View from property

Reviews of Apex City of London Hotel

4 out of 5
Apex City of London Hotel
1 Seething Lane, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 745 out of 1006 reviews" "
Rating 8 - Good. 191 out of 1006 reviews" "
Rating 6 - Okay. 36 out of 1006 reviews" "
Rating 4 - Poor. 7 out of 1006 reviews" "
Rating 2 - Terrible. 27 out of 1006 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Babak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, easy access to subway
Stayed 2 nights in Apr 2024
Response from Audrey on Apr 15, 2024
Thank you for choosing Apex City of London, we sincerely value your feedback and the excellent score your share about your guest stay experience in our Hotel.We were pleased to welcome into the chic and stylish 4 star Hotel Apex City of London which is remarkably well located in the city centre of the lively city of London for you to enjoy the hustle and bustle of the capital.Offering endless home comfort our luxurious and comfortable bedrooms are perfect for our guests for them to unwind and relax and step into one of the world’s most iconic and exciting city. The Hotel is surrounded by some of London’s most famous landmarks just minutes from Tower of London and within walking distance to St Paul’s Cathedral and The Shard for you to discover the true magic of London and enjoy some great dining in the Lampery restaurant Seething Lane serving up delicious dishes, light bites, and classic cocktails, all day long for you to enjoy luxury in every aspect.On this note we look forward to offer you many more memorable guest stay experiences at Apex City of London Hotel.Kind regards,Audrey Badji - Apex City of London Hotel

10/10 Excellent

Rattan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property. It is new and very carefully deaigned for family with small kids.
Stayed 4 nights in Mar 2024
Response from Giovanni on Apr 12, 2024
Dear Rattan,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager

10/10 Excellent

Priyanka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Had a wonderful experience
Stayed 5 nights in Mar 2024
Response from Giovanni on Apr 12, 2024
Dear Priyanka,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and provided all the necessary amenities. In our room there was both a shower and a tub (separate) which was nice. The staff was very friendly and helpful. The hotel is close to London Tower and many other attractions - all within walking distance.
Stayed 1 night in Apr 2024
Response from Istvan on Apr 11, 2024
Dear Karen,Thank you for choosing Apex City of London hotel and your wonderful review! We're thrilled to hear you enjoyed your stay with us. Our team works hard to ensure every guest feels welcome and comfortable. We hope to welcome you back soon!Warm Regards,Istvan TothNight Manager.

6/10 Okay

Hing Hung

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Istvan on Apr 11, 2024
Dear Hing,Thank you for choosing Apex City of London hotel and your wonderful review! We're thrilled to hear you enjoyed your stay with us. Our team works hard to ensure every guest feels welcome and comfortable. We hope to welcome you back soon!Warm Regards,Istvan TothNight Manager.

10/10 Excellent

Hui Lin, Palm Coast

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was in a great location, it was very clean and great bathroom but the only disappointment was the coffee. There was no Nespresso machine but just instant coffee. The hotel was very helpful .
Stayed 1 night in Apr 2024
Response from Audrey on Apr 7, 2024
Thank you for choosing Apex City of London and thanks for taking the time to leave a great reviews score for our Hotel.We take pride that this Hotel is perfectly positioned centrally in the city to give you easy access to some of the best tourist spots in the world. The Tower of London is just a six-minute walk from the unique and chic 4 star Hotel Apex City of London which is offering with excellence endless home comforts to our guests to relax and unwind.We are sorry to hear that the room you had on this occasion was not equipped with the Legendary and unique Nespresso machines.Indeed our higher rooms category types such as Deluxe rooms contains the Nespresso machines along with being complemented by loads of little luxuries.We would like to invite you on a next occasion to choose a Deluxe King size bedroom for a memorable guest stay experiences in the HotelOur Staff members are certainly the best part of the experience with dedication and hard work they are delivering the irresistibly chic touch of luxury of Apex brand standard and value with honesty.We value your feedback it helps us to improve the quality of our services and brings our commitment to you to another level in order to always tailor you remarkably memorable guest stay experiences.We look forward to your next visit at Apex City of London Hotel.Kind regards,Audrey Badji - Apex City of London Hotel

10/10 Excellent

Subin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet property in central london.
Stayed 5 nights in Apr 2024
Response from Giovanni on Apr 6, 2024
Dear Subin,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager

10/10 Excellent

Joseph, Billings

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a great location. Stuff was helpful
Stayed 1 night in Apr 2024
Response from Audrey on Apr 6, 2024
Thank you for choosing Apex City of London Hotel we sincerely value your feedback and the excellent rating score you share with us about your guest stay experience in our Hotel.We were delighted to welcome into the remarkably unique and stylish 4 star Hotel Apex City of London indulging hotel heaven here and home to luxuriously well designed bedrooms that are meant for you to relax and enjoy the true magic of London.At Apex City of London Hotel you are just moment away from exciting discoveries since the Hotel is being surrounded by some of London’s most famous landmarks just minutes from Tower of London and within walking distance to St Paul’s Cathedral and The Shard. Ideal to elevate your London experience to the chicest destination restaurant in the area, The Lampery, Seething Lane is serving everything from beautiful breakfasts and exciting cocktails all day long to decadent dining to bring you the distinctive taste of luxury of Apex brand standard and values.On behalf of Apex City of London Hotel team we look forward to serve you many more memorable guest stay experiences.Kind regards,Audrey Badji - Apex City of London Hotel

10/10 Excellent

BaoXiang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! easy access to restaurants, buses and subway and to some attractions. The staff are friendly but only one thing that was not perfect-I emailed the hotel on the day that I checked out for something I might left in my room but never got reply from the hotel.
Stayed 4 nights in Mar 2024
Response from Audrey on Apr 6, 2024
Thank you for choosing Apex City of London Hotel and thank you for taking the time to leave a great feedback about your stay in the Hotel.In regards of your Lost item could please kindly send us back an email at : col.reception@apexhotels.co.ukWe will deal with your request as soon as we receive your email our sincere apologies for the delay in response we may have missed your email.London is the perfect city to see some of the world’s most famous sights and stay in one of the best Hotel Apex City of London fabulously chic four-star hotel that provides comfort and convenience with style.Perfectly placed in the heart of the City of London its surroundings offer an immersive trip to discover the true magic of London and is home to the chicest destination restaurant in the area, The Lampery, Seething Lane. Serving everything from beautiful breakfasts and exciting cocktails to decadent dining The Tower of London is just a six-minute walk from Apex City of London Hotel, St Paul’s Cathedral and the Shard moments from the ideal and chic city break escape and relax in our luxurious bedrooms that offer extra comforts by being complemented by loads of little luxuries.We have many more remarkably memorable guest stay experiences to make you enjoy at Apex City of London Hotel therefore see you soon again.Kind regards,Audrey Badji - Apex City of London Hotel

10/10 Excellent

Brittney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel check in process a little slow.
Stayed 2 nights in Mar 2024
Response from Audrey on Apr 6, 2024
and distinctive 4 star star city centre Hotel Apex City of London into one of the world’s most iconic and exciting city.Our sincere apologie if the check in process on this occasion seemed to have been slow, you can trust that is an uncommon instance.We of course value your feedback that is a call for a more accurate attention to details to provide you on your next stay with an excellent guest service and a quicker check in process.This stylish property has a various ranges of luxurious bedrooms that offers perfectly endless home comforts complemented by loads of little luxuries suitable for a chic city break.We are serving good and honest food in the Lampery restaurant being situated on the historic Seething Lane, you will always find beautiful breakfasts and exciting cocktails to decadent dining and more to enjoy.Note that you are picture-moments away to discover the true magic of London the Hotel is surrounded by some of London’s most famous landmarks just minutes from Tower of London and within walking distance to St Paul’s Cathedral and The Shard.We are commited to create just for you on each of your stays a remarkably memorable guest stay experiences See you again at Apex City of London Hotel.Kind regards,Audrey Badji - Apex City of London Hotel

10/10 Excellent

William, Lakewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, this place was amazing! As you exit the Tower Hill Metro Station, your breath is taken away walking out to a view of the Tower of London and Tower Bridge to the left. Apex is a short 5 minute walk as you walk down Trinity Square, pass the Trinity House, then make a right on Muscovy Street. Apex is directly behind the Four Season Hotel. Beautiful entry to Apex with the Lampery Restaurant to your left. You are politely greeted by Concierge. There is a lounge area your party can wait in, and lemon water and clean glasses available.
Stayed 2 nights in Apr 2024
Response from Giovanni on Apr 5, 2024
Dear William,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager

8/10 Good

Remigiusz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in many hotels in that area and this one is probably one of the nicest and a good value for money. The breakfast was also really good. The only issue was the noise in the room. I think mine was located next to some karaoke bar and the walls were really thin.
Stayed 1 night in Mar 2024
Response from Giovanni on Apr 5, 2024
Dear Remigiusz,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager

10/10 Excellent

Gonzalo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean, great location
Stayed 2 nights in Mar 2024
Response from Giovanni on Apr 1, 2024
Dear Gonzalo,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff overnight didn't match the same standard of the staff during the day. A little tough to get information about late night room service and we had to actually go down to reception defeating the object of room service. The late night food menu was pretty dreadful. £13 for a pizza was fair enough but we had to wait for around 50 minutes and we're dished up a Chicago town pizza. That's not an exaggeration. It was a Chicago town frozen pizza. Also ordered a toastie which was cut up into four as if it were being served to a toddler and it cost £10. Aside from the food, the room was well presented and clean, the staff were kind and location was great. We would stay again but completely avoid the night menu.
Stayed 1 night in Mar 2024
Response from Giovanni on Apr 1, 2024
Dear Rebecca,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay overall and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. I would like to sincerely apologies regarding your experience with the night menu;Please, rest assure that your kind review will be taken in consideration and discussed thoroughly. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager

10/10 Excellent

Kymberly

Stayed 2 nights in Mar 2024
Response from Audrey on Apr 17, 2024
Thank you for choosing Apex City of London Hotel, we sincerely value your feedback and the excellent rating score you gave to our fabulously chic 4 star Hotel.Apex City of London Hotel is meant to make each of our guests enjoy luxury in every aspect, this property provides comfort and convenience with style. Proudly delivering you the best touches of Apex Hotels brand standard and values in regards of our bedrooms that were designed with a sleek, stylish eyes to elevate your London experience and enjoy feeling like you’re at home.Our talented staff member are dedicated to bring up the passion of Apex City of London Hotel about tailoring outstanting guest stay experiences.Please feel welcome back to stay in our Hotel on any occasion step once more into the distinctive and unique Apex City of London Hotel to experience the best of our luxury touches of warm welcome.See you again with our best regards,Audrey Badji - Apex City of London Hotel

8/10 Good

Chelsea

Stayed 1 night in Mar 2024
Response from Audrey on Apr 14, 2024
Thank you for choosing Apex City of London Hotel, we sincerely value your feedback and the great rating score you gave to our fabulously chic 4 star Hotel.Apex City of London Hotel is meant to make each of our guests enjoy luxury in every aspect, this property provides comfort and convenience with style. Proudly delivering you the best touches of Apex Hotels brand standard and values in regards of our bedrooms that were designed with a sleek, stylish eyes to elevate your London experience and enjoy feeling like you’re at home.Our talented staff member are dedicated to bring up the passion of Apex City of London Hotel about tailoring outstanting guest stay experiences.Please feel welcome back to stay in our Hotel on any occasion step once more into the distinctive and unique Apex City of London Hotel to experience the best of our luxury touches of warm welcome.See you again with our best regards,Audrey Badji - Apex City of London Hotel

10/10 Excellent

Mark, Fort Lauderdale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and great staff
Stayed 5 nights in Feb 2024
Response from Audrey on Mar 20, 2024
Thank you for choosing Apex City of London Hotel. First impressions matters we were absolutely delighted to welcome you in our Hotel we appreciate your feedback and take your reviews with a great consideration.You made an excellent choice with the irresistibly chic and ever so unique Apex City of London Hotel which is ideal and perfectly positioned centrally in the city to give you easy access to some of the best tourist spots in the world. The Tower of London is just a six-minute walk from the Hotel, St Paul’s Cathedral is a leisurely 12-minute stroll.Our staff member aimed to always deliver to all our guests a stylish and chic taste of Apex brand standard and value with dedication to make each their stays a unique and memorable experience we are proud to hear that they exceeded your expectations.Remember that we are being situated on the historic Seething Lane and have the Lampery restaurant which is serving up delicious dishes, light bites, and classic cocktails, all day long, for you to enjoy luxury in every aspect.We look forward to welcome you back at Apex City of London Hotel.Kind regards,Audrey Badji - Apex City of London Hotel

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and perfect central location
Stayed 2 nights in Mar 2024
Response from Audrey on Mar 20, 2024
Thank you for choosing Apex City of London Hotel, we sincerely appreciate the 5 star ratings score you have given to our services and Hotel.You were lively welcomed into the unique and stylish 4 star Hotel Apex City of London located into one of the world’s most iconic and exciting city.We are pleased to know that you've enjoyed your stay with us and that you could make the most of a great city break escape in our luxuriously comfortable bedrooms this Hotel is home to the chicest destination and is situated near St Paul’s Cathedral and Tower Bridge for you to always enjoy the true magic of the City of London.We look forward to your return at Apex City of London Hotel.Kind regards,Audrey Badji - Apex City of London Hotel

10/10 Excellent

Amanda, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING! Great location, courteous, friendly staff, and beautiful hotel and rooms!
Stayed 3 nights in Mar 2024
Response from Giovanni Lago on Mar 16, 2024
Dear Amanda,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager

10/10 Excellent

louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic hotel. Close enough to all the action but quiet and peaceful. Staff were friendly and the rooms nice. Breakfast was fantastic
Stayed 1 night in Mar 2024
Response from Istvan on Mar 13, 2024
Dear Louise,Thank you for choosing Apex City of London and your glowing review! We're thrilled to hear that you had a fantastic experience at our hotel, from our friendly staff to our delicious breakfast offerings. Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. We look forward to welcoming you back for another fantastic stay soon!Warm Regards,Istvan TothNight Manager.

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the lounge and dining area was lovely and staff very good. The view from room a brick wall but i suppose someone has to have it. One of the light fittings slight loose in room?
Stayed 2 nights in Mar 2024
Response from Vladimir Dudakliev (Night Manager) on Mar 9, 2024
Dear Nicholas,Thank you for your feedback regarding Apex City of London Hotel. We appreciate your kind words about the lovely lounge and dining area as well as our attentive staff. It’s always heart-warming to read positive comments from our guests.Regarding the view from your room, we apologize if it wasn’t up to your expectations. We’ll certainly do our best to allocate a room with a better view for your next stay, please let us know.Once again, thank you for choosing Apex City of London Hotel, and we hope to welcome you back soon! Kind regards,Vladimir DudaklievNight Manager

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay.
Stayed 1 night in Mar 2024
Response from Vladimir Dudakliev (Night Manager) on Mar 9, 2024
Dear Marlene,Thank you for sharing your experience about Apex City of London Hotel! We’re delighted to read that you had a very pleasant stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.Kind regards,Vladimir DudaklievNight Manager

10/10 Excellent

Nigel, Larchmont

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Audrey on Mar 8, 2024
Thank you for choosing Apex City of London Hotel, we sincerely appreciate the 5 star ratings score you have given to our services and Hotel.You were lively welcomed into the unique and stylish 4 star Hotel Apex City of London located into one of the world’s most iconic and exciting city.We are pleased to know that you've enjoyed your stay with us and that you could make the most of a great city break escape in our luxuriously comfortable bedrooms this Hotel is home to the chicest destination and is situated near St Paul’s Cathedral and Tower Bridge for you to always enjoy the true magic of the City of London.We look forward to your return at Apex City of London Hotel.Kind regards,Audrey Badji - Apex City of London Hotel

10/10 Excellent

Julie

Response from Giovanni Lago on Mar 6, 2024
Dear Julie,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni LagoDuty Manager

10/10 Excellent

Sayan

Stayed 1 night in Mar 2024
Response from Audrey on Mar 23, 2024
Thank you for choosing Apex City of London Hotel, we’re delighted to hear that you had a great stay with us! Thank you for taking the time to share a good rating score about your experience in our Hotel.Be always reminded that the very own, distinctive and stylish 4 star Hotel Apex City of London has many more exciting staycation to offers you. Home to luxuriously well designed bedrooms the Hotel is perfect for a chic city break escape into one of the world’s most iconic and exciting capital city.Found yourself here surrounded by some of London’s most famous landmarks just minutes from Tower of London and within walking distance to St Paul’s Cathedral and The Shard. And there is more please enjoy some decadent dining at The Lampery, Seething Lane serving everything from beautiful breakfasts and exciting cocktails.On behalf of Apex City of London Hotel team we look forward to serve you many more memorable guest stay experiences.Kind regards,Audrey Badji - Apex City of London Hotel

8/10 Good

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We saw this location on Expedia, and went on good faith. We had a family room, which is a nice queen bed and a pull out sofa. The service was wonderful, and everyone was fantastic! Unlimited cold water and cookies!! Towels and linens were new and clean. The bathroom was nice and clean, with a newish feel. A few minor items, such as a shower that would backup within a few minutes so standing water was in every shower, the windows leaked water when it rained, but only poled up on the sill. The mirror on the vanity desk fell off and needed to be reglued. All minor items, and didn’t affect our experience. If the property was a little more updated, I say exceptional for the location and price, but carpet could use replacing and some painting is needed. Overall, we would go back as a family. And it’s right around the corner from the Tower of London. We loved the 2 minute walk! Also, directly across from the four seasons, so you are likely getting a similar sized room in the same place for perhaps $1,000 less per night!! We will be back! And we are going to book the Apex by the castle in Edinburgh. I would recommend this!
Stayed 2 nights in Feb 2024
Response from Giovanni Lago on Feb 29, 2024
Dear John,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni LagoDuty Manager

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location for South Bank and City access. Quiet location with great room benefits - Overall very good value and would recommend.
Stayed 2 nights in Feb 2024
Response from Giovanni Lago on Feb 29, 2024
Dear Adrian,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni LagoDuty Manager

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a good size and had a great shower. The area was good but alot was closed around as it was the weekend. Close to transportation. Only negative was noisy with doirs opening and slamming closed.
Stayed 1 night in Feb 2024
Response from Giovanni Lago on Feb 29, 2024
Dear Dawn,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. I would like to sincerely apologies for any challenges you might experienced with our doors. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni LagoDuty Manager

10/10 Excellent

Annahi

Stayed 1 night in Feb 2024
Response from Giovanni Lago on Mar 22, 2024
Dear Annahi,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean as always. Good staff.
Stayed 3 nights in Feb 2024
Response from Giovanni Lago on Feb 21, 2024
Dear William,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni LagoDuty Manager

10/10 Excellent

Nicole

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is in a great location, easily walkable to many sites. The rooms were clean, large and very comfortable. The hotel’s staff were exceptional. We had a few issues while in London, unrelated to the hotel, and they went above and beyond to help us any way they could. I would recommend this hotel to anyone, and definitely would stay here again.
Stayed 3 nights in Feb 2024
Response from Giovanni Lago on Feb 29, 2024
Dear Nicole,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni LagoDuty Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Good hotel, great location.
Stayed 4 nights in Feb 2024
Response from Giovanni Lago on Feb 29, 2024
Dear Michael,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni LagoDuty Manager

10/10 Excellent

Mr C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Giovanni Lago on Feb 21, 2024
Dear Guest,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni LagoDuty Manager

10/10 Excellent

Vicky

Stayed 1 night in Feb 2024
Response from Giovanni Lago on Mar 22, 2024
Dear Vicky,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager

10/10 Excellent

Fabiola Ahumada

Travelled with partner
Liked: Cleanliness
It was really good, any problem at all
Stayed 2 nights in Feb 2024
Response from Giovanni Lago on Feb 21, 2024
Dear Fabiola,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni LagoDuty Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and enjoyable stay. Felt safe and the hotel room was very comfortable
Stayed 2 nights in Feb 2024
Response from KS on Feb 13, 2024
Dear David, thank you for your kind words. We are glad to hear that you enjoyed your stay at our hotel and felt safe and comfortable. Your feedback is very valuable to us and we appreciate you taking the time to share it. We hope to see you again soon. Best Regards, Khaleel - NIGHT MANAGER.

10/10 Excellent

Lucille

Travelled with partner
The staff were kind and helpful. The breakfast was very good and the rooms were clean and comfortable.
Stayed 3 nights in Feb 2024
Response from KS on Feb 13, 2024
Dear Lucille, thank you for your kind words and positive feedback. We are delighted to hear that you had a pleasant stay at the hotel and that you appreciated our staff, breakfast, and rooms. Your satisfaction is our priority and we always strive to provide the best service and facilities for our guests.We appreciate your time and effort in sharing your experience with us and we hope to welcome you back soon. If you have any questions or suggestions, please feel free to contact us anytime. We value your opinion and we are always looking for ways to improve. We hope to welcome you back, Best Regards, Khaleel - NIGHT MANAGER.

10/10 Excellent

Lucy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Marianna was very helpful at check in. We were upgraded which was fabulous. The bar staff were all fun and hardworking. Could not fault our room. Excellent, last minute stay.
Response from KS on Feb 13, 2024
Dear Lucy, I’m glad to hear that you enjoyed your stay at our hotel. Thank you for your kind words about Marianna, the bar staff, and the room. We appreciate your feedback and hope to see you again soon. Best regards, Khaleel- Night manager.

10/10 Excellent

Sebastien

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice area
Stayed 2 nights in Jan 2024
Response from KS on Feb 10, 2024
Dear Sebastien ,Thankyou for choosing to stay with us at Apex City Of London Hotel. It is a pleasure to know that you had an pleasant stay with us and liked our hotel convenient location and to receive 5 stars. We appreciate your feedback and hope to welcome you back soon in future, Best Regards, Khaleel- Night manager.

10/10 Excellent

Terrence, Edinburgh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Nikolay P on Feb 6, 2024
Dear Terrence,We appreciate you choosing Apex City of London Hotel during your recent travel and thank you for taking the time to share this 5* review.Our team always strives to deliver exceptional hospitality service and comfort to our guests and it gives us great pleasure to know that we have met not only our expectations but yours as well.Once again, it has been our pleasure to welcome you with us and we hope the next time your travel brings you back in town to have another chance to do that.Kind regards,Nikolay

10/10 Excellent

Ilana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, kind and helpful staff, lovely room that was also comfortable. I would definitely stay there again!
Stayed 2 nights in Jan 2024
Response from Nikolay P on Feb 6, 2024
Dear Ilana,Thank you for choosing Apex City of London Hotel during your recent travel and thank you for taking the time to share this 5* review.It has been our pleasure to welcome you with us and we are absolutely thrilled to hear that your stay has met all your expectations. Our team takes great pride in providing exceptional hospitality service and comfort and your feedback is the best recognition we can receive, thank you!Once again, it has been our pleasure to welcome you with us and we hope the next time your travel brings you back in town to have another chance to do that.Kind regards,Nikolay

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Giovanni Lago on Mar 22, 2024
Dear William,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager

10/10 Excellent

Yang Hsun

Stayed 5 nights in Jan 2024
Response from Giovanni Lago on Mar 22, 2024
Dear Yang,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager

10/10 Excellent

Jens

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Giovanni Lago on Feb 14, 2024
Dear Jens,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni LagoDuty Manager

10/10 Excellent

Heike

Stayed 2 nights in Jan 2024
Response from Giovanni Lago on Feb 14, 2024
Dear Heike,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni LagoDuty Manager

10/10 Excellent

Jeremy

Stayed 2 nights in Jan 2024
Response from KS on Feb 10, 2024
Dear Guest, Thankyou for choosing to stay with us at Apex City Of London Hotel. It is a pleasure to know that you had an pleasant stay with us and to receive 5 stars. We appreciate your feedback and hope to welcome you back soon in future, Best Regards, Khaleel- Night manager.

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One small ding, but otherwise great
Very comfortable room, and has all the bells and whistles of a proper 4-star hotel (restaurant, gym, in-room dining, etc.) The room amenities are lovely (lavender scented pillow spray!), and the Antipodes products work well. My one and only issue was the bathroom lighting. The bathroom has a tub and a shower (both great), but the lighting fixture was affixed to the left side of the mirror. The left side of my face was well-illuminated but the shadows on the right side of my face were not great, especially when I was trying to apply cosmetics. The food at Lampery is great, and the service is TOP NOTCH. Very friendly, cordial service from all the staff...
Stayed 5 nights in Jan 2024
Response from Giovanni Lago on Feb 21, 2024
Dear Jenny,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni LagoDuty Manager

10/10 Excellent

Siena Repetti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Giovanni Lago on Feb 14, 2024
Dear Siena,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni LagoDuty Manager

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, steps from a bus and underground station. The staff was great, the restaurant is very good too
Stayed 3 nights in Jan 2024
Response from KS on Feb 10, 2024
Dear Maria, Thankyou for choosing to stay with us at Apex City Of London Hotel. It is a pleasure to know that you had an pleasant stay with us and to receive 5 stars. We appreciate your feedback and hope to welcome you back soon in future, Best Regards, Khaleel- Night manager.

10/10 Excellent

Karen, Geneva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a great location near the Tower of London. The rooms are spacious, with a deep soaker bath tub. It’s very quiet. The staff are professional and extremely nice. Jake at reception was very helpful.
Stayed 2 nights in Jan 2024
Response from Giovanni Lago on Feb 14, 2024
Dear Karen,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do. Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni LagoDuty Manager