thank you for taking the time to review Somerset. We are pleased you enjoyed your stay and got to experience beautiful Lord Howe.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful staff and very fair when we were delayed due to Qantas flight cancellations.
Response from Bec on Dec 8, 2019
Thank you for your review!

10/10 Excellent

Gracy, Stdney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near beaches and shops
It was a great place to stay. Love Lord Howe Island. Gorgeous place, friendly, relaxed place.
Bedroom
Lounge/dining table
Lounge dining
Beach, water & mountain

8/10 Good

Warwick, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Very Happy 65 yr olds!

10/10 Excellent

Trevor, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing place
The apartment was bigger than we expected, and well equipped for cooking (microwave and 2 gas rings, bbq under cover round the corner). All very clean. Quiet location with a great setting in amongst the rainforest. The staff were really friendly and helpful especially for organising restaurant dinner bookings, and driving us from/to the airport.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect place to stay in paradise.
Somerset Apartments are centrally located, bright and airy, comfortable and couldn't want for more.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
No heater provided on arrival ...we were cold. First aid kit not updated , no band aids scissors broken which were needed but otherwise very comfortable but we would not revisit.