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Reviews of Westotel Tours Val de Loire

4 out of 5
Westotel Tours Val de Loire
10 Rue Marie de Lorraine, La Ville-aux-Dames, Indre-et-Loire

Reviews

9.4

Exceptional

Rating 10 - Excellent. 226 out of 309 reviews" "
Rating 8 - Good. 66 out of 309 reviews" "
Rating 6 - Okay. 9 out of 309 reviews" "
Rating 4 - Poor. 6 out of 309 reviews" "
Rating 2 - Terrible. 2 out of 309 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for day tripping around the Loire. Not in Tours though so don't expect to stroll to the city. Modern facilities and rooms.
Stayed 3 nights in Mar 2024
Response from Justine. / Assistante cheffe de réception on Apr 8, 2024
Dear Simon,Thank you very much for your feed back.We are pleased to notice that you stay went as well as you expected it to be.Indeed we are not in the city center but have a big car park and spacious rooms.It would be our pleasure to welcome you again.Kinds regards,

10/10 Excellent

Beatrice

Stayed 1 night in Jan 2024
Response from Justine. / Assistante cheffe de réception on Jan 28, 2024
Bonjour Béatrice,Nous sommes ravis de constater votre satisfaction.Au plaisir de vous accueillir pour votre prochain séjour.Cordialement,

10/10 Excellent

Beatrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hôtel, chambre design et confortable à part les oreillers
Stayed 1 night in Nov 2023
Response from Justine. / Assistante cheffe de réception on Nov 26, 2023
Chère Beatrice,Nous sommes plus que ravis de vous lire.Au plaisir de vous revoir pour un prochain séjour.Bien cordialement,Justine. / Assistante cheffe de réception

8/10 Good

Rong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not in town center but easy access to high way. Hotel has a restaurant, but no other restaurants in walking distance out side of property. It’s a good deal with the price, with free parking and laundry which we need.
Stayed 2 nights in Oct 2023
Response from Justine C. Assistante cheffe de Réception. on Oct 16, 2023
Dear Rong,Thank you for sharing your experience.We are glad that you liked our hotel. We hope to welcome you again.Kinds regards,Justine C. Assistante cheffe de Réception.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Superb hotel
Stayed 1 night in Oct 2023
Response from Justine C./ Assistante Cheffe de Réception on Oct 9, 2023
Cher John,Nous sommes ravis que votre séjour ce soit bien passé.Au plaisir de vous accueillir une nouvelle fois très bientôt.Cordialement,Justine C./ Assistante Cheffe de Réception

10/10 Excellent

Lynn

Travelled with partner
Neat, clean and convenient. Food was so so. Black out curtains enabled a great night sleep.
Stayed 1 night in Sep 2023
Response from Justine C. Assistante cheffe de Réception. on Sep 27, 2023
Dear Lynn,Thank you for your feed back.We are so glad that you enjoyed your stay.It would be our pleasure to welcome you again.Kinds regards,Justine C

10/10 Excellent

Antony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay. Great staff, super helpful. Food very good. Room we had was huge. Facilities were good. Very good value for money. Will definitely return again and again and again!
Stayed 1 night in Sep 2023
Response from Justine C. Assistante cheffe de Réception. on Sep 27, 2023
Dear Anthony.This is a real pleasure to read you.We are glad that you liked our hotel and its rooms.It will be our great pleasure to welcome you again and again.Kinds regards,Justine C

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Justine C./ Assistante Cheffe de Réception on Sep 24, 2023
Cher Anthony,Nous sommes ravis que vous aillez passé un bon séjour dans notre établissement.Au plaisir de vous accueillir de nouveau.Cordialement,Justine C./ Assistante Cheffe de Réception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We really enjoyed our stay at the hotel. Very clean and comfortable ans very friendly and helpful staff. Dinner at the restaurant was great. We will definitely stay there again.
Stayed 1 night in Sep 2023
Response from Justine C. Assistante cheffe de Réception. on Sep 17, 2023
Dear client,This is a real pleasure to read you. We are so glad that you enjoyed your stay to the fullest. We hope to see you again soon.Kinds regards,Justine C.

10/10 Excellent

Hélène

Stayed 1 night in Aug 2023
Response from Justine. / Assistante cheffe de réception on Sep 6, 2023
Chère Hélène,Nous sommes ravis que vous ayez passé une agréable séjour dans notre établissement.Au plaisir de vous revoir.Cordialement,Justine C. / Assistante Cheffe de Réception

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for stop over to South of France
Great place for a stopover on the way to South of France from UK. Staff were very pleasant, and accommodating both at the reception and serving dinner. Comfortable, clean rooms with air con. Lots of choice at breakfast to set us up for the journey. Will definitely use this hotel again
Stayed 1 night in Aug 2023
Response from Justine C./ Assistante Cheffe de Réception on Sep 1, 2023
Dear Jane,This is a real pleasur to read you. Thank you very much for your kind words. We'll be sure to share them with everyone ! We look forward to welcome you again.Kinds regards,Justine C.

10/10 Excellent

Gerald

Stayed 1 night in Aug 2023
Response from Justine C./ Assistante Cheffe de Réception on Sep 1, 2023
Cher Gerald, Nous sommes ravis de constater votre satisfaction.Au plaisir de vous accueillir une prochaine fois.Vous souhaitant une belle journée.Cordialement,Justine C. / Assistante Cheffe de Réception

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Justine C./ Assistante Cheffe de Réception on Sep 1, 2023
Cher John, Nous sommes ravis de constater votre satisfaction.Au plaisir de vous accueillir une prochaine fois.Vous souhaitant une belle journée.Cordialement,Justine C. / Assistante Cheffe de Réception

2/10 Terrible

Baohua

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Arnaud COCHET - General manager on Aug 10, 2023
Dear Baohua,Like you discussed with our staff, you arrived at the hotel at 7 people but you booked for only 4. We explained you that you would need to book a third room. You didin't accept and you mentioned that you will sleep in your car. During the night, you started to sleep in our bar on a sofa but it is not allowed as you can imagine...I stay at your disposal.Best regards.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel about 9km from Tours centre. Very clean and modern with good facilities. Felt slightly corporate but very good value.
Stayed 1 night in Aug 2023
Response from Aurélien B. / Assistant chef de réception on Aug 9, 2023
Dear Paul, thank you for staying with us and for your comment. I'm delighted to read that we lived up to your expectations. See you soon! Best regards,

6/10 Okay

Zoe

Stayed 1 night in Jul 2023
Response from Justine C./ Assistante Cheffe de Réception on Sep 1, 2023
Chère Zoe, Nous sommes ravis de constater votre satisfaction.Au plaisir de vous accueillir une prochaine fois.Vous souhaitant une belle journée.Cordialement,Justine C. / Assistante Cheffe de Réception

10/10 Excellent

Mrs Joanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel for our overnight stay whilst driving down to the South of France. It’s exceptionally clean, the staff are brilliant and the covered pool is an added bonus to entertain the children.
Stayed 1 night in Aug 2023
Response from Aurélien B. / Assistant chef de réception on Aug 9, 2023
Dear Joanna, thank you for staying with us and for your comment. I'm delighted to read that we lived up to your expectations. See you soon! Best regards,

6/10 Okay

Jason, Cohutta

Travelled with partner
Liked: Cleanliness
We stayed 3 days, property itself was nice and staff was very friendly, but our issues were the bed was very soft causing back issues. The air conditioning could not be set lower than 23, bumping to 24 during the night, for us that's to warm to sleep comfortably. Dinner is very expensive and our attendant was forgetful and our cocktails were not good. Breakfast buffet boiled egg station 2 days in a row not set up properly complicating the cooking process. So, for these reasons, we would not stay again.
Stayed 3 nights in Jul 2023
Response from Aurélien B. / Assistant chef réception. on Jul 31, 2023
Dear Jason, thank you for staying with us. It's true that we do our utmost to satisfy our customers' requests! Best regards, Aurelien B. / Assistant reception manager.

8/10 Good

thibault

Liked: Cleanliness, staff & service, property conditions & facilities
Ac was not cold enough
Stayed 4 nights in Jun 2023
Response from Aurélien B. / Assistant chef réception. on Jul 25, 2023
Dear Thibeault, thank you for your comment. Our air conditioners are blocked at 23 degrees. During your next stay do not hesitate to contact the reception to have more cold.Best regards,

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Aurélien B. / Assistant chef réception. on Jul 25, 2023
Cher John, merci pour votre séjour chez nous et pour votre note !A bientôt

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 1 night in Jun 2023
Response from Manon P. Cheffe de Réception on Jul 4, 2023
Dear,We thank you for your feedback. We are sincerely pleased to hear that our work and efforts to satisfy you during your stay have been appreciated.See you soon

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manon P. Cheffe de Réception on Jul 4, 2023
Bonjour,Toute l’équipe du WESTOTEL TOURS VAL DE LOIRE vous remercie pour votre commentaire. Nous nous réjouissons de savoir que vous avez apprécié nos services et nos équipements. Nous espérons vous revoir très bientôt

10/10 Excellent

Akintayo

Stayed 1 night in May 2023
Response from Manon P. Cheffe de Réception on Jul 4, 2023
Bonjour,Toute l’équipe du WESTOTEL TOURS VAL DE LOIRE vous remercie pour votre commentaire. Nous nous réjouissons de savoir que vous avez apprécié nos services et nos équipements. Nous espérons vous revoir très bientôt.

10/10 Excellent

Keith

Stayed 1 night in May 2023
Response from Manon P. Cheffe de Réception on Jul 4, 2023
Bonjour,Nous vous remercions pour ce retour. Nous sommes sincèrement heureux d’apprendre que notre travail et nos efforts pour vous satisfaire ont été appréciés.Au Plaisir de vous revoir

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Aurélien B. / Assistant chef de réception. on May 27, 2023
Cher client, nous vous remercions pour cette superbe note et vous disons à très bientôt au WESTOTEL TOURS VAL DE LOIRE. Bien cordialement,

8/10 Good

Luna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful weekend stay with my family, I highly Recommend this hotel. The hotel is 8/10, their restaurant is 8.5/10. We loved everything. I didn’t get a chance to use the spa facilities. Overall my family & I had a wonderful experience. Definitely coming back.
Stayed 1 night in Apr 2023
Response from Aurélien B. / Assistant chef de réception. on May 27, 2023
Dear Guest, thank you for choosing our establishment for your stay and for your kind comment. We do our utmost for our customers and to satisfy you. We hope to see you soon at WESTOTEL TOURS VAL DE LOIRE. Very cordialy,

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience, the staff was super friendly and helpful. The room was very spacious and cleaned. Plus we had a breakfast of champions.
Stayed 2 nights in Apr 2023
Response from Aurélien B. / Assistant chef de réception. on May 27, 2023
Dear Guest, thank you for choosing our establishment and for your kind comment. We do our utmost for our customers and to satisfy you. We hope to see you soon at WESTOTEL TOURS VAL DE LOIRE. Best regards,

10/10 Excellent

Jonghwa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kind staff, spacious room and parking, 24hour check-in
Stayed 1 night in Apr 2023
Response from Aurélien B. / Assistant chef de réception. on May 27, 2023
Cher client, nous vous remercions pour cette superbe note et vous disons à très bientôt au WESTOTEL TOURS VAL DE LOIRE. Bien cordialement,

10/10 Excellent

Thibaud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel.
Response from Arnaud COCHET - General manager on Jan 9, 2023
Thank you for this wonderful feedback :)Hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to explore the Loire . Friendly staff and very good rooms
Stayed 1 night in Oct 2022
Response from Manon P. Cheffe de Réception on Oct 26, 2022
Dear Guest,We thank you for your feedback. We are sincerely pleased to hear that our work and efforts to satisfy you during your stay have been appreciated.See you soon,Best Regards,

10/10 Excellent

Christopher

Stayed 2 nights in Sep 2022
Response from Manon P. / Cheffe de récepetion. on Oct 24, 2022
Bonjour Monsieur , nous vous remercions d'avoir séjourné chez nous. Cela fait toujours plaisir de lire la satisfaction de nos clients. Je vous dis à très bientôt au WESTOTEL TOURS VAL DE LOIRE. Bien cordialement,

10/10 Excellent

Gordon

Stayed 1 night in Sep 2022
Response from Manon P. Cheffe de Réception on Oct 24, 2022
Cher client, nous vous remercions d'avoir séjourné chez nous ainsi que d'avoir pris le temps pour votre commentaire. Quel plaisir de lire votre satisfaction. Nous faisons le maximum pour satisfaire nos clients. Je vous dis à très bientôt au WESTOTEL TOURS VAL DE LOIRE

8/10 Good

Sanad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was great. Big and suspicious rooms, friendly staff, plenty of parking within the gated hotel, and the food is pretty good. The swimming pool is closed and heated even during the colder months. The only strange Policy they had was a 40 euro fine for each item of food brought into the hotel...i find that very odd, we were traveling with our toddler and we couldn't bring him food into the hotel, why would any hotel put such a strange and arbitrary rule like that is beyond me.
Stayed 1 night in Sep 2022
Response from Aurélien B. on Oct 1, 2022
Dear guest, thank you for staying with us and for taking the time to write your wonderful review.We are delighted to see that our facilities and the professionalism of our staff have satisfied you.Regarding the food brought in from outside, this is only applied when guests make damage in the room. We hope to see you again very soon at the WESTOTEL TOURS VAL DE LOIRE.Yours sincerely, Aurélien B. / Assistant reception manager.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice new Hotel, however there was a function on till 2.30am with loud music we were unable to sleep!! Reception informed this was the first event with Music and will not happen again.
Stayed 1 night in Sep 2022
Response from Aurélien B. on Oct 1, 2022
Dear Guest, thank you for staying with us and for taking the time to write your review.We are very sorry for the inconvenience caused and indeed it will not happen again.We hope to see you again very soon at the WESTOTEL TOURS VAL DE LOIRE.Yours sincerely, Aurélien B. /Assistant reception manager

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No worries
We had no complaints. It was clean and covid friendly
Stayed 1 night in Sep 2022
Response from Aurélien B. on Oct 1, 2022
Dear Guest, thank you for staying with us and for taking the time to write your review.We hope to see you again very soon at the WESTOTEL TOURS VAL DE LOIRE.Yours sincerely, Aurélien B./ Assistant reception manager

10/10 Excellent

Graham

Stayed 1 night in Sep 2022
Response from Aurélien B. on Oct 1, 2022
Dear guest, thank you for staying with us and for your rating.We hope to see you again very soon at the WESTOTEL TOURS VAL DE LOIRE.Yours sincerely, Aurélien B./Assistant reception manager.

8/10 Good

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in unusual location. We used local buses but more suited to those with a car. Lovely, extremely well-appointed room. Food in restaurant exceptionally good.
Stayed 3 nights in Jul 2022
Response from Aurélien B. on Oct 1, 2022
Dear guest, thank you for staying with us and for taking the time to write your wonderful review.We hope to see you again very soon at WESTOTEL TOURS VAL DE LOIRE.Yours sincerely, Aurélien B. /

10/10 Excellent

Aurelien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and staff are great, only the location (in the middle of a mall) makes it a little less exciting.
Stayed 2 nights in Aug 2022
Response from AurélienB. on Oct 1, 2022
Dear guest, thank you for staying with us and for taking the time to write your review.We hope to see you again very soon at WESTOTEL TOURS VAL DE LOIRE.Yours sincerely, Aurélien B. / Assistant reception manager

8/10 Good

Mrs Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasing stay. The hotel was quiet despite being very busy. The children also had fun in the pool. We would have liked a reminder at check-in to make a dinner reservation as we were turned away until 9pm and there was no room service available. It was too late for the children so we had to go out to eat. Otherwise, very friendly and helpful staff.
Stayed 1 night in Aug 2022
Response from Aurélien B. on Oct 1, 2022
Dear guest, thank you for staying with us and for taking the time to write your review.We apologise for the restaurant. It is true that we had a lot of people and that the restaurant could not accommodate more people due to lack of staff (beyond our control).We hope to be able to make up for this during your next visit to the WESTOTEL TOURS VAL DE LOIRE.Yours sincerely, Aurélien B. / Assistant manager reception.

10/10 Excellent

Lin Ying, KATY

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Brad

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. The property is new and modern. The swimming pool and sauna were a nice bonus.
Stayed 2 nights in May 2022
Response from Anthony F. / First Front Desk Supervisor on Jun 12, 2022
Dear Sir, We thank you for your feedback. We are sincerely pleased to hear that our work and efforts to satisfy you during your stay have been appreciated. We look forward to seeing you again.

10/10 Excellent

pierre marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ras
Stayed 1 night in Jan 2024
Response from Justine. / Assistante cheffe de réception on Feb 11, 2024
Cher Pierre Marie,Nous sommes ravis que vous avez un agréable séjour dans notre établissement.Au plaisir de vous accueillir de nouveau.Cordialement,Justine. / Assistante cheffe de réception

8/10 Good

BERTRAND

Stayed 1 night in Nov 2023
Response from Justine C./ Assistante Cheffe de Réception on Dec 25, 2023
Cher Bertrand,Nous sommes ravis de constater que votre séjour s'est bien passé.Dans l'attente du plaisir de vous accueillir pour votre prochain séjour, nous vous souhaitons une belle journée.Cordialement,

6/10 Okay

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Nov 2023
Response from Justine C. Assistante cheffe de Réception. on Dec 4, 2023
Cher Cédric,Nous vous remercions d'avoir laissé une note pour votre séjour passé chez nous.cela aurait été un plaisir de pouvoir en discuter avec vous lord de votre départs.En vous souhaitant une une belle journée.Cordialement,Justine C. Assistante cheffe de Réception.

6/10 Okay

William

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Justine. / Assistante cheffe de réception on Dec 15, 2023
Cher WilliamNous vous remercions pour votre retour d'expérience.Nous sommes ravis de constater que vous avez passé une agréable séjour dans notre établissement.Dans l'attente du plaisir de vous accueillir de nouveau, nous vous souhaitons une belle journée.Cordialement,

10/10 Excellent

Nathalie

Stayed 1 night in Nov 2023
Response from Justine. / Assistante cheffe de réception on Dec 15, 2023
Chère Nathalie,Nous vous remercions pour votre retour d'expérience.Nous sommes ravis de constater que vous avez passé une agréable séjour dans notre établissement.Dans l'attente du plaisir de vous accueillir de nouveau, nous vous souhaitons une belle journée.Cordialement,

10/10 Excellent

Florence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Justine. / Assistante cheffe de réception on Nov 26, 2023
Chère Florence,Nous vous remercions d'avoir pris le temps de noter votre séjour chez nous.Nous sommes ravis de constater votre satisfaction et serions heureux de vous revoir pour un nouveau séjour.Bien cordialement,Justine C. / Assistante Cheffe de Reception

10/10 Excellent

AMI R et M Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon établissement à l’écoute de la clientèle.
Tout était parfait. Les remarques précédentes sur mon dernier avis ont été respectées 👍 un sans faute de l’arrivée au départ. La nouvelle carte en restauration était excellente également. Établissement recommandé pour la qualité de services et prestations, sans la moindre réserve! Félicitations.
Stayed 4 nights in Nov 2023
Response from Justine. / Assistante cheffe de réception on Nov 20, 2023
Chère Ami, cher Nicolas,Nous vous remercions chaleureusement pour vos aimable compliments que nous ne manquerons pas de partager.En effet, nous faisons attention aux remarques de nos clients et faisons notre possible pour vous satisfaire.Nous sommes plus que ravis que votre séjour se soit bien passé.Dans l'attente du plaisir de vous accueillir une nouvelle fois, nous vous souhaitons une belle journée.Cordialement,Justine. / Assistante cheffe de réception

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Justine C. Assistante cheffe de Réception. on Nov 14, 2023
Cher Pascal,Nous sommes ravis que vous ayez apprécié votre séjour chez nous.Dans l'attente du plaisir de vous accueillir une nouvelle fois.Cordialement,Justine C. Assistante cheffe de Réception.