Reception

Reviews of Tru By Hilton Lake Charles

2.5 out of 5
Tru By Hilton Lake Charles
1220 W Prien Lake Rd, Lake Charles, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 375 out of 590 reviews" "
Rating 8 - Good. 136 out of 590 reviews" "
Rating 6 - Okay. 41 out of 590 reviews" "
Rating 4 - Poor. 18 out of 590 reviews" "
Rating 2 - Terrible. 20 out of 590 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jocelyn, MANVEL

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

Khristian

Great stay.
Stayed 1 night in May 2024

4/10 Poor

Moises

Stayed 1 night in May 2024

10/10 Excellent

Cathy, Santa Fe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze! Haley was very professional.
Stayed 3 nights in May 2024

10/10 Excellent

Lorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in May 2024
Response from Midge P. on May 23, 2024
Thanks for the five stars! We appreciate you and hope you will continue to stay with us at the Tru by Hilton Lake Charles!

6/10 Okay

Cyril

Travelled with family
Main desk was understaffed. The one employee working there was friendly and efficient, but there was a line of people waiting to check in. Snacks, drinks, and alcohol were available for sale in the lobby, but the automated payment system was out of order and the single desk staffer was overwhelmed with checking in guests. Room was not available for check in at 3:00 PM as advertised. Was assigned a handicap access room, which we did not request. Design of this room allowed shower water to spread to the floor of the bathroom. No bath mat was included in the linens. Floors of guest room were recently cleaned, but sticky throughout the stay. Hotels back lot is on the banks of Contraband Bayou, but the banks of the bayou were covered with litter. Outdoor upholstered seating area furniture has no cover and was wet from recent rains. Breakfast bar setup was insufficient for the volume of users. This hotel could be much improved, probably with just a higher level of staffing in all areas from the front desk, to housekeeping, to general maintenance.
Stayed 1 night in May 2024
Response from Midge P. on May 20, 2024
Thanks for the feedback, we appreciate you letting us know where we can improve. The bayou is a little wet and bogged down so we were not able to go back there and clean up from the recent storms yet. We have new cushions ordered for the back patio area. Generally we have 2 clerks working on busier days so I am unsure what happened on this night. Please know that we do try to provide an exceptional stay ever time for our guests.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there were very polite and pleasant. It is a very quiet property in a great location. The rooms and property were spotless. I enjoyed my stay here and would recommend this property if you are looking to stay in the Lake Charles area.
Stayed 1 night in May 2024
Response from Midge P. on May 17, 2024
Wonderful to hear that you enjoyed your stay here at our Tru by Hilton Lake Charles. Thanks for letting others know how clean your room was, and our hotel is. We hope to have you stay with us again soon.

8/10 Good

Sonya

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Convenient to nearly everything Relaxing lobby with multiple options for seating dining, lounging, even working Pet friendly Free breakfast Free parking Reasonably priced Nice outdoor seating area No carpet (cleaner with fewer allergens) Well-equipped exercise room Cons: Low (nearly nonexistent) water pressure Guests above sounded like they were stomping around their room (maybe they were, maybe it was the lack of carpet) Shower floor wasn’t clean There are no closets in the rooms. It was fine with me but some guests were put off by that.
Stayed 1 night in May 2024
Response from Midge P. on May 15, 2024
Dear Valued guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your insights, as they help us improve our services and enhance the overall guest experience. We’re delighted to hear that our central location was convenient for your needs. Being close to various amenities is one of our top priorities. Our lobby is designed to provide a comfortable and welcoming atmosphere. We’re glad you enjoyed the multiple seating options. As a pet-friendly hotel, we strive to accommodate all members of your family, including the furry ones! We’re pleased that you were able to start your day with our complimentary breakfast. Parking fees can add up, so we’re happy to offer free parking to our guests. Providing good value for our guests is important to us. Our outdoor seating area is perfect for relaxing and enjoying the fresh air. We apologize for any inconvenience caused by the low water pressure in the showers. We’ll investigate this issue and take steps to improve it. The lack of carpeting may have contributed to noise from guests in rooms above. We appreciate your understanding and will explore ways to minimize disturbances. We apologize for any oversight regarding the cleanliness of the shower floor. Our housekeeping team will address this promptly.We value your patronage and hope to welcome you back soon. If there’s anything else we can assist you with, please don’t hesitate to reach out.

10/10 Excellent

Jacob, Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Midge P. on May 14, 2024
Thanks for the five star review of our hotel. We hope to have you stay with us again at the Tru by Hilton Lake Charles.

10/10 Excellent

Renata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from Midge P. on May 13, 2024
Thanks for staying and reviewing!

10/10 Excellent

Shantell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Midge P. on May 13, 2024
Thanks for the five stars. We hope you will stay with us again in the future.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Midge P. on May 13, 2024
Nice of you to let us know we are doing things right here at the Tru by Hilton Lake Charles! Thank you for choosing to stay here at our hotel, we look forward to your next visit.

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Midge P. on May 8, 2024
Thanks for the five star review of our hotel. We hope to have you return again soon.

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, Great Breakfast 👍
Stayed 1 night in May 2024
Response from Midge P. on May 8, 2024
Great to hear, Thanks so much! We appreciate you and hop to have you stay with us again.

6/10 Okay

DOUGLAS

Stayed 1 night in May 2024

8/10 Good

Steven

Stayed 1 night in Apr 2024
Response from Midge P. on May 20, 2024
Thanks for staying and reviewing!

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived, Danielle was so personable and got us checked into our rooms very fast. The showers are hot and the water pressure is great. I loved that my name was on the TV in my room to welcome me. The free breakfast was also a nice bonus.
Stayed 1 night in Apr 2024
Response from Midge P. on Apr 29, 2024
Thank you for the five star review of our hotel. We love all the details you have shared of your stay here at our Tru by Hilton Lake Charles with other guests. Thanks again for staying and reviewing.

10/10 Excellent

Evelyn, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean and close to major attractions
Stayed 1 night in Apr 2024
Response from Midge P. on Apr 29, 2024
Thanks for staying and letting others know about our great location and how close our hotel is to major Lake Charles attractions. We hope you return again soon.

10/10 Excellent

Jenny, Lafayette

Stayed 1 night in Apr 2024
Response from Midge P. on May 6, 2024
Thanks for the five star review of our Tru by Hilton hotel. We look forward to your return!

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Midge P. on Apr 10, 2024
Thank you for the five star review of our hotel. We hope to host you again real soon!

4/10 Poor

Cesar

Travelled with family
Disliked: Cleanliness
They did not meke the room
Stayed 2 nights in Mar 2024
Response from Midge P. on Apr 3, 2024
Thank you for the feedback, we are sorry to hear that we failed to exceed your expectations while our guest.

6/10 Okay

Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very small and the walls are paper thin
Stayed 1 night in Mar 2024
Response from Midge P. on Mar 20, 2024
Thanks for the feedback, we are sorry to hear that you did not enjoy the brand. We hope you will continue to choose Hilton on your future stays.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More tubs
Stayed 1 night in Mar 2024
Response from Midge P. on Mar 18, 2024
Thanks for the feedback and giving us a try at the Tru by Hilton. The Tru brand provides walk-in showers in the guest rooms. If you are looking for a bathtub Hampton Inn may be a brand for you to look at for future stays. We wish you safe travels and hope you continue to choose Hilton on your future adventures.

10/10 Excellent

KRISTI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great
Stayed 1 night in Mar 2024
Response from Midge P. on Mar 11, 2024
Thanks for the 5 star review of our hotel. We hope to welcome you back again soon.

2/10 Terrible

James

Disliked: Staff & service
Could not check in until 1 hour and 15 minutes after 3:00pm checkin.
Stayed 1 night in Mar 2024
Response from Midge P. on Mar 11, 2024
Thank for staying, we apologize for the inconvenience.

8/10 Good

Amanda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location-it was centrally located from most shopping, dining & the college-which we were going to daily. It was “hip” with fun colors & a game room feel in the lobby-I assume geared toward younger visitors. Very clean. I didn’t like the constant ticking/clicking/water dripping sound in my room. I assume it was the AC but it happened all night-hope you bring a fan to drown it out. It’s very much like having a metronome on the whole time-but it’s in the wall or ceiling & there’s no way to stop it.
Stayed 2 nights in Feb 2024
Response from Midge P. on Mar 4, 2024
Thanks for letting us know what we did right and what we can improve upon. We are sorry to hear about the water noise and please know we are looking into it.

8/10 Good

Chelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value. No carpet- a plus. It was relatively clean. No complaints. Only stayed on night- likely wouldn’t choose for a long-term stay.
Stayed 1 night in Mar 2024
Response from Midge P. on Mar 4, 2024
Thanks for the feedback, we appreciate you and hope you will continue to choose Hilton on your travels.

8/10 Good

SHAMEKA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Game area was very nice
Stayed 2 nights in Feb 2024
Response from Midge P. on Feb 28, 2024
Wonderful, Thanks for staying and reviewing! We hope to have you return soon.

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Midge P. on Feb 28, 2024
Thank you for staying and letting others know how good your stay was here at the Tru by Hilton Lake Charles!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service
Nice accommodations. People very nice and helpful. Rooms are nice and clean.
Stayed 2 nights in Feb 2024
Response from Midge P. on Feb 26, 2024
Thanks for the five star review of our hotel. We appreciate you and hope you will continue to stay with us at our hotel.

10/10 Excellent

Mary Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel Stay
The stay was awesome, we were greeted wonderful by Karen and a very helpful employee. She really made us and our friends feel comfortable. We will definitely go back, and you morning staff were just as good. Thank you.
Stayed 1 night in Feb 2024
Response from Midge P. on Feb 21, 2024
So delighted to hear that you had a great stay and Karen made you feel comfortable and at home. We hope to have you stay again at the Tru by Hilton Lake Charles soon.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one person at check in
Stayed 1 night in Feb 2024
Response from Midge P. on Feb 21, 2024
Thank you for the feedback. We will use this to make future improvements.

10/10 Excellent

Kristy

Stayed 1 night in Jan 2024
Response from Midge P. on Feb 16, 2024
Thank you for the five-star review of our hotel. We appreciate you and hope to have you continue to stay with us when traveling to Lake Charles.

10/10 Excellent

Carl

Liked: Cleanliness, amenities
Nice hotel
Stayed 1 night in Feb 2024
Response from Midge P. on Feb 9, 2024
Thanks for the compliment! We hope to welcome you back to our Tru by Hilton Lake Charles hotel again soon.

10/10 Excellent

randy

Liked: Property conditions & facilities
Hard to find the way in to the property. Construction going on.
Stayed 1 night in Jan 2024
Response from Midge P. on Feb 5, 2024
Thanks for staying with us, we are sorry that you had a hard time getting into the hotel. We are unaware of any construction happening around the hotel at this time.

4/10 Poor

Heather

Stayed 2 nights in Jan 2024
Response from Midge P. on Jan 31, 2024
Thanks for staying with us, we appreciate your review.

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I came to town for a weekend getaway and were immediately greeted by a friendly staff. The room/bathroom were very clean. My only complaint was the bed being a little too firm for my liking. Nonetheless, this is our new go to place, especially its convenience in proximity to the casinos and all your big stores!
Stayed 1 night in Jan 2024
Response from Midge P. on Jan 22, 2024
Thanks for staying and recommending our hotel! We look forward to welcoming you again soon.

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Very friendly and helpful. Close to the casinos as well as shopping and dining. Also near to McNeese state.
Stayed 4 nights in Dec 2023
Response from Midge P. on Jan 15, 2024
Wonderful, thanks for letting us know. We hope to have you stay with us again soon.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Midge P. on Jan 15, 2024
Thanks for the 10 stars! We appreciate you.

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to casino
Stayed 1 night in Dec 2023
Response from Midge P. on Jan 5, 2024
Thanks for staying and reviewing! We hope you will stay with us again soon.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Midge P. on Jan 2, 2024
Thanks for the 10! We appreciate you.

8/10 Good

Amy

Stayed 2 nights in Dec 2023
Response from Midge P. on Jan 2, 2024
Thanks for staying and reviewing!

10/10 Excellent

Augusto

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and accomodating
Stayed 1 night in Dec 2023
Response from Midge P. on Jan 2, 2024
Wonderful, Thanks for staying and reviewing!

10/10 Excellent

Wes, Daphne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Midge P. on Jan 2, 2024
Thanks for the five star review of our Lake Charles hotel. We hope to have you stay with us at the Tru by Hilton again soon.

8/10 Good

brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Above average stay
Good family hotel. Clean. quiet, safe parking lot and area. Room was basic and clean, no issues with room. Basic breakfast available.
Stayed 1 night in Dec 2023
Response from Midge P. on Dec 27, 2023
So glad that you had an above average stay with us at our hotel. We hope to have you return again soon to our Tru by Hilton Lake Charles.

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was perfect for a one night stay for my husband’s Christmas Party at Blue Martini. The hotel offered shuttered service to and from the casinos which was PERFECT! Bed was comfortable, rooms clean, staff helpful. The continental breakfast was nearly “empty” but then again we didn’t get down there until around 930 and they stop breakfast at 10. But that alone wasn’t a deciding factor on how good the hotel was. No major complaints.
Stayed 1 night in Dec 2023
Response from Midge P. on Dec 11, 2023
Thanks for the five star review! We are glad to hear that you had a great stay. We appreciate your feedback regarding the breakfast and are sorry that this occurred.

10/10 Excellent

kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 1 night in Oct 2023
Response from Midge P. on Dec 8, 2023
Great to hear, Thanks so much!

10/10 Excellent

Amanda L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. I would book it again.
The hotel was in a great location. I felt very safe. Check in and check out was very quick and easy. The staff was very professional and friendly. The room was very neat and clean. The view of the waterfront behind the hotel was really great too. I wish it would not have been raining so I could have enjoyed the view from the hotel’s back patio area overlooking the waterfront. I would definitely book this hotel again.
Stayed 1 night in Dec 2023
Response from Midge P. on Dec 8, 2023
Wonderful to hear, Thanks so much! We look forward to your next stay with us.

10/10 Excellent

Shakiki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Midge P. on Dec 8, 2023
Thank you for the 10 star review of our hotel.

8/10 Good

Jana

Stayed 1 night in Nov 2023
Response from Midge P. on Dec 27, 2023
Thank you for staying and reviewing! We appreciate you and hope to have you stay with us again soon.