Dear Poornima,Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations.Regarding the pool, we maintain the temperature within industry standards to ensure a comfortable experience for all our guests. However, we will investigate the issue of mold and take immediate action to ensure the highest levels of cleanliness.We appreciate your comments and hope you will give us another chance in the future to provide you with the quality experience you deserve.

Dear James,We would like to thank you so much for this amazing score! We are thrilled to hear that you had a 5 out of 5 experience with us.Your feedback is highly valued and we are delighted that we could provide you with a memorable stay. We look forward to welcoming you back in the future!

Dear Jonathan, Thank you for sharing your experience with us. We are thrilled to hear that you found our hotel to be an excellent choice when attending events at the London Palladium. It is wonderful that our convenient location added to your experience.We are glad you enjoyed our breakfast offerings and found our amenities to your liking. Your mention of the secure parking nearby is appreciated, as we strive to provide a seamless and comfortable stay for our guests.We look forward to welcoming you back on your next visit to London.

Dear Craig, Thank you for your feedback. We are delighted to hear that you appreciated breakfast and our strategic location nestled in the heart of London, just few minutes’ walk from Oxford Street. Indeed, our setting not only offers easy access to some of the best shopping experiences and cultural experiences. It's a pleasure to be able to provide our guests with such a unique opportunity to delve into the best of London's culture and entertainment. We regret to hear about the maintenance issue you have shared with us. Our main aim is to ensure that our guests are comfortable and enjoy their stay, and we are sincerely sorry if your experience did not meet these standards. We truly appreciate your feedback and we hope to have another opportunity to welcome you back for an even more enjoyable stay.

Dear Karl, Thank you for your exceptional 5 out of 5 review. We are delighted to learn that you were impressed by our prime location in the heart of London and found our hotel to be of the highest quality.Your kind remarks about our service are deeply appreciated. We look forward to the pleasure of welcoming you back next year and providing you with another memorable stay.

Dear Christopher, Your comments about your recent stay at our hotel are truly appreciated. It's wonderful to know how much you appreciate the convenience of our location. Indeed, our hotel is nestled in one of the world's most sought-after addresses. We are fortunate to be surrounded by the best of London's culture, entertainment, and shopping experiences. Once again, thank you for your feedback and we eagerly await the opportunity to welcoming you back at Courthouse Hotel.

Dear Julie, We would like to thank you for taking the time to share your feedback on your most recent stay with us. Please accept our most sincerest apologies if some aspects of your stay did not reflect our five star quality service.We will be at your disposal for any future stay, here with us, at the Courthouse Hotel London.