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Reviews of Home2 Suites by Hilton Lexington University / Medical Center

3 out of 5
Home2 Suites by Hilton Lexington University / Medical Center
126 East Lowry Lane, Lexington, KY

Reviews

8.8

Excellent

Rating 10 - Excellent. 539 out of 845 reviews" "
Rating 8 - Good. 182 out of 845 reviews" "
Rating 6 - Okay. 54 out of 845 reviews" "
Rating 4 - Poor. 42 out of 845 reviews" "
Rating 2 - Terrible. 28 out of 845 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

DANIEL

Travelled with family and small children
Liked: Cleanliness, amenities
Good
Stayed 1 night in May 2024

10/10 Excellent

Revenia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great experience
Stayed 1 night in May 2024

10/10 Excellent

Nnenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility is very clean and the staff was super nice and helpful. Would definitely stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Liked: Property conditions & facilities
Very cool and friendly
Stayed 1 night in Apr 2024

2/10 Terrible

Whitney

Disliked: Staff & service, amenities
I had a terrible experience at this property. The hotel staff was not helpful with my check-in I had to call Expedia for help to resolve the issue which they did quickly. When I did check in, the hotel gave me a key card to a room that was already taken. I opened the door to someone else's room! The day of my checkout, someone opened the door to my hotel room while I was still in bed and I yelled at them to get out. I called the front desk and they said it was housekeeping. I don't know why housekeeping was coming into my room at 9am on the morning of my checkout. I might not have been so scared if they had not given me a key card to someone else's room the day before. These practices are not acceptable. Overall, a terrible experience. I will not go back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility!
Stayed 1 night in Apr 2024

8/10 Good

Gina

Travelled with family and small children
Liked: Staff & service, amenities
We stayed at this hotel as a last minute change of plans. It suited our needs for sure; we just wanted an indoor pool. Indoor pool was nice and clean! The room was surface clean but could use a deep clean. The bathroom door is a sliding door and kept coming off track and there was a very loose floor tile in front of the toilet. This is not a complaint, just something management may want to address. Coffee was pretty good and the breakfast was just your average free hotel breakfast. Overall good stay! We'd go back :)
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very clean and the staff was friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. They went out of their way to help with everything. Fresh free granny Smit apples at front desk. Clean and secure. Thanks
Stayed 1 night in Mar 2024

8/10 Good

Tammy, Panama

Stayed 1 night in Mar 2024

4/10 Poor

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom had hair all over it, the tub was not clean and strands of hair all over it. We needed the pull out bed obviously since we had 3 adults, we put the packaged sheets and blanket on it and there were tiny worms all over the blanket crawling around. Breakfast was decent but milk was out of date and spoiled. The hair dryer went between hot and cold air and at one point burnt my hair. Will not return there, which is a shame because we plan to visit our daughter at UK.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for sharing your thoughts and experiences of your stay. We are sorry that you encountered so many issues. This is not our standard of execution for our rooms and we will pass this on to the leadership team to ensure it does not happen again. We hope you will give us another chance to show you how great a stay with us can be. Our location is quite convenient to the university.

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for NYE
Stayed 1 night in Dec 2023
Response from General Manager on Mar 27, 2024
Thank you for sharing your review. We are happy to learn that we met your expectations. We hope to see you again soon.

2/10 Terrible

Ervan

Travelled with group
Disliked: Staff & service, property conditions & facilities
My room wasn’t ready at 4:00 then when it was ready at 7:12 . Not, Tv didn’t work, jelly on remote jelly on side of bed. Had to to change my sheets. They were used. Staff didn’t apologize.
Stayed 1 night in Mar 2024
Response from William on Mar 27, 2024
We are sorry that your room was not ready at your check-in time. We work very hard to provide accommodations at an appropriate time and it seems we did not meet this goal on this day. Then to cleanliness issues on top of it, i understand your frustration. We sincerely apologize for the condition of your stay and hope you will give us another chance to show how great a stay here can be.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for taking the time to review your stay. We are happy to learn that we met your expectations and you enjoyed your stay. We hope to see you again

6/10 Okay

yoeklin

Liked: Cleanliness
The room has lots of space. The corridor is cold. Though the room is generally clean but the caulk around the bath tub is black. Breakfast was served with with real utensils, glasses and plates and is good
Stayed 1 night in Mar 2024
Response from William on Mar 21, 2024
Thank you for reviewing your stay. We are sorry that we did not meet your expectations. We have taken your feedback and shared it with our housekeeping team.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great loved the kitchen!! Didn’t like the night stand electric does not work unless the light is on
Stayed 1 night in Mar 2024
Response from William on Mar 18, 2024
Thank you for your review. We are happy to have met your needs.

10/10 Excellent

RICKY

Travelled with family
The room is perfect. There is some silly string on the walls, but that means the family before had fun as well.
Stayed 1 night in Mar 2024
Response from William on Mar 18, 2024
Thank you for your review. We are glad you enjoyed your stay.

8/10 Good

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room and bathroom was very nice, however this hotel is EXTREMELY loud. The people next door left their TV on all night and kept us up all night. We could hear every ding of the elevator and every piece of ice falling out of the machine.
Stayed 2 nights in Mar 2024
Response from William on Mar 18, 2024
Thank you for leaving a review of your stay. We understand the noise issue and apologize for the inconvenience

8/10 Good

Sandy

Travelled with family
Liked: Staff & service, property conditions & facilities
Clean, solid breakfast, good value.
Stayed 1 night in Mar 2024
Response from William on Mar 18, 2024
Thank you for reviewing your stay. We hope we can meet all your expectations on your next visit. We would love to hear what we could have done better.

2/10 Terrible

Michelle

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Thin walls. Hear everything. Dogs barking all night in rooms nearby. Drunk people in halls. Horrible water pressure. Toilet wouldn’t flush right. Bathrooms seemed dated and had a heavy sliding door for the bathroom. Cumbersome. Parking and access very tight.
Stayed 1 night in Mar 2024
Response from William on Mar 18, 2024
Thank you for sharing your review. We understand that you did not have an enjoyable stay. We are sorry for the inconveniences that you experienced. We will bring your issues to our team to address them.

10/10 Excellent

Tracey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really nice and helpful. Clean!
Stayed 2 nights in Mar 2024
Response from William on Mar 18, 2024
We are so happy that you enjoyed your stay. Thank you for sharing your views.

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the amenities of the room but the guest were way too loud for a weeknight hotel stay . Wish management would have more closely monitored the noise levels but otherwise I was happy with the hotel itself especially for this price point .
Stayed 1 night in Mar 2024
Response from William on Mar 18, 2024
Thank you for leaving a review of your stay. We understand the noise issue and are working to address it. We hope you come again.

6/10 Okay

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast bar was minimal. Someone got into a loud verbal argument in the hallway around midnight that went on for several minutes.
Stayed 1 night in Mar 2024
Response from William on Mar 18, 2024
Sorry about the noise during your stay. We do appreciate the feedback and will monitor this issue going forward. We hope you will give us another chance to show you how great a stay at our property can be.

10/10 Excellent

Randy

Travelled with family
Liked: Amenities
My nephew and I went to the Lexington Comic Con this year. We stayed at this hotel because it was close to the venue. We stayed at this hotel last year when we attended the same convention and enjoyed the free breakfast and clean quiet room. So it was an easy decision to return. Staff was friendly and helpful. A great stay.
Stayed 2 nights in Mar 2024
Response from William on Mar 18, 2024
We were happy to see you again. Thank you for sharing your experiences.

4/10 Poor

Meredith

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from William on Mar 18, 2024
We are sorry to learn that we did not meet your expectations. We would be happy to hear how we could improve for your next stay. Thank you for taking the time to review your stay.

10/10 Excellent

Amy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful during a very difficult time for myself and I am very grateful for them!
Stayed 1 night in Mar 2024
Response from William on Mar 18, 2024
Thank you for taking the time to share your experience. We are so happy we could be there for you.

2/10 Terrible

D

Stayed 2 nights in Mar 2024
Response from William on Mar 27, 2024
Sorry to learn that you did not enjoy your stay. We are sorry that we did not meet your expectations.

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well laid out and equipted.
Stayed 2 nights in Feb 2024
Response from William on Mar 18, 2024
Thank you for reviewing your stay. We are happy that we met your expectations.

8/10 Good

Veronica

Stayed 2 nights in Feb 2024
Response from William on Mar 21, 2024
Thank you for taking the time to share your thoughts. We would really would like to know how we could better serve you for your next visit.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from William on Mar 21, 2024
Thank you for taking the time to review your stay. We are happy that you enjoyed it and that we met your expectations. We look forward to seeing you again.

8/10 Good

Paula

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Nice hotel but housekeeping needs help
Dropped something on the floor of our room and realized the carpet had not been vacuumed in a while, lots of small trash all over it. Tables at breakfast weren’t wiped down, every one was dirty.
Stayed 1 night in Feb 2024
Response from William on Mar 18, 2024
Thanking you for sharing your experiences during your stay. We apologize for this inconvenience. We will use your comments to improve our service.

10/10 Excellent

Carolyn L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk are excellent. Very helpful, friendly and accommodating in all areas .
Stayed 1 night in Feb 2024
Response from w on Mar 21, 2024
Thank you for recognizing our team during your stay. We are happy that they met all your expectations. We look forward to serving you again.

10/10 Excellent

Tara

Travelled with family and small children, Travelled with pets, Travelled with group
Nice, clean and efficient.
Stayed 2 nights in Feb 2024
Response from William on Mar 21, 2024
Thank you for reviewing your stay

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Go elsewhere
Do not stay at this hotel. There are plenty of other places in the vicinity and there are plenty of other home to suites in Lexington. If that is your preferred brand. The cleanliness of our room was pathetic, I’ll spare you all of the details, but it included blood on the toilet seat, toilet paper in the toilet bowl Pubic hairs in the shower, etc.. The door to our bathroom would not close all the way ever even after multiple attempts to get the hotel management to rectify. The hotel manager, obviously overwhelmed and over his head simply replied that he was having staffing issues. That was it. go elsewhere.
Stayed 2 nights in Feb 2024
Response from William on Mar 21, 2024
Thank you for sharing your review

4/10 Poor

Donald

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty rooms and limited parking
We requested a non smoking room. When we arrived the first room they had to go and remove equipment. It was an ozone machine to remove cigarette smoke. Requested a move to another room which did not have a door on the bathroom. The third room was better but trash was still in the trash can. They also had a youth basketball tournament going on so we had the pleasure of listening to kids run up and down the halls screaming until after midnight. We also had the joy of listening to a barking dog below us until the owners arrived, after midnight. Please be aware of the parking as their is limited parking. We had trouble finding a parking spot because several people could not park between the lines and their was a truck pulling a trailer that took up 6 spots. Pointed it out to the attendant and they did not really care. Was hoping for a much better experience, will not stay at this hotel again.
Stayed 2 nights in Feb 2024
Response from William on Mar 21, 2024
Thank you for sharing your review.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from William on Mar 21, 2024
Thank you for reviewing your stay

10/10 Excellent

Vicki, Dunn

Travelled with pets, Travelled with partner
Liked: Amenities
Hard to find the driveway. Sign is low and easy to miss
Stayed 1 night in Jan 2024
Response from William on Mar 21, 2024
Thank you for reviewing your stay

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from William on Mar 21, 2024
Thank you for reviewing your stay

8/10 Good

Ashley

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was overall very nice. But, the room it self could use a deep clean. Area's like the bathroom door, office chair, and lamp shades were stained and could use some attention.
Stayed 1 night in Jan 2024
Response from William on Mar 21, 2024
Thank you for sharing your review

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from William on Mar 21, 2024
Thank you for sharing your review

10/10 Excellent

Rdhamraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Brent

Stayed 2 nights in Jan 2024
Response from William on Mar 21, 2024
Thank you for sharing your review

10/10 Excellent

Brent

Stayed 2 nights in Jan 2024
Response from William on Mar 21, 2024
Thank you for reviewing your stay

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Fred

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Jennifer

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The pool was out of service, the elevator was down for part of the stay and we were on the 4th floor, then no one was present to check us out. So i had to leave the keys and a sticky note. VERY VERY DISAPPOINTING!!! Wont stay here again!
Stayed 3 nights in Dec 2023

2/10 Terrible

Winter

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were assigned three rooms. The first smelled of cigarettes masked with freshener spray. The second room had not been cleaned prior to being assigned to us. The third was clean but every sound from the room above (including bathroom trips) was heard. No one was available to man the front desk when we arrived. While we waited for someone to drive in, we had the pleasure of watching people in the lobby steal from the in hotel market. I felt sorry for the one employee that was trying to hold down the fort on Christmas eve after a coworker called off, but when you pair everything together, the trip was not getting off to a great start. But wait! Our car was broken into in the parking lot that night and when we reported it to the police, we were informed that it was very common in that part of Lexington due to the large homeless population. 16 hours. That was how long we stayed before packing up and going home. Without cameras and better lighting at the property, I would not recommend the hotel to other visitors. I do want to thank the front desk staff for helping us cover our busted window. If I had not prepaid on Expedia, I am not sure we would have stayed after the 3 room debacle,but the staff worked with Expedia to get us out of there and headed home as soon as possible.
Stayed 4 nights in Dec 2023

8/10 Good

Tonya

Stayed 1 night in Dec 2023

10/10 Excellent

Latisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023