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Reviews of Residence Inn by Marriott London Bridge

4 out of 5
Residence Inn by Marriott London Bridge
201-211 Long Lane, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 288 out of 468 reviews" "
Rating 8 - Good. 126 out of 468 reviews" "
Rating 6 - Okay. 30 out of 468 reviews" "
Rating 4 - Poor. 15 out of 468 reviews" "
Rating 2 - Terrible. 9 out of 468 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious rooms. I will definitely stay again.
Stayed 1 night in May 2024

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Breakfast was great. And location was an easy walk from two Underground stations.
Stayed 4 nights in May 2024

8/10 Good

Patricia

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice location. The staff were not as helpful as I would have liked. Solid hotel. Very small rooms
Stayed 7 nights in Apr 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Fantastic staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

CHUI PING CONITA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and tidy. The layout plan for keeping two beds apart in the room is very good for privacy purpose. Residence Inn provided good facilities for cooking, such as microwave, oven cooker and pans. Breakfast is free provided with different choice of food and drinks.
Stayed 7 nights in Mar 2024

10/10 Excellent

johanna

Liked: Property conditions & facilities
Perfect!
Stayed 4 nights in Mar 2024

10/10 Excellent

Stacia

Liked: Amenities
It was further away from subway than I expected.
Stayed 3 nights in Feb 2024

10/10 Excellent

Elliott

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property room size and overall deal for the price. Walking distance to bridge and plenty of pubs on the way. A train stop from the Abby and just perfect spot.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Steven

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Check in was very friendly and helpful. The room was a little tired with flaky paint on the wall. My main concern with the room was the toilet had been used and not cleaned and the bin was already full. Breakfast was ok but the hot items came out over 20 minutes apart so couldn’t have what I wanted.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Jack

Stayed 6 nights in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a 9-minute walk from the London Bridge station. When looking for it in the rain on the day of arrival, it was very confusing. As there was another Residence Inn nearby, I actually walked in there instead. Since this hotel is great in communications, maybe stating how to walk from London Bridge/Borough Stations, or suggesting the use of taxi, would help the future customers.
Stayed 5 nights in Jan 2024

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Place To Stay
Fantastic few nights at the Marriott London Bridge, great location, really friendly staff and very comfortable rooms. We’ll definitely stay again and would highly recommend 👍
Stayed 2 nights in Jan 2024

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Daniel

Stayed 3 nights in Dec 2023

10/10 Excellent

Roselíne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Dean

Travelled with family
London stay
Food was alright, needed a little more variety. Room was comfortable, spacious and was good for us. Biggest complaint is it needs another elevator, one is just not sufficient.
Stayed 8 nights in Dec 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023

10/10 Excellent

VAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Our stay was fabulous the staff were friendly and good.
Stayed 7 nights in Dec 2023

8/10 Good

Ingunn

Stayed 3 nights in Dec 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Agnieszka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so nice and helpful
Stayed 8 nights in Nov 2023
Response from Residence Inn London Bridge on Nov 28, 2023
Dear guests,Greetings from Residence Inn London Bridge. We are delighted to hear that you enjoyed your stay with us and our stuff fulfill your expectations.I hope you had a safe journey back home and we re looking forward to see you.Kind regards,Gabriela MuraruFront Desk Supervisor

8/10 Good

joseph, media

Stayed 3 nights in Nov 2023

10/10 Excellent

Rebecca

Stayed 2 nights in Nov 2023
Response from Residence Inn London Bridge on Nov 20, 2023
Dear Rebecca,Greetings from Residence Inn London Bridge. We are delighted to hear that you have enjoyed your stay and we hope we made your stay home away from home. We hope you had a safe journey and we hope to see you again.Kind regards,Gabriela MuraruFront Desk Supervisor

8/10 Good

Richard

Stayed 5 nights in Nov 2023
Response from Residence Inn London Bridge on Nov 14, 2023
Dear Mr Richard,Greetings from Residence Inn London Bridge. We are delighted to see that you enjoyed your stay with us and we made you feel home away from home.We hope you had a safe journey and we hope to see you again.Kind regards,Gabriela MuraruFront Desk Supervisor

10/10 Excellent

Darlene

Stayed 2 nights in Oct 2023
Response from Residence Inn London Bridge on Oct 28, 2023
Dear Guest,We are very delighted to hear that we have us 10 out of 10 for our stay, this means that we made you feel home away from home. Looking forward to welcome again and we hope you had a safe journey back home.Kind regards,Gabriela MuraruFront Desk Supervisor

10/10 Excellent

Robyn Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect
Stayed 4 nights in Oct 2023
Response from Residence Inn London Bridge on Oct 21, 2023
Dear Robyn Marie,Greetings from Residence Inn London Bridge. We are delighted to hear that you found our hotel perfect and we made you fell you like home away from home.We hope you had a perfect journey and looking forward to see you soon.Kind regards,Gabriela MuraruFront Desk Supervisor

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Residence Inn London Bridge on Oct 22, 2023
Dear Joel,Greetings from Residence Inn London Bridge. We are very delighted to hear that you really enjoyed your stay with us and we made you feel home away from home.We hope you had a safe journey and looking forward to welcome you.Kind regards,Front Desk

2/10 Terrible

Amanda

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Am a guest staying at this property for a second time and the overall experience is horrible as the first time. The bedsheet has hair and dust, table cloth in the kitchen counter has hair stuck to it, at the laundry room bundle of wool are found lying on the floor, hotel washes the dirty clothes in the washing machine which guest like us use to wash our clothes. Hotel is about 1.3KM from the London Bridge tube station.
Stayed 9 nights in Oct 2023
Response from Residence Inn London Bridge on Oct 19, 2023
Dear Amanda,Greetings from Residence Inn London Bridge. We are very sad to hear that we didn't fulfil your expectations in terms of the services. Every each feedback matters for us because it helps us grow and improve our services. Therefore, we will pass your feedback with all team.We do apologize and we hope it will be much better next time.Kind regards,Gabriela MuraruFront Desk Supervisor

10/10 Excellent

Julie, Bondville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Losing travel docs, I was stuck in London 5 days. They took such good care of me as I needed passport photos, documents copied and printed. THEY WERE AMAZING! Khresh and Gabby were so kind and helpful. I tell everyone about this hotel and the great all around property. Close to everything, easy to walk around, great restaurants close by and groceries a block away - I will be back!
Stayed 2 nights in Aug 2023
Response from Residence Inn London Bridge on Oct 9, 2023
Dear Julie,We are very delighted to hear that you have enjoyed your stay with us. As every feedback matter for us, we will pass your feedback to our team.Looking forward to welcome you and we hope you had a safe journey back home.Kind regards,Gabriela MuraruFront Desk Supervisor

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
The free breakfast buffet was very good. T
Stayed 2 nights in Sep 2023
Response from London Bridge on Oct 2, 2023
Dear Guest,We are delighted to hear that you really enjoyed our breakfast buffet. This feedback really helps us to carry on to provide the best services and we are very grateful that we make you feel home away from home.We are looking forward to welcome you for next time and we hope you had a safe journey back home. Kind regards,Gabriela MuraruFront Desk Supervisor

8/10 Good

Jahnia

Stayed 1 night in Sep 2023
Response from Residence Inn London Bridge on Oct 21, 2023
Dear Jahnia,Greetings from Residence Inn London Bridge. We are delighted to hear that you like our property. We hope you had a safe journey and looking forward to welcome you again.Kind regards,Gabriela MuraruFront Desk Supervisor

10/10 Excellent

Y C

Stayed 1 night in Sep 2023
Response from London Bridge on Oct 2, 2023
Dear Guest,We are very delighted to hear that you have enjoyed your stay with us and likewise, we are very thankful that you gave us a good feedback as we can understand that you really make you feel home away from home.We are looking forward to welcome you next time and we hope you had a nice journey back home.Kind regards,Gabriela MuraruFront Desk Manager

10/10 Excellent

Nisha

Stayed 1 night in Aug 2023
Response from Residence Inn London Bridge on Sep 16, 2023
Dear Guest,Greetings from Residence Inn London Bridge,On behalf of the entire hotel team, I would like to thank you for reviewing your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Besides, thus we know that we are on a right way!Rest assured your feedback has been shared with our team to even enhance our customer services.Once again, thank you for staying with us, We look forward to welcoming you back whenever your travels bring you back to London!Kind regards,Gabriela MuraruFront Desk Supervisor

10/10 Excellent

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 9 nights in Aug 2023
Response from London Bridge on Aug 30, 2023
Dear Charles,We are very delighted to hear that everything was perfect and we hope to see you again.We hope you had a safe journey back home.Kind regards,Gabriela MuraruFront Desk Supervisor

8/10 Good

Mimi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay . Abut out of the way for major attractions
Stayed 5 nights in Aug 2023
Response from Residence Inn London Bridge on Aug 10, 2023
Dear Mimi,Greetings from Residence Inn London Bridge.We are very delighted to hear that you enjoyed your stay with us.We hope you had a safe journey and we hope to see you soon.Kind regards,Gabriela CretuFront Desk Supervisor

10/10 Excellent

Renee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay and we would recommend the hotel for other families.
Stayed 6 nights in Jul 2023
Response from Residence Inn London Bridge on Aug 5, 2023
Dear Renee,Greetings from Residence Inn London Bridge.We are very delighted to hear that you have enjoyed your stay and you would like to recommend us.We hope you had a safe journey and we hope to see you again.Kind regards,Gabriela CretuFront Desk Supervisor

10/10 Excellent

Heather

Stayed 13 nights in Jul 2023
Response from London Bridge on Aug 30, 2023
Dear Heather,We are very delighted to see that you enjoy your stay with us.We hope we will see you soon.Kind regards,Gabriela MuraruFront Desk Supervisor

10/10 Excellent

Gisou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for family. We enjoyed a lot.
Stayed 5 nights in Jul 2023
Response from London Bridge on Jul 27, 2023
Dear Guest,Greetings from Residence Inn London Bridge,On behalf of the entire hotel team, I would like to thank you for reviewing your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Besides, thus we know that we are on a right way!Rest assured your feedback has been shared with our team to even enhance our customer services.Once again, thank you for staying with us, We look forward to welcoming you back whenever your travels bring you back to London!Kind regards,Gabriela CretuFront Desk Supervisor

8/10 Good

Shannon

Stayed 3 nights in Jul 2023
Response from Residence Inn London Bridge on Jul 11, 2023
Dear Guest,Greetings from Residence Inn London Bridge,On behalf of the entire hotel team, I would like to thank you for reviewing your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Besides, thus we know that we are on a right way!Rest assured your feedback has been shared with our team to even enhance our customer services.Once again, thank you for staying with us, We look forward to welcoming you back whenever your travels bring you back to London!Kind regards,Gabriela CretuFront Desk Supervisor

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great location! Near an underground station, a small grocery store and lots of great restaurants. The staff were so nice and friendly!
Stayed 4 nights in Jun 2023
Response from Residence Inn London Bridge on Jun 26, 2023
Dear Paul,We are so delighted to hear that you enjoyed your stay with us and we made your experience in London to be beyond your expectation.We really appreciated your feedback and we will share it with the whole team.Looking forward to see you again.Kind regards,Gabriela CretuFront Desk Supervisor

2/10 Terrible

Yasemin

Stayed 1 night in May 2023
Response from London Bridge on May 27, 2023
Dear Guest,Greetings from Residence Inn London Bridge,On behalf of the entire hotel team, I would like to thank you for reviewing your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Besides, thus we know that we are on a right way!Rest assured your feedback has been shared with our team to even enhance our customer services.Once again, thank you for staying with us, We look forward to welcoming you back whenever your travels bring you back to London!Kind regards,Gabriela CretuFront Desk Supervisor

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service. Room is well appointed. About 10” from the tube.
Stayed 10 nights in May 2023
Response from London Bridge on May 23, 2023
Dear Guest,Greetings from Residence Inn London Bridge,On behalf of the entire hotel team, I would like to thank you for reviewing your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Besides, thus we know that we are on a right way!Rest assured your feedback has been shared with our team to even enhance our customer services.Once again, thank you for staying with us, We look forward to welcoming you back whenever your travels bring you back to London!Kind regards,Gabriela CretuFront Desk Suoervisor

10/10 Excellent

Richard John

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nothing to not like.
Stayed 7 nights in May 2023
Response from Residence Inn London Bridge on May 25, 2023
Dear Guest,Greetings from Residence Inn London Bridge,On behalf of the entire hotel team, I would like to thank you for reviewing your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Besides, thus we know that we are on a right way!Rest assured your feedback has been shared with our team to even enhance our customer services.Once again, thank you for staying with us, We look forward to welcoming you back whenever your travels bring you back to London!Kind regards,Gabriela CretuFront Desk Supervisor

6/10 Okay

Koon Chung

Stayed 4 nights in May 2023
Response from Residence Inn London Bridge on May 25, 2023
Dear Guest,Greetings from Residence Inn London Bridge,On behalf of the entire hotel team, I would like to thank you for reviewing your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Besides, thus we know that we are on a right way!Rest assured your feedback has been shared with our team to even enhance our customer services.Once again, thank you for staying with us, We look forward to welcoming you back whenever your travels bring you back to London!Kind regards,Gabriela CretuFront Desk Supervisor

4/10 Poor

Teresa

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is NOT near London bridge. No concierge or convenience store as advertised. Nd no working elevator! We had to ask a desk clerk to walk us outside to the building next door to let us in, step over laundry so we could use the service elevator every time we wanted to get to our tarpons! Completely unacceptable! Not a $300 a night room!!
Stayed 5 nights in May 2023
Response from London Bridge on May 23, 2023
Dear Ms Teresa,Greetings from Residence Inn London Bridge. We are really sorry for everything that happened during your stay. We know that the situation is very inconvenient and we hope we will fulfil the expectation for the next time.Kind regards,Gabriela CretuFront Desk Suprvisor

8/10 Good

Eva

Stayed 3 nights in May 2023
Response from Residence Inn London Bridge on May 25, 2023
Dear Guest,Greetings from Residence Inn London Bridge,On behalf of the entire hotel team, I would like to thank you for reviewing your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Besides, thus we know that we are on a right way!Rest assured your feedback has been shared with our team to even enhance our customer services.Once again, thank you for staying with us, We look forward to welcoming you back whenever your travels bring you back to London!Kind regards,Gabriela CretuFront Desk Supervisor