Classic Room, 2 Double Beds
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Reviews of Mercure Orléans Centre

4 out of 5
Mercure Orléans Centre
44, quai Barentin, Orléans, Loiret

Reviews

8.4

Very good

Rating 10 - Excellent. 319 out of 828 reviews" "
Rating 8 - Good. 371 out of 828 reviews" "
Rating 6 - Okay. 94 out of 828 reviews" "
Rating 4 - Poor. 34 out of 828 reviews" "
Rating 2 - Terrible. 10 out of 828 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay. The hotel is conveniently situated at the entrance to the city so easy to park and then a 10 minute walk into the centre along the river. Good sized room (we had a family room) which was comfortable. We didn't have breakfast but it did look nice so we definitely do that next time. Lovely outside pool area and a really friendly welcome. We love Orleans so this is a great stopover for us
Stayed 1 night in Apr 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really well located hotel, welcoming, warm, and smart with a lovely big bedroom
Stayed 1 night in Jan 2024

10/10 Excellent

Letinturier

Stayed 1 night in Dec 2023

10/10 Excellent

MIREILLE

Stayed 1 night in Nov 2023
Response from Pierre on Nov 17, 2023
Bonjour,Nous vous remercions pour votre séjour parmi nous.Bien cordialement

6/10 Okay

Julien

Stayed 1 night in Oct 2023
Response from Pierre on Nov 2, 2023
Bonjour,Nous vous remercions pour votre séjour.Bien cordialement.

10/10 Excellent

Søren Ernek

Stayed 1 night in Oct 2023
Response from Pierre on Oct 18, 2023
Bonjour,And thank you so much for your stay with us.Best regards.

10/10 Excellent

Natalia, medellin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Pierre on Oct 4, 2023
Merci beaucoup !

8/10 Good

John, Hythe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed dinner in the restaurant - it was original and delicious, and included fresh vegetables. Breakfast was good too. The room was comfortable with a good shower. The only drawback for me was the décor. I found it lacked subtlety and good taste - lots of black and hard, shiny accents.
Stayed 1 night in Sep 2023
Response from Pierre on Oct 4, 2023
Bonjour,We thank you for your stay with us and your nice comments.We are sorry the décor did not fit your expectations.Best regards.

8/10 Good

Chaimaa

Stayed 3 nights in Sep 2023
Response from Pierre on Sep 27, 2023
Merci beaucoup.

10/10 Excellent

Marc

Stayed 2 nights in Sep 2023
Response from Pierre on Sep 15, 2023
Merci beaucoup !

8/10 Good

William K

Stayed 3 nights in Aug 2023
Response from Pierre on Sep 6, 2023
Merci.

8/10 Good

Peter

Stayed 1 night in Sep 2023
Response from Pierre on Sep 6, 2023
Merci.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, 15 minute walk to city centre Very good breakfast
Stayed 1 night in Aug 2023
Response from Pierre on Sep 6, 2023
Merci beaucoup !

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very helpful.
Stayed 3 nights in Aug 2023
Response from Pierre on Sep 6, 2023
Thank you so much.Best regards.

8/10 Good

Harminder

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was a good place to stopover while driving to Limoges.
Stayed 1 night in Aug 2023
Response from Pierre on Sep 6, 2023
Thank you for your stay with us.

8/10 Good

NONDIER

Stayed 1 night in Aug 2023
Response from Pierre on Sep 6, 2023
Merci.

10/10 Excellent

Sarah

Stayed 1 night in Aug 2023
Response from Pierre on Aug 22, 2023
Merci beaucoup.

10/10 Excellent

Marianne

Stayed 1 night in Aug 2023
Response from Pierre on Aug 22, 2023
Merci beaucoup.

10/10 Excellent

rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is well situated to explore Orléans, had a lovely stay. Pool area was perfect to relax around and food was good. Lovely hotel
Stayed 1 night in Aug 2023
Response from Pierre on Aug 14, 2023
Bonjour,We thank you so much for your nice comments.Best regards.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and spacious compared to other France hotels. Great location.
Stayed 1 night in Jul 2023
Response from Pierre on Aug 2, 2023
Bonjour,We thank you so much for your nice comments.Best regards

10/10 Excellent

Mickael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a quick visit. Great breakfast as well! I will definitely stay here again if we visit this area.
Stayed 1 night in Jul 2023
Response from Pierre on Jul 28, 2023
Bonjour,Thank you for your nice comments.Best regards

10/10 Excellent

Mike

Stayed 1 night in Jul 2023
Response from Pierre on Jul 28, 2023
Thank you !

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
All good apart from the expensive Buffett breakfast experience where cutlery was dirty, there wasn’t enough food or service for the number of people.
Stayed 1 night in Jul 2023
Response from Pierre on Jul 28, 2023
Bonjour,We thank you for your stay with us, and are sorry for the issues with your breakfast.We apologise aned hope to welcome you again.Best regards

6/10 Okay

Lixiu

Stayed 1 night in Jul 2023
Response from Pierre on Jul 28, 2023
Merci

8/10 Good

Ann Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petit arrêt très agréable. Belle ville et l’hôtel est bien situé
Stayed 1 night in Jul 2023
Response from Pierre on Jul 28, 2023
Bonjour,Nous vous remercions, et espérons vous accueillir prochainement.Cordialement.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Jul 2023
Response from Pierre on Aug 2, 2023
Thank you.

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A little far from center city
Stayed 1 night in Jul 2023
Response from Pierre on Jul 28, 2023
Bonjour,We thank you for your stay with us.Best regards.

8/10 Good

ISABELLE

Stayed 1 night in Jul 2023
Response from Pierre on Jul 28, 2023
Bonjour,Nous vous remercions pour votre séjour parmi nous.

10/10 Excellent

Truls

Stayed 1 night in Jul 2023
Response from Pierre on Jul 28, 2023
Merci beaucoup !

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating.
Stayed 4 nights in Jul 2023
Response from Pierre on Jul 28, 2023
Thank you so much !

10/10 Excellent

Sue

Stayed 1 night in Jul 2023
Response from Pierre on Jul 5, 2023
Merci beaucoup !!

10/10 Excellent

Karen

Stayed 1 night in Jun 2023
Response from Pierre on Jul 5, 2023
Merci beaucoup !!

10/10 Excellent

jonas

Stayed 1 night in Jun 2023
Response from Pierre on Jun 21, 2023
Bonjour,Nous vous remercions et espérons vous accueillir de nouveau.Bien cordialement.

10/10 Excellent

Samuel

Stayed 1 night in Jun 2023
Response from Pierre on Jun 19, 2023
Merci beaucoup !!

6/10 Okay

Lene Bach

Stayed 1 night in Jun 2023
Response from Pierre on Jun 16, 2023
Thank you for your stay with us.

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ville etape
Personnel tres accueillant
Stayed 1 night in Jun 2023
Response from Pierre on Jun 13, 2023
Bonjour,Nous vous remercions pour votre séjour parmi nous, et espérons vous accueillir de nouveau.Bien cordialement.

8/10 Good

Sheila

Stayed 1 night in Jun 2023
Response from Pierre on Jun 7, 2023
Merci beaucoup !

10/10 Excellent

Udo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Pierre on Jun 5, 2023
Merci beaucoup !!

10/10 Excellent

Mark

Stayed 1 night in May 2023
Response from Pierre on Jun 2, 2023
Bonjour,Merci beaucoup !

10/10 Excellent

Yunior, USAF Academy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2023
Response from Pierre on May 22, 2023
Thank you for your stay with us.Best regards.

4/10 Poor

TONNI

Stayed 1 night in May 2023
Response from Pierre on May 22, 2023
Thank you.

6/10 Okay

wilhelmus

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The common areas at this hotel are beautiful. The outdoor deck and pool are beautiful, the reception area is very nice, and the restaurant is attractive. The location is great. The hallways and our room needed paint and updating. The porch floor was pealing and cracked, and the ceiling had what looked like a water leak line. The dinner staff were wonderful, especially Massey and the chef…and the food was delicious. The breakfast staff were not great, with minimal friendliness and interaction, and the breakfast buffet was very poor. Very poor scrambled eggs, a rude response from 1 male waiter when a request was made for a fried egg, the cheese choice was minimal, sweaty and moldy, and there was no fruit salad. The breakfast staff were more concerned about setting up for lunch in stead of attending to our needs. Very poor. They need waitress and waiter training!!
Stayed 2 nights in May 2023
Response from Pierre on May 15, 2023
Bonjour,We thank you for your stay with us, and are sorry about your disagreements.We will check these issus, and hope we'll welcome you again soon.We remain at your disposal.Best regards

8/10 Good

DOMINIQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
séjour convenable . le confort de la chambre est au top . la restauration est convenable ,sans plus .
Stayed 1 night in May 2023
Response from Pierre on May 11, 2023
Bonjour,Nous vous remercions pour votre séjour.Bien cordialement

6/10 Okay

Francis

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Déception pour un 4 étoile
Un bel établissement suite aux travaux récents que nous avons suivi venant dans cette hôtel tous les ans. Malheureusement les finitions laissent à désirer pour un établissement 4 étoiles: moquette tachée de marques jaunes dans diverses endroits, portes des ascenseurs présentant encore des marques de laitance, sol du petit déjeuner et table des mugs tachés… Le plus affligeant pour un hôtel 4 étoiles a été le niveau du personnel - peu aimables pour certains, non chalands et très en retrait sur l’ancipation des besoins du client. Nul doute que le personnel, pour certains collaborateurs, n’est pas à la hauteur de l’établissement et est à l’origine de cette malencontreuse expérience dans un établissement où nous n’avons habituellement jamais été déçu tant il a du potentiel et tant il est bien placé.
Stayed 1 night in Apr 2023
Response from Pierre on May 8, 2023
Bonjour,Nous vous remercions d'avoir séjourné parmi nous, et sommes désolés de cette expérience malheureuse.Afin de pouvoir remédier aux disfonctionnements que vous avez relevé, auriez-vous la possibilité de nous en dire un peu plus sur les problèmes rencontrés avec notre personnel?Je vous laisse l'adresse mail où vous pouvez nous contacter en direct: h0581@accor.com.Vous renouvelant nos excuses, je reste à votre disposition.Bien cordialement.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous stay the staff were very friendly and the quality of the hotel was first class.
Stayed 1 night in Apr 2023
Response from Pierre on Apr 20, 2023
Bonjour,We thank you so much for your nice comments, and hope we'll welcome you again.Our very best regards.

2/10 Terrible

Adj ali

Stayed 5 nights in Mar 2023
Response from Pierre on Mar 20, 2023
Bonjour,Nous vous remercions pour votre séjour parmi nous.Bien cordialement

6/10 Okay

Lars

Stayed 1 night in Feb 2023
Response from Pierre on Mar 1, 2023
Merci pour votre séjour parmi nous.Passez une excellente journée

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !
Stayed 1 night in Nov 2022
Response from Pierre on Nov 16, 2022
Merci beaucoup !Bien cordialement.

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Oct 2022
Response from Pierre on Oct 26, 2022
Bonjour,We thank your for your stay with us, and hope we'll welcome you again soon.Best regards

8/10 Good

Vichai

Stayed 1 night in Sep 2022
Response from Pierre on Oct 4, 2022
Merci