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Reviews of Leonardo London Heathrow Airport

4 out of 5
Leonardo London Heathrow Airport
Bath Road, West Drayton, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 2149 out of 3848 reviews" "
Rating 8 - Good. 1073 out of 3848 reviews" "
Rating 6 - Okay. 366 out of 3848 reviews" "
Rating 4 - Poor. 146 out of 3848 reviews" "
Rating 2 - Terrible. 114 out of 3848 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay. Had a 12 hour layover at airport so stayed here. Wish we could have experience more. Saw restaurant and bar which was full of laughter and everyone was friendly. Staff made us welcome and upgraded our room at no cost, they arranged our travel back to airport in morning and coffee. Would love to go back.
Stayed 1 night in May 2024

6/10 Okay

Estrella

Travelled with group
Disliked: Amenities
Small dinning area the hall. The lobby needs TLC
Stayed 8 nights in May 2024

8/10 Good

Stuart

Liked: Cleanliness, staff & service
U
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 11, 2024
Dear Stuart,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant, service and food were excellent.
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 11, 2024
Dear Fred,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Good

Owning

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious room. just little old property but really convenience location
Stayed 1 night in May 2024
Response from Leonardo Team on May 10, 2024
Dear Owning,Thank you for your feedback! We are glad you found our rooms spacious and appreciated our convenient location. We're committed to providing comfortable accommodations. We hope you enjoyed your stay overall, and we look forward to welcoming you back in the future.Kind regards, Leonardo Team

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean rooms with very comfortable beds
Stayed 1 night in Mar 2024
Response from Leonardo Team on May 10, 2024
Dear Tina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our long stay over at Heathrow. Yes, it was busy in the morning. Although many restaurants were crowded we did find a place to eat and have refreshments as we waited for our flight home.
Stayed 1 night in May 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy place to stay. Nice bar area. Bus from terminal to the door from the Bus Station.
Stayed 1 night in May 2024
Response from Leonardo Team on May 10, 2024
Dear Jane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We are also pleased to hear that you found our hotel to be an ideal place to stay before a Heathrow flight. Our convenient location near Heathrow is designed to provide a comfortable stopover experience for our guests. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

8/10 Good

Yoram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need better pillows
Stayed 1 night in May 2024
Response from Leonardo Team on May 10, 2024
Dear Yoram,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Good

Lawrance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay for overnight only.
Stayed 1 night in May 2024
Response from Leonardo Team on May 10, 2024
Dear Lawrance,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, easy access, acceptable restaurant and bar. Large, clean, comfortable room. Good value.
Stayed 1 night in May 2024
Response from Leonardo on May 9, 2024
Dear Judy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Lenda, Frederick

The staff at check in in was so attentive and helpful!
Stayed 1 night in May 2024
Response from Leonardo on May 9, 2024
Dear Lenda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed by the front staff—we arrived VERY late & the front desk treated us with warmth & efficiency. He immediately removed stress about getting to the airport by booking our transfer & booked our breakfast. We had a great sleep. Our room was clean, comfortable & very quiet. Breakfast was delicious
Stayed 1 night in May 2024
Response from Leonardo on May 9, 2024
Dear Shelley,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Leonardo Team on May 10, 2024
Dear Bridget,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Terita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, very helpful with great tips about the area and what to do, how to get around. I would stay again and I do recommend it.
Stayed 1 night in Apr 2024
Response from Leonardo on May 9, 2024
Dear Terita,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

2/10 Terrible

Mingxuan

Disliked: Amenities, property conditions & facilities
I arrived late at night. I could go home but I wanted to stay in a hotel to rest becasue of the long time flight. The fire alarm was activated at around 5am.
Stayed 1 night in May 2024
Response from Leonardo on May 8, 2024
Dear Mingxuan,Thank you for your feedback ! We apologize for any inconveniences caused. Fir alarm is for safety for the guest and is a way to alert in case of emergency. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Team

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leonardo on May 8, 2024
Dear Connie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Elfriede

Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant stay. I'll definitely book this hotel in the future.
Stayed 1 night in Apr 2024
Response from Leonardo Team on May 7, 2024
Dear Elfriede,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Dorelle

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Leonardo on May 8, 2024
Dear Dorelle,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Good

Mary Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient.
Stayed 1 night in Apr 2024
Response from Leonardo Team on May 7, 2024
Dear Mary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment All good
Stayed 1 night in May 2024
Response from Leonardo Team on May 7, 2024
Dear Milosz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No idea why this hotel gets negative reviews. I stay each time I fly from LHR and it is perfect for one night. Food is good (if a little pricey) and rooms are comfortable. Will stay again for sure.
Stayed 1 night in May 2024
Response from Leonardo Team on May 7, 2024
Dear Edward,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay in our comfortable room. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we take great pride in delivering outstanding hospitality. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

8/10 Good

Amit

Liked: Cleanliness, amenities, property conditions & facilities
Convenient, clean, and close to the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Rajwant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for a stay near Heathrow
Stayed 2 nights in Feb 2024
Response from Leonardo Hotel on May 6, 2024
Dear Rajwant,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Very convenient to T 2. Staff was lovely and professional. The room was perfectly quiet (Soundproof windows:) And the restaurant had great food, great prices and a great staff. The whole experience was very impressive!
Stayed 1 night in May 2024
Response from Leonardo Hotel on May 4, 2024
Dear Jo,Thank you for taking the time to share your feedback. We are thrilled to hear about your positive experiences at our hotel. Your kind words regarding our breakfast, room facilities and dining means a lot to us. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything
Stayed 1 night in Apr 2024
Response from Leonardo Hotel on May 3, 2024
Dear Steve,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, comfortable bed, pleasant staff, airport shuttle option
Stayed 1 night in Apr 2024
Response from Leonardo Hotel on May 3, 2024
Dear Charlotte,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

4/10 Poor

CHANTEL

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Room was run down. There is a thermostat in the room but it didn’t work. For looks I suppose. Called the front desk because the room was hot and they said they turned it down (it still remained hot). The windows don’t open to get fresh air so we propped open the entry door to get fresh air. The break was ok
Stayed 1 night in Apr 2024
Response from Leonardo Team on May 6, 2024
Dear Chantel,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Leonardo Team

4/10 Poor

leslie

Travelled with family
Liked: Cleanliness
There was a horrifying alarm at 4:30 in the morning. It stopped after about 15 seconds but we didn’t know what to do.
Stayed 1 night in May 2024
Response from Leo on May 3, 2024
Dear Leslie,Thank you for taking the time to share your feedback. We apologize for the disturbance caused by the alarm at 4:30 in the morning. We understand how alarming such situations can be and apologize for any inconvenience caused. Your safety and comfort are our top priorities, and we appreciate your understanding. We would love another opportunity to provide you with a seamless and pleasant experience.Kind regards,Leonardo Team

8/10 Good

Frank

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Margret, Plantation

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice. The checkin and checkout were smooth. We booked a taxi with the front desk and were quoted £17 for 3 passengers and two bags. When I confirmed with the dispatcher, he said no it’s £23. We had two medium suitcases and two check in bags. They need to make the baggage rules more specific. Most people travel with one of each. We accepted, but like I said, the terms need to be specific.
Stayed 1 night in Apr 2024
Response from Leonardo Team on May 2, 2024
Dear Margret,Thank you for taking the time to share your feedback. We are thrilled to hear about your positive experiences at our hotel. Your kind words regarding our easy check in, helpful staff and convenient location means a lot to us. However, we sincerely apologize for any inconveniences caused. We will work diligently to make the necessary improvements in these areas to ensure that every guest's stay is nothing short of perfect. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

10/10 Excellent

Mohamed, Lewis Lake

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property is close to the airport and have a shuttle service. The room was clean but the bathroom can use some new tub silicone in the shower area. I recommend this hotel.
Stayed 1 night in Apr 2024
Response from Leonardo Team on May 2, 2024
Dear Mohamed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Ensuring convenient access for our guests is a priority, and we are pleased that our location met your expectations. We hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Ofure

Liked: Cleanliness, staff & service, property conditions & facilities
It was a short stay but a good one!
Stayed 1 night in Mar 2024
Response from Leo on May 2, 2024
Dear Ofure,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near airport, clean and great breakfast buffet. Nothing around hotel to see but you can always take shuttle to airport to get train to go visit.
Stayed 1 night in Mar 2024
Response from Leo on May 2, 2024
Dear Valerie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Ensuring convenient access for our guests is a priority, and we are pleased that our location met your expectations. We hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in May 2024
Response from Leo on May 2, 2024
Dear Patricia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Good / clean
Stayed 4 nights in Apr 2024
Response from Leonardo Hotel on May 3, 2024
Dear Mohammed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin, comfortable bed, and good food.
Stayed 1 night in Apr 2024
Response from Leo on May 1, 2024
Dear Lisa,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay in our comfortable room. It is fantastic that you found the check in procedure quick and efficient. We look forward to welcome you again for another wonderful stay.Kind regards,Leonardo Team

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leo on May 2, 2024
Dear Douglas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

4/10 Poor

William, Philadelphia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The customer service was the best thing about my experience. The room didn’t seem freshly cleaned and had an abandoned feel. The TV didn’t have any service connected and overall, other than a place to get a few hours of sleep between flights the place just wasn’t very accommodating.
Stayed 1 night in Apr 2024
Response from Leo on May 1, 2024
Dear William,Thank you very much for staying with us and for sharing a review. It is wonderful to know that our staff's helpfulness left a positive impression on your experience. Providing excellent service is important to us, and we are pleased that we could contribute to a positive stay. We are, however, very sorry to read about the inconveniences you experienced during your stay. Please accept our sincerest apologies for any disruptions you encountered. We will promptly share your comments with our management team, and together, we will work diligently to make the necessary improvements in these areas to ensure that every guest's stay is nothing short of perfect. We look forward to welcoming you back again.Kind regards,Leonardo Team

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
food
Stayed 1 night in Apr 2024
Response from Leonardo Hotel on May 2, 2024
Dear Derek,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Good

Agustin

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Leo on May 1, 2024
Dear Agustin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Ravinder

Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect for Heathrow T2 / 3 Restaurant menu is great and food was delicious dinner and breakfast
Stayed 1 night in Apr 2024
Response from Leonardo Hotel on Apr 30, 2024
Dear Ravinder,Thank you for taking the time to share your feedback. We are thrilled to hear about your positive experiences at our hotel. Your kind words regarding our breakfast, room facilities and dining means a lot to us. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport.
Stayed 1 night in Apr 2024
Response from Leonardo Hotel on Apr 29, 2024
Dear Kathleen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

6/10 Okay

Ibiyimka

Business traveller
Service
Stayed 3 nights in Apr 2024
Response from Leonardo Hotel on Apr 29, 2024
Dear Ibiyimka,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Lenda, Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Leonardo Hotel on May 1, 2024
Dear Lenda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

RAJAI

Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in/out. Clean hotel and rooms are nice.
Stayed 1 night in Apr 2024
Response from Leonardo on Apr 29, 2024
Dear Rajai,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent
Stayed 3 nights in Apr 2024
Response from Leonardo on Apr 29, 2024
Dear Lorraine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

10/10 Excellent

Michael

Easy to get to, sat nav took us straight to underground car park, £15 to park for night, hotel was very clean & bed/pillows very comfortable. Short & easy early morning drive to T2/3 short stay carpark.
Stayed 1 night in Apr 2024
Response from Leonardo on Apr 29, 2024
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for another wonderful stay.Sincerely,Leonardo Team

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for Airport. Convenient and regular shuttle service to Terminals (to pay for). Comfortable beds and clean. Disappointed with buffet breakfast as hot food was lukewarm. Had room service and the food was also lukewarm. Would like to have a small fridge in the room. Was pleased that there was a safe,
Stayed 2 nights in Apr 2024
Response from Leonardo on Apr 28, 2024
Dear Karen,Thank you for your feedback ! We apologize for any inconveniences caused. We have refrigerators only in the executive rooms. Kindly book executive rooms for future reservations. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Team

10/10 Excellent

Delyth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for car hire return and proximity to Heathrow Terminals. Excellent staff very helpful both over the phone and in person. Will make this my regular Heathrow Hotel.
Stayed 1 night in Apr 2024
Response from Leonardo Team on Apr 27, 2024
Dear Delyth,Thank you very much for staying with us and for sharing a review. We are thrilled to hear that you enjoyed your stay. It is wonderful to know that our staff's helpfulness left a positive impression on your experience. Additionally, ensuring convenient access for our guests is a priority, and we are pleased that our location met your expectations. We eagerly await your next visit for another enjoyable stay.Kind regards,Leonardo Team