Lobby sitting area

Reviews of The Resident Soho

4 out of 5
The Resident Soho
10 Carlisle Street, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 753 out of 1003 reviews" "
Rating 8 - Good. 193 out of 1003 reviews" "
Rating 6 - Okay. 37 out of 1003 reviews" "
Rating 4 - Poor. 13 out of 1003 reviews" "
Rating 2 - Terrible. 7 out of 1003 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is really central, plenty of amenities and transportation close by. The room itself was very clean and quiet but the only thing I didn’t like was the pillows. They were way too soft.
Stayed 3 nights in May 2024
Response from Ester - Duty Manager on May 22, 2024
Dear Jo, Thank you for your feedback and for highlighting the convenient location and cleanliness of your room. We're glad you enjoyed your stay overall. We apologize that the pillows were not to your liking. Your comfort is important to us, and we will look into providing a variety of pillow options to better accommodate our guests' preferences. We hope to welcome you back soon!

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the front entrance and accessibility to quick transportation options
Stayed 1 night in May 2024
Response from Laura on May 20, 2024
Dear Edwin,Thank you for your amazing feedback at The Resident Soho!We are delighted to hear you mostly enjoyed our central location very well connected to transportation!We hope to welcome you back in the future!Kind regards,LauraReception Team

10/10 Excellent

Dave, Kissimmee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location Staff is excellent Bars around at night makes it very busy
Stayed 5 nights in May 2024
Response from Mai on May 19, 2024
Dear Dave,Thank you for your review. We are really pleased you enjoyed staying with us and we look forward to welcoming you back soon.Kind Regards,Mai Dahab

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Laura on May 17, 2024
Dear Robert,Thank you for your wonderful feedback at The Resident Soho!We are delighted to see you have enjoyed your time wit us and we hope to welcome you back in the future!Kind regards,LauraReception Team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Access to Elizabeth line
Stayed 4 nights in May 2024
Response from Laura on May 17, 2024
Dear Richard,Thank you for your amazing feedback at The Resident Soho.We are indeed very central located and just 2 minutes by walk from Tottenham Court Road station to access the Elizabeth line.We hope to welcome you back in the future!Kind regards,LauraReception Team

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area. Clean rooms with small kitchenette. Will stay again..
Stayed 3 nights in May 2024
Response from Laura on May 17, 2024
Dear Brendan,Thank you for sharing your lovely feedback at The Resident Soho.We are delighted to hear you enjoyed both our rooms and the very central location of the hotel!We hope to welcome you back soon!Kind regards,LauraReception Team

10/10 Excellent

Eman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Laura on May 12, 2024
Dear Eman,Thank you for your lovely feedback at The Resident Soho!We couldn't' be happier to hear you have enjoyed your stay with us.We hope to welcome you back in the future.Kind regards,LauraReception Team

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Apr 2024
Response from Joan - Duty Manager on May 7, 2024
Dear Steve,Thank you so much for the 5/5 review! We are delighted to hear that you had a fantastic experience with us. Our team works hard to provide exceptional service. We look forward to welcoming you back for another wonderful stay in the future!Kind regards,Joan

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff upon arrival, help with anything. I highly recommend this place.
Stayed 1 night in Apr 2024
Response from B. Lindgreen on Apr 29, 2024
Thank you so so much for your kind feedback Steve.We are so happy to hear that you had a wonderful stay and hope to be welcoming you back soon.Kind regards,Bettina

10/10 Excellent

Sean, Huntersville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, room was clean.
Stayed 3 nights in Apr 2024
Response from Mai on Apr 18, 2024
Dear Sean,It was a pleasure having you at The Resident Soho.Thank you for your kind words.We hope to welcome you back soon.Kind Regards,Mai DahabReception Team

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and spacious. Staff very friendly. Wish there was a restaurant in the hotel, but there are so many options right outside the doors.
Stayed 5 nights in Mar 2024
Response from Joan - Duty Manager on Apr 6, 2024
Dear Elizabeth,Thank you for your feedback! We are glad you enjoyed our clean, spacious rooms and friendly staff. We understand your preference for an onsite restaurant and appreciate your understanding of the many dining options nearby. We hope to welcome you back soon!Kind regards,Joan

10/10 Excellent

George, Durham

Stayed 4 nights in Mar 2024
Response from Joan - Duty Manager on Apr 23, 2024
Dear George,Thank you so much for the 5/5 review! We are thrilled to hear that you had such a fantastic experience. If there is anything else we can do to make your next visit even better, please do not hesitate to let us know. We can not wait to welcome you back!Kind regards,Joan

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close location for our West End show trip. Felt safe walking back with my teenage daughter at 9:30 at night. Hotel was clean and staff were helpful. I called the day before arrival and was able to add a second night on -super helpful. The area around the hotel has definite club/night life scene in the evening.
Stayed 1 night in Mar 2024
Response from Laura on Mar 25, 2024
Dear Susan,Thank you for taking the time to share your lovely feedback at The Resident Soho!The hotel is indeed located in the heart of Soho, surrounded by many attractions, restaurants, shops and so much more..!We couldn't be happier to hear that our team was of help!We hope to welcome you back in the future,Kind regards,LauraReception Team

10/10 Excellent

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location n Soho. Staff at the hotel all very efficient and welcoming.
Stayed 3 nights in Mar 2024
Response from Joan - Duty Manager on Mar 25, 2024
Dear Bernadette,Thank you for your positive feedback! We are thrilled to hear that you enjoyed our prime location in Soho and that our staff made your stay pleasant and welcoming. We strive to provide excellent service, and it is rewarding to know that our efforts were appreciated. We hope to welcome you back again soon for another great experience.Kind regards,Joan

10/10 Excellent

Neus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and chic hotel in a great location, walking distance from Oxford Street and all theatres and yet quiet at night. The staff were lovely and we got a complimentary glass of wine when we arrived. Highly recommended
Stayed 2 nights in Mar 2024
Response from Laura on Mar 24, 2024
Dear Neus,Thank you very much for your lovely review at The Resident Soho!We couldn't be happier to hear that you had a great time with us and that everything was of your liking!We always love to see our guests during our evening drinks between 6pm to 7pm for a complimentary glass of wine and to help with any questions you may have!We hope to welcome you back in the future!Kind regards,LauraReception Team

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay in month. Will return.
Stayed 3 nights in Mar 2024
Response from Laura on Mar 22, 2024
Dear Paul,Thank you for your amazing feedback at The Resident Soho!We couldn't be happier to hear that you have stayed with us twice in a month and that everything was of your liking.We can't wait to welcome you back in the future!Kind regards,LauraReception Team

10/10 Excellent

Maria

Travelled with partner
This hotel is in a very good area close to everything you might need like good restaurants, bars, coffee shops, theatre, etc. The level of service at this hotel is unmatched in my experience. The staff go out of their way to ensure your stay is superb in every way. Service is 10 out of 10 hands down the best I have experienced.
Stayed 4 nights in Mar 2024
Response from Laura on Mar 22, 2024
Dear Maria,Thank you for sharing lovely feedback at The Resident Soho!It is fantastic to hear that you enjoyed your time with us and found everything to your liking.We always aim at providing an outstanding service with a personal touch!Our location is indeed spot and our urban neighbourhood has so much to offer from restaurants, bars, outstanding shopping options and we are home to some of the top rated theatres.Should you plan your next trip to London, we would be delighted to welcome you back.Kind regards,LauraReception Team

10/10 Excellent

Edgar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was in walking distance to many restaurants, in addition the staff was very nice.
Stayed 4 nights in Mar 2024
Response from Ester - Duty Manager on Mar 12, 2024
Dear Edgar, thank you for taking the time to review us and we are really glad you had a pleasant stay with us.We look forward to welcoming you back soon.Have a lovely evening. Very Best,

8/10 Good

Shimon, Ramat gan

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location
Stayed 4 nights in Mar 2024
Response from Laura on Mar 9, 2024
Dear Shimon,Thank you for taking the time to share your feedback with us at The Resident Soho!Thank you very much for your lovely feedback at The Resident Soho!The hotel is indeed located in the heart of Soho, surrounded by many restaurants, attractions, shops and very well connected with public transport!Thank you once again, and we hope to welcome you back in the future.Kind regards,LauraReception Team

10/10 Excellent

Khaled

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s location to one of the most beautiful popular places in Italy decorated with a piece of the most stunning architecture civilizations the obelisk of Egypt that was unforgettable memories
Stayed 2 nights in Mar 2024
Response from Pablo on Mar 16, 2024
Thank you so much for rating us 5/5 Khaled! We are thrilled that you had a wonderful time with us.Warmest regards,PabloReception Team

10/10 Excellent

Jonni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was being on such a low floor making the room dark. Otherwise fab
Stayed 1 night in Mar 2024
Response from Joan on Mar 5, 2024
Dear Jonni,Thank you for the outstanding 5/5 review! We're delighted you enjoyed your stay. Looking forward to hosting you again soon!Warm regards,Joan

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from Laura on Mar 22, 2024
Dear Stephen,Thank you for sharing your amazing review at The Resident Soho!We are delighted to see you have enjoyed your stay with us and we hope to welcome you back in the future!Kind regards,LauraReception Team

10/10 Excellent

Gozde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists were great The candies they offered were great :) The neighborhood was the best
Stayed 2 nights in Feb 2024
Response from Joan on Mar 4, 2024
Dear Gozde,Thank you so much for your kind words! We're thrilled that you had a positive experience with our receptionists and enjoyed the candies we provided. It's always the small details that can make a stay memorable, and we're delighted that you appreciated them.We also love that you found the neighbourhood to be the best. Your feedback is valuable, and we hope to welcome you back for another delightful stay in the future!Warm regards,Joan

10/10 Excellent

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent four star hotel in a superb location.
Stayed 3 nights in Feb 2024
Response from Joan on Mar 4, 2024
Dear Gerard,Thank you for your positive review! We're delighted to hear that you found our hotel to be excellent, especially in terms of our four-star standards. We're also pleased that you appreciated our superb location. We value your feedback, and we hope to have the pleasure of welcoming you back for another excellent stay in the future! Warm regards,Joan

10/10 Excellent

shawn

Stayed 4 nights in Feb 2024
Response from Kieya on Feb 24, 2024
Dear Shawn,Thank you for rating us a 10 out of 10.We are delighted that you enjoyed your stay at The Resident Soho and we hope to see you again soon.Kind regards,Kieya - Reception team.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, room comfort
Pleasant staff and rooms
Very efficient and friendly check-in. Clean and quiet room, although we only had the small double room it was perfectly adaquate for a short stay. We particularly liked the convenience of the little kitchenette with microwave which is very handy for quick snacks. The only things that could be improved is the window didn't open and the window blind was quite difficult to operate with numerous strings. Will definitely return if in the area again.
Stayed 1 night in Feb 2024
Response from Ester - Duty Manager on Feb 20, 2024
Dear Oliver, Thank you for taking the time to review us. We are glad you had a pleasant stay with us. As regards the windows, some of them cannot be open as per Council instructions (Health & Safety). For a future stay, however, please, feel free to put a note while booking or contacting us while booking and we will put a note about your request for a openable window and we will do our very utmost to honour your request. I hope this helps. We look forward to welcoming you soon again at The Resident Hotel - Soho. Very Best,

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a London stay
I loved my time at the Resident. From the moment I was checked in by the incredibly hospitable Jose, a welcoming tone was set. I was in a "small" room which was perfect for a short stay. The Hotel is located in Soho with all that neighborhood has to offer and blocks away from a Tube station. I would stay here again in a heartbeat!
Stayed 1 night in Feb 2024
Response from Ester - Duty Manager on Feb 18, 2024
Dear Sean, Thank you for your kind review and for taking the time to rate us. We are glad you had a pleasant stay with us and that Jose offered excellent customer service for you during your stay. We look forward to welcoming you soon again on a future stay at The Resident Soho. Have a lovely rest of your day.Very Best,

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for theatre land. Good amenities for self catering breakfast. The staff were the stand out positive for this hotel, without exception all staff members were welcoming, professional and friendly 😁 we will be recommending and returning
Stayed 1 night in Feb 2024
Response from Ester - Duty Manager on Feb 18, 2024
Dear Karen, Thank you very much for your lovely review. We appreciate a lot the time you spent to rate us and we are glad you had a pleasant stay with us. We look forward to welcoming you soon again on a future stay. Have a lovely rest of the day.Very Best,

8/10 Good

Yoong Choong

Stayed 2 nights in Feb 2024
Response from Laura on Mar 22, 2024
Dear Yoong Choong,Thank you for sharing your feedback at The Resident Soho!Should you plan your next visit to London, we would be happy to welcome you back!Kind regards,LauraReception Team

6/10 Okay

Abdulaziz

Stayed 1 night in Feb 2024
Response from Ester - Duty Manager on Feb 20, 2024
Dear Abdulaziz, thank you for taking the time to rate us. Please, let us know how we can improve even more our services to provide you a better stay on a future occasion. Very Best,

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed in
Stayed 1 night in Feb 2024
Response from Laura on Feb 10, 2024
Dear Scott,Thank you for your amazing feedback at The Resident Soho!It is really great to hear that you truly enjoyed your time here with us and found everything to your liking.We hope to welcome you back in the near future!Kind regards,LauraReception Team

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was walkable distance.
Stayed 8 nights in Jan 2024
Response from Laura on Jan 29, 2024
Dear Jesus,Thank you for your wonderful review at The Resident Soho!The hotel is located in heart of Soho and is indeed within walking distance to many attractions, shops, restaurants and so much more!We hope to welcome you back in the future!Kind regards,LauraReception Team

10/10 Excellent

Noeleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic and hotel was in a great location
Stayed 2 nights in Jan 2024
Response from Laura on Jan 29, 2024
Dear Noeleen,Thank you for sharing your amazing feedback at The Resident Soho!The team couldn't be happier to hear about your comment.We are also delighted to know, you had a good time in the hotel and enjoyed the central location.We hope to welcome you back in the future.Kind regards,LauraReception Team

4/10 Poor

Martin

Stayed 1 night in Jan 2024
Response from Ester - Duty Manager on Feb 20, 2024
Dear Martin, Thank you for taking the time to rate us. Regarding your score, please, let us know how we can improve our services to provide you a better stay on a future occasion. Very Best,

10/10 Excellent

Simon

Stayed 1 night in Dec 2023
Response from Laura on Mar 22, 2024
Dear Simon,Thank you for your wonderful feedback at The Resident Soho!We are delighted to know you have had a great time with us and we hope to welcome you back in the future!Kind regards,LauraReception Team

10/10 Excellent

Desmond, Bristol

Stayed 1 night in Jan 2024
Response from Laura on Feb 18, 2024
Dear Desmond,Thank you for your lovely feedback at The Resident Soho.We are delighted to see you have enjoyed your stay with us, and we hope to welcome you back in the future!Kind regards,LauraReception Team

10/10 Excellent

Jackson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resident SoHo was a really great property in a vibrant area with lots of restaurant and pub options within a single block. Conveniently located next to a large shopping district as well. Will stay here next time I’m in London!
Stayed 3 nights in Jan 2024
Response from Laura on Jan 20, 2024
Dear Jackson,How delightful to hear your lovely feedback at The Resident Soho!Soho is indeed a very central location, as we are surrounded by many great attractions, restaurants, pubs and so much more!We hope to welcome you back soon!Kind regards,LauraReception Team

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great hotel , super position , friendly staff , lovely rooms, lighting could be better
Stayed 2 nights in Jan 2024
Response from Laura on Jan 20, 2024
Dear Jane,Thank you for sharing your wonderful feedback at The Resident Soho!We couldn't be happier to know, you had a great time with us and you enjoyed the very central location!We hope to welcome you back in the future.Kind regards,LauraReception Team

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Staff friendly. Quiet rooms. Great location. Coffee machine didn’t work but didn’t have chance to let the staff know - I’m sure they would’ve rectified it I had.
Stayed 1 night in Jan 2024
Response from Pablo on Jan 14, 2024
Dear Alex,Thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Pablo

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend the hotel
Stayed 2 nights in Jan 2024
Response from Param on Jan 14, 2024
Dear Andrew,Thank you very much for your nice feedback.we are really glad that you liked our property and our services.we cannot wait to welcome you again.Regards-ParamveerReception Team

8/10 Good

Xiaomin

Liked: Cleanliness, staff & service, property conditions & facilities
Central of everything
Stayed 2 nights in Jan 2024
Response from Param on Jan 14, 2024
Dear Xiaomin,thank you very much for your precious time to give us your feedback. we are glad you liked your stay.Regards-ParamveerReception Team

10/10 Excellent

Maricarmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Pablo on Jan 14, 2024
Dear Maricarmen,Thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Pablo

10/10 Excellent

Yer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and staff was super! Wine was offered every evening from 6-7pm, which was a pleasant surprise. Would absolutely stay here again!
Stayed 5 nights in Dec 2023
Response from Laura on Jan 12, 2024
Dear Yer,Thank you for taking the time to share your amazing feedback at The Resident Soho!We are delighted to hear you had a good time with us and enjoyed your complimentary glass of wine during our evening drinks!We hope to welcome you back in the future.Thank you once again.Kind regards,LauraReception Team

10/10 Excellent

Henrietta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Davide on Jan 10, 2024
Dear Henrietta,thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Davide

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, very helpful Reception staff. Comfy beds and everything you need in the room , even a microwave.
Stayed 1 night in Jan 2024
Response from Davide on Jan 10, 2024
Dear Clare, thank you for reviewing us after your stay at The Resident Soho. We are glad you liked the service provided by our reception staff - we work very hard in order to give our guest a memorable and the best possible experience -. We are also glad you liked the kitchen essential in the room and the effort our house-keeping team always put in order to keep the cleanliness standards as high as possible. We hope to welcome you back soon. Kind regards, Davide

10/10 Excellent

Peter, Pinner

Stayed 1 night in Jan 2024
Response from Davide on Jan 10, 2024
Dear Peter,thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Davide

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, friendly staff and super clean. Room was small and basic but did the job for a one night stay in town.
Stayed 1 night in Jan 2024
Response from Davide on Jan 10, 2024
Dear Amy,thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Davide

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Davide on Jan 10, 2024
Dear Daniel,thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Davide

10/10 Excellent

Baltazar

Stayed 5 nights in Dec 2023
Response from Davide on Jan 10, 2024
Dear Baltazar,thank you for taking the time to review us after your stay at The Resident Soho.We hope to welcome you back soon.Kind regards,Davide

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small hotel tucked in a quiet street steps to bustling Soho bar and restaurant scene. At the front desk Esther was very friendly and welcoming. We enjoyed the nightly glass of wine provided in the lobby. The room was well thought out and efficient in design with lots of storage and thoughtful amenities such as heated towel rack, filtered water and USB outlets by the bed. Housekeeping staff did a great job. Can't wait to.come back.
Stayed 4 nights in Dec 2023
Response from Davide on Jan 10, 2024
Dear Stephen, thank you for reviewing us after your stay at The Resident Soho. We are glad you liked the service provided by our reception staff - we work very hard in order to give our guest a memorable and the best possible experience -. We are also glad you liked the kitchen essentials in our rooms and the effort our house-keeping team always put in order to have the cleanliness standards as high as possible. We hope to welcome you back soon. Kind regards, Davide