8/10 Good
Linda
Travelled with family
Jan 9, 2024
Liked: Cleanliness, room comfort
The interior facility was fine. Clean and functional. The communication with management was good. They responded quickly. They called to check to make sure everything was OK early in the stay.
However… As many other reviews have said about the Hounslow location… The entry area was filled with trash every day from other businesses.
The space heaters were not properly assembled and so they actually sat wobbling on the cords. I did call and report this and sent pictures. There was zero security. the front door was usually left open and the second entrance where there was an outside door was usually open as well. The last day we were there someone had actually ripped the electronic lock out of the door.
Linda
Stayed 14 nights in Dec 2023