Ratings based on 3,826 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Great Location, Staff and Style

Posted 21-May-2017
Pros: The interior design, elevators and layout of the room.
Cons: Include a toilet scrub brush, 240v to 120v converter for North American apparatus like computers, electric shavers and chargers.
Location: Location is fantastic. Good view of the Eye and Big Bend. Close to Waterloo UG
We had a wonderful stay at the Park Plaza. The staff were friendly and helpful. The style and décor of the hotel is contemporary and chic. We were impressed with the exercise and guest restroom facilities.I will come back for sure and will recommend the Park Plaza to everyone.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-May-2017
Location was great. Staff helpful and fast. Room and facilities great.
Comment from Hotel Management
20-May-2017 by Alba Rey, Hotel Management
Dear guest, Thank you very much for your lovely feedback. We are delighted to read that you had a great stay in our hotel and that you love the staff, I will pass your feedback onto my team. We are looking forward to welcoming you back. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from San Diego, CA

Great location.

Posted 19-May-2017
Pros: Perfect location in central London. Hotel staff made our stay perfect.
Cons: More comfortable couch.
Cleanliness excellent. Staff more than excellent. Shower drain stopped up upon first shower which led to a surprise puddle in the floor.
Comment from Hotel Management
20-May-2017 by Alba Rey, Hotel Management
Dear Gary. Thank you very much for your lovely review on Expedia. We are delighted to read that you enjoyed your time in our hotel and that our staff made such a good impression on you, I will pass your feedback onto my colleagues. In regards of the shower, please accept our sincere apologies, I will pass the feedback onto the chief engineer. We are looking forward to welcoming you back. Kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveller

Comment

Posted 16-May-2017
Pros: Quiet
Cons: Limited range of teas
Location: If you don't know i suggest you stay there and not aska daft question
Just a one night stay convenient for a meeting NO. Just a one night stay convenient for a meeting NO. Just a one night stay convenient for a meeting NO. Just a one night stay convenient for a meeting NO. Just a one night stay convenient for a meeting NO
Comment from Hotel Management
16-May-2017 by Alba Rey, Hotel Management
Dear guest, Thank you for taking the time to post your feedback. We are glad to read that you enjoyed your time in our hotel, and we are sorry to read that you didn't like the range of tea that we offer, I will pass your feedback onto the F&B Manager. We do hope to see you back soon. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from Sandbach

Posted 15-May-2017
Lovely stay will recommend to my family and friends to stay.good location
Comment from Hotel Management
16-May-2017 by Alba Rey, Hotel Management
Dear Fadenike, Thank you very much for this lovely review. We are delighted to read that you and your family had a great stay in our hotel, we are looking forward to welcome you back soon. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-May-2017
Good location walkable to downtown river walk within 5 min
Comment from Hotel Management
12-May-2017 by Alba Rey, Hotel Management
Dear guest, Thank you very much for taking the time to share your feedback. We are delighted to read that you had a great stay in our hotel and that you loved our location, we do hope to see you back soon! Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from Oregon

Nice hotel in central location.

Posted 10-May-2017
Pros: The room was spacious and comfortable, especially the bed. The wait staff were excellent, friendly and very accommodating.
Cons: I think that the rooms are too dark. Although there are wall lamps & reading lamps, a central light or a tall lamp in the corner would brighten it.
The hotel is within walking distance of many attractions and bus/train connections. I did however find it hard to find good eating places within walking distance. The restaurant in the hotel, L'Italiano, had excellent food. But after spending all day walking around London or on a tour bus, it would be nice to have something other than the hotel restaurant to go to for dinner without walking 15-25 minutes just to go eat when you are already very tired.
Comment from Hotel Management
10-May-2017 by Alba Rey, Hotel Management
Dear Helen, Thank you very much for sharing your feedback with us. We are glad to read that you had a pleasant stay in our hotel and that you liked the location, and our restaurant, I will pass your feedback onto the F&B Manager. We are looking forward to welcoming you back. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveller from Tel Aviv

Great location, great service and facilities

Posted 5-May-2017
Pros: Location Room was spacious, clean and comfortable Hotel Staff was helpful and kind
Cons: Had some issues with the air conditioners, but was fixed immediately
Location: One of the best in the city. Houses of parliament, the London Eye and tube stations are just couple of minutes walk from the hotel
The hotel located a couple of minutes walk from Westminster bridge, Waterloo station and the London Eye, one of the best locations for tourists. The hotel itself is great, clean and quiet, and the staff is very kind and helpful, and it was a pleasure staying in the hotel. Highly recomended
Comment from Hotel Management
7-May-2017 by Bradley Werb, Hotel Management
Dear Ore Thank you for your wonderful review. We are so happy your stay was enjoyable despite some issue with the a/c unit. We are glad however this did not negatively impact your time with us and all cannot wait to welcome you back in the near future. Kind Regards Bradley Werb Front of House Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Good value for money

Posted 4-May-2017
Upgraded to penthouse suite which was lovely thank you😀 Great service at check in and check out. Unfortunately we were woken by housekeeping trying to enter our room to clean despite the do not disturb sign we put out. Very quiet despite noisy location. Some noise from baby next door but didn't spoil our stay.
Comment from Hotel Management
7-May-2017 by Bradley Werb, Hotel Management
Dear Susan Thank you for your wonderful review. We are thrilled you enjoyed the upgrade to the penthouse however we are sorry for the disturbance from the housekeeping team. I have ensured your feedback has been shared with the team and we do hope that we have the chance to welcome you back again in the future. Kind Regards Bradley Werb Front of House Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Miami,

Our second experience was not as good as the first

Posted 1-May-2017
Pros: Location, location, location....clean, comfortable, excellent service from concierge, good ambience.
Cons: Room 131 should be canceled and convert into something else, or the bedroom could be moved to the back, where the living room is to avoid the noises
Location: Exellent location: London eye, Westminster Bridge, Big Ben, Parliament,Waterloo station, all within a 5-10 minute walking distance.
I cannot give a rate of 5 this time. We booked this hotel because we stayed there in July of last year and we loved it; it was a 5. The "loved it" now changed to "liked it" due to two issues: the front desk staff was not as pleasant as the first time. It might be because London was full to the brim with the London Marathon scheduled the next day, therefore, I blamed it on "stress", but then, I had another experience with a front desk staff that I perceived as rude. I was given room 131, first room from the elevators. The first morning people that were participating in the marathon woke up early and woke us up. Vacations are made to sleep late. The room besides 131 is also the luggage storage room. The banging of the door as it closed plus the noise made with the luggage and people talking in the room was another nuisance. The bellmen are wonderful. The place is very clean. The room has everything you need, even a small kitchenette. It is still a very good hotel, but avoid room 131.
Comment from Hotel Management
7-May-2017 by Bradley Werb, Hotel Management
Dear Yumuri Thank you for your expedia review. We are glad you chose to stay with us again however we are disappointed room 131 was not up to our usual standard. We do hope that we have the chance to see you again sometime in the near future. Kind Regards Bradley Werb Front of House Manager