Ratings based on 1,172 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jan-2017
Fuimos 3 dias a Londres y sinceramente nos encanto tanto la ciudad como el hotel, creo que el viaje, no llega a ser igual por lo comodo que hemos estado en la habitacion.
5out of 5
Recommended
for Families
by A verified traveller

Posted 19-Jan-2017
Large room considering London destination (we had a studio). The restaurant was ok but some warmer clothing is advised (January) due to the open setting towards the lobby and entrance area. Location was great and a lot of destinations are within walking distance (<2-3 km).
3out of 5
Recommended
for Everyone
by A verified traveller

Bra läge

Posted 17-Jan-2017
Helt ok hotell, läget är riktigt bra, nära Westminster Bridge och Big Ben.
Comment from Hotel Management
17-Jan-2017 by Bradley Werb, Hotel Management
Dear Guest Thank you for your review. We are sorry for the disappointment during your stay with us and this was not as good as we hoped for your stay. We do hope that we have the chance to see you again sometime in the future. Kind Regards Bradley Werb Front of House Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Super week-end en amoureux

Posted 17-Jan-2017
L'hôtel est très agréable et surtout très bien situé car London eyes, Big Ben, Station Waterloo juste en sortant de l'hôtel. De nombreux commerces et restaurants en sortant de l'hôtel, idéalement placé pour visiter tout le centre de Londres à pied. Les chambres sont spatieuces et confortables, une double room : - une chambre avec un grand lit double, un écran plat, et un grand placard muni d'un coffre-fort - une salle de bain avec baignoire de taille moyenne, douche - une kitchenette avec mini frigo, micro-onde, bouilloire, machine Nespresso, vaisselle - un salon avec une belle vue pour les étages élevés, un second ecran plat (plus grand) et un canapé convertible Très bon rapport qualite/prix Bon séjour !
Comment from Hotel Management
17-Jan-2017 by Bradley Werb, Hotel Management
Dear Marie Thank you for your review. We are glad you enjoyed your stay with us while in London and we are thrilled for a 5 star rating! We all cannot wait to welcome you back again in the future. Kind Regards Bradley Werb Front of House Manager
2out of 5
by A verified traveller

City Hotel mit Fehlern

Posted 16-Jan-2017
Cons: Die Fugen im Bad sollten erneuert werden. Der Waschtisch war merfach gerissen. Fön nicht vorhanden. WC Bürste fehlte
Das Personal ist freundlich und hilfsbereit. Die Größe des Zimmers ist ok. Leider kann kein Fenster geöffnet werden. Ferner war unser Zimmer (Bad) sanierungsbedürftig. Die Zimmer sind sehr hellhörig; Ohrenstöpsel sind ein Muss. Beim Frühstück sitzt man sehr beengt. Es herrscht sehr viel Betrieb auf kleinem Raum; wie in einer Bahnhofshalle. Speisen und Auswahl gut und ausreichend.
Comment from Hotel Management
17-Jan-2017 by Bradley Werb, Hotel Management
Dear Guest Thank you for your review. We are very sorry that your stay was not up to our usual high standards we are known for. Please rest assured we will follow this up with the team and we do hope that you will stay with us again in the future. Kind Regards Bradley Werb Front of House Manager
5out of 5
Recommended
for Everyone
by A verified traveller fromL

Extremely nice hotel

Posted 15-Jan-2017
Stayed two nights and the room was perfect really clean and excellent condition
Comment from Hotel Management
17-Jan-2017 by Bradley Werb, Hotel Management
Dear David Thank you for your review. We are thrilled to read your amazing review, and thank you for the 5 star rating. We all hope to see you again soon. Kind Regards Bradley Werb Front of House Manager
5out of 5
Recommended
for Everyone
by A verified traveller fromCanada

Beautiful hotel in the world famous landmark area.

Posted 15-Jan-2017
We just loved it. We stayed in a junior suite with my family. Just awesome!!
Comment from Hotel Management
15-Jan-2017 by Brad Werb, Hotel Management
Dear Sri Thank you for your review. We are thrilled you loved your time with us and found the location amazing. The team and I hope that we see you again, hopefully sooner rather than later! Kind Regards Bradley Werb Front of House Manager
3out of 5
by A verified traveller fromLondon

Great location, room very stuffy

Posted 15-Jan-2017
Pros: Location. Clean.
Cons: Air conditioning or install windows that can open.
Great location, close to many prime tourist locations and transport links. Room had great views out over London skyline. Experience was completely let down by very ineffective air-conditioning, resulting in a room atmosphere that was too hot and felt stuffy/ airless and a very unpleasant night's sleep. Opening a window is not possible. Otherwise, clean, modern, well presented hotel with friendly staff.
Comment from Hotel Management
15-Jan-2017 by Brad Werb, Hotel Management
Dear PK Thank you for your review. We are sorry to read about the disappointment during your time with us due to the air conditioning concerns. Please rest assured that your feedback has been passed onto the engineering team in order to effectively look into the problem specific to your room. We hope that we have the chance to see you again soon. Kind Regards Bradley Werb Front of House Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Good location but confusion over its sister hotel

Posted 14-Jan-2017
Pros: Location
Cons: Rethink layout of rooms, housekeeping, foyer is cramped.
Just to note, there are two Park Plaza hotels across the road from one another. Park Plaza Westminster is clearly a league above. Don't confuse it with Park Plaza County Hall, which is much smaller and less glitzy. Small reception and not the most helpful of check-ins but the rooms are good and facilities good. Ours had a slightly odd layout - wouldn't it make more sense to have the sleeping area at the back and the seating area near the door to keep noise in/outside to a minimum. Was pleasantly surprise to find a mini kitchen area supplied with plates, cutlery, microwave and kettle. Great for breakfast. Didn't use the the restaurant but the atrium looked fine if expensive. There are cheaper alternatives close by and better not far away. Located behind County Hall, the hotel is ideal for Waterloo station, south bank, Westminster, etc. Nearest underground are Westminster or Waterloo stations. Theatreland is a 20 minute walk away, London Eye 5 mins, etc. The room seemed cramped but was quiet, clean and met our needs. The bathroom had separate shower and bath. Toiletries were good quality (if not generously provided). The plates, cutlery etc was welcome. There was a small area in the mini bar to put your own items needing refrigeration. Only quibbles; door cards problems on arrival and throughout so it took multiple attempts to access the room, failure to empty bins fully, toiletries not topped up properly.
Comment from Hotel Management
15-Jan-2017 by Brad Werb, Hotel Management
Dear Guest Thank you for your review. We are so happy to read about your enjoyable time with us while in the hotel and that you made good use of our facilities. Our location is second to none, and the team and I hope that we have the chance to see you again soon. Kind Regards Bradley Werb Front of House Manager
5out of 5
Recommended
for Couples
by A verified traveller

Overnight stay Sunday to Monday

Posted 10-Jan-2017
Pros: See above
Cons: See above
Location: Southbank - River trips, Bankside
Excellent location close to the south end of Westminster Bridge. Good for Southbank. Newly built, very modern, spotlessly clean. Staff were friendly, efficient and helpful. Although we knew there was a tube strike on the day we left, we appreciated the consideration of a notice posted in the lift advising guests.
Comment from Hotel Management
11-Jan-2017 by Bradley Werb, Hotel Management
Dear Guest Thank you for your review. We are so happy to read about your recent stay and that you found the service and small touches perfect! We all hope that we have the chance to see you again soon. Kind Regards Bradley Werb Front of House Manager