Exterior

Reviews of Best Western South Plains Inn & Suites

2.5 out of 5
Best Western South Plains Inn & Suites
204 N College Ave, Levelland, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 193 out of 346 reviews" "
Rating 8 - Good. 98 out of 346 reviews" "
Rating 6 - Okay. 31 out of 346 reviews" "
Rating 4 - Poor. 13 out of 346 reviews" "
Rating 2 - Terrible. 11 out of 346 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 20, 2024
Dear Jeffrey,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was friendly
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Jaime,Thank you for the positive feedback! We're delighted to hear that you found our hotel to be clean and that our staff provided friendly service. Maintaining a welcoming and tidy environment is important to us, and we're glad that we could meet your expectations. We appreciate your review and hope to have the pleasure of welcoming you back in the future! Sincerely, Hotel Manager

2/10 Terrible

Artie

Disliked: Cleanliness, staff & service, property conditions & facilities
beds are the most uncomfortable i’ve seen in a while. Old bar of soap left in shower from last occupant
Response from Hotel Manager on Apr 7, 2024
Dear Artie,We apologize for the discomfort you experienced with the beds and for the oversight regarding the cleanliness of the shower. Your feedback is important to us, and we will address these issues promptly to ensure a more comfortable and hygienic experience for our guests in the future. We hope to have the opportunity to better serve you during your next visit.Sincerely, Hotel Manager

10/10 Excellent

Ismael, Seminole

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was very accommodating and the staff were excellent.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Ismael,Thank you for your perfect rating and positive feedback! We're thrilled to hear that your stay was accommodating and that you found our staff to be excellent. Providing excellent service to our guests is our priority, and we're glad we could meet your expectations. Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Jackie

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 11, 2024
Dear Jackie,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit
Need a larger breakfast choice!
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Silvia,Thank you for the perfect 10 out of 10 rating on your first visit! We appreciate your feedback about the breakfast choices, and we'll take it into consideration for future improvements. We hope to have the opportunity to welcome you back for another great experience in the future!Sincerely, Hotel Manager

2/10 Terrible

Derek

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My mother is 70 years old and the elevators are broken so she had to walk up to the 2nd floor. I travel a lot and there’s always options and the staff offered nothing to accommodate her. That’s unprofessional and not what I expected. Disappointed with this location.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Derek,We sincerely apologize for the inconvenience your mother experienced due to the broken elevators. This falls short of our commitment to providing a comfortable stay. We understand the importance of accommodating all guests, especially those with special needs, and we regret any frustration caused. Your feedback is valuable, and we will address this issue promptly to ensure improvements. We appreciate your understanding and hope to have the opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

4/10 Poor

Tammy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Tammy,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 Excellent

Noel

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Noel,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

10/10 Excellent

Sylvia

Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Sylvia,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Hotel Manager

10/10 Excellent

Abel

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 22, 2023
Dear Abel,We are grateful that you enjoyed your stay with us and that you rated us a 5 out of 5. Our primary goal is to deliver exceptional service to each and every visitor while also adding value for you. We are excited to have you visit us, and we look forward to serving you even better. Serving visitors like you is a privilege.Sincerely, Hotel Manager

10/10 Excellent

Koriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 21, 2023
Dear Koriana,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 21, 2023
Dear Alanna,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
One of the nicest Best Westerns we’ve stayed at!!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Cynthia,Thank you for the 5 out of 5 rating! We're thrilled to hear that your stay with us was one of the nicest experiences at a Best Western. We appreciate your positive feedback and hope to continue exceeding your expectations on future visits. Safe travels, and we look forward to welcoming you back!Sincerely, Hotel Manager

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
Nice place to stay. Staff is friendly and helpful. Affordable
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Bradley,We're delighted to receive your perfect rating! It's wonderful to hear that you found our place nice, with friendly and helpful staff, and that you consider it affordable. Thank you for choosing us, and we look forward to welcoming you back for another pleasant stay!Sincerely, Hotel Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Great staff, very helpful. Nice, clean place to stay, good breakfast, although the turkey bacon you served this morning is unfit to eat!
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 16, 2023
Dear Gary,Thank you for the perfect rating and your positive comments! We're delighted to hear that you found our staff great and very helpful, and that you had a nice and clean place to stay with a good breakfast. We apologize for any inconvenience caused by the turkey bacon; your feedback is valuable, and we'll ensure its addressed. If there's anything else you'd like to share or if you have specific suggestions, please feel free to let us know. We appreciate your feedback and look forward to hosting you again on your future visits!Sincerely, Hotel Manager

10/10 Excellent

Ellen

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Dear Ellen,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Could use a deep clean
Elevator being broken was a hassle with a toddler. We were informed the morning of our reservation. No compensation for inconvenience. I know this is out of their hands, But for those arriving that day who can't cancel their whole trip, a little discount would have been nice. If our reservation was at a later date, we would have took the time to find another place. Towels are stained and don't even fit around your body. There were stains on the wall in our bathroom that I could only assume were feces. The smoke in the halls and common areas was unbearable. Never had this issue at prior stays. We will be staying else where from now on.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Guest,Thank you for sharing your feedback about your recent stay. We're sorry to hear about the issues you encountered during your stay, including the broken elevator, cleanliness, and smoke in common areas. These concerns are important, and we appreciate your honesty. Your feedback will be forwarded to the relevant team to address these issues. We apologize for any inconvenience and hope your future stays are more pleasant. If you choose to stay with us again in the future, we hope to provide a better experience for you.Sincerely, Hotel Manager

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 4, 2023
Dear Robin,It is delightful to receive 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Very good breakfast. Large rooms.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Dear James,Thank you for your perfect rating and kind words! We're thrilled to know that you found our hotel to be very clean and that you had a great experience with our customer service. Providing a clean and welcoming environment, along with exceptional service, is our top priority. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Wade

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Dear Wade,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 Excellent

Shana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean!! Great customer service
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Dear Shana,Thank you for your perfect rating and kind words! We're thrilled to know that you found our hotel to be very clean and that you had a great experience with our customer service. Providing a clean and welcoming environment, along with exceptional service, is our top priority. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Dear Crystal, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

4/10 Poor

Karen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was very friendly & food was good. Pillows were too small, air conditioner wasn’t working correctly, bathroom door latch was broken, the closet door wouldn’t stay shut and our key cards had to be reactivated after our first night and then still didn’t work very well. Room 300
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 29, 2023
Dear Karen,Thank you for sharing your feedback about your stay. We're glad to hear that you found our staff friendly and enjoyed the food. However, we apologize for the various issues you encountered in your room, including the pillows, air conditioner, bathroom door latch, and closet door. Additionally, we regret any inconvenience caused by the key card issues. Your comments are valuable, and we will address these concerns to ensure a more comfortable and problem-free experience for our guests in the future. Your satisfaction is important to us, and we appreciate your understanding.Sincerely, Hotel Manager

8/10 Good

Marcus

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Marcus,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 17, 2023
Dear Lynn,We're delighted to hear that you had a very nice stay at our hotel. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Thank you for choosing us for your stay!Sincerely, Hotel Manager

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 7, 2023
Dear Chloe, Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Good

Russell L.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The matress was a bit uncomfortable.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 3, 2023
Dear Russell L,Thank you for your 4-out-of-5 rating for your stay at our hotel. We appreciate your feedback about the mattress's comfort, and we apologize for any inconvenience it may have caused. Your comments are important to us, and we'll take them into consideration as we work to enhance our guest experience. If you have any more feedback or suggestions, please feel free to share them. We hope to have the opportunity to provide you with an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Ourvstay was very nice and comfortable. The indoor pool was clean and tidy. I love this hotel and it is my #1 go to when traveling. The only thing is they will not take pets...and even service dogs requires a deposit...but all in all we were very satisfied.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 31, 2023
Dear Sylvia,Thank you for your wonderful review and positive feedback! We're thrilled to hear that your stay with us was comfortable and enjoyable. It's great to know that you love our hotel and consider it your top choice when traveling. We appreciate your understanding regarding our pet policy and service dog requirements. We look forward to providing you with another excellent experience during your future visits.Sincerely, Hotel Manager

6/10 Okay

Pam

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very nice and professional. Toilet leaked when flushed and a roach in the bathroom
Stayed 4 nights in Aug 2023
Response from Hotel Manager on Aug 29, 2023
Dear Pam,Thank you for bringing this to our attention. We're glad you found our staff to be nice and professional. However, we apologize for the issues you encountered with the toilet and the roach in the bathroom. We take such matters seriously, and we will address them promptly to ensure a better experience for our guests in the future. If you decide to stay with us again, we'll do our best to provide a more pleasant stay.Sincerely, Hotel Manager

10/10 Excellent

Corrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I stayed on the 1st floor was great, but when I moved to the 3rd was not so pleasant.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 22, 2023
Dear Corrina,Thank you for your rating and feedback. We're glad to hear that your stay on the first floor was great. We apologize if your experience on the 3rd floor wasn't as pleasant. If you have any specific concerns or feedback about your stay on the 3rd floor, please feel free to share them with us so we can address them accordingly. Your comfort and satisfaction are important to us, and we'll work to ensure a positive experience no matter what floor you stay on. We hope to provide you with an even better stay next time!Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked the hotel but the walls seemed thin and i could hear everything happening above me for hours.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 14, 2023
Dear Guest,Thank you for sharing your feedback about your stay. We're glad to hear that you liked the hotel, but we apologize for any inconvenience you experienced due to noise from neighboring rooms. We understand how important a peaceful stay is, and we'll consider your feedback as we continue to improve our guests' experiences. We hope to have the opportunity to provide you with a more restful stay in the future.Sincerely, Hotel Manager

10/10 Excellent

LORI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 14, 2023
Dear LORI,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

8/10 Good

Ronald

Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 14, 2023
Dear Ronald, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 14, 2023
Dear Eduardo,It is delightful to receive 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 Excellent

Del

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 14, 2023
Dear Del,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 12, 2023
Dear Guest, Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay. We greatly appreciate your feedback and hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Sincerely, Hotel Manager

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 10, 2023
Dear Guest, Thank you for sharing your rating, you haven't provided any specific details or context about your experience. If there's anything you would like to share, any feedback, or if there's something specific you'd like assistance with, please let us know. We're here to help and ensure your experience with Hotels.com is a positive one.Sincerely, Hotel Manager

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pillows were really hard but everything else was great. We enjoyed the breakfast buffet - biscuits and gravy and banana pancakes were great!
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jul 5, 2023
Dear Guest, Thank you for your review. We appreciate your feedback and the rating you have provided. We are pleased to hear that you enjoyed most aspects of your stay, including our breakfast buffet. We apologize for the inconvenience caused by the pillows and will take your feedback into consideration for future improvements. If there is anything else we can do to enhance your experience during future visits, please feel free to reach out to us. We value your input and hope to have the opportunity to serve you again.Sincerely, Hotel Manager

10/10 Excellent

Benny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 5, 2023
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet rooms and comfy beds.
Stayed 2 nights in May 2023
Response from Hotel Manager on May 16, 2023
Dear Richard,Thank you for your positive feedback. We're glad to hear that you found our rooms quiet and our beds comfortable during your stay. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Paper thin walls. Had a loud talker next door. Air conditioner was too loud. Clean, but hard to sleep in due to noise
Stayed 1 night in May 2023
Response from Hotel Manager on May 15, 2023
Dear Guest,Thank you for your recent stay at our hotel and for giving us feedback. On behalf of our entire team, we would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. We hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely,Hotel Manager

6/10 Okay

Sarah

Stayed 2 nights in May 2023
Response from Hotel Manager on Jun 2, 2023
Dear Sarah,Thanks so much for your very kind feedback. I sincerely appreciate your 3 ratings, and we are pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like how close it was to resturants and the college.
Stayed 2 nights in Apr 2023
Response from Hotel Manager. on May 2, 2023
Dear Sandra,Thank you for taking the time to share your positive feedback with us. We are glad to hear that you found our hotel's location convenient for your needs, particularly its proximity to local restaurants and the college. We strive to provide our guests with a convenient and accessible location, and we are pleased to know that our location met your expectations. We appreciate your business and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager.

10/10 Excellent

Twila

Stayed 2 nights in Nov 2022
Response from Hotel Manager on Mar 30, 2023
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was looking forward to enjoying the hot tub but the water was cold. Part was on order
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 27, 2023
Dear Randy,Thank you for your feedback. We are sorry to hear that you were unable to enjoy our hot tub during your stay due to the water being cold. We understand how disappointing this can be, and we apologize for any inconvenience it may have caused. We take maintenance issues seriously, and we appreciate your patience while we worked to resolve the problem. We look forward to having the opportunity to welcome you back and provide you with a better experience in the future.Sincerely,Hotel Manager

4/10 Poor

Patrick

Stayed 1 night in Mar 2023
Response from Hotel Manager. on Mar 20, 2023
Dear Patrick, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sarah’s
Very nice facility. Professional and courteous. Needed to stay an additional night and they worked with me to secure a room. Go above & beyond!
Stayed 1 night in Feb 2023
Response from Hotel Manager on Mar 1, 2023
Dear Sarah,Thank you for your stay. Appreciate your nice comments about our team and hotel. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely,Hotel Manager

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 27, 2023
Dear Guest,Thank you for taking the time to rate your stay at our hotel. We value your feedback and are pleased to learn that you enjoyed your stay. We welcome the opportunity to host you again, and look forward to exceeding your expectations during your next visit.Sincerely,Hotel Manager

4/10 Poor

NORA

Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 8, 2023
Dear NORA,Thank you for your stay. From an improvement point of view, we look for specific experience sharing. Please provide us more details about the areas of concern. You will have a better experience next time.Sincerely, Hotel Manager.