Outdoor pool, pool umbrellas, sun loungers
Check availability

Reviews of Carriage House Hotel

3.5 out of 5
Carriage House Hotel
603 Silverstone Road, Lafayette, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 84 out of 147 reviews" "
Rating 8 - Good. 31 out of 147 reviews" "
Rating 6 - Okay. 16 out of 147 reviews" "
Rating 4 - Poor. 10 out of 147 reviews" "
Rating 2 - Terrible. 6 out of 147 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 1 night in Feb 2024

2/10 Terrible

James

Stayed 1 night in Feb 2024

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Mark, Shreveport

Stayed 1 night in Oct 2023

8/10 Good

Faye

Liked: Staff & service, property conditions & facilities
Nice quiet comfortable beds
Stayed 1 night in Sep 2023

2/10 Terrible

Caroline

Stayed 1 night in Sep 2023
Response from Brandon on Sep 22, 2023
Hello Caroline,We apologize for your poor experience on this visit. We are currently undergoing a transition as we update the hotel furnishings and services. While I am discouraged your stay did not meet expectations, I hope that you will give us another opportunity to show that this stay was unique and that our hotel exemplifies the luxury experience in Lafayette.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Pamela

Liked: Cleanliness, room comfort
Disliked: Staff & service
Outside looks lovely. Inside the rooms need refreshing. Light didn’t work in walk-in closet. Called front desk and no one came. No toilet paper in bathroom. Had to go hunting for the one roll in room.
Stayed 1 night in Aug 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Aug 2023

8/10 Good

Shaun

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Shelly, Houston

Travelled with family and small children
Disliked: Staff & service
The check in process was complicated- the front desk is located in a different building than the guest suites, and it wasn't made very clear to us how to get from one place to the other. There was no information provided on how to access the walkway to the River Club pool. I expect with a property that spans multiple buildings, there would be adequate directions given, signage posted, etc. but that was not the case here. Also, the WiFi in our room did not work at all- we used the password provided to access the network and no devices could stay connected due to such a poor connection. It took me 5 tries to reach someone at the front desk re: these issues, even though I was calling during their stated business hours. I expect more from a hotel that touts itself as "luxury" as I've had much better service at lower star properties.
Stayed 1 night in Jul 2023
Response from Brandon, Carriage House Hotel Manager on Jul 28, 2023
Dear Shelly,We apologize for your poor experience on this visit. We are currently undergoing a transition as we update the hotel furnishings and services. While I am discouraged your stay did not meet expectations, I hope that you will give us another opportunity to show that this stay was unique and that our hotel exemplifies the luxury experience in Lafayette.

8/10 Good

Jane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We like that it is walkable to the River Ranch shops. The room that we had was very disappointing. The shower head and the tiles were full of black mold. The blowdryer was melted which is a safety and fire hazard. Out sofa had holes in it and the make up mirror did not work. We have styaed at this property before and it was very nice. Maybe it was just a bad room and isolated incident.
Stayed 1 night in Jul 2023
Response from Brandon, Carriage House Hotel Manager on Jul 23, 2023
Jane,We apologize for your poor experience on this visit. We are currently undergoing a transition as we update the hotel furnishings and services. While I am discouraged your stay did not meet expectations, I hope that you will give us an opportunity to show that this stay was unique and that our hotel exemplifies the luxury experience in Lafayette.

6/10 Okay

Fayrabee

Business traveller
You can hear everything happening in the hallways and other rooms. Confusing to find check-in area and parking. Housekeeping was extremely loud in the hallways in the morning. Comfy bed and blankets!
Stayed 1 night in Apr 2023

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities
Very clean and spacious rooms, comfortable bed and plenty of towels. Parking was off the street and in a 3 story secure garage. No worries about the chronic car break-ins the town is famous for. The room smelled a bit musty when i first arrived, not too bad but didnt notice it after a few minutes. Housekeeping was a let down. The coffee station in the room was not replenished during my stay. One day the fresh towels were left on a table near the front door and not put in the bathroom. The used towels were not collected either so i guess the housekeeper was in a rush. Walking to restaurants and to the park was easy, the fitness center and the pool were well managed. Overall the Carriage House is the ONLY hotel i will use in Lafayette. Its a few more dollars but the safety and peace of mind is well worth it.
Stayed 4 nights in May 2023

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in the heart of River Ranch.
Stayed 1 night in May 2023
Response from Calynn on May 11, 2023
Thank YOU! We appreciate you taking the time to give us feedback. I am happy to share this with our staff! We hope to see you again, soon!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about Carriage House except the inability to control the thermostat. It could get pretty warm but could not lower the temperature because it apparently was fixed by management.
Stayed 1 night in May 2023
Response from Calynn on May 11, 2023
Thank you for the feedback! Our thermostats can be accessed from inside of the guest room, when you return, please reach out to us at the desk, and someone can come by and show how to use the upgraded thermostat. Again, thank you for taking the time to let us know how we are doing! We hope to see you again soon,

4/10 Poor

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is very well-kept and nice looking. At check in we had to wait on the Front Desk employee to finish what she was doing on her cellphone to get checked in. The property is very spread out and she did not offer to tell us where to go. She was annoyed that we had to ask for directions to get to our room. The next morning at 8am there was a loud knocking at the door as the housekeeper was trying to enter our room. I jumped up out of bed and told her we were still in the room. 9am again, loud knocking at the door as the housekeeper was attempting to enter the room. 10am once again there was ANOTHER loud knock at the door as housekeeping was attempting to enter the room. FOR A THIRD TIME I told her we were still in the room and she asked how much longer we would be? My wife and I have 3 young children who normally wake up early so we were really looking forward to the opportunity to sleep in on our trip. NOPE! We were not only woken up multiple times but had nothing done about it when I called the front desk to ask if that was normally how they push guests out of their rooms on their check out date. Why am I paying a premium price for a room at a "Diamond rated" hotel for this type of treatment? We come to Lafayette VERY often and have stayed at a cheaper hotels and had better service from the staff. I am VERY disappointed in how this luxury boutique hotel treats their guests. Front desk at check out did not care and simply said "sorry about that" when I talked to her.
Stayed 1 night in Apr 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like about the hotel is the cleanliness.
Stayed 1 night in Apr 2023
Response from Calynn on Apr 18, 2023
Thank you for taking the time to let us know! We are happy to pass this on to our housekeeping team.We hope to see you again!

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is clean and pretty. However, the website advetises a pool and lazy river which unfortunately closes at 5 pm Friday- Sunday??!! Also the City Club which is supposed to be part of the amenities is not open on week-ends. These were 2 of the main reasons that we chose this property. The website should indicate that these amenities are not available on these days. The property cost more than our other options but we chose the property for the amenities.
Stayed 2 nights in Mar 2023
Response from Hotel Manager on Mar 7, 2023
Thank you for taking the time to give us honest feedback on your recent experience with us. I will ensure that our website does reflect this information as it changes seasonally. I hope that next time you find yourself traveling to Lafayette, that you will reach out to us and give us a chance to make things right. Again, we appreciate your time.

6/10 Okay

Carlton

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The property wasn't bad. However, the room was not cleaned before my arrival, amenities were not many, and finding the room was not easy during after hours check in. Over all, the experience was not terrible.
Stayed 2 nights in Feb 2023
Response from Nicole on Feb 20, 2023
We are sorry your experience was less than extraordinary! Should your travels bring you back to Lafayette, please contact the hotel directly so we can hopefully correct this experience.

10/10 Excellent

Faron

Stayed 1 night in Feb 2023
Response from Nicole on Feb 14, 2023
Thank you so much for the review! We are so glad you enjoyed your stay and look forward to having you again when your travels bring you back to Lafayette!

10/10 Excellent

John

Stayed 1 night in Nov 2022
Response from Nicole on Jan 29, 2023
Thank you for the great review!

10/10 Excellent

Deryl

Stayed 1 night in Jan 2023
Response from Nicole on Jan 29, 2023
Thank you for the great review!

4/10 Poor

Mike

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Won’t be back
We stayed there for two nights, and our room was not clean. We had to call down to the front desk to get fresh linens delivered. Upon checking out I told the girl about our experience and she shrugged her shoulders and said sorry. Several cheaper hotel rooms in the area. They provide much better service. Disappointing.
Stayed 2 nights in Dec 2022
Response from Peter on Dec 19, 2022
Mike:I am very sorry to hear about your stay at our Hotel. If you could please let me know what nights you stayed with us I will correct the issues and get back to you.Most Appreciative for your feedback.

10/10 Excellent

Keaton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the rooms very cozy and love the area. Will be staying again.
Response from Nicole on Jan 29, 2023
Thank you for the great review!

10/10 Excellent

Dawn

Stayed 2 nights in Dec 2022

10/10 Excellent

Jessica

Stayed 1 night in Dec 2022

4/10 Poor

connie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
All the complicated doors you have to get to your room It’s very confusing annoying Hotel furniture is so out dated then the pool they show on their website is bogus you walk ways out to get to pool it’s not the hotel pool it’s everybody pool in river ranch The ONLY feature I Liked about this hotel is has a very nice garage to park your car Customers BEWARE of all those doors you have to go through to get to your room
Stayed 2 nights in Oct 2022

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing staff! Bed was comfortable. The dining options close by were great. Definitely recommend and would stay again.
Stayed 1 night in Sep 2022

6/10 Okay

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Layout of property in regards to check in area and location of hotel buildings needs improvement. Confusing for newly checked in first time guests. Okay once you familiarize yourself with layout but very confusing up to that point. Not enough signage for clarification. Breakfast very disappointing for such a beautiful upscale hotel . Food options should be upgraded and an inside eating area with tables and chairs should be readily available. Also too many doors with no signs notating exit/hallway access to rooms. Hotel building access needs upgrading due to security issues. Not safe for first time guests especially during late night/evening hours . Also if a guest misplaces or loses their building access card they have to go back to check in area for another one ! Lots of walking with no one around especially late at night/evening creates a safety hazard. Maybe some kind of inside access or security escort to room areas needs to be provided. The actual hotel was very very nice but location accessible issues need to be addressed in regards to safety concerns.
Stayed 1 night in Sep 2022

6/10 Okay

Margaret

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not worth the price!!!
The hotel is very dated. The room looked clean but there were dated fixtures and it was dingy. The telephone did not work so you could not use it to call the front desk. The coffee maker in the rooms were very small and did not work. There was "complimentary breakfast" in the lobby but it was very limited. There was a Keurig in the lobby but the first day they had run out of coffee. It is not worth the high price. I feel it has lost its 4 star rating! The rooms are spacious but that is all! The bathroom was a nightmare. The water was not hot so we had to take cold showers. We have stayed there before in past years and we felt this was not the same experience. When we arrived, the staff was friendly but you couldn't contact them without going down to the front desk, which is not an easy task. Also, only one of our keys worked! We kept having to go get another key!
Stayed 2 nights in Aug 2022

10/10 Excellent

Giorgina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beds are so comfy
Stayed 1 night in Aug 2022

8/10 Good

graydon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2022

10/10 Excellent

Stacey

Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
4 diamond????? really?????
Overall a bad stay. First room had mildew and water dripping form ceiling. They moved us to a room with two queens when we booked a king and was told they didnt have another king room. Another employee later told us they had plenty other king rooms (guess she was lazy.) next day we noticed mildew on the ceiling in THAT room! Maintenance told us it is likely an AC issue. GOT MOVED AGAIN. This time the room was great! Minimal staff was present. I asked for the manager numerous times but we were never contacted by him/her. when we went to check out, literally no employee present. someone showed up 20 minutes later and was obviously late for work and hung over with virtually no motivation. We will be back as we were told they were transferring management and all previous stays have been excellent.
Stayed 1 night in Jul 2022

6/10 Okay

Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable b
Somewhat confusing to locate office and hotel but no issues other than that.
Stayed 1 night in Jul 2022

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

Wesley

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude and charged me double
Stayed 1 night in Jul 2022

2/10 Terrible

Michael

Stayed 1 night in Jun 2022

10/10 Excellent

Christine

Liked: Cleanliness, staff & service
Very nice place! I’ll stay longer next time- great location- clean- peaceful!
Stayed 1 night in May 2022

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

8/10 Good

Courtney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is always my choice to stay when I am in Lafayette because of it's access to the City Club next door, has a giant pool, fitness facility, nice dining options from casual to fine, and is exceptionally convenient for parking. Easy to get in and out of and located on the end of Lafayette that is pretty safe and doesn't flood. Traffic between 7-8am and wild if you aren't out of town by 4:30pm. Quiet rooms, nice and cold, beds are semi soft/firm so perfect night's rest, and the one bedroom king suite is MORE than enough room for myself and my husband. Jada at the front desk is always exceptionally pleasant and greets everyone with a great level of service!
Stayed 1 night in May 2022

10/10 Excellent

Kishunda

Stayed 1 night in May 2022

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 ⭐⭐⭐⭐⭐
Beautiful property. Room was very clean and spacious. Staff was very nice and helpful.
Stayed 1 night in Apr 2022

10/10 Excellent

Juan Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Peter, GM on Apr 18, 2022
Thank you for your fine review. We look forward to our return!

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Carriage House Hotel! Even though it was only for one night it was lovely. We will be back!
Stayed 1 night in Apr 2022
Response from Peter, GM on Apr 18, 2022
Thank you. It was our pleasure serving you. we look forward to your return Yvonne.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was one of the best I’ve stayed in with lovely design and a nice separation of living and sleeping areas that includes two TVs so there’s no problem settling viewing disputes. We had a problem with our thermostat that was handled in mere minutes and she made us feel like welcome family members while taking care of the problem. Also, you’re given an access card to enter from your garage level so security so it seems much more secure than other properties. Such an amazing property and friendly staff! I’m actually hoping we have reason to stay in Lafayette overnight again so we can return to Carriage House.
Stayed 1 night in Apr 2022
Response from Peter, GM on Apr 18, 2022
Dana: Thank you for your feedback. We do appreciate your stay and look forward to your return.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We came back here because we were so please, but the l breakfast was very disappointing, In the small lobby and the coffee machine was broken.
Stayed 1 night in Mar 2022
Response from Peter, GM on Apr 18, 2022
Thank you for your feedback Elizabeth. We have improved our breakfast offerings because of your review. We look forward to your return.

10/10 Excellent

Troy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Peter, GM on Apr 18, 2022
Thank you for our feedback Troy. We look forward to your return.