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Reviews of Hilton Garden Inn London Heathrow Airport

4 out of 5
Hilton Garden Inn London Heathrow Airport
Eastern Perimeter Rd, Hatton Cross, Heathrow, Hounslow, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 849 out of 1442 reviews" "
Rating 8 - Good. 380 out of 1442 reviews" "
Rating 6 - Okay. 103 out of 1442 reviews" "
Rating 4 - Poor. 55 out of 1442 reviews" "
Rating 2 - Terrible. 55 out of 1442 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You are staying just for the airport. It’s a great location if you are staying and trying to go into London, it’s very expensive.
Stayed 1 night in Apr 2024

10/10 Excellent

Nadiyah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to tube/train station Most front guest were really nice
Stayed 1 night in May 2024
Response from HGI on May 5, 2024
Dear Nadiyah,Thank you for your positive feedback! We're delighted to hear you found our hotel's proximity to the tube/train station convenient. Our team strives to provide exceptional service, and we're glad you had a pleasant experience with our front desk staff. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team

6/10 Okay

Eduardo, Naples

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was ok with this hotel except for the bus shuttle service. We were almost two hours outside terminal 5 looking for the "famous Hilton Garden Shuttle which never showed up because the hotel did not have an specific shuttle. The shuttle service is based on all big buses which run around the airport servicing all passengers to any hotel. We did not know this and lost a lot of time waiting for the expected hotel bus. The hotel or Expedia should rewrite the information provided about the shuttle service and clarify that there is not a specific shuttle for specific hotels, all are good to take. just tell the driver to what hotel you go and that's it. Once we finally arrived in the hotel, the front desk rep. Enmanuel, did a wonderful job taking care of us professionally and very friendly. Thanks Enmanuel.
Response from Stecy on May 4, 2024
Dear Eduardo, Thank you for your feedback regarding our shuttle service, and we apologise for any inconvenience you experienced. We appreciate your suggestion to clarify the shuttle arrangement, and we will review and update our information accordingly. We're pleased to hear that Emmanuel provided excellent service during your stay. We hope to welcome you back for a smoother experience in the future.Best regards,Team HGI

10/10 Excellent

Stavros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Stecy on May 3, 2024
Dear Stavros, Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best Regards, Team HGI

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Stecy on May 3, 2024
Dear Sandra, Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best Regards, Team HGI

8/10 Good

donna

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This was actually a great location as it is close to the airport, but limited dining.
Stayed 1 night in Apr 2024
Response from HGI on Apr 27, 2024
Dear Donna,Thank you for your feedback! We're glad to hear you found our location convenient. We'll definitely take your comments about dining options into consideration to improve our guest experience. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HGI on Apr 27, 2024
Dear Sarah,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

2/10 Terrible

Manpreet

Travelled with partner
Disliked: Staff & service, amenities
Terrible experience. Staff un professional. After having 20 hr journey front desk change programs room key 3 times doesn't work. After 15 minutes maintenance guy came and open the door. Very un professional
Stayed 2 nights in Apr 2024
Response from HGI on Apr 24, 2024
Dear Manpreet,I'm sorry to hear about your experience. We apologize for the inconvenience you faced with your room key and the delay in resolving it. As we was upgrading to a better key system to avoid any issues, on the day of your arrival there was some disruption as there was engineers switching over the old to new system. Once again sorry for any inconveniences caused. Your feedback is valuable, and we'll use it to improve our services.Kind Regards,HGI Heathrow Team

8/10 Good

Kelly

Stayed 1 night in Apr 2024
Response from HGI on Apr 24, 2024
Dear Kelly,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 Excellent

Saul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable, well located. Friendly, professional staff. Convenient location for the tube and Heathrow, without the expense of staying directly at the airport. Would stay again and recommend to others
Stayed 2 nights in Apr 2024
Response from HGI on May 1, 2024
Dear Saul,Thank you for your fantastic review! We're thrilled to hear that you found our hotel clean, quiet, and comfortable, with friendly and professional staff. It's great to know that our location was convenient for your needs and that you would recommend us to others. We look forward to welcoming you back on your next visit!Kind Regards,HGI Heathrow Team

10/10 Excellent

Lawrence

Close in early was available
Stayed 1 night in Apr 2024
Response from Stecy on Apr 21, 2024
Dear Lawrence, Thank you for highlighting our early check-in option. We're glad you found it convenient and hope to welcome you back soon!Best Regards, Front Desk Team

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good. Location convenient for early flight. We opted for a taxi who was waiting outside the hotel rather than an Uber. The driver was very knowledgeable about the airport and made our transportation from hotel to airport, peaceful and calm.
Stayed 1 night in Apr 2024
Response from Stecy on Apr 18, 2024
Dear Scott, Thank you for sharing your positive experience with us! We're delighted to hear that our convenient location and taxi service contributed to a peaceful and calm transportation experience to the airport. We hope to welcome you back for another pleasant stay in the future.Best regards,Team HGI

10/10 Excellent

MARIA MAGDALENA DEL RIO

Stayed 1 night in Apr 2024
Response from HGI on May 8, 2024
Dear Maria, Dear ,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 Excellent

Elisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great. Our large group of 8 arrived late and ordered pizza. We ate in the common area and staff were kind and helpful and gave us plates so we could eat .
Stayed 1 night in Apr 2024
Response from HGI on Apr 17, 2024
Dear Elisha,Thank you for sharing your experience! We're delighted to hear that our staff provided excellent service during your late arrival. It's wonderful to know that you enjoyed dining in our common area, and we're glad our team could assist with providing plates for your group. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the underground which definitely adds value.
Stayed 1 night in Apr 2024
Response from HGI on Apr 16, 2024
Dear Laura,Thank you for your review! We're glad our proximity to the underground added value to your stay. We hope to have the pleasure of hosting you again in the future!Kind Regards,HGI Heathrow Team

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
I was very pleased with the hotel. I think that there aught to have been complementary water bottles in the room fridge.
Stayed 1 night in Apr 2024
Response from HGI on Apr 16, 2024
Dear Barbara,Thank you for your feedback! We're glad you were pleased with your stay. We appreciate your suggestion regarding complementary water bottles in the room fridge and will take it into consideration for future improvements. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient from Hatton tube station to Heathrow. I would stay again.
Stayed 2 nights in Apr 2024
Response from HGI on Apr 16, 2024
Dear Kathleen,Thank you for your positive feedback! We're pleased to hear that our location near Hatton tube station worked well for you. We look forward to hosting you again on your next visit!Kind Regards, HGI Heathrow Team

10/10 Excellent

Teslin

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from HGI on Apr 17, 2024
Dear Teslin,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 Excellent

Kim

Stayed 1 night in Apr 2024
Response from HGI on Apr 17, 2024
Dear Kim,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and close to the airport. The only complaint is we got 3 different suggestions on how to get to the airport and 3 different views on when the train schedule started in the mornings. Would suggest they have a updated printout of train schedules handy for each employee to help assist guests. To be clear though each staff member was very respectful just didn't have all of the info to assist us properly.
Stayed 1 night in Apr 2024
Response from HGI on Apr 15, 2024
Dear Lesley,Thank you for your feedback! We're glad you enjoyed your stay overall. We apologize for any inconvenience regarding the transportation information. We'll definitely take your suggestion on board and ensure all staff have access to updated train schedules to assist guests more effectively in the future. We hope to have the opportunity to welcome you back soon!Kind Regards,HGI Heathrow Team

10/10 Excellent

Del

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect just like you would expect at a Hilton.
Stayed 2 nights in Apr 2024
Response from Stecy on Apr 15, 2024
Dear Del, We're thrilled to hear that everything met your expectations during your stay with us! Thank you for choosing Hilton, and we hope to have the pleasure of welcoming you back soon for another perfect experience.Best Regards, Team HGI

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and my daughters were there to take my wife (their mother) to the airport for her to fly back to Canada. Wasnt a trip we wanted to take but the hotel had chosen us as guests of the day with some vouchers and breakfast the next morning. It made a big difference to how we were all feeling and we are all grateful for that. Thanks again
Stayed 1 night in Apr 2024
Response from Stecy on Apr 15, 2024
Dear Jason, Thank you for taking the time to share your experience. We are glad to hear that we could make a positive difference during a challenging time for you and your family. Your kind words are appreciated, and we hope to welcome you back in the future under happier circumstances. Best Regards, Team HGI

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, all very clean and good breakfast.
Stayed 10 nights in Apr 2024
Response from HGI on Apr 15, 2024
Dear Roberto,Thank you for your kind words! We're thrilled you enjoyed our friendly staff, clean facilities, and breakfast. We look forward to welcoming you back soon!Kind Regards,HGI Heathrow Team

6/10 Okay

Barry

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Underwhelmed given the price. Why Hilton would have 2 garden inns close by I’ll never know. Price of room plus price of water and snacks was disgraceful (almost £4 for a bottle of water) we ended up getting tap water from the bar and taking it to our rooms). Rooms are tiny and it was over £20 in a taxi to T2. Dinner was without doubt processed my son’s pizza was frozen supermarket style and I’m certain the mash was from a packet, meals were expensive. Rooms are tiny and in need of an upgrade but the hotel including rooms were clean.
Stayed 1 night in Apr 2024
Response from Stecy on Apr 15, 2024
Dear Barry, Thank you for sharing your experience with us. We apologise for any disappointment you encountered during your stay. Your feedback is valuable and will be shared with our team for improvement. We hope to have the opportunity to welcome you back in the future for a better experience.Best Regards, Team HGI

8/10 Good

Swee Sing Vincent

Travelled with family
Liked: Staff & service, property conditions & facilities
I had a night transit in London Heathrow airport. As the flight depart early the next morning, I decided to look for a hotel within the airport vicinity. I found Hilton Garden Inn, walking distance from Terminal 2 LHR. However, at the hotel check in counter, I was told the Hilton Garden Inn I booked was in T4 instead. Disappointed. The information should have been clearer to avoid unnecessary hassle caused to customers. Fortunately i was able to get a taxi nearby but this additional cost could be avoided. Staff at hilton garden inn T4 was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Stecy on Apr 15, 2024
Dear Swee Sing Vincent, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the confusion regarding the hotel's location. Your feedback is valuable, and we will use it to improve our communication processes. We're pleased to hear that our staff provided friendly and helpful service. We hope to have the opportunity to welcome you back for a seamless stay in the future.Best Regards, Team HGI

10/10 Excellent

ASHER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stecy on Apr 12, 2024
Dear Asher, Thank you for your glowing review! We're delighted to hear that you had a 5-star experience with us. It's our pleasure to provide exceptional service and ensure your stay was nothing short of perfect. We look forward to welcoming you back soon!Best Regards, Team HGI

10/10 Excellent

Lilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel near London Heathrow Airport. There is hotel shuttle to and from the airport. Room was clean, nice bathroom
Stayed 1 night in Apr 2024
Response from HGI on Apr 5, 2024
Dear Lilian,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us, appreciated our convenient location near Heathrow Airport, and found our shuttle service helpful. We're also glad you found your room clean with a nice bathroom. We hope to welcome you back soon for another pleasant stay.Kind Regards,HGI Heathrow Team

2/10 Terrible

Katrina

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hard uncomfortable small bed. Could hear the family next door all night and I don't think they were being overly loud. The shower was very good. Proximity to Heathrow was very good. We left the property more tired than when we arrived. Staff were very pleasent. TV didn't work and had to wait 2 hours for it to be fixed.
Stayed 1 night in Apr 2024
Response from HGI on Apr 5, 2024
Dear Katrina,Thank you for sharing your feedback. We apologize for the inconvenience with the bed and noise disturbance. We're glad to hear you found our shower and proximity to Heathrow satisfactory. We'll address the issues with the TV promptly. We appreciate your kind words about our staff and hope to have the opportunity to provide you with a better experience in the future.Kind Regards,HGI Heathrow Team

10/10 Excellent

Kelvin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services with free upgrade on breakfast
Stayed 1 night in Apr 2024
Response from HGI on Apr 4, 2024
Dear Kelvin,Thank you for your review! We're glad you appreciated our services and enjoyed the complimentary upgrade on breakfast. We look forward to welcoming you back again soon!Kind Regards,HGI Heathrow Team

10/10 Excellent

Martin, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to tube for airport and city. Clean.
Stayed 3 nights in Mar 2024
Response from HGI on Apr 3, 2024
Dear Martin,Thank you for your review! We're delighted to hear that our hotel's proximity to the tube for both the airport and city was convenient for you. We take pride in maintaining cleanliness throughout our facilities. We hope to have the pleasure of welcoming you back in the future!Kind Regards,HGI Heathrow Team

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
A terrific spot to spend the night as we transited between home and Portugal. Nice rooms. Easy access from the Piccadilly line.
Stayed 1 night in Mar 2024
Response from HGI on Apr 3, 2024
Dear Graham,Thank you for choosing our hotel for your transit between home and Portugal! We're thrilled to hear that you enjoyed our nice rooms and found it convenient to access from the Piccadilly line. We hope to welcome you back on your next journey. Safe travels!Kind Regards,HGI Heathrow

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived on an early morning flight and was able to check in at 9 am - what a bonus!
Stayed 1 night in Mar 2024
Response from Stecy on Apr 1, 2024
Dear David, Thank you for your kind review! We're delighted you enjoyed the early check-in experience. Looking forward to welcoming you back soon!Best Regards, Team HGI

8/10 Good

Sarah, Durham

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is a little pricy, but otherwise great!
Stayed 1 night in Mar 2024
Response from HGI on Apr 2, 2024
Dear Sarah,Thank you for your feedback! We're delighted to hear that you enjoyed your stay overall. We appreciate your comment regarding the breakfast pricing and will take it into consideration for future improvements. We hope to welcome you back again soon!Kind Regards,HGI Heathrow Team

6/10 Okay

thomas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While booking the hotel, i was directed to a completely other hilton, and expedia said it was .76 miles from the terminal. So i then had to get a cab. The hotel was nice but at a completely different terminal.
Stayed 1 night in Mar 2024
Response from HGI on Mar 31, 2024
Dear Thomas,Thank you for your feedback. We apologize for any inconvenience you experienced with the booking process and the location discrepancy. We'll review our booking platform to ensure accurate information is provided to guests in the future. We're glad you found the hotel satisfactory despite the confusion, and we hope to welcome you back for a smoother stay next time.Kind Regards,HGI Heathrow Team

10/10 Excellent

Sujata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love visiting this hotel - 5 mins walk from Hatton Cross tube station which is great to travel into central London. The bar area in the hotel has a great ambience and the breakfast is very satisfying and delicious.
Stayed 1 night in Mar 2024
Response from Stecy on Mar 30, 2024
Dear Sujata, Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring London. It's fantastic to know that you appreciated the ambiance of our bar area and found our breakfast satisfying and delicious. We look forward to welcoming you back on your next visit!Best Regards, Team HGI

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are awesome! Everyone was helpful. The food options were amazing.
Stayed 2 nights in Mar 2024
Response from HGI on Mar 27, 2024
Dear Maria,We're thrilled to hear that you had an awesome experience with our staff and enjoyed our amazing food options! Thank you for your kind words, and we hope to welcome you back again soon!Kind Regards,HGI Heathrow Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff is very friendly and the breakfast is good.
Stayed 1 night in Mar 2024
Response from HGI on Mar 27, 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our friendly staff and delicious breakfast during your stay. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team

6/10 Okay

La Juana

Stayed 1 night in Mar 2024
Response from HGI on Mar 27, 2024
Dear La Juana,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

8/10 Good

Ajay, alpharetta

Stayed 1 night in Mar 2024
Response from Stecy on Apr 15, 2024
Dear Ajay, Thank you for your glowing review! We are delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future.Best Regards, Team HGI

10/10 Excellent

Sujata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HGI on Mar 25, 2024
Dear Sujata,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Great for early flight from Heathrow
Stayed 1 night in Dec 2023
Response from HGI on Mar 23, 2024
Dear Michaela,Thank you for your positive feedback! We're glad to hear that our hotel was convenient for your early flight from Heathrow. We hope to welcome you back again soon for another comfortable stay. Safe travels!Kind Regards,HGI Heathrow Team

8/10 Good

Adwitiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HGI on Mar 23, 2024
Dear Adwitiya,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 Excellent

Ya

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy, we needed the good rest before travels.TY
Response from Stecy on Mar 21, 2024
Dear Ya, Thank you for your review! We're thrilled you found our accommodations comfortable. Looking forward to welcoming you at the hotel again. Best Regards, Team HGI

10/10 Excellent

Graham

Stayed 1 night in Mar 2024
Response from HGI on Apr 8, 2024
Dear Graham,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport

10/10 Excellent

Kristine

Stayed 1 night in Mar 2024
Response from Stecy on Apr 7, 2024
Dear Kristine, Thank you for your glowing review! We're thrilled to hear that you had an amazing experience with us. We look forward to welcoming you back soon!Best Regards, Team HGI

10/10 Excellent

Thea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property isn't located in the most scenic of places, however, it is only a quick walk from the metro/bus station which makes getting into and around London very easy. The staff was very nice and helpful.
Stayed 2 nights in Feb 2024
Response from HGI on Mar 18, 2024
Dear Thea,Thank you for sharing your feedback! We're delighted to hear that you found our location convenient for accessing London's transportation network and that you appreciated the assistance from our staff. We hope to welcome you back again soon!Kind Regards,HGI Heathrow Team

10/10 Excellent

Julie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from HGI on Mar 16, 2024
Dear Julie, thank you for choosing to stay with us. We hope to welcome you back in near future.

10/10 Excellent

Ling

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Be selected as honourable client to receive free breakfast and drinks! Thanks Hilton Garden Inn!
Stayed 1 night in Mar 2024
Response from HGI on Mar 12, 2024
Dear Ling,Thank you for your kind words and for choosing Hilton Garden Inn! We're delighted to hear that you enjoyed our complimentary breakfast and drinks as a Guest of the day. It was our pleasure to enhance your stay, and we look forward to welcoming you back for another memorable experience.Warm regards,HGI Heathrow Team

8/10 Good

Emilee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is close to the underground
Stayed 2 nights in Mar 2024
Response from HGI on Mar 11, 2024
Dear Emilee,Thank you for highlighting our convenient proximity to the underground. We're pleased to know you found our location convenient. We hope to welcome you back for another comfortable stay.Best regards,HGI Heathrow Team

4/10 Poor

Howard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very uncomfortable bed, cheap pillows and towels. Really feels dated…
Stayed 1 night in Mar 2024
Response from HGI on Mar 11, 2024
Dear Howard,Thank you for taking the time to share your feedback with us. We sincerely apologize for any discomfort you experienced during your stay. Your comments regarding the bed, pillows, and towels are valuable, and we will address these concerns promptly to enhance the overall guest experience.We appreciate your honesty and hope to have the opportunity to welcome you back, providing a more comfortable and enjoyable stay.Warm regards,HGI Heathrow Team