Dear Abed,Thank you for your feedback, we highly appreciate your review and for bringing the issue with the AC thermostat to our attention. We apologize for any inconvenience this may have caused during your stay. Rest assured, our maintenance team is already on it, working to ensure that everything is back to optimal functioning as soon as possible.Kind Regards,Reception Team

Dear Sharon, Thank you for your recent stay with us,and wonderful feedback, yes the hotel is close to the museums ,just like the pubs and restaurants,also the breakfast serve across the road is nice and we try to make sure it is well done and nicely arranged. we looked forward to welcoming you soon.Kind Regards,Reception Team.

Dear Erika, Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us. Your kind words are truly appreciated and will be shared with our entire team. We look forward to welcoming you back in the near future and making your next stay even more enjoyable.Best regards,

Dear Mark, Thank you for taking time to leave this lovely review. we are delighted to find our property met you expectations with this we look forward to welcoming you back soon for another great stay.Warm regards

Dear Nicola, Thank you for your recent stay with us and we much appreciate your effort to be able to leave as with a good review, we truly sorry for any inconveniences caused by a member of staff, we can assure you that we have a good team working to provide the best customer service, the location of the hotel is ideal for places of interests you would want to visit, please we hope to welcome you soon again .Kind Regards, Reception Team.

Dear tIM, Thank you for you review. We look forward to welcoming you back again soon. kind regards

Dear Karen, Thank you for you review. We look forward to welcoming you back again soon. kind regards

Dear NigelThank you for your review. We are happy to hear that you enjoyed your stay and we hope to welcome you again soon!Kind regards,Reception

Dear Rachel, Thank you for your recent stay with us, we are glad to hear that your stay was a pleasant one,we are glad to hear that the staff were friendly and helpful,our staff takes pride in customer service, and we are glad that you have seen this, you can always upgrade to much more better rooms in the property, we hope you will soon be returning to stay with us again, Kind Regards, Reception Team

Dear David, we appreciate your feedback and apologize for the issues you experienced during your stay. Rest assured, we take all guest concerns seriously and are addressing them with our maintenance team to ensure a better experience for future guests. Thank you for bringing this to our attention.

Dear Glynis, Thank you for your recent stay with us, our housekeepers always do their best to ensure that all rooms are tidy with clean linen and towels are placed in the room, we are sorry to hear that the air-conditioning was making noises, you can always speak to a member of the reception team and we can assist you with moving to another room, we hope you will soon be returning to stay with us,Kind Regards, Reception Team.

Dear Heather, Thank you for your recent stay and rating, we hope to welcome you again, Kind Regards,Reception Team

Dear Alex, Thank you so much for your recent stay with us, we truly appreciate your rating and especially you mentioned Mr Emmanuel, he is truly an asset to us and to all guest who he welcome with friendly manner, we hope to welcome you again soon, Kind Regards, Reception Team

Hello Eduardo, Thank you so much for your recent stay with us, we are delighted to hear that you have enjoyed your stay, particularly the staff members were very nice and helpful to you during your stay,Zita and Emmanuel are good asset to the hotel and it's guest ,we are glad to know that you like their friendly nature, the location of the Hotel is ideal and we hope to welcome you soon, Kind Regards, Reception Team

Dear Peter,Thank you for your kind words about our location and hotel. We're sorry to hear your room felt cramped. We appreciate your feedback and will use it to improve. We hope you'll consider staying with us again in the future.

Hi Stuart, Sorry to hear you given us low rating, if you can send us an email explainings the details of our 'let down', Reception Team

Dear Stefano,Thank you for your feedback. We hope you'll consider staying with us again in the future.

Dear Anne, Thank you so much for your recent stay with us and your rating, we truly appreciate it, we are glad you mentioned the location being close to public transportation and also is close to museums and pubs and bars, we hope you will soon be returning to stay with us, Kind Regards, Reception Team.

Thank you for sharing your experience! We're delighted to hear that you enjoyed our convenient location and found our staff to be helpful. We apologize for the inconvenience caused by the out-of-service lift and the issue with the hot water temperature. We'll address these promptly to ensure a more comfortable stay for our guests in the future. We hope to welcome you back soon!

Dear Rony, Thank you for your recent stay with us, we apologize for the inconveniences caused, and soon the elevator will be back to normal, we hope that you have not lost faith in us completely , we look forward to welcome you again, Kind Regards, The Reception Team.

Hi KirstyThank you for rating your recent stay with us. We do apologize for the inconvenience of not having the lift working, this is out of hand for us and we will have this to work asap. We hope we can accommodate you soon enough.Regards

Dear Even, Thank you for taking time to leave this wonderful review. We look forward to welcoming you back again for another great stay. Kind regards

Dear John, Thank you for your review, We look forward to welcoming you back again soon.

Dear David, Thank you for your recent stay with us, and your rating, we are delighted to hear that you have enjoyed your stay with us,We hope whenever you have difficulties of using the shower , you can always contact reception for support, We look forward to see you again, Kind Regards, Reception Team

Hi Gemma, thank you for your recent stay, we can see that you have given us a low rating, could please explains the difficulties you had during your stay , so we can address the issues, so that next time you can feel more relaxed. Kind Regards, Reception Team

Dear Berchel, Thank you for your recent stay and rating, we hope to welcome you again, Kind Regards,Reception Team

Dear Mitchell, Thank you for your recent stay with us, i am glad that you have thoroughly enjoyed your stay, and many many thanks for giving us 5 out of 5 point in total, we hope to welcome you soon again. Kind Regards, Reception Team.

Dear Linda,Thank you for your feedback.We apologise for the inconvenience regarding the room size. We offer 9 different room categories to suit everyone's preferences. Next time, we encourage you to try one of our larger rooms to enhance your stay. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future. Kind regards,Reception Team

Hi Anthony,Thank you for sharing your experience! It's fantastic to hear that you found the location great and the staff amazing. However, it's concerning to hear about the issues with the facilities, such as blown fuses, AC problems, and a scary elevator. Your feedback is valuable for the management to address these issues and ensure a better experience for future guests. Despite the challenges, it's encouraging to know that you would still stay there again. We appreciate your understanding and hope to welcome you back soon with improved facilities. Kind Regards

Hi Graham, Thank you for your recent stay with us, we are delighted to know that all was well and we look forward to welcome you soon. Kind Regards.

Hi ElizabethThank you very much for your lovely review in regards of your recent stay with us. We are happy to see you had a great stay and we look forward to welcome you back.Regards

Dear Dan, We are delighted to find we were the perfect location for your trip to London. We are also delighted to find our wonderful team were helpful and friendly during your time with us.We look forward to welcoming you back again soon.Kind regards

Dear Nigel,Thank you very much for taking the time and leave us a kind review regarding the recent stay with us and we are looking forward to welcoming you back in the near future.Kind Regards,Julia,Duty Manager

Dear Julie, Thank you for your review. We look forward to you staying with us again soon.

Dear Cynthia,Thank you for your feedback! We're glad you found our check-in efficient and our staff polite. We're pleased we could accommodate your request regarding the air freshener. We appreciate your comments on the room size and value. We hope to welcome you back soon!

Dear Ruari,Thank you for rating your recent stay with us.We are delighted to see that most of your expectations were met during your stay. We look forward to welcoming you back.Kind regards,Reception Team

Hi OctavianThank you for your review in regards of your recent stay. We look forward to your next visit.Regards

Dear Dominique, Thank you for taking time to leave this lovely review on your recent stay with us. We are delighted to find you enjoyed our properties location and decor, we look forward to welcoming you ack again soon. Best regards

Dear Clare, Thank you for your review. We look forward to welcoming you back again soon.Best regards Front Office Supervisor

Hi JohnThank you very much for your lovely review in regards of your recent stay.We look forward to see you again.Regards

Dear Pamela, Thank you for your recent stay with us, we truly appreciate your rating regarding your stay and we are delighted to know that all went well,we look forward to see you soon again, Kind Regards, Reception Team.

Hi Bal, Thank you for your recent stay with us and your rating, we look forward to welcome you in the near future, Kind Regards.

Dear Guest,Thank you for sharing your recent experience with us. We're glad to hear that you found your room clean and comfortable.We apologize for the inconvenience caused by the noisy air conditioning units outside your basement room. Your feedback is valuable, and we'll take it into consideration to improve our guests' stay.We're pleased that you found our accommodations to be good value for money and conveniently located for your trip to the Royal Albert Hall.We hope to welcome you back soon for an even better experience.Best regards, Reception  Team

Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay in Room 206. Your comments regarding the lack of a rubber mat in the shower, the issue with the shower doors, and the difficulty with the central heating controls are duly noted, and we will address these matters promptly to ensure a more comfortable experience for our future guests.We greatly appreciate your kind words about our staff. Providing exceptional service is always our top priority, and we are delighted to hear that our team members made a positive impression on you.Once again, we apologize for the shortcomings you encountered, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards, Reception team.

Dear Alison,Thank you for your review.We are delighted to see that you found our property well located.We hope to have the opportunity to welcome you back soon.Kind regards,Reception Team

Dear Chrissy,Thank you for the review on your rcent stay with us.We are delighted to hear that all your expectations were met during your stay and you found our hotel convenient.We look forward to welcoming you again soon.Kind regards,Reception Team

Dear Sandra,Thank you for leaving this rating on your recent stay with us.We are happy to see that your expectations were met during your stay.We look forward to seeing you again soon.Kind regards,Reception Team

Hi TarekThank you very reviewing your recent stay with us.Regards

Dear Scott,Thank you for rating your recent stay with us.We sincerely apologise that we were not able to meet your expectations during your stay.We would be grateful if you could also provide comments on any inconveniences you experienced during your stay. Your input will enable us to focus on areas that require attention and to implement necessary changes. Best regards,Reception team

Dear Tamara,Thank you for taking the time to leave this lovely review. We are delighted to hear that your expectations were met during your stay with us. We look forward to welcoming you back soon. Best regards, Reception team