Superior Room | Living room

Reviews of The Wesley Euston

4 out of 5
The Wesley Euston
81-103 Euston Street, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 303 out of 1005 reviews" "
Rating 8 - Good. 414 out of 1005 reviews" "
Rating 6 - Okay. 159 out of 1005 reviews" "
Rating 4 - Poor. 75 out of 1005 reviews" "
Rating 2 - Terrible. 54 out of 1005 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Princess

Travelled with partner
It was good stay, I have overlooked that this property does not have an AC and it was very hot when we arrived. There was a fan in the room but needed a second fan to keep the room tolerable. The bathroom fan wasn’t strong enough or not sure if there was a fan in there. There were some dust in the room and there was only 2 pillows. Most the staff were friendly and helpful— so thank you to the staff. I picked this hotel as it is very close to the train station which made it all worth it.
Stayed 1 night in May 2024

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n
Stayed 2 nights in May 2024
Response from The Wesley Team. on May 10, 2024
Dear Clive, Thank you for visiting The Wesley Hotel. It is lovely to see that you enjoyed your stay with us. We are looking forward to welcoming you back soon. Kind regards,

6/10 Okay

Jacob

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The shower and water pressure was so weak only the overhead shower worked as the wand shower couldn't build up enough momentum
Stayed 1 night in Apr 2024
Response from The Wesley Team. on May 8, 2024
Dear Jacob, Thank you for visiting The Wesley Hotel and taking the time to leave us your review. We are sorry to read that you experienced some issues with the shower during your stay. Your feedback has been taken and board and will be shared with our maintenance team for further improvement. We hope to get a chance to welcome you back, making your stay a better one. Kind regards,

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff always happy to help with any issues, room was Fantastic, will happily book again
Stayed 1 night in May 2024
Response from The Wesley Team. on May 8, 2024
Dear Dan, Thank you for visiting The Wesley Hotel and taking the time to provide us with your lovely feedback. We are thrilled to read that you had a great stay with us and enjoyed your allocated room. Our staff members are delighted to see that you were satisfied with the services they provided. After all, your comfort and well-being are our priority. It would be wonderful to welcome you back on another occasion. Kind regards,

8/10 Good

Sethavut

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff is very nice , but in every morning have noise from construction side of hotel.
Stayed 7 nights in Apr 2024
Response from . on May 3, 2024
Good Morning Sethavut,Thank you for choosing to stay at the Wesley Euston Hotel. We appreciate the positive feedback regarding the staff. On the other hand, we sincerely apologise for the construction works and noise this may have caused throughout your stay. Kind Regards, The Wesley Team.

6/10 Okay

Jamie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice all in, but over priced for a single bed and the windows were flimsy and I was incredibly cold the entire night. Clean and well stocked just a bit cold. The TV was also not working, I didn’t bother asking to sort as I arrived later and had my phone, but was a bit rubbish to have no option of the tele.
Stayed 1 night in Apr 2024
Response from . on May 3, 2024
Good Morning Jamie,Thank you for choosing to stay at the Wesley Euston Hotel. We appreciate the feedback and will take all highlighted points into consideration. In terms of the price for the room, we do align the prices with other properties within the location. We sincerely apologise for the temperature of the room but would like to mention that we are always able to adjust the heating within the room as well as offering an additional heater. Lastly, the TV will be followed up with the maintenance department to ensure this is fixed. Kind Regards, The Wesley Team.

8/10 Good

Alberto, Coral Springs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good accommodation for the price. Comfortable room, although internet wasn’t very reliable.
Stayed 3 nights in Apr 2024
Response from THE WESLEY TEAM on Apr 19, 2024
Dear Alberto, Thank you for your great review on your stay with us, we appreciate it as it helps us improve ourselves. We are glad to hear that you enjoyed your stay with us and we are sorry for the dissatisfactory things which you have faced during your stay. we hope this won't stop you from choosing our hotel for your future stay.We hope to see you again soon.Kind Regards.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The offer to continually fill up our water bottles was very much appreciated. Breakfast was a bit pricy, so we found local options.
Stayed 3 nights in Apr 2024
Response from . on May 3, 2024
Good Morning Matthew, Thank you for choosing to stay at the Wesley Euston Hotel. We appreciate the feedback on the ammenties within the rooms such as the free water bottle top ups. However, we would like to highlight that we do offer a discounted price for the breakfast upon arrival. Kind Regards, the Wsley Team.

10/10 Excellent

Kai Yu, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Wesley Team on Apr 18, 2024
Dear Kai Yu,Thank you for the great review of your stay with us. We are glad to see that you enjoyed your stay at our Hotel. We looking forward to welcoming you again soon. Kind Regards.

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, friendly staff, excellent breakfast, good room, would recommend for a conveniently located good value for money London stay.
Stayed 1 night in Apr 2024
Response from The Wesley Team on Apr 14, 2024
Dear Steve,Thank you for your great review on your stay with us, we appreciate it as it helps us improve ourselves. We are glad to hear that you enjoyed your stay with us and that our amenities and staff were up to your expectations.We hope to see you again soon.Kind Regards.

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, amenities
Close to Euston Station and about ten minutes’ stride from Saint Pancras. Very clean and tidy hotel. Conveniently close to the upper end of Tottenham Court Road and Gower Street. 15 minute walk to Fitzrovia / Soho restaurant district. Good location if you need to get to UCL.
Stayed 1 night in Apr 2024
Response from The Wesley team on Apr 14, 2024
Dear Vivienne,Thank you for taking the time to share your feedback with us at the Wesley Euston Hotel. We are delighted to hear of your positive experience here. It's great that you were satisfied with our location and the cleanliness of the hotel. We hope to see you again in the future.Kind Regards,

8/10 Good

Amy, Altrincham

Stayed 1 night in Apr 2024
Response from The Wesley Euston Team on Apr 26, 2024
Dear Amy,Thank you for taking the time to leave the rating.We are happy to see that you had a great stay with us.Kind regards,

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps from Euston station.
Stayed 1 night in Mar 2024
Response from The Wesley Team on Mar 14, 2024
Dear Jose,Thank you for choosing the Wesley Hotel for your stay and taking the time to leave your feedback with us. we are really happy to hear that you were happy with our location and we hope you enjoyed your stay. we do hope to have the pleasure of welcoming you back in the future. Kind regards The Wesley Team

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very good and we will be booking to stay there again. Great base for anything around that location. Its not the hotels fault that the surrounding area was abit untidy and a tad shabby but the local area has a number of good eating and drinking locations and always felt safe.
Stayed 1 night in Feb 2024
Response from The Wesley Team on Mar 3, 2024
Dear John,Thank you for your great review of your stay with us. We are glad our Hotel met your expectations .We are looking forward to welcoming you again with us.Kind Regards

8/10 Good

Khalid

Business traveller
Liked: Property conditions & facilities
Practical hotel close to Euston Station.
Stayed 1 night in Feb 2024
Response from The Wesley Team on Mar 2, 2024
Dear Khalid,Thank you for choosing us, and for your review of your stay with us. We are glad that the location of our Hotel was convenient for you.We look forward to welcoming you again with us soon.Kind Regards.

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room. Bathroom quite small. Can hear a lot from the corridor and streets due to location but it’s right next to Euston so that was expected. The price is a little steep but I would stay here again due to the convenient location.
Stayed 1 night in Feb 2024
Response from The wesley euston on Feb 21, 2024
Dear Megan, Thank you for providing us with your feedback. We are delighted to read that you enjoyed the location of the hotel. It would be wonderful to receive you back on another occasion. Kind regards,

8/10 Good

Helen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and excellent breakfast. We had an issue with the bathroom and the team were very helpful in trying to resolve. You can hear a rumble of the trains from Euston Square station from about 7am onwards but not overly loud. Very quiet around the hotel, but a short walk to Euston Square and Euston Undergrounds. All in all a good base to explore from.
Stayed 2 nights in Feb 2024
Response from The Wesley Team. on Feb 19, 2024
Dear Helen,Thank you for providing us with your feedback. We are delighted to read that you enjoyed the location of the hotel, the breakfast, and the cleanliness of your room. It is great to learn that our staff members succeeded to solve the issue you encountered during your stay. It would be wonderful to receive you back on another occasion. Kind regards,

10/10 Excellent

BRENDAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westley was a great experience to stay in staff very friendly and professional. I felt that the reception area should be larger to reflect the quality of the rooms and also the dining area
Stayed 2 nights in Feb 2024
Response from The Wesley Team on Feb 19, 2024
Dear Brendan,Thank you for your great review of your stay with us, we are glad to hear that you enjoyed your time with us and that our services met your expectations.We look forward to welcoming you again soon to our property.Kind Regards

10/10 Excellent

Shani

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Feb 2024
Response from The Wesley Team. on Feb 16, 2024
Dear Shani, Thank you for visiting The Wesley Hotel and taking the time to provide us with your feedback. We are delighted to read that you had a great stay with us and hope to welcome you back on future occasions. Kind regards,

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic service great position for hotel.
Stayed 1 night in Feb 2024
Response from The Wesley Team on Feb 5, 2024
Dear Micheal,Thank you so much for your great review, we appreciate it as it helps us improve ourselves. We are glad to hear that the location of our Hotel was convenient for you and our service was up to your liking.We looking forward to seeing you again soon.Kind Regards.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Wesley Team on Feb 5, 2024
Dear Claire,Thank you so much for your great review, we appreciate it as it helps us improve ourselves. We looking forward to seeing you again soon.Kind Regards.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic staff great hospitality, clean rooms and lots of bars and food nearby
Stayed 2 nights in Feb 2024
Response from The Wesley Team on Feb 5, 2024
Dear Michael,Thank you so much for your great review, we appreciate it as it helps us improve ourselves. We are glad to hear that our cleanliness of the room was up to your expectations and that you found our staff helpful and provided good service for you. We looking forward to seeing you again soon.Kind Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
We had the Executive Suite, it was large, clean and comfortable. Hotel location was great.
Stayed 2 nights in Jan 2024
Response from The Wesley Team on Feb 5, 2024
Dear Sir/Madam,Thank you so much for your great review, we a[[reciate it as it helps us improve ourselves. We are glad to hear that the room was up to your expectations and that the location of our Hotel was convenient for you. We looking forward to seeing you again soon.Kind Regards.

10/10 Excellent

Jeremiah Rahjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Waiting to come back.
Stayed 2 nights in Jan 2024
Response from The Wesley Euston on Jan 30, 2024
Dear Jeremiah, Thank you for leaving some time to give us a review! We are pleased that we have helped to make your stay an amazing one!We are looking forward to meeting you once again! Kind Regards, The Wesley Euston Team

8/10 Good

Abigail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was nicer than I expected. Pretty good place to stay
Stayed 1 night in Jan 2024
Response from The Wesley Team on Jan 26, 2024
Dear Abigail,Thank you for your feedback on your stay. We appreciate all our guest's reviews as it helps us improve our service. We are happy to hear that you enjoyed your stay with us.We looking forward to seeing you soon again.Kind Regards.

8/10 Good

Philip

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Wesley Team on Jan 25, 2024
Dear Philip ,Thank you for choosing The Wesley as your stay,We are glad to have welcomed you to our property, should you have inquiries or questions upon on your next stay with us do not hesitate to contact us.We look forward to welcoming you again to our property.Kind Regards

8/10 Good

Kelvin

Liked: Cleanliness, staff & service
The bath area's gutter is partially choked
Stayed 1 night in Jan 2024
Response from The Wesley Team on Jan 22, 2024
Dear Kelvin,Thank you for your review of your stay, we appreciate all our guests' feedback as it helps us improve our service to satisfy all our customers' needs. We are sorry to hear that you came across an issue with the bathroom. Upon your next stay with us please let us know in advance maybe we can fix it for you or give you another room that will satisfy your preference. Hope this won't stop you from choosing us in the future, we looking forward to welcoming you again soon. Kind Regards.

10/10 Excellent

Ehsan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very good
Stayed 1 night in Jan 2024
Response from The Wesley Team on Jan 19, 2024
Dear Ehsan,Thank you so much for the wonderful review of your stay.If there is something we can improve please let us know on your next stay. We appreciate all our guest reviews as they help us become better. We hope to see you again soon.Kind Regards.

6/10 Okay

Steven

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from The Wesley Team on Jan 19, 2024
Dear Steven,Thank you for your feedback and for choosing us as your accommodation . Please upon your next stay let us know what we could change to make your stay better.Hope to see you soon again.Kind Regards

8/10 Good

Ndidiamaka Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and quite this enabled me study. Room looked cleaning until
Stayed 3 nights in Jan 2024
Response from The Wesley team on Jan 19, 2024
Dear Sylvia, Thank you for taking the time to review our hotel. We are pleased to hear that your stay was satisfactory. It is great to read that you were able to find a quiet space to study. Kind Regards

4/10 Poor

zahraa

Disliked: Staff & service, amenities, property conditions & facilities
I was freezing all night to the point where i slept witb my jacket on. I had an exam at 8am the following day and when i went down to the reception to explain that it is freezing and the ac is dripping he said just put the sun button on. When i went back up that still didnt work. I was freezing to the point where i has to get towels from the bathroom to keep me warm. I did not sleep all night. I deserve compensation for this!! They did not even care to help
Stayed 1 night in Jan 2024
Response from AK on Jan 16, 2024
Dear Zharaa,we would like to express our sincere apologies for the discomfort and inconvenience you experienced during your recent stay with us. We deeply regret that your accommodations did not meet your expectations, and we appreciate you bringing this matter to our attention. Your feedback is invaluable to us, and we take your concerns very seriously. Please know that we are thoroughly investigating the issues you raised with the heating and air conditioning system, as well as the responsiveness of our staff. We understand the importance of a comfortable and restful night's sleep, especially before a crucial exam, and we are truly sorry for falling short of providing that for you. Once again, we apologize for any distress caused, and we appreciate your understanding as we work to rectify the situation. Your satisfaction is of utmost importance to us, and we are committed to making amends for your disappointing experience. We look forward to the possibility of restoring your faith in our services.Warm regards,The Wesley Team

8/10 Good

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would use again
All good. Solid value option very close to Euston. Would stay again
Stayed 1 night in Jan 2024
Response from The Wesley Team. on Jan 15, 2024
Dear Dave, Thank you for taking the time to leave us your review. It is lovely to read that you had a great stay and enjoyed the location of the hotel. We are looking forward to welcoming you back soon. Kind regards,

6/10 Okay

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and in a good location, but if you are a light sleeper then not for you as right above the underground line.
Stayed 3 nights in Jan 2024
Response from The Wesley Team. on Jan 11, 2024
Dear Simon, Thank you for taking the time to provide us with your feedback. It is lovely to read that you appreciated the location of the hotel and the cleanliness of your room. However, we do apologise for the noise you experienced during your stay. Being located near two metro stations can sometimes mean some outside noise. We hope to get a chance to welcome you back, making your stay a better one. Kind regards,

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very comfortable and well furnished. Staff was very friendly and responsive.
Stayed 3 nights in Jan 2024
Response from The Wesley Team on Jan 10, 2024
Dear Thomas,Thank you very much for the wonderful review of your stay. We are happy you enjoyed the service provided by our staff and that our rooms met your expectations.We look forward to welcoming you again soon,Kind Regards

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in London
I brought my 8year old for her birthday and we both had an amazing time staff were lovely our room was presented brilliantly with the birthday package my daughter was over the moon
Stayed 1 night in Jan 2024
Response from The Wesley Team. on Jan 9, 2024
Dear Jodie, Thank you for visiting The Wesley Hotel and taking the time to leave us this kind review. It was a pleasure to welcome you and we are thrilled to see that your daughter had a great birthday celebration with us. It would be a pleasure to welcome you back. Kind regards,

8/10 Good

Ariana

Stayed 1 night in Jan 2024
Response from The Wesley Team. on Jan 9, 2024
Dear Ariana, Thank you for visiting The Wesley Hotel.We are delighted to read that you enjoyed your stay with us and it would be a pleasure to welcome you back soon. Kind regards,

6/10 Okay

Veronica

Disliked: Staff & service, property conditions & facilities
Very basic, a bit dingy and the wifi didn’t work. Error 404 doesn’t help! Asked about places to eat nearby and they would only mention their own restaurant. Close to Euston Train Station but would go to a chain hotel if we needed a stop over again.
Stayed 1 night in Jan 2024
Response from The Wesley Team. on Jan 11, 2024
Dear Veronica, Thank you for visiting The Wesley Hotel and taking the time to leave us your feedbackWe are sorry to see that your stay did not match your expectations. Moreover, our front-of-house team members would have been more than happy to provide you with our second wifi network. We have now taken your feedback on board and will share it with our different departments for further improvements.We hope to get a chance to welcome you back, making your stay a better one. Kind regards,

10/10 Excellent

Thomas F.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Euston convenient
Friendly desk staff, small but comfortable room
Stayed 2 nights in Dec 2023
Response from The Wesley Team on Dec 26, 2023
Dear Thomas,Thank you very much for the wonderful review of your stay. We are happy to hear that our staff and the room met your expectations. The size of the rooms is all advertised on all our channels, feel free on your next stay with us to try a bigger type of room. Hope to see you soon again,Kind Regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Wesley Team. on Jan 31, 2024
Dear Andrew, Thank you for taking the time to provide us with your feedback. It was a pleasure to welcome you and we are thrilled to see that you had a great stay with us. We look forward to welcoming you back on another occasion. Kind regards,

10/10 Excellent

Wan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from The Wesley Team. on Dec 24, 2023
Dear Wan, Thank you for visiting The Wesley Hotel and taking the time to leave us a review.We are thrilled to see that you had a great stay with us and are looking forward to the opportunity to welcome you back soon. Kind regards,

10/10 Excellent

Renita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place for one night before catching a train at Euston Station. This place was perfect! The room might be considered a bit small, but it worked for us for the one night. Only reason for not giving 5 stars across the board was there was road work happening which meant we had to walk a couple extra blocks to the station. Not a show stopper but did cause a little confusion. Would stay here again!
Stayed 1 night in Dec 2023
Response from The Wesley Team on Dec 21, 2023
Dear Renita,Thank you very much for this great review. We are happy to hear that you enjoyed your stay with us.We looking forward to seeing you again soon.Kind Regards.

6/10 Okay

Sarah

Business traveller
Disliked: Property conditions & facilities
Ok hotel for business trip.
Ok hotel for business trip.
Stayed 1 night in Nov 2023
Response from The Wesley Team. on Dec 18, 2023
Dear Sarah, Thank you for taking the time to leave us your review. We are happy to see that you were satisfied with your stay. We are looking forward to welcoming you back soon. Kind regards,

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect..
The whole experience was delightful and would definitely stay there again..
Stayed 1 night in Oct 2023
Response from The Wesley Team. on Dec 18, 2023
Dear Alastair, Thank you for taking the time to provide us with your feedback. We are delighted to hear that you were more than satisfied with your stay. It would be wonderful to receive you back on another occasion. Kind regards,

2/10 Terrible

Sunita

Stayed 2 nights in Dec 2023
Response from The Wesley Team. on Dec 18, 2023
Dear Sunita, Thank you for taking the time to leave us your review.We are sorry to see that your stay did not match your expectations. We would like to get a chance to welcome you back to make your stay a better one. Kind regards,

6/10 Okay

Konstantinos

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from The Wesley Team. on Dec 18, 2023
Dear Konstantinos, Thank you for taking the time to leave us your feedback. We are very sorry to read about your unfortunate experience. We hope to get a chance to welcome you back soon, making your stay a better one. Kind regards,

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023
Response from The Wesley Team. on Dec 18, 2023
Dear Michael, Thank you for taking the time to leave us a review. We are thrilled to see that you had a great stay with us and are looking forward to the opportunity to welcome you back soon. Kind regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 1 night in Dec 2023
Response from Thank you, Kind Regards, The Wesley team on Dec 6, 2023
Dear Guest, Thank you for staying at the Wesley hotel. We're delighted to know you rated us 8 out of 10. We would appreciate it if you could leave more feedback with details regarding your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and nice hotel, would stay again
Stayed 1 night in Dec 2023
Response from Thank you, Kind Regards, The Wesley team on Dec 6, 2023
Dear Guest, Thank you for staying at the Wesley hotel. We're delighted to know you rated us 8 out of 10. We would appreciate it if you could leave more feedback with details regarding your stay.

8/10 Good

Sam

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very comfortable, spacious rooms. You can hear the tube from Euston station go by and there is construction at that station which goes on during the week. Night staff at the front desk are very friendly but the day staff do not even acknowledge you when you come inside.
Response from The Wesley Team on Feb 13, 2024
Dear Sam,Thank you for your feedback, we are sorry to hear that our staff did not meet your expectations, we will follow up on this with our team and we will try to do better. I hope this will not stop you from choosing us again in the future. Kind Regards.

4/10 Poor

Michael

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not very good
For a room that cost over £300 per night I would expect more than a rock hard pullout bed with a wafer thin mattress and sheets. The disruption from train noise all night should be advised. The bar had next to no drinks available and the breakfast at £20 each was stone cold freezing
Stayed 1 night in Nov 2023
Response from The Wesley Team. on Dec 18, 2023
Dear Michael,Thank you for taking the time to leave us your review. We are sorry to read that your experience did not match your expectations and have taken your feedback on board for further improvement. Unfortunately, sometimes our strategic location means some outside noise from the metro stations. We hope to get a chance to welcome you back again.Kind regards,