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Reviews of The Mandeville Hotel

4 out of 5
The Mandeville Hotel
Mandeville Place, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1009 reviews" "
Rating 8 - Good. 297 out of 1009 reviews" "
Rating 6 - Okay. 79 out of 1009 reviews" "
Rating 4 - Poor. 30 out of 1009 reviews" "
Rating 2 - Terrible. 18 out of 1009 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Philip, Ipswich

Travelled with partner
The stall were first rate. Great area. Hotel was very good to get to stations. Would really recommend this Hotel for staying in London.
Stayed 1 night in May 2024

10/10 Excellent

Hammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mandeville is a great place to stay while visiting London. Staff is very courteous and helpful. Location is amazing. Easy walk to Oxford St. Saint Christopher's etc. Area is very safe for even the late night walks. Concierge is very helpful. We were traveling to Paris and didn't want to take all our luggage on Eurostar; the Hotel kept our suitcases for four days even though we were not staying with them on our return. Will definitely recommend and stay here again.
Stayed 5 nights in May 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, always pleased to help.
Stayed 1 night in May 2024

10/10 Excellent

Danielle, Phoenix

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. The bed was comfortable and the hotel was clean and lovely. It is really close to the underground and tons of shopping and dining. We would definitely stay here again.
Stayed 4 nights in May 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, great room, and excellent location. Wish I could stay longer!
Stayed 1 night in May 2024

8/10 Good

ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms small forf superior.
Stayed 2 nights in May 2024

10/10 Excellent

Carole, Berwick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mandeville was a lovely place to stay while we were in London for a few days. The staff were lovely, friendly and very helpful. The hotel was close to the tube for easy access to wherever we needed to go. We would highly recommend this hotel. It was in a quiet area too.
Stayed 3 nights in Apr 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have been staying in hotels for over 30 years and this was the first time I ever got sent to a room (#103) already occupied by another guest. The dude on reception followed me up when he realised but not until I tried to get in and the incumbent guest was, understandably, pissed off. I then got told some cobblers about a problem with the booking system before I got put in the disabled guest's room (#311), aka the emergency we messed up room.. I reserved a superior room with queen-size bed, the bed was not queen-size and if the room was what the hotel calls "superior", I'd hate to see a "standard" room. Really small room, bathroom almost the same size as the rest of the room. Overall, less than satisfactory. Breakfast was good though.
Stayed 2 nights in Apr 2024

10/10 Excellent

Antonis

Stayed 1 night in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2024

10/10 Excellent

Isis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I recommend you go for bigger room. The superior queen is very tiny. We ended up upgrading. Bigger room is worth it.
Stayed 3 nights in Apr 2024

10/10 Excellent

Abraham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was fantastic. Location phenomenal. Elevators are quick. Love the English breakfast. Bathrooms are a bit small but it was fine as I was traveling solo. Definitely at the nicer side of a 4-star hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Sukhbir

Stayed 2 nights in Apr 2024

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beds are not the most comfortable. Staff is friendly and helpful.
Stayed 3 nights in Mar 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location in London!
Stayed 3 nights in Apr 2024

10/10 Excellent

Velda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with my room and modern feel of the hotel. Room and public spaces were clean. Decor is very nice. Food in restaurant, while not inexpensive, was very good. Area is excellent. Close to tube stations, Oxford Street and Marylebone neighborhood is lovely. Only complaints were about the staff. While they were friendly, most seemed to either not understand what I said or were simply unable to articulate themselves clearly. Perhaps they were new or English isn’t their first language. Finally, I came back to my room one afternoon to find a strong odor of cigarette smoke in the bathroom. As a former smoker, there is no doubt in my mind someone had a cigarette in the bathroom in my absence. The staff blamed it on the vents, but that doesn’t make sense since it is a non-smoking property. I did not want to change rooms, so front desk sent someone up with deodorizer. That did the trick, but I was still unhappy with the fact someone had a smoke in my bathroom! Aside from that unusual event, I would recommend the hotel. Just double check they won’t be refurbishing the hotel during your stay.
Stayed 3 nights in Mar 2024

6/10 Okay

Sri, Roslyn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean. Excellent restaurant service. Excellent concierge service. Water was not restocked and the house staff was reluctant to give extra water despite having a beverage credit. Perhaps a one off incident.
Stayed 3 nights in Mar 2024

10/10 Excellent

chelsea

Liked: Cleanliness, staff & service
Absolutely amazing service.
Stayed 7 nights in Mar 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facility was great. Location was convenient for shopping, sight seeing, and going to shows! Tram and bus stations within walking distance.
Stayed 1 night in Mar 2024

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
An absolute gem of a hotel, not overpriced, in one the best parts of London!
Stayed 6 nights in Mar 2024
Response from Razvan on Apr 1, 2024
Dear Ms Grozdanovic,Thank you very much for the wonderful feedback. As the comments you have left us are very positive we were wondering if you could modify the overall score as it is very low and does not match the comments.We remain at your disposal for further assistance.Warm regards,Razvan GheorgheFront Office ManagerThe Mandeville Hotel

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Staff are excellent.
Stayed 3 nights in Mar 2024

8/10 Good

James

Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm welcome and great location
Stayed 1 night in Feb 2024

8/10 Good

samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating.
Stayed 4 nights in Mar 2024

10/10 Excellent

ChangHui

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospital group of staff and clean hotel. Centrally located. Enjoyed very much.
Stayed 4 nights in Feb 2024

10/10 Excellent

morteza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and enjoyable stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Matt

Stayed 1 night in Feb 2024

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great hotel, great location, good and friendly service, close to shopping and restaurants
Stayed 2 nights in Feb 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Lou

Stayed 1 night in Feb 2024

10/10 Excellent

PM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

CONNIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was close to shopping and restaurants
Stayed 3 nights in Dec 2023

8/10 Good

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and area
Our visit was great. The hotel is so conveniently located and the room and bathroom were very clean. The toiletries were top notch. I would say it is a firmer mattress than I'm used to, but that is just personal preference, perfect otherwise. And everyone was really kind.
Stayed 3 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great midrange hotel my wife and I usually pay top dollar for five star but this hotel was great and she got a nice Gucci bag with the money I saved
Stayed 3 nights in Jan 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Rickey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Great location - close to many restaurants and public transportation. Highly recommended.
Stayed 8 nights in Jan 2024

6/10 Okay

Katie

Okay stay
Hotel is cute, though about a twenty minute walk from most London attractions. The room is okay in size but the bathroom is very small. There is only a glass door that doesn’t offer much privacy. The doors are loud and you can hear a lot. It was fine.
Stayed 2 nights in Jan 2024

10/10 Excellent

Fergal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Greg

Stayed 1 night in Jan 2024

10/10 Excellent

mohamed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , very nice staff, very helpful and friendly. The hotels location is very good.
Stayed 8 nights in Jan 2024

10/10 Excellent

Chrisine

Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities