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"Overall, absolutely in love with Quebec City. The staff here were exceptional! Hotel was very well located to explore on foot. There was some construction across the street, so some minor confusion as to parking, but valet parking was right next door. HIGHLY RECOMMEND!!! only issue was choosing which restaurants to visit, as there are so many within short walking distance."

"Place was clean welcoming on the reception, the room service and the service in the hotel not to create we try to order a trip to the room. They cannot help us. They say you have to go by yourself to pick it up and the room server they did not clean the room next day even they left the plates empty no towel will be changed. No bed be cleaned up. I stay two nights or three days and on the second day when I came back, I was suspecting the room it’s clean and everything organized but unfortunate"

"Amazing views of the chateau. We stayed in a room titled "Premium Room, Park View" and it truly had spectacular views of the chateau plus unexpected items like plates, toaster, a sink in the room, a microwave oven, and a kettle. Parking was nearby. Be careful not to make the mistake of pulling into the chateau parking. It's $60 per night, but other parking lots (example. Rue Haldimand) are about $24 per night. "

"Yes "

"Spa non fonctionnel bruit dans le chauffage toilettecqui coule"

"It was perfect for our family. We enjoyed having a drink on the balcony and feeling that we were somewhere warm! The kids enjoyed the pool and they were happy that goggles and scuba masks were available for them."

"pool was okay, breakfast during the checkout was terrible, loud and coll, the resto Bacu is right In the lobby open space.... "

"Customer service was amazing, staff at front desk, valet, the restaurant and room service were all friendly, very helpful and kind. Room was a bit dusty, and furniture was pretty worn. As for amenities, one of the reasons we booked this hotel was because of the pool, hot tubs and spa. Online they make it sound like they have two heated pools, only one which children are allowed to use. During our 5 night stay we weren’t able to use the pool at all because everytime we tried both hot tubs and the pool were full of screaming children. They were so loud that you could hear them all the way down the hallways in the sauna and steam rooms. We loved the customer service, and like to go up to Quebec in the winters for long weekends, but will not be returning to this hotel unless visiting with friends who have small children. Plenty of other very nice boutique hotels that are much more relaxing and equally well located in the old port area. But a big thank you for the staff for being so wonderful. "

"Clean "