Ratings based on 3,783 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromedinburgh

great location able to walk to lots of attractions

Posted 20-Apr-2017
Pros: location, location, location
Cons: nothing
Location: parliament, london eye, and a short walk to theatre land and covent garden
We have stayed in the park plaza before however in the westminster bridge, loved this hotel as well high standard that you expect in the park plaza group.
Comment from Hotel Management
21-Apr-2017 by Bradley Werb, Hotel Management
Dear Hilary Thank you for your review. We are thrilled to read another amazing comment on Expedia. The team and I work hard to achieve lovely feedback such as your and we all hope that we have the chance to welcome you back in the future. Kind Regards Bradley Werb Front of House Manager
4out of 5
Recommended
for Business Travellers
by A verified traveller fromLeeds

Good hotel for a quick business trip

Posted 20-Apr-2017
Pros: Convenient. Low cost. comfirtable.
Cons: The bathroom bath and taps were a little worn.
Location: I was working in our office near by and found it very easy to get to and from the hotel and across London.
Lovely on screen greeting as soon as you get to your room. Pleasant staff on hand to help 24/7. The bathroom was a little worn and could do with a makeover but other than that the room was well kept and had all facilities you would expect. I didn't get chance to use the gym but was pleased there was one on site.
Comment from Hotel Management
21-Apr-2017 by Bradley Werb, Hotel Management
Dear Tanya Thank you for your review. We are glad to read a lovely review such as yours. Hopefully we have the chance to welcome you back again and you will be able to experience all the facilities on offer! Kind Regards Bradley Werb Front of House Manager
4out of 5
Recommended
for Everyone
by A verified traveller fromOrange County, California

Quality Hotel in Great Location

Posted 19-Apr-2017
Pros: Location, quiet rooms
Stayed two nights but didn't use any facilities. Great two-room suite. Very quiet despite looking out at Waterloo Station. Bed very comfortable. Will definitively stay here again.
Comment from Hotel Management
19-Apr-2017 by Sergio Cruz, Hotel Management
Dear guest, Thank you so much for your lovely review. Our perfect location is really convenient for any kind of trip to London. Being close to the heart of the most important attraction is a unique experience, so we will be more than happy to see you again on your next stay. If you plan to come for any special occasion, to celebrate a birthday, anniversary or just for a relaxing days please contact our Guest Relation Manager team and we will do our best to make your experience unforgettable. Kind regards ,
5out of 5
Recommended
for Everyone
by A verified traveller fromNY, NY

Posted 18-Apr-2017
Very nice hotel. Close to the Parliament. Nice staff.
Comment from Hotel Management
21-Apr-2017 by Sergio Cruz, Hotel Management
Thank you very much for your excellent review. We are really happy to see a 5 out of 5 score. If you are thinking to come again. Please put in contact with out Guest Relation Manager to discuss further celebration or special occasions. Kind Regards,
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 18-Apr-2017
The only issue was the breakfast. We had to wait in a very long queue to have our a breakfast. I didn't like it.
Comment from Hotel Management
21-Apr-2017 by Sergio, Hotel Management
Dear guest, Thank you for your feedback about our hotel. I am sorry to hear your bad experience with our breakfast. I can guarantee that we are working to improve our breakfast room. Also if you would like to contact our Guest Relation Manager for your next stay we will do our best to make your stay unique. Kind Regards,
5out of 5
Recommended
for Everyone
by A verified traveller fromRye

Excellent place to stay

Posted 15-Apr-2017
Pros: Everything
Location: The perfect location nearby London Eye, Westminster abbey, bridge, the parliament, Soho, the best place to have different kind of meals, China touwn.
It's a wonderful hotel, very good location, pleasant stuff, room very clean ideal place to spend a few days if you want knows the city. I'm back certainly in my next time in London.
Comment from Hotel Management
17-Apr-2017 by Alba Rey, Hotel Management
Dear Dulce, Thank you very much for your lovely review! We are delighted to read that you had a pleasant stay in our hotel and that you are already planning to come back, it was a pleasure to have you staying with us! We are looking forward to your next visit! Kind regards
3out of 5
by A verified traveller fromLos Angeles

Not Safe

Posted 15-Apr-2017
Pros: nothing
Someone break into our room when we were not there. Open boletes of vodka and missing belongings . No responsibility by the staff and no follow up.
Comment from Hotel Management
20-Apr-2017 by Bradley Werb, Hotel Management
Dear K. Thank you for your review. I am disappointed to read a review such as this and that the items missing from your bags were not reported directly to the hotel. We are aware of the empty vodka bottle you found in your room, and as my colleague mentioned and confirmed with a door lock read, only the housekeeping and minibar teams entered the rooms during your stay. I have tried to contact you directly via the email provided and hope to hear back from you soon. Kind Regards Bradley Werb Front of House Manager
2out of 5
by A verified traveller fromLos Angeles

Not safe

Posted 13-Apr-2017
Pros: Nothing
Cons: Security
Someone break into the room when we were not in the room. Drank Vodka from the fridge and left it open . Front desk did not took any responsibility. Some stuff was missing from the bags.
Comment from Hotel Management
15-Apr-2017 by Bradley Werb, Hotel Management
Dear K. Thank you for your review. I am disappointed to read a review such as this and that the items missing from your bags were not reported directly to the hotel. We are aware of the empty vodka bottle you found in your room, and ss my colleague mentioned and confirmed with a door lock read, only the housekeeping and minibar teams entered the rooms during your stay. I have tried to contact you directly via the email provided and hope to hear back from you soon. Kind Regards Bradley Werb Front of House Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Spring Break vacation

Posted 12-Apr-2017
This was our first visit to London. We were very happy with the proximity of the train station and the ease of getting around by train and bus. The tour buses are closeby and within walking distance. The breakfast was good and the staff helpful and polite. We were very happy with our stay.
Comment from Hotel Management
12-Apr-2017 by Bradley Werb, Hotel Management
Dear Guest Thank you for your review. We are so happy your stay was a lovely experience with us. The team work very hard and its great to receive nice feedback like yours which I have shared with the team. We all hope to see you again soon. Kind Regards Bradley Werb Front of House Manager
4out of 5
Recommended
for Everyone
by A verified traveller fromSeattle

Nice location in London

Posted 11-Apr-2017
Pros: Location is very good
The hotel is located behind the Waterloo station and at the south end of Westminster bridge, so it's in walking distant to Westminster Abbey, the Eye, and Waterloo rail station. Our room overlook the rail station and the Shard building. I thought it might be noisy since you can see trains in and out of the station all the time, but actually we didn't hear anything from the rail station, instead our door shakes violently every time our neighbor leaves their room and shut the door. The room was decent and clean enough, and maid service was prompt and good.
Comment from Hotel Management
12-Apr-2017 by Bradley Werb, Hotel Management
Dear Guest Thank you for your review. We are so happy your stay was enjoyable and you found our hotel location and facilities perfect for your stay in London. The team and I look forward to welcoming you back in the future. Kind Regards Bradley Werb Front of House Manager