Good location but confusion over its sister hotel
Just to note, there are two Park Plaza hotels across the road from one another. Park Plaza Westminster is clearly a league above. Don't confuse it with Park Plaza County Hall, which is much smaller and less glitzy.
Small reception and not the most helpful of check-ins but the rooms are good and facilities good. Ours had a slightly odd layout - wouldn't it make more sense to have the sleeping area at the back and the seating area near the door to keep noise in/outside to a minimum.
Was pleasantly surprise to find a mini kitchen area supplied with plates, cutlery, microwave and kettle. Great for breakfast.
Didn't use the the restaurant but the atrium looked fine if expensive. There are cheaper alternatives close by and better not far away.
Located behind County Hall, the hotel is ideal for Waterloo station, south bank, Westminster, etc. Nearest underground are Westminster or Waterloo stations. Theatreland is a 20 minute walk away, London Eye 5 mins, etc.
The room seemed cramped but was quiet, clean and met our needs. The bathroom had separate shower and bath. Toiletries were good quality (if not generously provided). The plates, cutlery etc was welcome. There was a small area in the mini bar to put your own items needing refrigeration.
Only quibbles; door cards problems on arrival and throughout so it took multiple attempts to access the room, failure to empty bins fully, toiletries not topped up properly.
Comment from Hotel Management
15-Jan-2017 by Brad Werb, Hotel Management
Thank you for your review.
We are so happy to read about your enjoyable time with us while in the hotel and that you made good use of our facilities. Our location is second to none, and the team and I hope that we have the chance to see you again soon.
Front of House Manager