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Reviews of San Rafael Ecolodge

2.5 out of 5
San Rafael Ecolodge
La Tigra, San Carlos, La Tigra, Alajuela

Reviews

9.2

Wonderful

Rating 10 - Excellent. 12 out of 17 reviews" "
Rating 8 - Good. 3 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, extremely hospitable and helpful. Great food; we ate breakfast and dinner there. So nice to hear the river and the wildlife at night, just outside the hotel. A little far removed from the main town of La Fortuna (took about half an hour to get there) but that suited us fine.
Stayed 2 nights in Feb 2024
Response from Gerencia on Feb 22, 2024
Good Afternoon Kerry, very grateful for your comment. It has been our business for 30 years to be able to provide personalized service to our guests. Our goal is to provide a place of great peace, nature and new experiences to all our clients. It was a great pleasure for us to be able to serve you.Kind regardsManagement

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Giovanni and his staff were terrific.
Stayed 2 nights in Feb 2024
Response from Gerencia on Feb 21, 2024
Good morning Martin, thank you very much for your comments. For us it is very important to be able to provide you with a personalized service. This has been our objective for 11 years since we opened our entrepreneurship at the Hotel San Rafael Ecolodge.Kind regardsManagement

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay about 30 min drive from busy and touristy La Fortuna town. The hosts were phenomenal: accommodating, friendly, everything was taken care of. Great homemade food! What a wonderful stay, will return in the future for sure.
Response from Gerencia on Feb 19, 2024
Good afternoon Don Victor, it was a pleasure for us to be able to serve you. We appreciate your visit to our entrepreneurship project for 30 years. His comments make us give each other feedback and see that we are on the right track. Thank you very much for taking your time. Kind regardsThe management

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality is a top priority here. All our wishes were immediately fulfilled by Giovanni and his staff, whether it was about eating or laundry. The apartment had everything it needed, everything was very clean and the beds were comfortable. The location is quiet, the garden beautiful and supermarkets are nearby. Me and my daughters would come back any time.
Stayed 2 nights in Aug 2023
Response from Gerencia on Aug 21, 2023
Good afternoon Don Daniel, a pleasure to greet you. On behalf of the Hotel San Rafael Ecolodge, we appreciate your comments because that is our main objective is to be able to provide hospitality and personalized service to our guests. Very grateful for taking part of his travel time to write about his experience at our San Rafael Ecolodge Hotel. Thank you so muchKind regardsManagement

10/10 Excellent

Samantha

Stayed 1 night in Jun 2023
Response from Giovanni on Jul 4, 2023
Buenos dias Samantha, agradecemos su comentarios y la escongencia de nuestro Hotel San Rafael Ecolodge. Saludos CordialesGerencia

6/10 Okay

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service
Just be aware it is not air conditioned, which is not needed but some Americans might feel they need that. It was comfortable, people were so kind and the place was super clean. it is in the rain forest area, the beauty is beyond belief. Great food was served. Overall I would give a high score but with how most rate it would be a 3 because of everything they want. If you want to get away, and relax and not deal, well come here, lay back and let go.
Stayed 2 nights in Mar 2022
Response from Gerente on Mar 25, 2022
Good morning Don Michael, our hotel does not have air conditioning because we are a sustainable hotel with the environment. As you said, there are Americans who need it but understand that we are friendly to the ecological environment of our conservation area that our project has had for 28 years. We greatly appreciate your arrival at our hotel with your son. Thank you very much for your comments and it will be a pleasure to serve you as you deserve again. Greetings from the management.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm not one to overpraise and, frankly, I'm wary of overly-positive reviews. But SR Ecolodge exceeded all expectations. Splendid location, superb family-type service, away from the crowd. Couldn't be happier. Thank you Giovani and Louis!
Stayed 5 nights in Mar 2022
Response from Giovanni on Mar 7, 2022
Good morning Abby and Gary, we really appreciate your comments. For our Hotel San Rafael Ecolodge it was a great pleasure that they chose us to spend their vacations in our Hotel. Thank you very much for supporting entrepreneurship in Costa Rica. Greetings Giovanni and Luis.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a delightful experience and stay at Villas San Rafael. The love of being a host exudes from Giovanni. Both he and Luis are so hospitable and are on site 24/7 to make sure you have the most pleasant experience possible. Giovanni loves cooking and his meals are prepared with joy. No need to worry about eating, they can do it all here. Our family loved staying there and enjoying the pool, nature & warm showers....yes, they have hot showers! This place is perfect for families and groups, and designed so well that you can stay outdoors & still enjoy nature while it’s raining. Villas San Rafael is also close enough to enjoy all the activities around Arenal. Luis can book excursions for you. My nine year-old gives them 5 Stars!
Stayed 2 nights in Dec 2019
Response from Giovanni on Dec 29, 2019
Dear Ellen thank you very much for your words. For us, it was a pleasure that your special family and you were here with us. We hope you have the great new year 2020 and we hope you return again if it is possible. Giovanni and Luis.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crickets and cicadas and frogs! The most beautiful jungle symphony every day around happy hour!
Stayed 10 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
The villas are located about
Stayed 2 nights in May 2018
Response from Luis on Jul 7, 2018
Apologize for your calification we always try to give a good service and feeling a good experience to our guests. We hope you are very good. thank you very much.

8/10 Good

Martins

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Un petit détour en allant vers la Fortuna… Un endroit paisible et reposant avec un accueil très attentionné et chaleureux de la part de Giovanni et Luiz.
Stayed 2 nights in Mar 2023
Response from Gerente on Mar 14, 2023
Bonjour Martins, merci beaucoup pour votre visite à votre Hôtel San Rafael Ecolodge. Nous apprécions grandement vos commentaires.Avec nos meilleures salutationsGestion

10/10 Excellent

Juan Manuel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
a mi familia y a mi nos gusto mucho el hotel en todos los aspectos, el señor Giovanny es un gran anfitrión.
Stayed 2 nights in Jul 2022

10/10 Excellent

Yaritza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para pasar en familia un servicio muy limpio y amables recomendado .
Stayed 1 night in Feb 2022
Response from Gerente on Feb 21, 2022
Hola Yaritza, agradecemos mucho la elección de nuestro hotel y sus comentarios nos hacen crecer cada dia.

10/10 Excellent

MANUEL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lindo lugar y muchos sitios que visitar cerca del hotel
Stayed 2 nights in Feb 2022
Response from Manuel on Feb 15, 2022
Buenos días Don Manuel, muchas gracias por sus comentarios.

8/10 Good

David, San Jose, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy relajante
El bosque alrededor de las habitaciones brinda un ambiente muy relajente sin ruidos externos a las naturaleza
Stayed 1 night in Feb 2018
Response from Luis on Feb 13, 2018
Muchas Gracias David por visitarnos esperamos que vuelvas muy pronto. Saludos.

10/10 Excellent

David Cruz, Herrdia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Linda vista al bosque
Linda estadia y muy relajado. Se observan varios animales entre ellos colibri y ranas
Stayed 1 night in Jul 2017
Response from a on Jul 9, 2017
Buenasa Tardes Don David, muchas gracias por sus observaciones. Le agradecemos haber escogido nuestro Hotel entre muchos de la Zona de la Fortuna. Saludos Cordiales Giovanni