Thank you for taking the time to share your experience with us on Expedia. We appreciate all guest reviews as they help us identify areas for improvement.We are glad to hear that your overall stay was fine, but we regret the inconvenience caused by the lack of an elevator at our property. We hope the stairs did not detract too much from your stay, and we look forward to hopefully hosting you again with properly set expectations.

Dear Lauren, Thank you for taking the time to share your positive experience staying with us at The Eaton Townhouse. We are delighted to hear that your stay was an enjoyable one.It's wonderful to know that our hotel was the perfect choice for your race weekend. We're pleased we could provide you with a comfortable and hassle-free experience to support your race day.Your feedback about planning to stay with us again and recommending The Eaton Townhouse to friends and family is greatly appreciated. We strive to offer an exceptional hospitality experience for all our guests, especially those participating in major events.Thank you again for the kind review. We look forward to welcoming you back in the future and wish you all the best in your upcoming races.

Dear Nellie,Thanks for taking the time to leave us such a nice review! We are glad to hear that you enjoyed your stay at Eaton Townhouse and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regardsThe Team

Dear,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the roadworks and the difficulty in accessing the room on the top floor.We hope to have the opportunity to welcome you back and accommodate your preferences for a lower floor in the future.Best regard,

Dear,Thank you so much for your kind words! We're thrilled to hear that you found our property lovely and enjoyed the great location. Providing a comfortable stay is our goal, and we're delighted to know that the beds contributed to your overall satisfaction.we look forward to welcoming you back in the future!Best regard Mohammed

Dear ,Thanks for taking the time to leave us such a nice review!We are glad to hear that you enjoyed your stay at Beverly and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards,

Dear Frederick,We apologize for the inconvenience. Thank you for bringing this to our attention. We'll address the heating issue immediately to ensure a more comfortable stay for our guests. We appreciate your understanding.Best regards,

Dear Philip,Thanks for taking the time to leave us such a nice review!We are glad to hear that you enjoyed your stay at Beverly and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards

Dear Nicholas,Thanks for taking the time to leave us such a nice review!We are glad to hear that you enjoyed your stay at Beverly and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards

Dear Tania,Thank you for sharing your feedback about your recent stay at our property. I'm truly sorry to hear that your experience was not up to the standard that we aim to provide to our guests. Your comments are crucial in helping us identify areas for improvement, and I want to address the concerns you've raised.I'm disappointed to learn that the amenities in your room were below your expectations. We take your feedback seriously and will work on enhancing the in-room amenities to provide a more comfortable and convenient experience for our guests.I understand that the inconvenience of checking in at a different location can be cumbersome, and we will assess how we can streamline this process to make it more efficient for our guests in the future.The noise issue you encountered during your stay is certainly not the experience we want for our guests. I apologize for the disturbance caused by the loud street and the disruptive behavior of another guest. We will investigate the matter and put measures in place to ensure a quieter and more peaceful environment for our guests.Your feedback about the room's value in relation to its price is taken into account, and we will reassess our pricing strategy to ensure that our guests receive fair value for their stay.We genuinely appreciate your comments as they guide us in our mission to improve the guest experience. If you have any more details to share or if you plan to stay with us again in the future, please contact us directly so that we can make your next stay more pleasant and comfortable.Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.Warm regards,

Dear,Thank you for sharing your feedback about your stay at the Town Houses and the transfer to the Beverly main hotel. We appreciate your input as it helps us continually improve our services.Regarding the room transfer and lack of an elevator on the 3rd floor, we apologize for any inconvenience this may have caused. We understand the importance of providing assistance with luggage and will ensure we have staff available for such situations in the future.We also appreciate your comments about the room size and the fan provided to help with the A/C unit. We'll certainly take this into consideration when making improvements to our accommodations.Your feedback about the Town House pictures is valuable, and we'll work on ensuring that the images accurately represent the rooms to avoid any discrepancies in guests' expectations.Once again, thank you for taking the time to provide this feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If you have any further comments or questions, please feel free to reach out to our staff, as we are always here to assist you.Best regard

Dear ,Thanks for taking the time to leave us such a nice review!We are glad to hear that you enjoyed your stay at The Eaton Townhouse and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards,

Dear ,Thanks for taking the time to leave us such a nice review!We are glad to hear that you enjoyed your stay at Beverly and that you appreciated our standards of customer service.We really hope to greet you again during your next stay in London.Please do not hesitate to contact us directly.Kind regards,

Dear, thank you for sharing your review. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Regards,

Dear Becca,Thank you very much for your fantastic review. We are hoping to see you again in the future.Regards,

Thank you for your review,We are pleased you enjoyed your time and look forward to welcfoming you back in the future.Regards,

Thank you for your review,We are pleased you enjoyed your time and look forward to welcfoming you back in the future.Regards,Reception Team

Dear guest,Thank you so much for choosing to stay with us at the Beverley Hotel and taking the time to leave us such a positive review. We are thrilled to hear that you enjoyed your time with us and that our staff were able to provide you with exceptional service.We hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,The Beverley Hotel team

Dear Zakariyya,We are disappointed to get the low score from you as there seems to be some misunderstanding regarding the keys collection for your room. We did send out the information confirming the check in and collection of the keys which seems to have overlooked on this instance.

We are sorry that your experience with us was not good on this occasion and would like to know what went wrong here.

Dear Mr. Thewlis, Thank you for providing the feedback about your stay and I’d like to apologize for your experience at The Eaton Townhouse. We have contacted your booking agent and offered our resolution to the matter, who will be in touch with you to provide the feedback.We hope this isolated incident won't deter you from staying with us again.Kind regards,

Thank you for staying with us. We do check in all our guests booked in our hotel at Beverley hotel which is short walk from the Eaton Town House.

Dear Vasti, Thank you for staying with us and providing us with the feedback. We value your comments as these enable us to target the problem areas.

Dear Jayne, We are sorry to read your stay fell short of expectations. Kindly note that after receiving your complaint before you wrote the review, we have checked the mattress and we did not find the stain that you mentioned as already explained to your booking agent. Kindly note that there is a hook rack with hangers in the room, however we apologise if you did not find this useful. Kind Regards,

Dear Jackie, Thank you for sharing your feedback. It is wonderful to read your stay was a 5/5 and you found our staff helpful. We are looking forward to welcoming you again! Warm Regards,

Dear Chun Nam, Thank you for leaving us a review. We are very glad to see that your stay was more than satisfactory. Kind Regards,

Dear Thomas, Thank you for taking the time to leave us your feedback. We are delighted to read your stay was brilliant and that you love staying with us! We are looking forward to welcoming you back again soon. Kind Regards,

Thank you for taking time to provide your feedback and your suggestion. We hope to see you again next time you visit London.

Dear Linda, Thank you for you feedback. We are glad to hear you found the room quiet and our staff helpful, although we are sorry to read your stay was less than satisfactory and that you have found the bathroom in these conditions. Rest assured this is not our cleaning standard at all and this issue has been already addressed with the housekeeping team. We hope you can give us another chance in the future to make your stay a 5/5. Kind Regards,

We are sorry to learn about the issue in your room. We are dealing with the issue so this does not happen again. Thank you for letting us know

Dear Rhys, Thank you for booking with us. We are pleased to learn you had comfortable stay with us and would recommend.

Dear Margaret M, Thanks for choosing to stay with us. We are very pleased that you have found the hotel in a great location and room just what was needed. Even better that we have got everything right so really pleased to get a full marks from you. We look forward to welcoming you back next time you are in London.

Dear Paula, Thanks for booking with us and we look forward to welcome you back again in the future.

Dear Jonathan, Thank you for staying with us. We eagerly await your return visit.

Thank you for providing your feedback. We are happy to provide you the room on ground floor next time you book with us, which will avoid the stairs altogether.

We are sorry that we had to relocate you to Holiday Inn Express due to some plumbing issues, which is now fixed and we are looking forward to welcome you back at Eaton Townhouse next time you book with us.

Dear Guest, Thank you for sharing your feedback. We are very happy to see you had a great stay and that you found the room clean and comfortable. We hope we can welcome you back on your next visit to London. Kind Regards,

Dear Guest, Thank you for taking the time to share your feedback. It is wonderful to read your kind comments regarding our team and we are delighted to see you had a great stay and found the hotel very clean. We hope to have the opportunity to welcome you again soon! Kind Regards,

Dear Guest, Thank you for staying with us. We hope to have the opportunity to welcome you again!

Thank you very much for showing the confidence in our product and services. We are glad that you have stayed with us. We look forward to welcome you back net time you visit London.

We are pleased that we have met your expectations. Thank you for your stay

Thank you for your amazing review! All the best!

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further Kind Regards,