Ratings based on 3,715 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller fromMünchen

Lage ist top - nahe an Waterloo Station

Posted 1-Mar-2017
London Eye in 2 min tu Fuss, Big Ben, Westminster Abbey ebenfalls fußläufig erreichbar Zustellbett (Schlafcouch) mehr als durchgelegen, Zimmer sehr hellhörig, Bad sauber, Armaturen aber lange nicht entkalkt. Servicepersonal extrem freundlich. Für Kurzaufenthalt zu empfehlen.
4out of 5
Recommended
for Everyone
by A verified traveller fromMalmö

Bekvämt hotell på bra läge

Posted 1-Mar-2017
Bekvämt hotell, trevlig personal i lobbyn och vi fick gratis uppgradering till stort rum med utsikt över Waterloo. Lågt utbud av vegansk mat på frukosten dock - i övrigt mycket nöjda!
4out of 5
Recommended
for Everyone
by A verified traveller fromPalos Verdes, CA

Great hotel in prime location!

Posted 28-Feb-2017
Location: Everything
We were very pleased with our hotel. We were centrally located to many attractions- the staff were very helpful & the restaurant (Italian) was outstanding.
4out of 5
Recommended
for Everyone
by A verified traveller

Gutes Hotel in zentraler Lage

Posted 25-Feb-2017
Einziges Problem ist das Frühstück. Zuwenig Platz.
Comment from Hotel Management
27-Feb-2017 by Alba Rey, Hotel Management
Dear guest, Thank you for your feedback, We are happy to read that you enjoyed your time in our hotel, we do hope to see you back soon! Kind regards,
5out of 5
Recommended
for Everyone
by A verified traveller

Ótimo Hotel

Posted 24-Feb-2017
Excelente localização, quarto amplo e confortável, equipe atenciosa.
Comment from Hotel Management
27-Feb-2017 by Alba Rey, Hotel Management
Dear guest, Thank you very much for your lovely review. We are so happy to read that you enjoyed your time in our hotel, we do hope to see you back soon! Kind regards, Alba Rey Guest Relations Manager
5out of 5
Recommended
for Families
by A verified traveller fromKent

Great location, great family rooms

Posted 18-Feb-2017
Had a fantastic 2-night stay over half-term. Great location within spitting distance of London Eye, the South Bank and over the bridge to the West End. We chose it for the family room - a large double room on one side, kitchenette and bathroom in the centre and a sitting room on the other. The latter had a sofa bed and was set up for our girls - aged 9 and 6. It was a great set-up. Meant we could stay up on our side when they went to sleep etc. Nice for breakfast. Would definitely stay again. Reasonable price, given it is London
Comment from Hotel Management
19-Feb-2017 by Alba Rey, Hotel Management
Dear Guy, Thank you for your lovely review! We are delighted to read that you had a great stay in our hotel and that you liked the location and the room! We are looking forward to welcoming you back soon. Kind regards,
3out of 5
by A verified traveller

Honest review

Posted 17-Feb-2017
The room looked lovely however had no ventilation/access to window/balcony. The shower was not the cleanest. No bin available apart from in bathroom. When opening the tap (boiler) noise was far too loud. When booking online there should be an option clear info on which rooms have access to baclony. Previous stay has been better. Air con unit didn't work properly. It was ok. Company was good.
Comment from Hotel Management
19-Feb-2017 by Alba Rey, Hotel Management
Dear Kangaroo, Thank you very much for your feedback. We are so sorry to read about your disappointment, if you would like to discuss this further, please do not hesitate to contact our guest relations team directly. We do hope to see you back in future. Kind regards,
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Feb-2017
Perfekte Lage direkt hinter dem London eye, Big Ben
Comment from Hotel Management
19-Feb-2017 by Alba Rey, Hotel Management
Dear guest, Thank you very much for your lovely review. We are delighted to read that you had a great time in our hotel and that you liked the location. We are looking forward to welcoming you on your next visit to London. Kind regards
4out of 5
Recommended
for Everyone
by A verified traveller fromNorge

5 minutter gange til London eye

Posted 15-Feb-2017
Kun 5 min å gå til London Eye (med venting i lyskryss:-)). Lettvint hotell å bo på. Gikk til Coventry Garden på ca 15-20 min. Hotellet er fint og hyggelige folk som jobber der. Jeg kommer til å bruke d igjen. Reiste med datteren min på 11 år, hun koste seg også. Frokosten er grei. Vi ble mette før vi gikk ut på oppdagelsesferd. Jeg anbefaler hotellet!
Comment from Hotel Management
19-Feb-2017 by Alba Rey, Hotel Management
Dear Linn, Thank you for your review. We are delighted to read that you and your daughter had a great time in our hotel and that you liked the location. We are looking forward to welcoming you back on your next visit to London! Kind regards
5out of 5
Recommended
for Everyone
by A verified traveller fromuk

Great location

Posted 13-Feb-2017
Cons: Restaurant was extremely cold and draughty with many diners complaining and having to wear coats. This is something the hotel could try and improve.
Great location for walking to all the London sights and 5 minutes from Waterloo Station. Room was very clean and spacious and very quiet. We ate in the restaurant one evening, food was excellent and reasonably priced.
Comment from Hotel Management
19-Feb-2017 by Alba Rey, Hotel Management
Dear Sal, Thank you for taking the time to share your feedback. We are happy to read that you enjoyed your stay here, and we are so sorry to read that your experience in the restaurant wasn't good enough, I will pass your feedback onto F&B Manager. We do hope to see you back soon. Kind regards,