Outdoor pool
Check availability

Reviews of Americas Best Value Inn & Suites Lancaster

2 out of 5
Americas Best Value Inn & Suites Lancaster
44131 Sierra Highway, Lancaster, CA

Reviews

6.2
Rating 10 - Excellent. 144 out of 726 reviews" "
Rating 8 - Good. 198 out of 726 reviews" "
Rating 6 - Okay. 112 out of 726 reviews" "
Rating 4 - Poor. 88 out of 726 reviews" "
Rating 2 - Terrible. 184 out of 726 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

4.8/10

Amenities

6.0/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Bob

Disliked: Cleanliness, property conditions & facilities
Should be removed-homeless property-we did not stay
Stayed 3 nights in Mar 2024
Response from Guest Relations on Mar 26, 2024
Dear Bob,We're sorry to hear that you didn't have a good experience with us overall. Please accept our apologies for any disappointment in our accommodations and know that the safety of our guests is our top priority. Please consider giving us another chance in the future; we're confident that we can impress you.

4/10 Poor

ERNESTO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of noise at night like people arguing. Also, checking in is at 3:00 pm because there is limited staff available. On top of that, until onr arrives, they ask for $50 dollars cash as a deposit for possible damages, but rooms' furniture is damaged and old.
Stayed 3 nights in Dec 2023
Response from Guest Relations on Dec 31, 2023
Dear Ernesto,Thank you for reaching out and bringing your concerns to our attention. We regret that you didn't have the comfortable, peaceful experience we aim to provide. However, we assure you that your worries are vital, especially regarding our accommodations, and we will share your input with the respective teams for immediate improvement. Down the line, we hope you consider returning for a better visit.

2/10 Terrible

Noe

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is really bad, is a scam. Room stinks, there is Cockroaches. Furniture in restroom all broken. And is non-refundable.
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 29, 2023
Dear Noe,The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We will be sure to have our housekeeping, maintenance, and pest control teams look into all your comments further and make changes where necessary. Please consider coming back to give us another chance soon.

4/10 Poor

Allan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

2/10 Terrible

Ken

Disliked: Cleanliness, staff & service, property conditions & facilities
Reserved Non-Smoking. They put me in a smoking room, smelled horrible. Moved me to a "non-smoking" room. Smelled a little less horrible. Cigarette burns on the bathroom counter (and why the heck is there a tiny refrigerator in the bathroom?) Anytime I took a deep breath, my throat became sore from the stale tobacco odor. No trash can in room. Bathtub refinish coating flaking and possibly dangerous sharp edges. I did not use bath tub or shower.
Stayed 1 night in Sep 2023
Response from AJ on Sep 30, 2023
We apologize for the inconvenience, we will work to improve the issues you mentioned, Thak you for your feedback.

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not give me the room that I paid for. There were homeless transients roaming the parking lot. The room was not very clean and it smelt like smoke.
Stayed 1 night in Sep 2023
Response from AJ on Sep 27, 2023
Sorry for your inconvenience but we would like to update that since we did not have the room you paid for we gave you 30% discount on your room .

2/10 Terrible

ray

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be condemned. It is a classic 1948 totally unchanged. I have a support. animal and they demanded I pay $125 for him. They also refused to admit me unless I put a credit card down with a $250 credit available. HORRIBLE. SHOULD BE CONDEMED.
Stayed 2 nights in Sep 2023
Response from AJ on Sep 26, 2023
Its look like that there must some misunderstanding, we do not charge for Support animals, and we also have no procedure to put the credit card down for security deposit we only accept cash deposit and that is also only 50.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches, many of them, behind tv came out. Smoke alarm was missing, just the base was there.
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 18, 2023
We sincerely regret to hear that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing this to our attention, and we hope you consider returning in the future for a better experience.

4/10 Poor

Maari

Disliked: Property conditions & facilities
Didn't like it
Stayed 2 nights in Aug 2023
Response from Guest Relations on Sep 7, 2023
Dear Maari,It is upsetting to hear this. Specific feedback serves us best, so please consider sharing your thoughts on where you feel we have room for improvement. Guest satisfaction means everything to us, and we want nothing more than another chance to ensure yours.

2/10 Terrible

limei

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival there were some residents blasting music and you can hear it throughout the entire motel. There were also people straight up coming up to me and my daughter asking for money. In general, it just did not feel safe so we left and found another hotel right away. Safety should always be first.
Stayed 1 night in Aug 2023
Response from Aj on Aug 26, 2023
We are sorry for your experience and will try our best to improve in future to make sure that our guest won't have that kind of experience again.

8/10 Good

Tracey

Stayed 1 night in Jul 2023

2/10 Terrible

WEIGUO

Disliked: Cleanliness, property conditions & facilities
scaring me and noise all the night
Stayed 1 night in Jul 2023
Response from AJ on Jul 14, 2023
We are really sorry for your experience, We will work towards make your experience better, Thank you for your feedback.

2/10 Terrible

Elixave

Stayed 4 nights in Jun 2023

2/10 Terrible

Soakmaly

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The place is dirty, smells like smoke, have cockroaches, broken fixtures, ghetto people staying at the property probably renting from month to month. Felt unsafe.
Stayed 2 nights in May 2023
Response from Guest Relations on Jun 12, 2023
Dear Soakmaly,Guests are always encouraged to share any issues with our staff, as we want to handle any matters that arise promptly. However, we will address your concerns immediately and speak with our pest control specialist to evaluate our property. While we receive regular pest control services, we want to ensure a pest-free environment. Thank you for reaching out, and we hope to welcome you back in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice of a nice quiet stay😁😁😁
Stayed 1 night in Mar 2023

2/10 Terrible

Suphakarn, Tukwila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was tired after having been on the road for 12 hours so I picked the closest hotel without reading any reviews. All I can say is that it will never happen again! Driving up to the property was worrisome. The room assigned to us was nasty, smelled and in such a terrible condition that it shouldn't be made available to anyone. I was speechless walking into such a filthy, foul smelling, and rundown room. Stains on bedsheet, burn/scorch marks were all over the bathroom counter, exposed electrical outlets,  heat/ac unit falling apart and a toilet seat that didn't fit.  I was in the room just long enough to take pictures for Expedia to see and hopefully contact this property about the condition of this hotel. I informed front desk about the room but apparently he doesn't care and said that all rooms are like that. 
Stayed 1 night in Nov 2022
Response from Rudy on Nov 4, 2022
we are sorry for your experience. We promise to deliver better service next time

2/10 Terrible

miguel angel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting dirty not safe
Stayed 1 night in Oct 2022
Response from AJ on Oct 24, 2022
We apologize for your inconvenience, We will definitely work towards your complained .Thank you for your feedback .

4/10 Poor

Keith, Los Angeles

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
This property did not feel safe. A lot of people who did not appear to be guests coming and going. The room was large, but carpet and furniture need replacing. Good value.
Stayed 1 night in Oct 2022
Response from Nick on Oct 18, 2022
We are sorry that you had some issues with your stay we are working on improving things and there will definitely be a change. Please give us one more chance

2/10 Terrible

Shona

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dangerous Hotel
That is a very nasty, dangerous hotel. I was not able to stay there. I requested a refund and was not able to get it. It was not a safe environment inside or out. There was gang activity and prostitution in the parking area. The inside was nasty and unsafe with the air conditioner hanging out of the wall, and wires coming out of the wall in the bathroom.
Stayed 1 night in Oct 2022
Response from KC on Oct 10, 2022
I am very sad to see your review and I assure you that we will definitely improve the things to have our guest great experience.Thank you.

2/10 Terrible

Eduardo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Oct 2022
Response from KC on Oct 10, 2022
We regret that things did not go as you expected. I will share your review with the management to have our guest better experience.

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awful. The ceiling in the bathroom leaked during the night. The room looked like the furniture had been purchased at cheap garage sales. Noise was unbelievably.
Stayed 1 night in Sep 2022
Response from AJ on Sep 29, 2022
We apologize for your inconvenience, We wish if you would have informed us so that we could have taken care of the issue .

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't even spend the night. Lots of homeless people and did not feel safe at this establishment
Stayed 1 night in Sep 2022
Response from KC on Oct 10, 2022
Dear Michael,You should have informed the front desk about your concern so we could do the things a little differently for you. We regret that you had a bad experience.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
This is the filthiest motel I have ever been to. We checked out at the beginning of our stay and found a cleaner place. Roaches, no smoke detector… filthy
Stayed 5 nights in Sep 2022
Response from Guest Relations on Oct 10, 2022
Property cleanliness is a big priority here, and we are very sorry for the issues you encountered during your stay. There is no excuse for our shortcomings, and we will speak with housekeeping immediately about their performance. We will also follow up on your concerns regarding unwanted guests. This is not the lasting impression we wish to leave you with, so please allow us to make this up to you on a future trip.

2/10 Terrible

jeffrey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No ammenities.Only 1 ice room that is kept locked, The poorest excusedf for alobby/check-in desk that I have ever seen!!!!! ugly bathroom. Microwave oven with nowhere to plug it in. Television that had to be reset everytime itt was turned on. In short: the poorest excuse for a motel that I I have .seen.
Stayed 7 nights in Sep 2022
Response from Mike on Sep 11, 2022
We apologize for your bad experience; we will definitely work on the things you pointed out and we will make sure your experience is best next time.

2/10 Terrible

JUAN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing the room said no smoking and was stinky really bad the I just checked and leave we can stay like something like that
Stayed 1 night in Aug 2022
Response from Nic on Aug 31, 2022
We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs. I got bite up. Dirty property
Stayed 3 nights in Aug 2022
Response from Nic on Aug 26, 2022
We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

2/10 Terrible

maricela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Michael

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Classie

Stayed 2 nights in Aug 2022
Response from nick on Aug 16, 2022
Hi, Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future.

2/10 Terrible

Sandra

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed there before the pandemic , but now I will never stay there again. Its horrible I was warned by security to lock my vehicle and secure my belongings. I probably only slept 2 hours all night. The whole thing is horrible , customer service , place is dirty it has furniture out side the rooms , people roaming out side the parking lot . Terrible experience - no refunds
Stayed 1 night in Aug 2022
Response from nick on Aug 16, 2022
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future.

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discusted
Place was terrible
Stayed 2 nights in Jul 2022
Response from Rudy on Aug 1, 2022
We are sorry for your experience we ll do better next time. Thankyou

2/10 Terrible

Hunter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They must take off your list
To start off we have been traveling for two days with minimal sleep on a overland trip we just needed a place to sleep overnight in a real bed with some air-conditioning. When we arrive to the hotel it was beaten and run down with a ton of very sketchy situation‘s around us. With that said we are not quick to judge anyone or anything because you never know what the outcomes might be however with that being said we were confronted while waiting for a room for an hour with a woman coming to our window and asking if we wanted to have a threesome. She look like she was a local hooker and there was quite a few of them coming in and out of different hotel rooms. There was also a lot of people exchanging money and drugs right in front of us out in the open just outside of their rooms. There was trash and furniture everywhere outside of the rooms as if they were remodeling. Which is OK I can understand that the first room that we were given. We were told was just recently remodeled there is absolutely no way that this place was just remodeled it was absolutely disgusting. The furniture was broken and covered in dirt and nastiness along with stains all over the sheets and burn holes from cigarettes on the chairs and on the Comforter we had no privacy blinds the showers were rusted with tiles missing the shampoo bottles were covered in some type of wax or who knows what. It seem like the room had not truly been cleaned. We had no air-conditioning.
Stayed 1 night in Jul 2022

2/10 Terrible

cristian

Travelled with family
Disliked: Amenities, property conditions & facilities
Prostitution drug dealing . No ac Roaches no good All do better research next time
Stayed 1 night in Jul 2022
Response from Rudy on Jul 19, 2022
Sorry for the inconvenience we will do better next time. Thank you

2/10 Terrible

Peter

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I race nearby and have stayed here at least once per year for more than a decade. The facility was old but clean, and reasonably priced. Turns out they cut a deal with the city to warehouse homeless people. When we checked in I was asked if I wanted to preview the room. Of course I didn't, based on prior experience. Turns out there was a guy passed out on the stairway and the walkway smelled like urine and vomit. There were derelicts walking around. I did not feel safe, nor did my wife. The room had an ancient mattress, no bedspread. It smelled like an ashtray and the sink had at least a dozen cigarette burns. We went back to the front desk and were transferred to the Devonshire, owned by the same guy. Slightly less filthy and dangerous but horrible service. No towels, and nowhere to find them. Avoid this hotel at all costs!
Stayed 1 night in Jul 2022
Response from Rudy on Jul 16, 2022
we are sorry for your experience we promise to do better next time

2/10 Terrible

Edgar

Travelled with family
Disliked: Amenities, property conditions & facilities
I end up not staying in the room because it was a very bad condition and I being trying to contact you guys about refunding my money back .please provide me a good phone number that I can contact you,I call customer service number but they don’t answer.thank you
Stayed 1 night in Jul 2022
Response from Rudy on Jul 16, 2022
we are sorry for your experience we promise to do better next time

8/10 Good

Shynett

Stayed 1 night in Jul 2022

10/10 Excellent

Shaheen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Evelyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

angelica

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are dirty, The rooms that are Non smoking smell like smoke, Have Burning on the sheets. Alot of home less in the hotel and around. It was Horrible Nothing to what it looks online
Stayed 3 nights in Jul 2022
Response from Rudy on Jul 6, 2022
sorry for the inconvenience we ll try to do better next time

2/10 Terrible

valerie

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE!!!!!!!!
When we got there, there was a lot of sketchy people in the parking lot. There was a crack pipe on the ground and I did not feel safe. There roaches in the bathroom maintenance was supposed to come and spray but they never did. I was there with my granddaughter for the state softball tournaments and all of the other hotels were full. I had to stay two night before finding somewhere else. On the second night there someone came knocking at our door at 3 in the morning trying to get in. The next morning I told management what happened and told them I was checking out early and wanted a refund and he said ok. DO NOT STAY HERE!!!!!!!!
Stayed 3 nights in Jun 2022
Response from Rudy on Jul 6, 2022
sorry for the inconvenience we ll try to do better next time

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This was by far the worst hotel experience ever. I did not
Stayed 1 night in Jul 2022
Response from Rudy on Jul 4, 2022
sorry for the inconvenience we will try to do better next time

2/10 Terrible

Omar S

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
need remodel
need to remove unlivable take off list not recommended
Stayed 13 nights in Jun 2022
Response from Rudy on Jun 24, 2022
I am sorry for your experience sir we promise to do better next time

2/10 Terrible

Emmanuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A terrible place to stay. Rooms dirty and smelling. I can’t even step on the carpet barefooted. Bathroom smells. Pls don’t lodge there
Stayed 3 nights in Jun 2022
Response from Rudy on Jun 17, 2022
We are sorry for your experience. Please allow us to serve you better next time Thank you

2/10 Terrible

Lizzeth

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Rudy on Jun 14, 2022
Sorry for your bad experience. We promise to do better next time. Thank you

2/10 Terrible

Jesse

Stayed 1 night in Jun 2022
Response from Rudy on Jun 8, 2022
Sorry for your inconvenience we promise to do better next time. Thank you

4/10 Poor

David, Oakdale

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

2/10 Terrible

James

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

javier

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Rudy on May 16, 2022
sorry for the inconvenience we will do better next time. Thank you

2/10 Terrible

Eduardo

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The place is dirty, trash everywhere, urine and cigarette smell intense, and more than a hotel is a barrio in the hood.... It does not reach the status of a hotel. We did not even bother to get our money back; we simply got back in the car and sped away.... Expedia should remove this place from their listings
Stayed 1 night in Apr 2022
Response from Guest Relations on May 11, 2022
Dear Eduardo, Providing clean and comfortable accommodations is always our goal, and we are sorry to hear that you feel we missed the mark this time around. Our housekeeping team will address your feedback to ensure that we are providing the quality experience that we know our guests expect, and we hope that you will give us another opportunity to impress you in the future.

2/10 Terrible

Fulvia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and check in was fast. That is the only positive thing about our visit. As soon as we entered the property we got a bad feeling. There were people looking like drug addicts with a pitbull dog tied to a van and just lingering in parking area. As we drove further in the entire place is a pig sty, we past a by a matress lean 3ed d against a wall, a big piece of CRAP on the floor and the pool looked dirty a d slimey a d had plasctic bags floating in it. So we dropped off our luggage and left because we where attending a wedding. So we didnt return until midnight. Our room was the worst! There was a cigarette stench that wouldnt go away with the fan on, we could not open window because it had no screen and flies came in to the rokm. The AC unit did not work and my daughters room next to me only had 1 working light. Per front desk they wouldnt resolve both those issue until the morning. There were spiders, roaches and othe insects everywhere. The mirror closet door was off its tracks and would not bugde, the microwave plate fell when I opened because its placed in an uneven shelf. The restroom had blood and all other stains on walls, electric outlet didnt work and roof light fixture was hanging by a thread. Again, when arrived past midnight I didnt want to seek refund yet alone go find another hotel but we spent $230 on 2 rooms that did not match the price nor what was advertised on the website. I will be contacting Expedias customer service also!
Stayed 1 night in Apr 2022
Response from Rudy on May 3, 2022
We are sorry for your inconvenience Please allow us to do better next time on your next visit. Thank you