Good location, tiny hot room.
The hotel is in a great location for tourists- london eye is a quick walk, close to Big Ben & Jubilee bridge- a longer walk to Trafalgar square, but manageable for active people. 1 issue with the room- it was unseasonably hot in april when we were there- in the 80's and the room was hot. There is air conditioning, but it works if you leave a key in the slot in the room- but housekeeping takes the key out and when you return to the room it's HOT. We had a room for 4 of us- 2 adults and 2 kids and it was tight- but not surprising for the location. Although the bathroom door didn't close well- a glass slider. It was clean and the little cafe downstairs was nice. There's a laundry room, but it wasn't especially easy to figure out the pay machines. The desk staff got a little flustered doing the math on the tourist tickets they sold us- for the double decker hop on/off tour and couldn't properly explain how it worked and figure out the costs, so a little challenging there. Breakfast buffet was chaotic- and they often ran out of stuff during the busy time. Also, not much in the way of nightlife in this part of London, so if you're going for that, pick another location!
Comment from Hotel Management
1-Nov-2016 by Bradley Werb, Hotel Management
Dear Anne Patricia
Thank you for your review.
We are glad you enjoyed your stay with us despite some areas which I can assure you will be shared with our management team in order to resolve them fully.
We do hope that we will see you again sometime soon.
Front of House Manager