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Reviews of Holiday Inn Express & Suites Locust Grove, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Locust Grove, an IHG Hotel
4832 Bill Gardner Pkwy, Locust Grove, GA

Reviews

7.6

Good

Rating 10 - Excellent. 120 out of 331 reviews" "
Rating 8 - Good. 95 out of 331 reviews" "
Rating 6 - Okay. 47 out of 331 reviews" "
Rating 4 - Poor. 39 out of 331 reviews" "
Rating 2 - Terrible. 30 out of 331 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Greeted with smiles and cookies! Can’t beat that!
Stayed 1 night in Feb 2024

10/10 Excellent

Eileen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean rooms. Thank you for the accommodations!
Stayed 1 night in Feb 2024

8/10 Good

Mahmood

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice
Stayed 1 night in Feb 2024

2/10 Terrible

Theresa

Liked: Staff & service
Disliked: Cleanliness, room comfort
Un happy.
The motel had no hot water to take a warm shower in the morning.
Stayed 1 night in Dec 2023
Response from Amir on Jan 1, 2024
We value your feedback and have addressed you concerns. Thank you.

6/10 Okay

Svetoslav

The shower clogs and the carpet is extremely dirty our socks got so much dirt on the bottom but overall not too bad for one night stay
Stayed 1 night in Dec 2023
Response from Amir on Dec 27, 2023
We appreciate your feedback and are addressing your concerns.

2/10 Terrible

Evan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amir on Dec 20, 2023
We truly appreciate your feedback and are concerned about your recent stay survey. Please contact us directly to address your concerns.

10/10 Excellent

Roxann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It was amazing the room was clean and the staff was so friendly.
Stayed 1 night in Dec 2023
Response from Amir on Dec 18, 2023
Thank You

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amir on Dec 18, 2023
Thank you

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Amir on Dec 18, 2023
Thank you

6/10 Okay

Obbie

Business traveller
Disliked: Amenities, property conditions & facilities
No hot water. Only 1 washer and dryer
Stayed 3 nights in Nov 2023
Response from Amir on Dec 18, 2023
Thank you

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 1 night in Nov 2023
Response from Vrutika on Nov 13, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Holiday Inn Express & Suites. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Holiday inn Express & Suites

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
McKenzie was wonderful during the check in process. Breakfast was good. Overall the staff was warm and welcoming.
Stayed 1 night in Oct 2023
Response from Amir on Nov 4, 2023
We are glad you enjoyed your stay and thank you for recognizing McKenzie..

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family w/kids
Family of four. Stayed a couple days, the location was decent and the area was good. A few restaurants in the area, easy access on and off the highway. The hotel, breakfast, and staff was great too.
Stayed 2 nights in Oct 2023
Response from Amir on Oct 23, 2023
Thank You for staying with us. We hope you enjoyed your stay.

10/10 Excellent

Brenton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay.
Stayed 1 night in Oct 2023
Response from Amir on Oct 9, 2023
Dear Brenton, Thank you for taking the time to tell us about your experience at Holiday Inn Express LOCUST GROVE.

10/10 Excellent

Rabih

Stayed 10 nights in Sep 2023
Response from Amir on Sep 21, 2023
We are glad you enjoyed your stay with us. We look forward to seeing you again.

4/10 Poor

Joy

Stayed 2 nights in Sep 2023
Response from Amir on Sep 11, 2023
Dear Joy, I hope you have resolved your payment issue with Hotel.com which is owned by Expedia.com. During my conversation with you and Hotel.com which is owned by Expedia.com, operator had confirmed over the phone with you that they did not charge your card. Please contact your card issuer to confirm this. During our conversation you did not mention any issues with your stay at the hotel itself. After speaking with you on the phone, I texted you as well that you could contact me if it turns out that hotel.com did charge you so I can intervene on your behalf and speak with hotel.com to resolve your payment issue. Best Rewards,

10/10 Excellent

Dale, Fort Myers

Travelled with family
Liked: Amenities
Clean friendly and nice breakfast included
Stayed 1 night in Sep 2023
Response from Amir on Sep 4, 2023
We are glad you enjoyed your stay with us. Please call us back to book your future reservations.

10/10 Excellent

Lisa

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Amir on Sep 4, 2023
Thank you for choosing Holiday Inn Express Locust Grove Georgia for your stay. It was a pleasure to be your host. Contact us for your up coming stay.

8/10 Good

Nelson

Stayed 1 night in Jul 2023
Response from Amir on Jul 24, 2023
Thank you for staying with us. Call us to book your future reservations.

2/10 Terrible

Jeffery

Stayed 1 night in Jun 2023
Response from Amir on Jul 24, 2023
We are sorry you did not enjoy your stay. We look forward to hosting you again to better service your stay.

10/10 Excellent

FITZGERALD

Liked: Cleanliness, staff & service, property conditions & facilities
EVERTHING WAS WONDERFUL.
Stayed 3 nights in Jun 2023
Response from Amir on Jul 24, 2023
We are glad you enjoyed your stay. Come back soon.

6/10 Okay

Jillian

Travelled with family
Disliked: Cleanliness
Not the regular Holiday Inn Experience
The Holiday Inn Express was extremely complex to enter because the main entrance was driving through the BP gas station. They never attempted to clean our room over our 2 day stay and left the trash in front of our room for almost 7hrs
Stayed 2 nights in May 2023
Response from Amir on Jul 24, 2023
We apologize your inconvenience. we are working to make corrections. Contact us for your next stay needs.

8/10 Good

Ava

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We need a place to stay due to car problems
Stayed 1 night in May 2023

8/10 Good

keioshsha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
over night guest services where fantastic but the morning person was horrible
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon entering the hotel the first thing I saw was trashcan over flowing at the front door. First impression goes a long way
Stayed 1 night in Apr 2023

4/10 Poor

Cheryl

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
System down. First room had already been occupied no fault of the clerk He was doing his best
Stayed 1 night in Mar 2023

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, room comfort
Not very clean. Blood or vomit in bathroom by toilet. Noirs leaves was never gotten under control.
Stayed 1 night in Mar 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Staff were very friendly. The hotel clean. The bed was comfortable and the sheets soft. Best Holiday I've stayed in so far.
Stayed 1 night in Feb 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just back with me after I actually spend the night
Stayed 1 night in Feb 2023

10/10 Excellent

Bruce

Stayed 1 night in Feb 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable.
Stayed 1 night in Feb 2023

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Fix your TV!
The TV signal was crap, in and out and impossible to watch. I couldn’t watch the USA play England in the World Cup. I had to watch it on my phone.
Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Holiday express inn
I was didappointed that we tried to use remote for television to put on C.C. there is no C.C. at all. I tried to use shampoo in the shower and the shampoo lid not working. The decaf coffee I detest tasting strong and cold! I’m really disappointed it. I looked for service worker and he / she is not around. Please give their improvement and respect for others pleasure time!
Stayed 1 night in Oct 2022
Response from GM on Oct 26, 2022
I apologize for the less than satisfactory stay I will use this review as a coaching as this is not our standards

10/10 Excellent

Mary

Stayed 1 night in Oct 2022

10/10 Excellent

Deborah

Stayed 1 night in Sep 2022
Response from GM on Oct 10, 2022
Thank you for your feedback

10/10 Excellent

Lakeetha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from GM on Oct 10, 2022
Thank you so much for the great review

8/10 Good

Rowland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from GM on Oct 10, 2022
I apologized you did have a 10 out of 10 stay. I hope we get the chance to to do better on your next stay.

2/10 Terrible

TAMIKA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Aug 2022

10/10 Excellent

Leola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food area can be much improved.
Stayed 1 night in Aug 2022
Response from GM on Aug 7, 2022
Thank you for your feedback. We are currently working on it.

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and modern. Breakfast was very good.
Stayed 1 night in Jul 2022
Response from GM on Aug 3, 2022
Thank you for taking time to review. We are glad you enjoyed your breakfast. We are so happy to be able to offer our Full Express Start breakfast again.

10/10 Excellent

Isael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from GM on Aug 1, 2022
Thank you so much for taking time out today to review the your experience during your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from GM on Jul 26, 2022
Thank you for taking time out to give your feedback

8/10 Good

Emmanuel

Stayed 1 night in Jul 2022
Response from GM on Jul 26, 2022
Thank you for taking time out to give your feedback

10/10 Excellent

Chris

Good stay
Stayed 1 night in Jun 2022
Response from GM on Jun 12, 2022
Thank you so much for staying with us. I am glad that you had an enjoyable experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay; clean, convenient and updated!! The rooms are big enough for a family of four to be together comfortably!
Stayed 2 nights in Apr 2022
Response from GM on Apr 18, 2022
Thank you so much for spending your Easter Weekend with us. I am so glad that you had a wonderful comfortable and safe stay.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Mar 2022
Response from Gm on Apr 10, 2022
Thank you for taking the time out to give a review

4/10 Poor

Pamela

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Some of the staff was pleasant others lack social skills. Asked for towels didn’t receive them.. asked for facial tissues replaced they didn’t have any. A lot of nearby places close to Noah’s Ark Animal Sanctuary. Traffic heavy at times
Stayed 4 nights in Feb 2022
Response from GM on Apr 10, 2022
I appreciate you letting us know about your unsatisfactory experience. I will definitely use this as a coaching tool. As we strive to always to better and make better experiences.

6/10 Okay

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy late at night .
Stayed 1 night in Feb 2022
Response from GM on Apr 10, 2022
Thank you for letting me know we try to monitor the noise. so we can make sure no one is disturbed. I apologize we dropped the ball that night

4/10 Poor

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noisy hotel room
The walls are very thin. The people in adjoining rooms could be heard well into the morning hours. Also no hand soap was provided only liquid soap on the shower. The tax on this hotel was 25%. The room was $164 with tax $205.
Stayed 1 night in Feb 2022
Response from GM on Apr 10, 2022
I apologize the bill was was not explained better. Our taxes aren't that high and if you like I could explain it better for you if you like to reach out. We are trying to have green sustainability. This is why we are using the liquid vs. the onetime use bar.

10/10 Excellent

John N

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't get names, but both of the clerks I dealt with were very friendly and personable. Room was very comfortable.
Stayed 1 night in Dec 2021
Response from GM on Jan 4, 2022
Thank you So much for your feedback we are so glad you had a wonderful stay