Title: Hotel Portal Lençóis - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=4099740&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Portal Lençóis Travelers enjoy the perfect balance of relaxation and adventure at this family-friendly hotel, with poolside sun loungers and easy access to local attractions. ## Photo gallery for Hotel Portal Lençóis ![Lobby sitting area - Hotel Portal Lençóis (Lençóis)](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/9e34ac54.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lunch and dinner served - Hotel Portal Lençóis (Lençóis)](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/1129ecf0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Massages - Hotel Portal Lençóis (Lençóis)](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/8ce091d3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds - Hotel Portal Lençóis (Lençóis)](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/8a20593b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool umbrellas, sun loungers - Hotel Portal Lençóis (Lençóis)](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/8fb131b6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Portal Lençóis welcomes families to a comfortable retreat with a hearty breakfast buffet. Relax in the sauna, enjoy the outdoor and children's pools. Free in-room WiFi, multilingual staff, and tour/ticket assistance are available. ## Reviews 8.2 Very good ## Popular amenities - Pool - Breakfast included - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Dec. 29 - Dec. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=4099740&PinnedHotelID=4099740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=4099740&PinnedHotelID=4099740&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 30 - Dec. 31](https://www.expedia.ca/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=4099740&PinnedHotelID=4099740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=4099740&PinnedHotelID=4099740&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=4099740&PinnedHotelID=4099740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=4099740&PinnedHotelID=4099740&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=4099740&PinnedHotelID=4099740&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=4099740&PinnedHotelID=4099740&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/f5c58316.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.6 Excellent 4 reviews ### Highlights Porch/lanai Air conditioning Free cribs/infant beds TV Blackout drapes/curtains Ceiling fan Hair dryer Cable channels - 269 sq ft - Sleeps 3 - 1 Double Bed OR 2 Twin Beds ### View all photos for Mezzanino ![Mezzanino](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/b9b7e5a2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Mezzanino ### Highlights Porch/lanai Air conditioning TV Ceiling fan Blackout drapes/curtains Hair dryer Cable channels Daily housekeeping - 377 sq ft - Sleeps 3 - 1 Double Bed and 1 Twin Sofa Bed ### View all photos for Bungalow ![Bungalow](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/1c4fe915.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bungalow 7.6 Good 5 reviews ### Highlights Porch/lanai Air conditioning Free cribs/infant beds TV Blackout drapes/curtains Ceiling fan Hair dryer Cable channels - 32 sq ft - Sleeps 4 - 1 Double Bed and 2 Twin Sofa Beds ### View all photos for Luxury Twin Room ![Luxury Twin Room | Living area](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/0aaa0bf3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Twin Room ### Highlights Porch/lanai Air conditioning TV Ceiling fan Blackout drapes/curtains Hair dryer Cable channels Daily housekeeping - Sleeps 2 - 1 Queen Bed ### View all photos for Presidential Room ![Presidential Room](https://images.trvl-media.com/lodging/5000000/4100000/4099800/4099740/33ca3d89.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Room ### Highlights Porch/lanai Private indoor hot tub Air conditioning TV Ceiling fan Blackout drapes/curtains Hair dryer Private bathroom - 700 sq ft - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLencois-Hotels-Hotel-Portal-Lencois.h4099740.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLencois-Hotels-Hotel-Portal-Lencois.h4099740.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-12.56541%2C-41.39489&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CaV11fLprA21Zk9wZ0tQVYH3DTc=) Rua Chácara Groto, s/n, Altina Alves, Lençóis, 46960-000 #### What's nearby - Otaviano Alves Square \- 5 min walk \- 0.5 km - Casa de Cultura Afrânio Peixoto \- 7 min walk \- 0.6 km - Nossa Senhora do Rosário Church \- 7 min walk \- 0.6 km - French Vice-Consulate Building \- 9 min walk \- 0.8 km - Chapada Diamantina National Park \- 3 min drive \- 2.3 km #### Getting around - Lencois (LEC-Coronel Horacio de Mattos) - 38 min drive #### Restaurants - ‪El Jamiro - ‬8 min walk - ‪Lampiāo Culinária Nordestina - ‬8 min walk - ‪Pizza Da Gente - ‬8 min walk - ‪Cozinha Aberta - ‬10 min walk - ‪Bodega - Pizza, Bar e Restaurante - ‬8 min walk ## About this property ### Hotel Portal Lençóis Family-friendly hotel You can look forward to a free breakfast buffet, an airport shuttle, and a poolside bar at Hotel Portal Lençóis. For some rest and relaxation, visit the sauna. The on-site restaurant offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a garden. You'll also enjoy the following perks during your stay: - An outdoor pool and a children's pool, along with sun loungers and pool umbrellas - Free self parking - A roundtrip airport shuttle (surcharge), tour/ticket assistance, and free newspapers - A 24-hour front desk, multilingual staff, and a TV in the lobby Room features All 86 rooms include comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - TVs with cable channels - Porches or lanais, ceiling fans, and daily housekeeping ## Similar properties ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/5000000/4350000/4349700/4349700/60ce4372.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel de Lençóis Lençóis - Pool - Hot tub - Breakfast included - Pet friendly 9.8 Exceptional 248 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=4349700&PinnedHotelID=4349700&HadPinnedHotel=true®ionId=-1&adults=2) ![Lunch and dinner served, Brazilian cuisine](https://images.trvl-media.com/lodging/20000000/19980000/19973600/19973584/4f70fb1f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Terra dos Diamantes Lençóis - Pool - Breakfast included - Parking included - Free WiFi 9.2 Wonderful 88 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=19973584&PinnedHotelID=19973584&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, sun loungers](https://images.trvl-media.com/lodging/16000000/15700000/15691300/15691285/e36a8341.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Mirante de Lençóis Lençóis - Pool - Breakfast included - Pet friendly - Kids pool 9.0 Wonderful 21 reviews CA $121 CA $128 total includes taxes & fees Jan 28 - Jan 29, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=15691285&PinnedHotelID=15691285&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/108000000/107780000/107775400/107775341/3ea3ccdd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Canto do Cedro Lençóis - Pool - Breakfast included - Parking included - Free WiFi 9.8 Exceptional 14 reviews CA $101 CA $107 total includes taxes & fees Jan 28 - Jan 29, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=107775341&PinnedHotelID=107775341&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/2000000/1700000/1697600/1697565/e3b87b9b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Canto das Águas Lençóis - Pool - Breakfast included - Spa - Kids pool 9.4 Exceptional 103 reviews CA $274 CA $287 total includes taxes & fees Jan 26 - Jan 27, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=1697565&PinnedHotelID=1697565&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/12000000/11910000/11901300/11901261/250c9e2e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Canto no Bosque Lençóis - Pool - Breakfast included - Pet friendly - Free WiFi 9.4 Exceptional 100 reviews CA $89 CA $93 total includes taxes & fees Jan 28 - Jan 29, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=11901261&PinnedHotelID=11901261&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/121000000/120280000/120270300/120270276/396f7b3c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Lavramor Lençóis - Breakfast included - Free WiFi CA $64 CA $67 total includes taxes & fees Jan 5 - Jan 6, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=120270276&PinnedHotelID=120270276&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/20000000/19390000/19389600/19389596/87b361a2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Vila Serrano Lençóis - Pool - Breakfast included - Pet friendly - Parking included 9.8 Exceptional 50 reviews CA $127 CA $134 total includes taxes & fees Jan 18 - Jan 19, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=19389596&PinnedHotelID=19389596&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/16000000/15710000/15700100/15700086/380b1b88.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Alto do Cajueiro Lençóis - Breakfast included - Pet friendly - Parking included - Free WiFi 9.2 Wonderful 103 reviews CA $75 CA $79 total includes taxes & fees Jan 20 - Jan 21, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=15700086&PinnedHotelID=15700086&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast](https://images.trvl-media.com/lodging/113000000/112720000/112713600/112713537/f4577179.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pousada Sempre Viva Lençóis Lençóis - Breakfast included - Free WiFi - Air conditioning 8.0 Very good 2 reviews CA $48 CA $51 total includes taxes & fees Jan 2 - Jan 3, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=112713537&PinnedHotelID=112713537&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Free self parking on site - Limited onsite self parking ### Food and drink - Free buffet breakfast available daily 6:00 AM to 10:00 AM - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Things to do - Arcade/game room - Children's pool - Gym - Outdoor pool - Playground - Sauna - TV in common areas ### Family friendly - Arcade/game room - Children's pool - Laundry facilities - Outdoor pool - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Garden - Pool loungers - Pool umbrellas - Terrace ### Spa - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair-accessible path of travel ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Shower - Towels provided ### Entertainment - TV with cable channels ### Food and drink - 24-hour room service ### More - Air conditioning (climate-controlled) - Ceiling fan - Safe ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: 10:00 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1 ### Property is also known as Hotel Lencois Hotel Portal Lençóis Lencois Lencois Hotel Portal Lencois Portal Lencois Hotel Portal Lençóis Lencois Portal Lençóis Hotel Portal Lençóis Hotel Hotel Portal Lençóis Lençóis Hotel Portal Lençóis Hotel Lençóis ## Frequently asked questions ### Does Hotel Portal Lençóis have a pool? ### How much does it cost to stay at Hotel Portal Lençóis? ### Is Hotel Portal Lençóis pet-friendly? ### How much is parking? ### What time is check-in at Hotel Portal Lençóis? ### What time is check-out at Hotel Portal Lençóis? ### Does Hotel Portal Lençóis provide a shuttle to the airport? ### Where is Hotel Portal Lençóis located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Portal Lençóis Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 9.0 Location ### 8.6 Staff & service ### 8.8 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 69 8 - Good 55 6 - Okay 19 4 - Poor 10 2 - Terrible 5 ## Reviews ### 2/10 Terrible #### Tiago Aug 15, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities lame service ##### Tiago Stayed 1 night in Aug 2022 ### 10/10 Excellent #### TERTULIANO ALVES Aug 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Tudo de bom Atendimento muito simpático. Cama confortável e uma hospedagem silenciosa, ##### TERTULIANO ALVES Stayed 5 nights in Jul 2025 ### 8/10 Good #### Catharine Jun 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Gostei muito da estadia e serviço. Muito atenciosos. Porém os quartos precisam de reforma, são antigos. ##### Catharine Stayed 3 nights in May 2025 ### 8/10 Good #### Marcia May 31, 2025 Liked: Staff & service, property conditions & facilities Café da manhã muito bom. Funcionários atenciosos e simpáticos. Solicitamos a troca de quarto por problemas no chuveiro e fomos prontamente atendidas. Hotel com boa estrutura, mas precisa avançar nas reformas já iniciadas para também modernizar os bangalôs. ##### Marcia Stayed 3 nights in May 2025 ### 6/10 Okay #### Cristiano Mar 5, 2025 Liked: Staff & service #### Já foi melhor... avalie o custo x benefício. pontos positivos: - atendimento dos funcionários, em especial João Vitor e o jovem Artur. - espaço verde, tranquilo, ótima piscina, excelente café da manhã. - boas opções de drinks e petiscos pontos negativos: - não confiem no transfer do hotel para o centro. Nos deixou na mão. - ar condicionado com temperatura "fixa" de 24°C. - mau contato de interruptores - o serviço de arrumação do quarto atrasa bastante. Em resumo: o hotel precisa de uma geral no sistema elétrico e renovação de alguns equipamentos, principalmente o da refrigeração. Fizemos queixa da ausência do transfer (tem horários definidos), mas a recepção ignorou nossa reclamação. Não recebemos sequer um pedido de desculpas. ##### Cristiano Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### MARCIO Jan 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Estadia maravilhosa sem nenhum problema! Perto do centro e também perto do Serrano onde é possível tomar banho no rio! ##### MARCIO Stayed 4 nights in Jan 2025 ### 8/10 Good #### Verified traveller Jan 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Aconchegante e ótimo atendimento! Hotel aconchegante, com equipe experiente e muito atenciosa! ##### Verified traveller Stayed 3 nights in Dec 2024 ### 8/10 Good #### Flavio J Jul 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Confortável Hotel bem conservado e ótimo atendimento ##### Flavio J Stayed 3 nights in Jul 2024 ### 6/10 Okay #### José Carlos Jun 26, 2024 Liked: Cleanliness, staff & service #### Hotel em condições estruturais precárias. Apartamento antigo, móveis velhos, pisos soltando, sanitário antigo, roupas de cama e banho cheirando a mofo. Estruturas precisando de reforma urgente. Baixa relação custo-benefício. O que se pode dizer de positivo é o café da manhã e a paisagem ao redor da área de lazer. ##### José Carlos Stayed 5 nights in Jun 2024 ### 2/10 Terrible #### Antonio Apr 14, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Não vale a pena. Muito caro para o que oferece!! Horrível. O hotel está abandonado. A piscina está com as cadeiras cheias de limo e pedi um camarão alho e óleo que eles cobram caríssimo e foi o pior que já comi na vida, um camarão inteiro e ainda mandaram uns só a cabeça em um prato mal feito. O chuveiro estava frio e precisei reclamar várias vezes e ainda tomei banho frio até consertarem. O gerente ninguém achou e não apareceu, mas dizem que tem. No quarto a mobília tem cupim. Enfim, é um hotel grande, caríssimo para o que oferece e a sensação é que está naquele modo ""o último que sair apague a luz"". E sem esquecer que o telefone do quarto não funciona. ##### Antonio Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Xenia Fabiana Oct 16, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel Portal perfeito Local perfeito, atende todas as expectativas ![](https://a.travel-assets.com/ugc/hotel-reviews/F46E8FE68B463F739F2EA781B835F971E2F5286A1697472327979.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A3E5EAA07F8B82E04D1882A88F1F9A5C93439D711697472393974.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/028AF9D58E5256FAA5A4EDDC92EDAE522293FF931697472393445.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Xenia Fabiana Stayed 3 nights in Oct 2023 ### 4/10 Poor #### gabriel Sep 11, 2023 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Gabriel O hotel pecou e muito na relação com o cliente. Houve um problema na agua e já no próprio check in, não informaram, só descobrimos durante a estadia. Ficamos sem água quente em um ambiente frio, por 2 dias, e no último trouxeram um balde de agua quente. A recepção insistia em dizer que já estava voltando a funcionar e por vezes que já tinha voltado. Desrespeito total! E um hotel que cobra caro pela diária, na opção cama de casal, na verdade são 2 de solteiro juntas, ou seja no meio da noite as camas se afastam. Péssima experiência. Restaurante que cobram caro pelo serviço de alimentação mas fecham a cozinha 22h ##### gabriel Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Verified traveller Jul 20, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ficamos encantados. Nos sentimos em casa. Café da manhã fantástico e o atendimento excelente. Certamente é um lugar que voltaremos. ##### Verified traveller Stayed 2 nights in Jun 2023 ### 8/10 Good #### Rosana May 28, 2023 Liked: Cleanliness, staff & service, property conditions & facilities #### Sossego na baixa temporada Viajei no final de maio de 2023\. Hotel praticamente nosso na baixa temporada, tranquilo, espacoso. Boa variedade no café da manhã. Se o destino for Chapada Diamantina e descanso, o hotel tem uma boa infraestrutura pra isso. Do hotel para o centro é uma descida de asfalto de 10 min. À noite, tinha transfer de meia em meia hora. Ajudou bastante. Pra quem fez os passeios durante o dia, deixa a noite mais leve. Destaque para os funcionários: todos muito atenciosos e educados. Se prefir tapioca, fazem! Pontos negativos: Precisa assinar na recepção pra pegar o secador (acabei dispesando) e a chave da esteira (academia). E quando chegamos à noite, não havia transfer pra pegar a gente na rodoviária. Faltou ajuda. Não tem esse serviço. Foi chato. Mas tem um taxista, chamado Caio, muiiito simpático que nos ajudou. E foi pontual quando tivemos que deixar a cidade. Enfim, são pontos que podem ser melhorados pela infraestrutura e preço cobrado. ##### Rosana Stayed 3 nights in May 2023 ### 10/10 Excellent #### Andréa Apr 24, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### VIAGEM INCRIVEL INCRIVEL ##### Andréa Stayed 3 nights in Apr 2023 ### 4/10 Poor #### MIRTES Mar 15, 2023 Disliked: Staff & service, property conditions & facilities #### Espera mais!!! Espera mais do hotel Portal Lençóis! Atendimento ruim, total desprezo com o hóspede. Tratamento na recepção bastante ruim, viajei com minha família com isso tínhamos bagagem, contudo nenhum colaborador se predispôs a nos ajuda tampouco a encaminhar ao nosso quarto. Apenas informaram a direção e seguimos à procura da acomodação com nossas malas e mochilas. Tivemos uma boa impressão das Senhoras Camareiras ,que após solicitação, fomos orientados a direção correta das acomodações que por sinal bastante antigas e com aparência de descuido.Um ponto positivo é o café da manhã e transfer a noite até o centro da cidade. ##### MIRTES Stayed 2 nights in Feb 2023 ### 6/10 Okay #### Gustavo Jan 9, 2023 Liked: Cleanliness, room comfort Disliked: Property conditions & facilities #### Hotel em evidente decadência É fácil perceber que o Portal Lençóis já foi um bom hotel (tem boa estrutura: piscina, sauna, academia, sala de jogos e espaço holístico), mas está em condições precaríssimas de manutenção (móveis velhos, banheiro com aparência de sujo - embora estivesse limpo - e outros equipamentos em evidente deterioração que já deveriam ter sido substituídos). Além do mais, precisei reclamar três vezes de um vazamento no banheiro para só no final do segundo dia da minha estada darem uma solução. O cartão para entrar no quarto travava. Trocaram por um quebrado e após outra reclamação voltaram a me entregar o primeiro cartão, o que tornava o ato de entrar no quarto uma novela. No segundo dia cheguei de volta ao hotel após a meia-noite e os portões estavam fechados. Gritei e bati no portão, mas ninguém abriu. O interfone também não funciona. Fiquei 10 mins sob chuva e só consegui entrar após ligar para a recepção do hotel do meu celular. O café da manhã é muito bom e o atendimento na recepção é cordial. ##### Gustavo Stayed 4 nights in Jan 2023 ### 4/10 Poor #### Antonio Ademir Dec 27, 2022 Liked: Staff & service Disliked: Property conditions & facilities Falta de água no chuveiro, água fria que não esquentava ##### Antonio Ademir Stayed 4 nights in Dec 2022 ### 6/10 Okay #### Paulo Jun 24, 2022 Liked: Cleanliness #### Precisa melhorar O hotel é uma estrutura originalmente bem construída que precisa ser renovada. O café da manhã é ótimo, o atendimento ao hóspede deixou a desejar, creio que o hotel não estava preparado para o movimento do feriado, o hotel estava lotado ##### Paulo Stayed 3 nights in Jun 2022 ### 8/10 Good #### Dalva Apr 11, 2022 Liked: Cleanliness, staff & service, property conditions & facilities #### Pontos críticos a serem revistos e atualizados A cama de casal na verdade eram duas camas de solteiro juntas, deixando a junção no meio. Desconfortável. As tomadas antigas, a única tomada em novo formato era próximo a varanda, não podendo utilizar eletro portáteis mais recentes e ainda assim tomadas com folgas de encaixe. (foto) Para trocar canal da TV era necessário ligar para recepção e lá eles realizam a troca, ou seja, se vc quisesse trocar de canal 10 vezes, teria que ligar para recepção 10 vezes para que eles realizassem a troca. Chegamos um pouco tarde, não informaram que a cozinha era 24h. O rapaz nos viu com uma quantidade de bagagem e só se disponibilizou a ajudar quando batemos, sem querer, a mala em um dos objetos no caminho para o quarto. Cortinas precisam de uma melhor cobertura, pois ao amanhecer, quarto ficava extremamente claro. Não fizeram reposição de shampoo e condicionador, mesmo vendo que utilizamos. O que se sobressaiu na hospedagem foi o café da manhã e o atendimento da moça chamada Ester que fazia os omeletes e tapiocas, super atenciosa. ![](https://a.travel-assets.com/ugc/hotel-reviews/C29ACDB5A40250254FF734CB265CCF4585A8E4061649722043782.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Dalva Stayed 3 nights in Apr 2022 ### 10/10 Excellent #### Andre l Mar 3, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel extremamente agradável Hotel é muito integrado com a natureza. O local é muito bonito. A arrumação dos quartos é impecável. Todo o hotel é muito agradável. ##### Andre l Stayed 2 nights in Feb 2022 ### 10/10 Excellent #### Pollymark Mar 2, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Boa opção em Lençóis- BA Hotel está bem conservado, tem uma ótima piscina, a limpeza é muito boa e há uma vista maravilhosa para as montanhas da chapada. ##### Pollymark Stayed 3 nights in Feb 2022 ### 10/10 Excellent #### Eunice Feb 26, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel maravilho, equipe atenciosa e solicita. ##### Eunice Stayed 1 night in Feb 2022 ### 8/10 Good #### Vanderlea Nov 28, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Recomendo!!! Ótimas infraestrutura, som da cachoeira à noite, ótimo café da manhã e quarto bem espaço. ##### Vanderlea Stayed 3 nights in Nov 2021 ### 8/10 Good #### Pedro A Nov 7, 2021 Liked: Cleanliness, staff & service, room comfort #### Lugar da Natureza Minha estadia foi boa. O Hotel tem uma infraestrutura fantástica, piscina grande, deliciosa com bar, mas observei que precisa de uma reforma geral nessa infraestrutura pois observa-se que não houve uma manutenção. Por exemplo o box do banheiro tinha limo e mesmo eu pedindo pra limpar direito não saiu. Por ser próximo ao jardim apareceu um escorpião bem pequeno no chão que conseguir matar e chamei a recepção que prontamente veio e me orientou a fechar tudo. Sugiro colocarem borrachas nas frestas dos quartos evitando esses bichinhos. Fora isso amei o quarto em frente ao jardim e Montanha, com ar, ventilador, cama queen, bem confortável, frigobar, cofre. O café da manhã perfeito, variedades de tudo. Tapioca feita na hora, crepioca, ovos…atendentes excelentes. Valeu a pena. ##### Pedro A Stayed 3 nights in Oct 2021 ## Expedia's Latest Trends ### Hotels > [Alfagar Alto da Colina](https://www.expedia.ca/Albufeira-Hotels-Alfagar-Alto-Da-Colina.h5448294.Hotel-Information) > > [Japaratinga Lounge Resort](https://www.expedia.ca/Japaratinga-Hotels-Japaratinga-Lounge-Resort.h29967771.Hotel-Information) > > [Alila Mayakoba](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Alila-Mayakoba.h15963147.Hotel-Information) > > [Family Hotels in Dominican Republic](https://www.expedia.ca/Destinations-In-Dominican-Republic-Family-Hotel.0-0-d50-tFamilyHotel.Hotel-Filter-Destinations) > > [Hotels in Gravenhurst](https://www.expedia.ca/Gravenhurst-Hotels.d8035.Travel-Guide-Hotels) > > [Hotel At Batavia Downs](https://www.expedia.ca/Batavia-Hotels-Hotel-At-Batavia-Downs.h15662587.Hotel-Information) > > [Canalta Lodge](https://www.expedia.ca/Banff-Hotels-Canalta-Lodge.h888459.Hotel-Information) > > [The Gibson Hotel](https://www.expedia.ca/Dublin-Hotels-The-Gibson-Hotel.h3676599.Hotel-Information) > > [Hotel das Cataratas, A Belmond Hotel, Iguassu Falls](https://www.expedia.ca/Foz-Do-Iguacu-Hotels-Hotel-Das-Cataratas.h53288.Hotel-Information) > > [Welcome to Storey Lake Resort - Minutes from Disney, 5BR and 4 BA](https://www.expedia.ca/Orlando-Hotels-Welcome-To-Storey-Lake-Resort-Minutes-From-Disney.h18764481.Hotel-Information) > > [Bahia Principe Sunlight Costa Adeje – All Inclusive](https://www.expedia.ca/Adeje-Hotels-Bahia-Principe-Sunlight-Costa-Adeje.h889395.Hotel-Information) > > [Sheraton Broadway Resort Villas](https://www.expedia.ca/Myrtle-Beach-Hotels-Sheraton-Broadway-Resort-Villas.h583499.Hotel-Information) > > [La Quinta Inn by Wyndham Orlando International Drive North](https://www.expedia.ca/Orlando-Hotels-La-Quinta-Inn-By-Wyndham-Orlando-International-Drive-North.h16797.Hotel-Information) ### Flights > [Flights from Toronto (YYZ) to Chennai (MAA)](https://www.expedia.ca/lp/flights/yyz/maa/toronto-to-chennai) > > [Flights from Vancouver (YVR) to Tulsa (TUL)](https://www.expedia.ca/lp/flights/yvr/tul/vancouver-to-tulsa) > > [Flights from St. John's (YYT) to Ottawa (YOW)](https://www.expedia.ca/lp/flights/yyt/yow/st-johns-to-ottawa) > > [Flights from Toronto (YYZ) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/yyz/yvr/toronto-to-vancouver) > > [Flights from Guangzhou (CAN) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/can/yyz/guangzhou-to-toronto) > > [Flights from Southwest](https://www.expedia.ca/lp/flights/6052249/flights-from-southwest) > > [Flights from Goffs (YHZ) to Frankfurt (FRA)](https://www.expedia.ca/lp/flights/yhz/fra/halifax-to-frankfurt) > > [Flights from Toronto (YYZ) to Washington (DCA)](https://www.expedia.ca/lp/flights/yyz/dca/toronto-to-washington) > > [Flights from Toronto (YYZ) to Puerto Vallarta (PVR)](https://www.expedia.ca/lp/flights/yyz/pvr/toronto-to-puerto-vallarta) > > [China Eastern Airlines Toronto (YYZ) to Shanghai (PVG) flights](https://www.expedia.ca/lp/flight-routes/china-eastern-airlines-from-pearson-intl-to-pudong-intl/mu/yyz/pvg) ### Cars > [Hertz Car Rentals In Edmonton International Airport](https://www.expedia.ca/Hertz-Car-Rentals-In-Edmonton-International-Airport.d6337367-c40.Car-Rental-Guide-Suppliers) ### Activities ### Packages