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Reviews of PubLove @ The Green Man - Hostel

2 out of 5
PubLove @ The Green Man - Hostel
308 Edgware Road, London, England

Reviews

6.2
Rating 10 - Excellent. 17 out of 134 reviews" "
Rating 8 - Good. 34 out of 134 reviews" "
Rating 6 - Okay. 40 out of 134 reviews" "
Rating 4 - Poor. 25 out of 134 reviews" "
Rating 2 - Terrible. 18 out of 134 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Gunta

Whole body covered in bed bugs. Had to go to pharmacy to get some ointment. WC always filthy, no toilet paper and soap - most basic things.
Stayed 5 nights in May 2024
Response from Green Man Team on May 16, 2024
Hi Gunta,First and foremost, thank you for taking the time to share your valuable feedback with us. We would like to express our extreme apologies this happened to you.Kindly be advised we have informed head office of this incident. Were staff informed of this whilst you were at the property? If you would like to discuss this further, then please contact us. With kindest regards, The Green Man Team

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was within easy reach for getting to work
Stayed 7 nights in May 2024
Response from Green Man Team on May 9, 2024
Hi Charles,Thank you again for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Green Man! Warmest regards, The Green Man Team

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Its within easy reach to get to work
Stayed 2 nights in Apr 2024
Response from Green Man Team on May 2, 2024
Hi Charles,Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Green Man! Warmest regards, The Green Man Team

10/10 Excellent

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Green Man Team on Feb 19, 2024
Hi Carter,Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and look forward to welcoming you back to The Green Man! Warmest regards, The Green Man Team

8/10 Good

Frederick, Westbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly a pub! May be a little to much into the small hours chatting with Sean behind the bar!
Stayed 2 nights in Dec 2023
Response from Green Man Team on Feb 19, 2024
Hi Frederick,Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and look forward to welcoming you back to The Green Man! Warmest regards, The Green Man Team

10/10 Excellent

Sandor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Soheir

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading information and unprofessional.
I booked a female only triple dorm Room but it was mixed. I went to reception and told them that a man came into the room, they said it's hotels.com mistake because they asked them to change it 6 month ago and they didn't. Then they put me in a 9 bed dorm for the same price as the triple dorm.
Stayed 1 night in Jul 2023
Response from Green Man Team on Aug 7, 2023
Hi! First and foremost, thank you for taking the time to share your valuable feedback with us. We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for. Kindly be advised that our team is working on the case and that we have taken note of your mentioned points, and the concerned department has been notified and will follow up accordingly. Your feedback will help us improve our service. If you would like to discuss this further, then please contact us. With kindest regards, The Green Man Team

6/10 Okay

valerie

Liked: Staff & service
Too many showers were not working, but staff did provide a fan for airless room.
Stayed 4 nights in Jul 2023
Response from Green Man Team on Jul 17, 2023
Hi Valerie,Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. If you wish to discuss your negative experiences further, please feel free to contact us. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Green Man! Warmest regards, The Green Man Team

10/10 Excellent

Shadrack

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap price
Stayed 1 night in Jul 2023
Response from Green Man Team on Jul 17, 2023
Hi Shadrack,Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and your feedback and look forward to welcoming you back to The Green Man! Warmest regards, The Green Man Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Left right after check in. The whole place smelled like sewer apparently due to a broken bathroom, the smell was unstable! Lockers where broken as well. Terrible cleanliness.
Stayed 2 nights in Jan 2023
Response from Green Man Team on Feb 17, 2023
Hi!First and foremost, thank you for taking the time to share your valuable feedback with us. We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for. Kindly be advised that our team is working on the case and that we have taken note of your mentioned points, and the concerned department has been notified and will follow up accordingly. Your feedback will help us improve our service. If you would like to discuss this further, then please contact us. With kindest regards, The Green Man Team

4/10 Poor

Aimar

Liked: Staff & service
Disliked: Cleanliness, amenities
Las camas son muy mejorables
Stayed 2 nights in Oct 2022
Response from Green Man Team on Nov 2, 2022
Hi Aimar!First and foremost, thank you for taking the time to share your valuable feedback with us.We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for.Your feedback will help us improve our service. If you would like to discuss this further, then please contact us. We hope your next stay at The Green Man will be a pleasant one and looking forward to welcoming you back again.With kindest regardsThe Green Man Team

8/10 Good

Alonso

Stayed 2 nights in Oct 2022

6/10 Okay

Byron

V basic but v cheap
Stayed 1 night in Sep 2022
Response from The Steam Engine Team on Oct 4, 2022
Hi Byron!Thank you for taking the time to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. If you wish to discuss your negative experiences further, please feel free to contact us. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Steam Engine! Warmest regards, The Steam Engine Team

4/10 Poor

Yugo

Disliked: Cleanliness, amenities, property conditions & facilities
Toilet and the shower room were not very clean. There were people hanging round after midnight and it was a bit noisy.
Stayed 1 night in May 2022

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
I had a great stay really. For a hostel it was pretty good. The bar staff were friendly and the 24/7 access was appreciated
Stayed 5 nights in Apr 2022

10/10 Excellent

Caio Augusto Casimiro

Travelled with group
Liked: Cleanliness, property conditions & facilities
The bed is not comfortable and the bathroom not was very clean.
Stayed 1 night in Jan 2022

6/10 Okay

Amaad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Mark on Dec 9, 2021
Hi Amaad First and foremost, thank you for taking the time to share your valuable feedback with us. We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for. Kindly be advised that our team is working on the case and that we have taken note of your mentioned points, and the concerned department has been notified and will follow up accordingly. Your feedback will help us improve our service. I hope that your stay was otherwise amazing. If you would like to discuss this further, then please contact us. We hope your next stay at PubLove @ The Green Man will be a pleasant one and looking forward to welcoming you back again. With kindest regards The Team at PubLove @ The Green Man.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Odd vibes/characters
I stayed in the 9 bedroom bunk, and there were people coming in and out of the room at 2am and 4am despite “quiet hours.” The beds have cages around them presumably so you can’t fall out of the bunk, but it makes it very hard to stretch out and find a comfortable position. The mattresses are also paper thin. The bathroom next to our bedroom had a very loud fan that seemed to be wired so that no one could turn it off (constantly in the ‘on’ position). Someone took a sponge bath the next morning, so the bathroom was covered in water in the AM. This seems to be the type of hostel where desperate people panhandle so they can sleep a night for the 18 pounds. The location is great, and the staff were friendly enough, but it was kind of a grim experience. If i come again, i would choose a room with a smaller capacity. I also think that they should include at least a free coffee/tea in the morning service. It is very bare bones, which, of course, is reflected in the price. They had a nice batch of complementary citrus infused water though.
Stayed 1 night in Nov 2021
Response from Mark on Dec 9, 2021
Hi First and foremost, thank you for taking the time to share your valuable feedback with us. We would like to express our apologies that you had a negative experience in our hostel and that we failed to provide an experience you were looking for. Kindly be advised that our team is working on the case and that we have taken note of your mentioned points, and the concerned department has been notified and will follow up accordingly. Your feedback will help us improve our service. I hope that your stay was otherwise amazing. If you would like to discuss this further, then please contact us. We hope your next stay at PubLove @ The Green Man will be a pleasant one and looking forward to welcoming you back again. With kindest regards The Team at PubLove @ The Green Man.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good for Solo travel
Good hotel for solo travellers.
Stayed 1 night in Oct 2021
Response from Mark on Dec 9, 2021
Hi Greetings from PubLove @ The Green Man Thank you for visiting PubLove @ The Green Man and taking time out to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to PubLove @ The Green Man. Warmest regards The Team at PubLove @ The Green Man

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Mark on Oct 21, 2021
Hi Greetings from PubLove @ The Crown Thank you for visiting PubLove @ The Crown and taking time out to share your experience. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to PubLove @ The Crown. Warmest regards The Team at PubLove @ The Crown.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Mark on Apr 1, 2020
Many thanks for taking the time to review us. We hope to see you again soon. With best wishes

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pub/hostel, remodeled and very clean (the pictures posted match the reality), awesome staff, and next door to the Edgware Underground Station. Would definitely stay here again!
Stayed 7 nights in Jan 2020
Response from Mark on Jan 21, 2020
Hi Bobby Many thanks for taking the time to review us. We hope to see you again soon. Best wishes

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, well-kept property, excellent location! Recommended!
Stayed 2 nights in Jan 2020
Response from Mark on Jan 21, 2020
Hi Bobby Many thanks for taking the time to review us. We hope to see you again soon. Best wishes

8/10 Good

Verified traveller

Stayed 7 nights in Sep 2019
Response from Mark on Oct 3, 2019
Hi Many thanks for your review. We hope to see you again soon. Best wishes

4/10 Poor

JJ, USA

Liked: Staff & service
Disliked: Cleanliness
Close to Paddington train station. Pub downstairs is convenient for a quick bite or drink. No common area upstairs. Dorm rooms are very snug and bathroom facilities could be cleaner. As a heads up, check in is at the bar counter.
Stayed 1 night in Sep 2019
Response from Mark on Oct 3, 2019
Hi JJ Please accept my apologies for the experience you had whilst staying with us. I have spoken to the property manager who is looking in to your points as this is not the usual PubLove standards. Best wishes

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great clean hostel near tube station.stayed in a 9 bed room with clean beds.only stayed one night but would stay again
Stayed 1 night in Sep 2019
Response from Mark on Sep 19, 2019
Hi Many thanks for your great review. We hope to see you again soon. Best wishes

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contented travel organizer 😇
Not quite what we expected / we thought we’d have more of the room to ourselves - but having said that it was super CLEAN!!! Quiet , hassle free, dead convenient. Staff were nice and thoughtful. The pub was open 24 hours - the food was nice - ability to bring in a takeaway - perfect - they even gave us plates ! I’ve been recommending it - it just ticked every box —— once we realized we’d be sharing the room with a few more people than we thought !
Breakfast option for £2!
Stayed 3 nights in Jul 2019
Response from Mark on Aug 15, 2019
Hi Rachel Many thanks for your great review. Hope to see you again soon. Best wishes

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
This property is not up to the same standard as Hosteling International. Avoid
Stayed 3 nights in Jun 2019
Response from Mark on Aug 15, 2019
Hi Thank you for taking the time to review us. If you could let us know what was wrong with your stay please that would be great feedback. Best wishes

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Mark on Apr 11, 2019
Hi Jennifer Many thanks for taking the time to review us :) We hope to see you again very soon. Best wishes

8/10 Good

ILias

Liked: Cleanliness, staff & service, property conditions & facilities
Close to underground station .Nice pub!nice for short stay
Stayed 1 night in Nov 2018
Response from Mark on Dec 7, 2018
Hi Ilias Many thanks for your great review. We hope to see you again soon :) Best wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good nice location Friendly stuff clean place
Stayed 1 night in Nov 2018
Response from Mark on Nov 30, 2018
Hi Thank you for your great review. We hope to see you again soon. Best wishes

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Mark on Nov 30, 2018
Hi Thanks for your great review. We hope to see you again soon. Best wishes

6/10 Okay

George

Liked: Cleanliness, staff & service
Disliked: Room comfort
Too hot, and who is in my bed?
Stayed once before and would stay again as affordable and good location for me. Small fan and no AC in the dorm. Got to my bunk late, and it was occupied, even though I had left some clothing and the bed spread previously in the day.
Stayed 1 night in Aug 2018
Response from The Green Man team on Aug 17, 2018
Hi George! Thanks for staying with us again, but we're are sorry you found someone in your bed this time. Apologies for the inconvenience. We are looking forward to seeing you again!

2/10 Terrible

Adam, Germany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
like a prison staff are very rude when i asked them there is no cold water on my floor and temperature outside was 35, he replied i don’t care !!!! windows of the room can’t open fully, so it was hard to breath
Stayed 7 nights in Jul 2018
Response from Mark on Aug 2, 2018
Hi Adam Many thanks for your review. Please accept my apologies for the experience you had during your stay with us. These are not the PubLove standards we usually portray and I will take your comments up with the property manager to investigate. With best wishes

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hostel next to Edgeaware Road tube station
The hostel is just a few steps from the station. There is staff on site 24/7 so you won't have to worry about being locked out, and they are efficient and helpful. The food is good and there is a large variety of beer, warm and cold. It has plenty of outlets and free WI-fi and plenty of tables and chairs. The hostel is located in a cheap part of town. Police cars with sirens would always race by day and night but nothing dangerous happened around the hostel. Edgeware Road is a pretty gritty area and there are a lot of cheap-eats open late at night. Now for the bad . You have to climb either one or two flights of stairs to get to your room. The halls are not well illuminated so depending what room you're assigned, it's hard to find the right numbers and letters on the keypad to let yourself in. The rooms are cramped with too many beds which are three-tiered. So if you get the bottom be you might feel a bit claustrophobic. The showers are on the same level as your room, but if you want to go to the bathroom you have to go downstairs. The last two days I was there something went wrong with the showers. They all had to be closed down. Water was coming thru the cieling and in to the foyer in the dining area.
Stayed 2 nights in May 2018
Response from Mark on May 9, 2018
Many thanks for your feedback which is always useful. Hopefully we will see you again soon. Best wishes

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employees were friendly and helpful
Response from Green man on Apr 21, 2018
Thanks a lot for your reviews! Pop down and say next time you are in London! Kind regards, The Green Man team

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
New but can still improve
Was given the lower bed which just 3 inches from the floor. The clearance is only about 24 inches which not possible to sit on the bed. The only bed thst can sit nicely will be only the top bunk but not the middle bunk bed or the lower bottom bed. I check in at 3pm which means there still many other beds available but given the worst bottom bed just next to other guests shoes and boots. During the night. Can still see many top beds available and that should be ask during check in before allocate the bed. Staff check me in iis not friendly. I was ask to stand aside when trying show my booking details. I am a frequent traveller which staying at hotels 5 days a week. This is really not the way as I am trying to show booking details from my mobile. Used to stay in Greenman pub long ago but now no longer provide free breakfast as before.
Stayed 1 night in Mar 2018
Response from Green man on Apr 21, 2018
Hi there, we feel sorry that you felt left down by the staff and did not like your bed allocation, we usually give the bottom beds first because that's the ones guest require the most. Obviously you are more are welcome to come down and ask for a different one if it doesn't suit you. we will always try to give you a different one whenever we can. Kind regards, The Green Man team

6/10 Okay

lizzie, everywhere

Liked: Cleanliness
Bang for your buck!
Nice little place, great little pub downstairs and excellent location to transit. Can't have food in the rooms so I was allowed to bring takeout and eat it in the bar. They were lovely and accomodating. Rooms are small but well spaced out. Could use some better lighting as it was very dark, some bunk lamps would be great.
Stayed 1 night in Feb 2018
Response from Mark on Feb 5, 2018
Many thanks for your feedback Lizzie. Hope to see you soon at PubLove @ The Green Man

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good enough
Too much noise from the street...my bed had already been used when I got there. On the pther hand, for the price paid it was really good located and comfortable woth really good personal and very helpful.
Stayed 2 nights in Jun 2017

4/10 Poor

Jenny

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed in almost every aspect of stay.
Wifi - terrible. Did not work AT ALL upstairs and was very temperamental downstairs. Bedroom - tiny and old. 6 bed female dorm, two sets of three high bunks. And little more than the space of a bunk to walk / stand in. 2 double sockets in the entire room, and only 3 of the sockets worked, so only half the people could charge their phones at night. No air con/ ventilation so I had to have a window open on my all night to get air into the room, needless to say I got a cold after the second night And a crick in my neck. Showers - one on second floor for maybe 3-4 rooms of people. And it wasnt great, no heat control just on button with automatic off after 30s. More showers down stairs which I didn't use. Stairs- carpet very worn, down to holes in places. Breakfast - toaster didn't work. 2 out of 3 mornings no sugar. Not near enough spoons (there's maybe about 5 - I overheard staff talking about how they knew they needed more) I had to wait for another guest to finish breakfast so I could have mine to use their spoon. Pub down stairs was nice other than the really worn couches. Location was excellent. 2 doors from edgeware road tube station. Rude housekeeping staff. I had two separate instances with one member of housekeeping staff who I found very very rude. Note: when you arrive you check in at the bar. I went upstairs looking for a reception desk and there was none. Apparently they're planning a renovation. I hope it can pull off some serious changes.

2/10 Terrible

Sophie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is terrible! Dirty facilities rude staff and bed bugs! Do NOT stay here the street would be better!

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down, not clean, bed bugs.
First off, this is a budget hostel... so you don't expect the hilton. You do expect cleanliness and at least some standard of upkeeping. The place itself is on its last legs, completely run down. Rooms are crammed, smelly and not very clean. One of the shower blocks has been refurbished so it is nice, but the rest of the hostel is a dive. On the last morning there was no hot or cold water and no electricity. I had to go to a train station and wash myself in their sink. Not acceptable when you've paid to stay somewhere. While sitting at the train station on my way home I saw a bug on my bag... then another, then another then (no exaggeration) about 20 more. The crevasses on my suitcase and backpack were INFESTED with bed bugs. I'll now have to throw the bags away. Not risking taking bed bugs into my house. Annoying as well that there is no social area other than the pub, nowhere to just chill out or even heat up some food or make tea. The only redeeming factor was the friendly staff. Stay here at your own risk. (I stayed in room 1 for the record)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Simon, Cumbria

Liked: Staff & service, property conditions & facilities
A Gem
Stayed here for work it is so close to Paddington (5min walk) sainsbury's is 50 yards away. The food at the Greenman is really nice especially there signature burger the B*sterd taste amazing. People staying at the hostel are given a 10% discount on their bar bill and the staff are really friendly. Sunday is Quiz Night which was fun the winners winning a £50 bar voucher and I believe Thursday is Karaoke. The showers where cleaned daily and are rather hot some days. Overall this is the perfect location and great price for the night at £12, meeting may people from throughout Europe. I found a gem here for when I work in London.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not very understanding about turning up early under no condition they let you book in before 2pm even tho room was free had to wait 6 hours before they would let me go to the room stayed there 4 night with no sheet exchange no facility's to wash cloths ,iron , cook an wifi is terrible complained about the mice in the rooms and building in general offered no exchange or refund

6/10 Okay

Ed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Monika, Gdansk

Disliked: Cleanliness, property conditions & facilities, room comfort
I'm not coming back here
Small and dirty room. Dusty and dirty floor. All place needs proper cleaning and refreshing job to do. Very nice and friendly staff.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great People
The staff is very nice and helpful . Great brekfast. I just didn't like the old carpeted floors looked filthy but I have seen staff vacuuming every day. I had a hard time in the shower because they are tiny, very uncomfortable.

4/10 Poor

Matthew, Newcastle

Disliked: Cleanliness, property conditions & facilities, room comfort
Very basic hostel, great pub
The hostel was very basic - simple light duvet & sheet provided, unsecured part of a shelf for your possessions, very few 13A sockets (most people want to charge their phones), triple-bunk beds with no screening. Near to Edgware Road & Marylebone Road, so lots of siren noise 24/7. Curtains not up to the job of keeping light out in the morning. Showers have reasonable pressure, though temperature is hard to regulate, it's appropriate. Continental breakfast is actually just cereal & toast with tea, coffee & orange juice. Pub had good selection of beers, and food looked tasty.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff shrug their shoulders at complaints
They cleared my things off my bed and made my bed up for someone else. They threw away my bottle of water, which, when I asked them to replace and complained about my things being cleared, they just shrugged their shoulders. Apparently I should have been pleased I'd accidentally got clean linen. The wifi doesn't work and disconnects every 10 seconds. The lights in the toilets don't work and the shower on the end didn't turn down from scolding. All in all, if I could sum this hostel up in one word, it would be "useless".