All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello Shayne,We're pleased to hear you enjoyed our hotel's location! Your positive feedback is greatly appreciated and we hope to welcome you back in the future for another memorable stay.
Hello Cristina,We are pleased to hear that you found value in your stay with us. Your feedback is important to us as we strive to provide a positive experience for all our guests. We look forward to welcoming you back in the future.
Hello Leilani,We are delighted to hear that you enjoyed our hotel's convenient location. We always strive to offer our guests a prime spot to explore the area. Should you have any further feedback or need assistance, please feel free to reach out to us directly.
8/10 Good
Tammy
Apr 3, 2024
Liked: Cleanliness, staff & service
Old and not very clean
Tammy
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Tammy, We appreciate your feedback and apologize for any inconvenience caused. Your comments will be shared with our team for their review and future improvement. Thank you for bringing this to our attention.
Hello keira,We're glad to hear you found value in your stay with us. Your feedback is important to us as we continuously strive to improve our guest experience. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing our hotel.
No outlets, holes that were patched with no paint, mold and water damage all over the room
Dakota
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Dakota, We regret to hear about your experience and appreciate your feedback. Your concerns will be shared with the relevant teams for further review and improvement. It's important to us that all our guests have a comfortable stay, and we apologize if we fell short in meeting your expectations this time.
Hello Tacara,We appreciate your feedback on the value for money at our hotel. We strive to provide competitive rates for the services and amenities we offer. If you have any further comments or suggestions, please feel free to share them with us.
Hello Eliza,We're thrilled you enjoyed our hotel's prime location! Your feedback is valuable, and we appreciate you sharing your experience with us. We hope to welcome you back for another fantastic stay soon.
Hello jaimee g,We appreciate your feedback on the value for money during your stay. Your comments will be shared with our team for future improvements. Thank you for staying with us, we look forward to welcoming you back.
Hello Ahmad,We appreciate your feedback and are glad to hear you found our hotel to be a good value. If you have any further comments or suggestions, please feel free to reach out. Thank you for choosing to stay with us.
Hello Una,We're delighted to hear you enjoyed our hotel's convenient location. Your feedback is invaluable for us to continue providing an exceptional experience for our guests. Thank you for taking the time to share your experience with us.
Hello Ross,We're pleased to hear that you enjoyed our hotel's convenient location. Your feedback is valuable to us as we strive to provide the best experience for our guests. If you have any further comments or suggestions, feel free to reach out to our management team. Thank you for choosing to stay with us.
Hello Cooper,We are pleased to hear you enjoyed our hotel's convenient location. We value your feedback and hope you had a pleasant stay overall. Thank you for taking the time to share your experience with us.
Hello Noelh,We're sorry to hear that you did not have an enjoyable experience during your stay. Please feel free to contact us directly with any specific feedback you would like to share so we can address any issues accordingly.
Hello Brynlee,We're delighted to hear you enjoyed our hotel's prime location. Your feedback is valuable to us as we strive to provide an exceptional experience for all our guests. Thank you for choosing to stay with us.
2/10 Terrible
Christian
Mar 3, 2024
Christian
Stayed 1 night in Feb 2024
Response from Manager on Mar 24, 2024
Hello Christian,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any feedback you may have so we can address your concerns and improve our services.
Hello Peraza,We are pleased to hear you enjoyed our hotel's convenient location. Our team strives to offer a prime spot for our guests to explore and make the most of their visit. Should you have any additional feedback or require assistance, please feel free to reach out to our management team for further assistance.
Hello Nola,We are pleased to hear that you found value in your stay with us. Your satisfaction is important to us, and we hope to welcome you back in the future.
Hello Suzanne,We are pleased to hear you found value in your stay with us. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience!
4/10 Poor
Milagritos
Travelled with family
Feb 22, 2024
Disliked: Cleanliness
They need to clean it properly, floor was dirty. Hair, dust all over the floor!
Milagritos
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Milagritos, We appreciate your feedback and apologize for any inconvenience you experienced. Please feel free to reach out to our management team to address this matter further.
Hello Derick,Thank you for choosing our hotel for your stay. We're glad to hear that you found our hotel to be a great value. We strive to provide our guests with a comfortable and affordable experience. We appreciate your feedback and hope to welcome you back in the future.
6/10 Okay
cinde, alexander
Feb 11, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The outside of the property was terrible. It didn't even look open, because no one was at the office. The management was in a neighboring property. The room was old but clean. The management on staff at check-in was great. She even offered me a refund because of the situation. I decided to stay due to her kindness.
cinde
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello cinde, We appreciate your feedback regarding the appearance of our property. Rest assured, our team is continuously working on enhancing the exterior of our premises. We're glad to hear that you found your room to be clean and that our check-in staff provided excellent service. It's important to us that our guests feel welcomed and cared for. Thank you for choosing to stay with us and we hope to welcome you back in the future.
Hello Howard,Thank you for sharing your feedback regarding the value for money during your recent stay. We regret that the hotel did not meet your expectations in this aspect. We appreciate your input as it helps us identify areas for improvement. We hope you will consider staying with us again in the future to experience any positive changes we make.
Hello Sofia,Thank you for your feedback about our hotel's excellent location. We strive to provide our guests with a convenient and accessible experience.
Hello Melanie, We're sorry to hear that you didn't have a satisfactory experience during your stay. Please reach out to us directly so we can address any specific concerns you may have. We appreciate your feedback and hope to have the opportunity to improve your impression of our hotel.
It was a pleasant stay, most of things are just at walkable distance. Staff was nice and helpful
Frank
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Frank,Thank you for choosing our hotel for your stay and leaving us with your kind feedback! We're delighted to hear that you had a pleasant stay and enjoyed our convenient location. Our staff takes pride in providing exceptional service, so it's great to know they were helpful during your visit. We hope to welcome you back in the future for another enjoyable experience.
This was a very disappointing experience. There is not enough room to put all the reasons, so I will put the #1 reason. The room had this overwhelming smell of old cigarette that prevented us from sleeping. The smell was so strong we had to keep getting out of room to get some fresh air. The only silver lining; it gave a good jolt to my teenage daughter to do better in life, so she would never stay in a place like this.
Verified traveller
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the smell in your room. We appreciate your feedback and have forwarded it to the appropriate team for their review. We strive to provide a comfortable stay for all our guests and we apologize if we fell short in this instance. We'll use your comments to improve our services.
The check in desk was so helpful and nice! They gave us amazing recommendations and were super nice. The room was clean and spacious. The location made it easy to walk to the new Tahoe blue center both nights of our event. Was maybe 5-10 minutes to get to the main strip. Highly recommend this place for your travels to Tahoe! :))
Talia
Stayed 2 nights in Dec 2023
Response from Manager on Mar 12, 2024
Hello Talia,We are delighted to hear that you enjoyed the helpful service at check-in, clean and spacious rooms, and convenient location near the Tahoe Blue Center. We strive to provide a memorable experience for all our guests and are thrilled to know we met your expectations. Thank you for recommending us for future travelers to Tahoe!
Hello Maria, Thank you for sharing your feedback with us. We apologize if you felt our customer service did not meet your expectations during your stay. We value your input and will review your comments with our team to ensure we consistently provide exceptional service to our guests. Please reach out to our management team directly for further assistance with your concerns.
6/10 Okay
Verified traveller
Dec 29, 2023
Disliked: Property conditions & facilities
Is it the best place in Tahoe? No, but it is a place in transition and they didn’t use that as an excuse.
Verified traveller
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Dear Guest,Thank you for your feedback. We appreciate your recognition of our efforts during our transition period. We value your opinion and hope you had an overall positive experience.
8/10 Good
Luyam
Nov 27, 2023
Luyam
Stayed 1 night in Nov 2023
Response from Manager on Dec 19, 2023
Hello Luyam, We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience and if you have any feedback or concerns, please don't hesitate to reach out to us directly. We would love to assist you further.
I was waiting to post this in hopes that I would get my deposit back but since I haven’t received my money back yet, I do have to write this review. This was the most rundown disgusting hotel I’ve ever stayed in. There was a bullet casing on the stairs. When I got there the baseboards and door frames were missing. There was a hole from the air conditioner to outside. The TV was broken. The headboard fell down the wall as we were sleeping, and it felt like the floor was gonna fall out from underneath you. I’m actually going to be looking into getting my money back because it was so disgusting. The towels were dirty there was dust and drink spills on closet shelf because there was no table or counter. We didn’t even have a nightstand. We had a chair and a mini fridge and the light switches didn’t even work . run far away from this place.
Verified traveller
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello Guest ,Thank you for taking the time to rate our hotel. We hope that you found our accommodations and services to be satisfactory and we are very sorry to learn that we did not exceed your expectations. We hope to see you again someday and to transform your opinion of our hotel and service.
4/10 Poor
Robert
Business traveller
Sep 24, 2023
Disliked: Staff & service
Robert
Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Robert,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
6/10 Okay
gary
Sep 24, 2023
gary
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello gary, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
6/10 Okay
Panos
Sep 24, 2023
Panos
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Panos,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
4/10 Poor
Danny
Travelled with family
Sep 19, 2023
Liked: Staff & service
Disliked: Cleanliness, amenities
Sheets and towels stained, musky smell in room ... i don't have allergies, but my nose was running so bad we couldn't stay. The people who ran it seemed like able, but idk how the rooms are rented, really bad
Danny
Stayed 2 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Danny ,Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!
8/10 Good
Bill
Sep 16, 2023
Bill
Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Bill,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
WOULD AVOID BOOKING HERE AT ALL COSTS!!!! We booked and got put in the back building which looks like it could fall down at any moment. The room was absolutely DISGUSTING! The sheets had stains all over them, there were cob webs EVERYWHERE, dirt all over the walls, ceiling had dirty hand prints on it and the walls were cracked. The pictures on the add through expedia are of the other hotel that these people own The Alpine Inn right next door. We asked to move to the other hotel and they tried to tack on another $25 when we paid almost double than what one of the rooms at the Alpine were going for that night. It was absolutely horrid and a terrible experience.
Alivia
Response from Manager on Sep 7, 2023
Hello Alivia, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
8/10 Good
Randy
Sep 4, 2023
Randy
Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Randy,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
Excellent accomodations. Super friendly and helpful. We were late checking in but the staff was very helpful with the process.
Sean
Stayed 1 night in Aug 2023
Response from Manager on Sep 4, 2023
Hello Sean,We appreciate the comments, especially with regards to your opinion of our staff. We hope to see you again and that you will be truly impressed with our continued improvements.
2/10 Terrible
Norm
Aug 12, 2023
Norm
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Norm,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
Hello Yong Hyun,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
6/10 Okay
Jesse
Aug 5, 2023
Jesse
Stayed 1 night in Jul 2023
Response from Manager on Aug 26, 2023
Hello Jesse,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
4/10 Poor
Verified traveller
Jul 25, 2023
Disliked: Property conditions & facilities
Not good
Room was tired and run down
Verified traveller
Stayed 2 nights in Jul 2023
Response from Manager on Jul 28, 2023
Dear Guest,We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.
This facility is pathetic. My guess is that they are just getting what they can until the property is torn down and redeveloped. Clearly there is no interest in spending any money on maintenance.
Verified traveller
Stayed 1 night in Jul 2023
Response from Manager on Jul 26, 2023
Hello Guest, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Hello Jeanne,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
6/10 Okay
Hayley
Travelled with family
Jul 13, 2023
Liked: Staff & service
While. It a terrible place to stay it was not worth what I paid for it. But I guess that’s what happens when staying in Tahoe during the summer. It was a great location. Walking distance to the casinos. But it was not very clean. A coat of fresh paint and a set of new sheets would have gone a long way. Definitely not worth the midweek rate of $260 I paid.
Hayley
Stayed 1 night in Jul 2023
Response from Manager on Jul 16, 2023
Hello Hayley,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our location and also our rate. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
Very confrontational at the check in, tried charging for a service dog. Rooms were meh at best, tv wasn't even hooked up.
Verified traveller
Stayed 1 night in Apr 2023
Response from Manager on May 5, 2023
Dear Guest,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.