This was the WORST experience ever! I’ve stayed here every time each year and this one was my last! The store I purchased was as not ready until well after 4pm and that’s with me agreeing to a smoking room even though I don’t smoke, bc I’ve done that before and it’s been fine. It was SO bad that it made me PHYSICALLY SICK bad. When I called about it they said they could send someone to deodorize but they were booked full and then she got an attitude about it. They came and sprayed, which helped slightly. The next day housekeeping came in and the smells came back really bad. I’m thinking it’s something embedded in the carpets. They came to spray again but even the housekeeper said’ yeah this isn’t even really doing anything, this is really bad’ and she recommended that we at least ask for some type of compensation. When I went to check out, there was a huge roach across my bag and at the front desk the lady said all she can do is refund ONE resort fee, even after speaking to the manager she said that’s all they could do. Everyone was so rude and I even went done personally to tell them the room is literally making me Physically sick!! Just awful service/hospitality all around! 12 years and this one did it for me. I’ll be taking my suite money and all elsewhere next time!