Ratings based on 3,537 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromPanama

Nice hotel, close to everything.

Posted 29-Sep-2016
Pros: Size of the room. Close to everything.
Cons: Maybe is time to renovated the beds. Not bad at all, but could be better.
Location: Close to Waterloo station and the Big Ben, Eye of London and Westminster Abbey are very close.
Very nice hotel. Good for families because we have a good size room. Is close to train and metro stations, buses, touristic places. The personal was also very helpful and nice. I would come back definitely!
5out of 5
by A verified traveller fromWashington

nice hotel close to everything

Posted 20-Sep-2016
Pros: Close to evrything.
Cons: Shower, maid service. Rooms were not vacuumed always.
Location: Close to the London wheel, Big Ben, Parliament and others.
Close to almost all the sights to see. Right in the center of things.
Comment from Hotel Management
21-Sep-2016 by Brad Werb, Hotel Management
Dear TV Thank you for your review. We are so happy your enjoyed your stay with us. We all hope that we will see you again soon. Kind Regards Bradley Werb Front of House Manager
5out of 5
by A verified traveller

Wonderful location, comfortable

Posted 19-Sep-2016
We had a great stay at the Park Plaza. We got an upgrade and the room we got was just perfect. Special thanks to Courtney who treated us like royalty. Will definitely stay here everytime I visit London.
Comment from Hotel Management
21-Sep-2016 by Bradley Werb, Hotel Management
Dear Guest Thank you for your amazing review. We are thrilled your stay was amazing and Courtney was so happy to be mentioned on this forum. Kind Regards Bradley Werb Front of House Manager
4out of 5
by A verified traveller

Buena ubicación, personal más o menos

Posted 12-Sep-2016
Pros: Ubicación
Cons: La atención al cliente
Location: Todo bien
Algunas personas del hotel poco amables y sin ganas de servir. Un día hicieron la habitación a la mitad
Comment from Hotel Management
16-Sep-2016 by Bradley Werb, Hotel Management
Dear Guest. Thank you for your review. We are all so happy you enjoyed your time with us while in London. We work tirelessly to ensure our guests have a great time and we all hope to see you again soon. Kind Regards Bradley Werb Front of House Manager
4out of 5
by A verified traveller fromH

Popular tourist hotel, well placed for local attra

Posted 11-Sep-2016
Arrived early after a long journey and was really pleased when receptionist, Magda, upgraded us so that we could have a room immediately. The hotel appears popular with tourists which is understandable given its location close to Waterloo and the attractions of the South Bank. We stayed for two nights in a studio room which consisted of bedroom, bathroom, sitting room and small kitchen area. Decor was modern as were appliances such as microwave, TV and IT. Didn't use restaurant but appeared well patronised by other guests. Laundry service was quick and efficient. Overall, a decent hotel and cheaper option than others in the area.
Comment from Hotel Management
16-Sep-2016 by Bradley Werb, Hotel Management
Dear Bill. Thank you for your review. The team and I are so happy your enjoyed your time with us and Magda was especially pleased to have made a great impact on your stay. We hope that we will see you again soon. Kind Regards Bradley Werb Front of House Manager
5out of 5
by A verified traveller

Fantastic hotel, room with a great view

Posted 9-Sep-2016
From check in to check out staff were fantastic. Room had an amazing view of the city at night. Great breakfast too. Would definately stay here again!
Comment from Hotel Management
16-Sep-2016 by Bradley Werb, Hotel Management
Dear Guest. Thank you for your lovely review. We are all so happy you enjoyed your time with us and made great use of the facilities! We look forward to welcoming you back soon. Kind Regards Bradley Werb Front of House Manager
4out of 5
by A verified traveller

POSIZIONE IDEALE

Posted 9-Sep-2016
HOTEL PULITO E CONFORTEVOLE OTTIMA POSIZIONE PER VISITARE LA CITTA
Comment from Hotel Management
16-Sep-2016 by Bradley Werb, Hotel Management
Dear Guest. Thank you for your review. We are so happy your stay was enjoyable while in London. The team and I hope to see you again soon! Kind Regards Bradley Werb Front of House Manager
4out of 5
by A verified traveller

Posted 8-Sep-2016
Hotel estupendo por su situacion y relacion calidad-precio
Comment from Hotel Management
16-Sep-2016 by Bradley Werb, Hotel Management
Dear Guest. Thank you for your review. We are all so happy you enjoyed your time with us while in London. We hope that we will see you again soon. Kind Regards Bradley Werb Front of House Manager
4out of 5
by A verified traveller

nice hotel close to central London

Posted 7-Sep-2016
Pros: close to city center
Cons: nothing
Location: in the center close to London eye and Big Ben and Westminster Abby
had a good stay at this hotel for 2 days room was excellent and the facilleties offered in the hotel were good
Comment from Hotel Management
16-Sep-2016 by Bradley Werb, Hotel Management
Dear Guest. Thank you for your review. We are so happy you enjoyed your time with us while in London. We cannot wait to see you again! Kind Regards Bradley Werb Front of House Manager
3out of 5
by A verified traveller fromToronto

Excellent Location, Easy Access to Attractions

Posted 7-Sep-2016
Pros: Easy of access to all attractions
Cons: Room layout and shower areas need to have dividers that do not allow water to flow into the rest of the bathroom
Location: Easy access to Westminister Bridge, Jubilee Bridge, Waterloo Bridge. Queens Walk and Imperial War Museum.
This hotel is very conveniently located and sits right behind the London Eye. It is five minute walk from London Waterloo Station and seven minutes from Westminister Bridge station. Hotel rooms are oddly planned and not all rooms have good views of the surrounding areas. There is free WiFi which is a good thing and overall it is the convenience that drew us to this hotel.
Comment from Hotel Management
16-Sep-2016 by Bradley Werb, Hotel Management
Dear Allan. Thank you for your review. We are glad you enjoyed the location however I am sorry for the issue with the bathroom. Please rest assured I have informed the engineering team to look into this issue and hope a resolution will occur in the coming days. We hope to see you again soon. Kind Regards Bradley Werb Front of House Manager