Ratings based on 3,890 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jun-2017
Friendly staff. Great view of the London eye and Big Ben. A few minutes walk across the bridge to Big Ben and the London eye is literally next to the hotel. Waterloo station is next door so very convenient to the tube.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, opposite county hall

Posted 23-Jun-2017
Walking distance to Waterloo, nice area, county hall entrance 100ydsaway. Breakfast great!
5 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento, CA

Great location

Posted 5-Jun-2017
The location is great! - The London Eye, Buckingham, Big Ben, Westminster Abbey, Victoria Station, etc. are within walking distance. There are some nice restaurants right around the corner from the hotel. The staff was welcoming, friendly, and helpful. The bed was comfy and the room was a decent size room. I definitely recommend this hotel to anyone looking to stay near the popular attractions without breaking the bank. One thing I suggest is skipping the breakfast at the hotel, it was expensive and the array was below average.
Comment from Hotel Management
6-Jun-2017 by Alba Rey, Hotel Management
Dear PammyRod, Thank you very much for your lovely review. We are delighted to read that you had a great stay in our hotel and that you liked the location, I will pass your feedback onto my colleagues. We are looking forward to welcoming you back. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Great family room

Posted 4-Jun-2017
We were visiting London for 3 night's with a 3 year old and a 5 year old. The room layout was perfect and allowed us some separate space but we could still hear them. Breakfast and staff were great too!
Comment from Hotel Management
6-Jun-2017 by Alba Rey, Hotel Management
Dear Helen, Thank you for your lovely review. We are delighted to read that you liked the room and the hotel, it is a pleasure for us to read reviews like yours! We do hope to see you back soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Cayman Islands

Stay on this hotel not its sister!

Posted 2-Jun-2017
Pros: See comments above. I had a suite which was marvelous. Separate bedroom and lounge with sofa , mini kitchen and sumptious bathroom.
Cons: Carpet need cleaning in room as stains.
Location: The Aquarium , the London Eye, Westminster Abbey the Houses of Parliament, Waterloo, the South Bank, walking distance of Trafalgar and Leicester Sqs.
I have always stayed in the much larger sister hotel across the road but I reluctantly have to inform you that this hotel is much better than its sister hotel. Its more friendly and an accommodating and very clean. The staff are very welcoming and so helpful. So I will from now on be staying in this hotel. Did I mention it also has a guest laundry which is free! I hope I will not regret posting this review in that everyone books this hotel instead of its sister and I will not be able to get a room!
Comment from Hotel Management
8-Jun-2017 by Alba Rey, Hotel Management
Dear Jan, I feel delighted reading your comment, thank you very much for taking your time and sharing with us your memorable experience. Our aim is to provide an exceptional customer service and to create unforgettable experience. I am really happy to hear that we have exceeded your expectations and we really hope to have you back soon! Please do not hesitate to email our Guest Relations team directly and we will make sure everything is spotless for you. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Never any washcloths.

Posted 25-May-2017
Nice hotel, nice staff, but never any washcloths in our room. We normally had asked for them multiple times every day to get them. I don't know if it's just an American thing or what.
Comment from Hotel Management
28-May-2017 by Alba Rey, Hotel Management
Dear guest, Thank you very much for your 5 star review. We are glad to read that you had a pleasant stay in our hotel and that our staff was so helpful with you, I will pass your message onto my team. In regards of the washcloths, we just provide it when the guest requests it, we are so sorry to read about it, I will pass your feedback onto Housekeeping. We are looking forward to welcoming you back. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Great Location, Staff and Style

Posted 21-May-2017
Pros: The interior design, elevators and layout of the room.
Cons: Include a toilet scrub brush, 240v to 120v converter for North American apparatus like computers, electric shavers and chargers.
Location: Location is fantastic. Good view of the Eye and Big Bend. Close to Waterloo UG
We had a wonderful stay at the Park Plaza. The staff were friendly and helpful. The style and décor of the hotel is contemporary and chic. We were impressed with the exercise and guest restroom facilities.I will come back for sure and will recommend the Park Plaza to everyone.
Comment from Hotel Management
24-May-2017 by Alba Rey, Hotel Management
Dear Martin, Thank you very much for your lovely feedback. We are delighted to read that you had a pleasant stay in our hotel and that you loved the facilities and the interior design, I will pass your feedback onto the Operations Manager. Thank you very much for recommending our hotel to everyone. We are looking forward to welcoming you back. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-May-2017
Location was great. Staff helpful and fast. Room and facilities great.
Comment from Hotel Management
20-May-2017 by Alba Rey, Hotel Management
Dear guest, Thank you very much for your lovely feedback. We are delighted to read that you had a great stay in our hotel and that you love the staff, I will pass your feedback onto my team. We are looking forward to welcoming you back. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from San Diego, CA

Great location.

Posted 19-May-2017
Pros: Perfect location in central London. Hotel staff made our stay perfect.
Cons: More comfortable couch.
Cleanliness excellent. Staff more than excellent. Shower drain stopped up upon first shower which led to a surprise puddle in the floor.
Comment from Hotel Management
20-May-2017 by Alba Rey, Hotel Management
Dear Gary. Thank you very much for your lovely review on Expedia. We are delighted to read that you enjoyed your time in our hotel and that our staff made such a good impression on you, I will pass your feedback onto my colleagues. In regards of the shower, please accept our sincere apologies, I will pass the feedback onto the chief engineer. We are looking forward to welcoming you back. Kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveller

Comment

Posted 16-May-2017
Pros: Quiet
Cons: Limited range of teas
Location: If you don't know i suggest you stay there and not aska daft question
Just a one night stay convenient for a meeting NO. Just a one night stay convenient for a meeting NO. Just a one night stay convenient for a meeting NO. Just a one night stay convenient for a meeting NO. Just a one night stay convenient for a meeting NO
Comment from Hotel Management
16-May-2017 by Alba Rey, Hotel Management
Dear guest, Thank you for taking the time to post your feedback. We are glad to read that you enjoyed your time in our hotel, and we are sorry to read that you didn't like the range of tea that we offer, I will pass your feedback onto the F&B Manager. We do hope to see you back soon. Kind regards,