Ratings based on 3,501 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromcheshire

Great location

Posted 24-Aug-2016
Pros: Best room we have had for a family and plenty of storage.
Cons: For a family of four it would have been nice to have more milk in the mini bar and disappointed no complimentry bottled water.
Location: Central location very close to the eye.
Perfect location near Waterloo and Westminster tube stations. Hotel was very close to the London eye and is ideal as a base for sightseeing around London. Family of 2 adults and 2 children (12,15years) we had a studio room which was great. Two sleeping areas with a mini kitchen in between both which included a microwave. We would most definitely stay here again.
4out of 5
by A verified traveller

Todo perfecto

Posted 24-Aug-2016
Cons: El tema de ascensores...es un poco justo por la cantidad de gente.
Por poner alguna pega...me parecio que le faltava presion de agua en la ducha.
4out of 5
by A verified traveller fromparis

Hôtel accueillant, proche de big Ben et London eye

Posted 22-Aug-2016
Cons: Faire le choix de la vue de la chambre au client
Location: Westminster Piccadilly
Weekend très agréable aurai juste préféré être plus haut dans les étages et être au Park plazza et non Park plazza country hall (qui sont l'un en Face de l'autre) et avoir une meilleur vue (big Ben ou London eye )
3out of 5
by A verified traveller fromca

Good hotel

Posted 20-Aug-2016
Besides the high cost of the food and extremely slow service, especially at the main restaurant bar, the hotel was fine.
Comment from Hotel Management
21-Aug-2016 by Bradley Werb, Hotel Management
Dear Warren Thank you for your review. We are sorry for the disappointment with the food and beverage services at the hotel. Please rest assure that your feedback has been escalated to the food and beverage management team in order to follow this up with our team members. We do hope that we see you again sometime in the future. Kind Regards Bradley Werb Front of House Manager
4out of 5
by A verified traveller fromP

Ideal por su ubicacion centrica y bien comunicado.

Posted 17-Aug-2016
Es un hotel muy confortable, el personal muy amable y atento a las incidencias detectadas y subsanadas con rapidez. Destacaria principalmente su ubicacion, muy centrico y con buenas comunicaciones.
Comment from Hotel Management
21-Aug-2016 by Badley Werb, Hotel Management
Dear Rosa Thank you for your review. We are so happy you enjoyed your time with us and we all hope to see you again sometime in the near future. Kind Regards Bradley Werb Front of House Manager
2out of 5
by A verified traveller

Super zentrales Hotel, Sauberkeit grenzwertig

Posted 16-Aug-2016
3 Gehminuten vom London Eye und 5 min von der Westminster Bridge super zentrale Lage, zwischen Haltestelle Waterloo und Westminster. Lage wirklich perfekt. Das Hotel ok, wir hatten ein normales Doppelzimmer gebucht, und als Option reingeschrieben "gern weit oben mit Ausblick" wir bekamen ein Loch, klein, innenliegend mit Blick auf den Frühstückbereich, entsprechend durften wir diese Gerüche mehrmals täglich genießen. Wir hätten allerdings ein Upgrade bekommen können, für 40£ zusätzlich pro Nacht, kam für uns allerdings nicht in Frage. Sauberkeit des Zimmer Verbesserungswürdig. Klimaanlage viel zu laut und die Betten viel zu weich. Badezimmer in verwohntem Zustand. Personal sehr freundlich.
Comment from Hotel Management
21-Aug-2016 by Bradley Werb, Hotel Management
Dear Corinna Thank you for review. We are sorry to read about the disappointment during your recent stay with us at the hotel. Not all of our rooms have the outside windows, however I am glad we were able to offer an external room for a small supplement. We do hope that we will see you again at some point in the near future. Kind Regards Bradley Werb Front of House Manager
5out of 5
by A verified traveller frommid wales

great room!

Posted 16-Aug-2016
Pros: Quite central. Comfortable room with all mod cons.no problems encountered.
I was first given a small internal room which I found quite claustrophobic but after ringing down to reception, I was changed to a beautiful room with a large window. I had a supplement to pay but it was so worth it! Excellent!
Comment from Hotel Management
21-Aug-2016 by Bradley Werb, Hotel Management
Dear Pam. Thank you for your review. We are so happy you enjoyed your stay once we were able to find a much nicer and bigger room for the small supplement. We do hope that we will see you again some time in the near future. Kind Regards Bradley Werb Front of House Manager
5out of 5
by A verified traveller fromHong Kong

A family-friendly hotel

Posted 16-Aug-2016
Great location. Many of the key attractions are within walking distance. Short walk to Waterloo and Westminster Station. Reasonable price for family rooms.
Comment from Hotel Management
21-Aug-2016 by Bradley Werb, Hotel Management
Dear Au Thank you for your review. We are so happy for another amazing 5 star rating and to read you and the family loved your time with us while in London. We do hope to see you again sometime soon. Kind Regards Bradley Werb Front of House Manager
5out of 5
by A verified traveller

Very friendly staff, good location.

Posted 16-Aug-2016
Nice, clean hotel with wonderful staff. Location great for just about everything to see and do in London.
Comment from Hotel Management
16-Aug-2016 by Bradley Werb, Hotel Management
Dear JLo Thank you for your lovely 5 star review. We are thrilled to read about your wonderful time with us and the team were so happy to have made such a good impact on you while you were with us. We hope to see you again soon. Kind Regards Bradley Werb Front of House Manager
4out of 5
by A verified traveller fromLondon

Nice hotel, tourist area

Posted 13-Aug-2016
Pros: the family rooms are beautiful. Quite big, almost like two rooms connected by a bathroom in the middle. very decent
Cons: Many construction happening around it so the area is not particularly pleasant at the moment. the lady in receptioncalled a dirty blue wall "city view
Location: london eye, aquarium, big ben, waterloo tube station (takes you to anywhere else in a few mins like oxford street, madame tuassads, etc etc)
Nice hotel, looks newly-built, the family room we had was beautiful and big enough for everyone to have their privacy. Many facilities in the room and finally, a fridge that is not empty. It is Near a tube station so you can get to the more central areas like oxford street, hyde park, etc, etc. but you were still only a few steps away from the london eye, aquarium, etc. etc. The only problem was that the room I booked said "room with a view" and apparently in expedia's understanding a dirty blue wall is a "view" and to the lady in the reception, it is "city view". Unfortunately, I only chose that hotel for the view and ended up having to leave the curtains closed the entire time I was there.
Comment from Hotel Management
13-Aug-2016 by Bradley Werb, Hotel Management
Dear Jess Thank you for review! We are so happy your enjoyed your time with us despite not having a nice view. Not all of the rooms will have the iconic London Eye view and will investigate why the city view room allocated for you was not on a high enough floor to see the Shard and Canary Wharf. We do hope that we will see you again in the future. Kind Regards Bradley Werb Front of House Manager