Eastern Perimeter Rd, Hatton Cross, Heathrow, Hounslow, England
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Dale, Thank you for your review! We're glad you found the transportation access convenient. We hope to welcome you back for another enjoyable stay soon!Best Regards, Team HGI
4/10 Poor
David
Travelled with family
May 20, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
We had the Queen Premium room. It had a queen bed and a small sleeper sofa. The comforter and mattr3ess cover on the sleeper sofa had blood stains on them
No one ever answered the phone at the front desk. You had to bring these things down there to get them replaced.
The shower was in a very narrow bathtub with a swiveling glass door. The space between the shampoo and the glass door was less than shoulder width so it was very hard to shower without splashing everywhere. You need to consider it a wet bath.
Even for London standards, very tight room and I wouldn't stay there again.
Transportation from the airport is b3est from the Underground. The "hopper" bus was expensive from the terminal.
David
Stayed 2 nights in May 2024
Response from Stecy on May 20, 2024
Dear David, Thank you for your detailed feedback. We sincerely apologise for the issues you encountered with the sleeper sofa and the front desk service. We're also sorry to hear about the inconvenience with the shower and room size. Your comments are invaluable, and we'll work on improvements to enhance our guests' experience.Best Regards, Team HGI
Hello LynetteThank you for staying with us at the Hilton Garden Inn, London Heathrow Airport, Eastern Perimeter Road - TW62SQwe are overwhelmed by your review, thank you for having us make your stay memorable.we look forward to create more enjoyable and comfortable stays for your future bookings with us.Have a great day!Kind Regards
10/10 Excellent
Yan
May 13, 2024
Yan
Stayed 1 night in May 2024
Response from HGI Team on May 14, 2024
Dear Yan,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
Clean and near airport, but you need to pay the shuttle to airport, and it’s stand-alone, no market and restaurant in nearby
Aiqun
Stayed 1 night in May 2024
Response from HGI on May 13, 2024
Dear Aiqun,Thank you for your review! We're glad you found our hotel clean and conveniently located near the airport. We appreciate your feedback regarding the shuttle service and nearby amenities, and we'll certainly take it into consideration to improve our guest experience. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team
Dear Romilio,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
You are staying just for the airport. It’s a great location if you are staying and trying to go into London, it’s very expensive.
Shannon
Stayed 1 night in Apr 2024
Response from HGI on May 11, 2024
Dear Shannon,Thank you for sharing your feedback! We appreciate your perspective and understand the importance of value for our guests. We continuously strive to offer competitive rates and convenient locations for all types of travelers. We hope to have the opportunity to welcome you back in the future.Kind Regards,HGI Heathrow Team
Close to tube/train station
Most front guest were really nice
Nadiyah
Stayed 1 night in May 2024
Response from HGI on May 5, 2024
Dear Nadiyah,Thank you for your positive feedback! We're delighted to hear you found our hotel's proximity to the tube/train station convenient. Our team strives to provide exceptional service, and we're glad you had a pleasant experience with our front desk staff. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team
All was ok with this hotel except for the bus shuttle service. We were almost two hours outside terminal 5 looking for the "famous Hilton Garden Shuttle which never showed up because the hotel did not have an specific shuttle. The shuttle service is based on all big buses which run around the airport servicing all passengers to any hotel. We did not know this and lost a lot of time waiting for the expected hotel bus. The hotel or Expedia should rewrite the information provided about the shuttle service and clarify that there is not a specific shuttle for specific hotels, all are good to take. just tell the driver to what hotel you go and that's it. Once we finally arrived in the hotel, the front desk rep. Enmanuel, did a wonderful job taking care of us professionally and very friendly. Thanks Enmanuel.
Eduardo
Response from Stecy on May 4, 2024
Dear Eduardo, Thank you for your feedback regarding our shuttle service, and we apologise for any inconvenience you experienced. We appreciate your suggestion to clarify the shuttle arrangement, and we will review and update our information accordingly. We're pleased to hear that Emmanuel provided excellent service during your stay. We hope to welcome you back for a smoother experience in the future.Best regards,Team HGI
6/10 Okay
Roan
May 2, 2024
Roan
Stayed 1 night in May 2024
Response from Stecy on May 23, 2024
Dear Roan, Thank you for your feedback. We appreciate your input and will use it to improve our services. We hope to have the opportunity to welcome you again and provide a better experience.Best Regards, Team HGI
Dear Stavros, Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best Regards, Team HGI
Dear Sandra, Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best Regards, Team HGI
This was actually a great location as it is close to the airport, but limited dining.
donna
Stayed 1 night in Apr 2024
Response from HGI on Apr 27, 2024
Dear Donna,Thank you for your feedback! We're glad to hear you found our location convenient. We'll definitely take your comments about dining options into consideration to improve our guest experience. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team
Dear Sarah,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
2/10 Terrible
Manpreet
Travelled with partner
Apr 24, 2024
Disliked: Staff & service, amenities
Terrible experience. Staff un professional. After having 20 hr journey front desk change programs room key 3 times doesn't work. After 15 minutes maintenance guy came and open the door. Very un professional
Manpreet
Stayed 2 nights in Apr 2024
Response from HGI on Apr 24, 2024
Dear Manpreet,I'm sorry to hear about your experience. We apologize for the inconvenience you faced with your room key and the delay in resolving it. As we was upgrading to a better key system to avoid any issues, on the day of your arrival there was some disruption as there was engineers switching over the old to new system. Once again sorry for any inconveniences caused. Your feedback is valuable, and we'll use it to improve our services.Kind Regards,HGI Heathrow Team
8/10 Good
Kelly
Apr 23, 2024
Kelly
Stayed 1 night in Apr 2024
Response from HGI on Apr 24, 2024
Dear Kelly,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
Clean, quiet, comfortable, well located. Friendly, professional staff. Convenient location for the tube and Heathrow, without the expense of staying directly at the airport. Would stay again and recommend to others
Saul
Stayed 2 nights in Apr 2024
Response from HGI on May 1, 2024
Dear Saul,Thank you for your fantastic review! We're thrilled to hear that you found our hotel clean, quiet, and comfortable, with friendly and professional staff. It's great to know that our location was convenient for your needs and that you would recommend us to others. We look forward to welcoming you back on your next visit!Kind Regards,HGI Heathrow Team
10/10 Excellent
Lawrence
Apr 21, 2024
Close in early was available
Lawrence
Stayed 1 night in Apr 2024
Response from Stecy on Apr 21, 2024
Dear Lawrence, Thank you for highlighting our early check-in option. We're glad you found it convenient and hope to welcome you back soon!Best Regards, Front Desk Team
All was good. Location convenient for early flight. We opted for a taxi who was waiting outside the hotel rather than an Uber. The driver was very knowledgeable about the airport and made our transportation from hotel to airport, peaceful and calm.
Scott
Stayed 1 night in Apr 2024
Response from Stecy on Apr 18, 2024
Dear Scott, Thank you for sharing your positive experience with us! We're delighted to hear that our convenient location and taxi service contributed to a peaceful and calm transportation experience to the airport. We hope to welcome you back for another pleasant stay in the future.Best regards,Team HGI
10/10 Excellent
MARIA MAGDALENA DEL RIO
Apr 18, 2024
MARIA MAGDALENA DEL RIO
Stayed 1 night in Apr 2024
Response from HGI on May 8, 2024
Dear Maria, Dear ,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
Staff were great. Our large group of 8 arrived late and ordered pizza. We ate in the common area and staff were kind and helpful and gave us plates so we could eat .
Elisha
Stayed 1 night in Apr 2024
Response from HGI on Apr 17, 2024
Dear Elisha,Thank you for sharing your experience! We're delighted to hear that our staff provided excellent service during your late arrival. It's wonderful to know that you enjoyed dining in our common area, and we're glad our team could assist with providing plates for your group. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team
Close to the underground which definitely adds value.
Laura
Stayed 1 night in Apr 2024
Response from HGI on Apr 16, 2024
Dear Laura,Thank you for your review! We're glad our proximity to the underground added value to your stay. We hope to have the pleasure of hosting you again in the future!Kind Regards,HGI Heathrow Team
I was very pleased with the hotel. I think that there aught to have been complementary water bottles in the room fridge.
Barbara
Stayed 1 night in Apr 2024
Response from HGI on Apr 16, 2024
Dear Barbara,Thank you for your feedback! We're glad you were pleased with your stay. We appreciate your suggestion regarding complementary water bottles in the room fridge and will take it into consideration for future improvements. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team
Very convenient from Hatton tube station to Heathrow. I would stay again.
Kathleen
Stayed 2 nights in Apr 2024
Response from HGI on Apr 16, 2024
Dear Kathleen,Thank you for your positive feedback! We're pleased to hear that our location near Hatton tube station worked well for you. We look forward to hosting you again on your next visit!Kind Regards, HGI Heathrow Team
10/10 Excellent
Teslin
Apr 16, 2024
Liked: Cleanliness, staff & service
Teslin
Stayed 1 night in Apr 2024
Response from HGI on Apr 17, 2024
Dear Teslin,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
10/10 Excellent
Kim
Apr 16, 2024
Kim
Stayed 1 night in Apr 2024
Response from HGI on Apr 17, 2024
Dear Kim,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
Very nice hotel and close to the airport. The only complaint is we got 3 different suggestions on how to get to the airport and 3 different views on when the train schedule started in the mornings. Would suggest they have a updated printout of train schedules handy for each employee to help assist guests. To be clear though each staff member was very respectful just didn't have all of the info to assist us properly.
Lesley
Stayed 1 night in Apr 2024
Response from HGI on Apr 15, 2024
Dear Lesley,Thank you for your feedback! We're glad you enjoyed your stay overall. We apologize for any inconvenience regarding the transportation information. We'll definitely take your suggestion on board and ensure all staff have access to updated train schedules to assist guests more effectively in the future. We hope to have the opportunity to welcome you back soon!Kind Regards,HGI Heathrow Team
Everything was perfect just like you would expect at a Hilton.
Del
Stayed 2 nights in Apr 2024
Response from Stecy on Apr 15, 2024
Dear Del, We're thrilled to hear that everything met your expectations during your stay with us! Thank you for choosing Hilton, and we hope to have the pleasure of welcoming you back soon for another perfect experience.Best Regards, Team HGI
Myself and my daughters were there to take my wife (their mother) to the airport for her to fly back to Canada. Wasnt a trip we wanted to take but the hotel had chosen us as guests of the day with some vouchers and breakfast the next morning. It made a big difference to how we were all feeling and we are all grateful for that. Thanks again
Jason
Stayed 1 night in Apr 2024
Response from Stecy on Apr 15, 2024
Dear Jason, Thank you for taking the time to share your experience. We are glad to hear that we could make a positive difference during a challenging time for you and your family. Your kind words are appreciated, and we hope to welcome you back in the future under happier circumstances. Best Regards, Team HGI
Friendly staff, all very clean and good breakfast.
Roberto
Stayed 10 nights in Apr 2024
Response from HGI on Apr 15, 2024
Dear Roberto,Thank you for your kind words! We're thrilled you enjoyed our friendly staff, clean facilities, and breakfast. We look forward to welcoming you back soon!Kind Regards,HGI Heathrow Team
6/10 Okay
Barry
Travelled with family
Apr 14, 2024
Liked: Cleanliness
Disliked: Amenities
Underwhelmed given the price. Why Hilton would have 2 garden inns close by I’ll never know. Price of room plus price of water and snacks was disgraceful (almost £4 for a bottle of water) we ended up getting tap water from the bar and taking it to our rooms). Rooms are tiny and it was over £20 in a taxi to T2. Dinner was without doubt processed my son’s pizza was frozen supermarket style and I’m certain the mash was from a packet, meals were expensive. Rooms are tiny and in need of an upgrade but the hotel including rooms were clean.
Barry
Stayed 1 night in Apr 2024
Response from Stecy on Apr 15, 2024
Dear Barry, Thank you for sharing your experience with us. We apologise for any disappointment you encountered during your stay. Your feedback is valuable and will be shared with our team for improvement. We hope to have the opportunity to welcome you back in the future for a better experience.Best Regards, Team HGI
I had a night transit in London Heathrow airport. As the flight depart early the next morning, I decided to look for a hotel within the airport vicinity. I found Hilton Garden Inn, walking distance from Terminal 2 LHR. However, at the hotel check in counter, I was told the Hilton Garden Inn I booked was in T4 instead. Disappointed. The information should have been clearer to avoid unnecessary hassle caused to customers.
Fortunately i was able to get a taxi nearby but this additional cost could be avoided.
Staff at hilton garden inn T4 was friendly and helpful.
Swee Sing Vincent
Stayed 1 night in Apr 2024
Response from Stecy on Apr 15, 2024
Dear Swee Sing Vincent, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the confusion regarding the hotel's location. Your feedback is valuable, and we will use it to improve our communication processes. We're pleased to hear that our staff provided friendly and helpful service. We hope to have the opportunity to welcome you back for a seamless stay in the future.Best Regards, Team HGI
Dear Asher, Thank you for your glowing review! We're delighted to hear that you had a 5-star experience with us. It's our pleasure to provide exceptional service and ensure your stay was nothing short of perfect. We look forward to welcoming you back soon!Best Regards, Team HGI
Excellent hotel near London Heathrow Airport. There is hotel shuttle to and from the airport. Room was clean, nice bathroom
Lilian
Stayed 1 night in Apr 2024
Response from HGI on Apr 5, 2024
Dear Lilian,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us, appreciated our convenient location near Heathrow Airport, and found our shuttle service helpful. We're also glad you found your room clean with a nice bathroom. We hope to welcome you back soon for another pleasant stay.Kind Regards,HGI Heathrow Team
2/10 Terrible
Katrina
Travelled with family
Apr 4, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Hard uncomfortable small bed. Could hear the family next door all night and I don't think they were being overly loud. The shower was very good. Proximity to Heathrow was very good. We left the property more tired than when we arrived. Staff were very pleasent. TV didn't work and had to wait 2 hours for it to be fixed.
Katrina
Stayed 1 night in Apr 2024
Response from HGI on Apr 5, 2024
Dear Katrina,Thank you for sharing your feedback. We apologize for the inconvenience with the bed and noise disturbance. We're glad to hear you found our shower and proximity to Heathrow satisfactory. We'll address the issues with the TV promptly. We appreciate your kind words about our staff and hope to have the opportunity to provide you with a better experience in the future.Kind Regards,HGI Heathrow Team
10/10 Excellent
Kelvin
Travelled with family, Travelled with family and small children
Dear Kelvin,Thank you for your review! We're glad you appreciated our services and enjoyed the complimentary upgrade on breakfast. We look forward to welcoming you back again soon!Kind Regards,HGI Heathrow Team
Dear Martin,Thank you for your review! We're delighted to hear that our hotel's proximity to the tube for both the airport and city was convenient for you. We take pride in maintaining cleanliness throughout our facilities. We hope to have the pleasure of welcoming you back in the future!Kind Regards,HGI Heathrow Team
A terrific spot to spend the night as we transited between home and Portugal. Nice rooms. Easy access from the Piccadilly line.
Graham
Stayed 1 night in Mar 2024
Response from HGI on Apr 3, 2024
Dear Graham,Thank you for choosing our hotel for your transit between home and Portugal! We're thrilled to hear that you enjoyed our nice rooms and found it convenient to access from the Piccadilly line. We hope to welcome you back on your next journey. Safe travels!Kind Regards,HGI Heathrow
Arrived on an early morning flight and was able to check in at 9 am - what a bonus!
David
Stayed 1 night in Mar 2024
Response from Stecy on Apr 1, 2024
Dear David, Thank you for your kind review! We're delighted you enjoyed the early check-in experience. Looking forward to welcoming you back soon!Best Regards, Team HGI
Dear Sarah,Thank you for your feedback! We're delighted to hear that you enjoyed your stay overall. We appreciate your comment regarding the breakfast pricing and will take it into consideration for future improvements. We hope to welcome you back again soon!Kind Regards,HGI Heathrow Team
While booking the hotel, i was directed to a completely other hilton, and expedia said it was .76 miles from the terminal. So i then had to get a cab. The hotel was nice but at a completely different terminal.
thomas
Stayed 1 night in Mar 2024
Response from HGI on Mar 31, 2024
Dear Thomas,Thank you for your feedback. We apologize for any inconvenience you experienced with the booking process and the location discrepancy. We'll review our booking platform to ensure accurate information is provided to guests in the future. We're glad you found the hotel satisfactory despite the confusion, and we hope to welcome you back for a smoother stay next time.Kind Regards,HGI Heathrow Team
Love visiting this hotel - 5 mins walk from Hatton Cross tube station which is great to travel into central London. The bar area in the hotel has a great ambience and the breakfast is very satisfying and delicious.
Sujata
Stayed 1 night in Mar 2024
Response from Stecy on Mar 30, 2024
Dear Sujata, Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring London. It's fantastic to know that you appreciated the ambiance of our bar area and found our breakfast satisfying and delicious. We look forward to welcoming you back on your next visit!Best Regards, Team HGI
The staff are awesome! Everyone was helpful. The food options were amazing.
MARIA
Stayed 2 nights in Mar 2024
Response from HGI on Mar 27, 2024
Dear Maria,We're thrilled to hear that you had an awesome experience with our staff and enjoyed our amazing food options! Thank you for your kind words, and we hope to welcome you back again soon!Kind Regards,HGI Heathrow Team
10/10 Excellent
Verified traveller
Business traveller
Mar 26, 2024
Liked: Cleanliness, staff & service, amenities
The staff is very friendly and the breakfast is good.
Verified traveller
Stayed 1 night in Mar 2024
Response from HGI on Mar 27, 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our friendly staff and delicious breakfast during your stay. We hope to welcome you back soon!Kind Regards,HGI Heathrow Team
6/10 Okay
La Juana
Mar 25, 2024
La Juana
Stayed 1 night in Mar 2024
Response from HGI on Mar 27, 2024
Dear La Juana,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
8/10 Good
Ajay, alpharetta
Mar 25, 2024
Ajay
Stayed 1 night in Mar 2024
Response from Stecy on Apr 15, 2024
Dear Ajay, Thank you for your glowing review! We are delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future.Best Regards, Team HGI
Dear Sujata,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
Dear Michaela,Thank you for your positive feedback! We're glad to hear that our hotel was convenient for your early flight from Heathrow. We hope to welcome you back again soon for another comfortable stay. Safe travels!Kind Regards,HGI Heathrow Team
Dear Adwitiya,Thank you for telling us about your recent stay.It is much appreciated your review, we’re so glad to hear that you enjoyed your stay.Warmest regards,Front Office TeamHilton Garden Inn London Heathrow Airport
Very comfy, we needed the good rest before travels.TY
Ya
Response from Stecy on Mar 21, 2024
Dear Ya, Thank you for your review! We're thrilled you found our accommodations comfortable. Looking forward to welcoming you at the hotel again. Best Regards, Team HGI